We have been delighted with our orders from Arture . We love the sleek and stylish designs we have purchased for our home . Great customer service , and very well packaged products ensure our items ar... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Ich habe bei Arture Lights zwei Lampen bestellt (#8721 und #8723) und dann Ware aus China bekommen. Die Lampen waren schlecht verarbeitet, deswegen habe ich sie zurückgeschickt. Die Rücksendung muss... Ver mais
A empresa respondeu
Be aware UK buyers‐ this outfit is NOT based in UK even though they say (lie) they are so if something goes wrong returning for refund will be to China at your own expense and good luck getting that... Ver mais
A empresa respondeu
Ho recentemente acquistato una lampada nel negozio online Arturelights. Il loro sito web era facile da usare e ha reso semplice la ricerca della lampada per me perfetta. Sono rimasto stupito dalla r... Ver mais
A empresa respondeu
2,0
Ruim
210 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 83% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Completely misleading images on website
I installed their lights today and am greatly disappointed with the light they provide. The advertisement states that the lamp emits
light both upwards and downwards when in reality, it only casts a very limited and meagre light upwards. How is this the same lamp from the website? Completely misleading. Steer clear!
5 de setembro de 2025
Avaliação não solicitada
Resposta da Arturelights
Dear Fiona,
I see that you placed your order on April 16th, and it was delivered on April 25th. However, we received your concern on September 5th. While the 30-day return policy has unfortunately passed, our team is still eager to assist you and help resolve the matter.
We are trying our best to offer solutions, including partial offers, to ensure that you are satisfied with your purchase. Please contact us at info@arturelights.com so that we can continue working together to resolve this issue to your satisfaction.
Your satisfaction is important to us, and we are here to support you every step of the way.
Looking forward to your response.
Best regards,
The Arture Lighting Team
Avoid!!
Really slow delivery over 3 weeks. The lights are not from Amsterdam as the website leads you to believe. They are shipped from China. The lights are really poor quality, flimsy and in a million pieces. Would send back but the cost of sending back to China would be more than the lights cost. Very misleading company. Avoid!
28 de agosto de 2025
Avaliação não solicitada
Resposta da Arturelights
Dear Adele,
Thank you for taking the time to share your experience. We are truly sorry to hear that you are not satisfied. Unfortunately, we are unable to locate any order in our system based on the information provided.
We would like to assist you further and resolve this issue. Could you please contact us at info@arturelights.com with your order number and any additional details? Alternatively, you can update your review with the order number so we can look into this matter more quickly.
At “Arture Lighting”, we strive to deliver high-quality products and excellent service. If there has been a misunderstanding or issue, we are committed to making it right.
Kind regards,
The Arture Lights Team
Avoid this company at all costs!
Avoid this company at all costs!
I purchased a ceiling light several months ago, and when it was professionally installed by a qualified electrician, it exploded and emitted smoke. When I contacted the company requesting a full refund, I was offered only 15% back and told I could keep the faulty, unsafe product.
The only way to receive a full refund was to return the item to a warehouse in China—at my own expense and using tracked shipping, since the company provides no reliable return method. After months of effort, the package was sent back to me due to incorrect return details provided by the company. Despite this, they continue to refuse a refund.
This has been an appalling experience from start to finish. I strongly advise others not to purchase from this company.
22 de agosto de 2025
Avaliação não solicitada
Resposta da Arturelights
Dear Aoife O' Shea,
Thank you for sharing your experience. We are truly sorry that the product did not meet your expectations. When you reached out to us, we immediately worked to assist you by offering several solutions that we believed would be in your favor, including a partial refund. However, we understand that you were looking for a full refund, and we sincerely regret that our options did not align with what you were hoping for.
Please know that we are committed to providing high-quality products and excellent customer service. If there's anything further we can do, please feel free to reach out to us at info@mysalights.com.
Best regards,
Arture Lighting Team
site à fuir
site à fuir, les photos sont belles mais les produits ne sont que des copies chinoises, les prix barrés sont un véritable fake, la valeur du produit étant bien en deçà du prix affiché
18 de agosto de 2025
Avaliação não solicitada
Resposta da Arturelights
Chère Isabelle,
Merci pour votre retour. Nous vous remercions d'avoir partagé votre expérience. Nous nous efforçons constamment d'améliorer la qualité de nos produits et services. Vos commentaires nous aident à identifier les points à améliorer et nous nous engageons à offrir un meilleur rapport qualité-prix à nos clients. Nous espérons avoir l'occasion de vous servir à nouveau prochainement et de vous offrir une expérience améliorée.
Nous vous souhaitons une excellente journée !
Cordialement,
I never received my order
I never received my order! But they didn’t forgot to débit my bank account obviously. When I Could discuss With them after one month of trials, they finally tried to make me think they couldn’t find my orderbecaise I ordered on an other website. Which is completely wrong because they answered to me from the contact form of the website were I placed my order. They are thiefs and liars, avoid at all cost
27 de junho de 2025
Avaliação não solicitada
Resposta da Arturelights
Dear Stéphanie,
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you have experienced.
Upon reviewing the details, we found that you contacted us on August 4 to inquire about the status of your order. We thoroughly checked the information you provided, but unfortunately, we were unable to locate your order. The order number you mentioned does not match the name and address provided, and for security reasons, we cannot disclose any details of an order that does not match our records.
Once we receive the correct information, we will be more than happy to assist you further and resolve the issue
If you have any issues, please feel free to contact us at info@arturelights.com
Best regards,
The Arturelights Team
Different product than the one they send you – it is a fraud
Order #11974
They send you a product that is completely different, supposedly eligible for return, and then it turns out that the return costs more than the lamps themselves — not the €9.95 stated on their website.
To make matters worse, they claim the differences are due to angles and lighting in the photos.
It is supposed to be a recessed lamp; on their website, it is shown with a mechanism at the back designed to be built into the wall, but the lamp you receive is nothing like that. All you need to do is look at the back of the lamp to see the differences.
Avoid buying here. Aside from the fact that prices are very high, you have plenty of far better options elsewhere. It is an outright fraud, and they make your life impossible if you try to claim or return the item.
I am already gathering a significant number of affected customers. Anyone wishing to join the legal action we are organizing, please contact me.
20 de julho de 2025
Avaliação não solicitada
Resposta da Arturelights
Dear Lorenzo,
Thank you for sharing your feedback with us. We truly regret that the product did not meet your expectations, and we recognize how disappointing this must be.
We noted your return request from July 29, and our team has carefully reviewed the details. We have provided the return address along with alternative solutions to assist in resolving the issue.
Once we receive the returned product, we will promptly proceed with the refund process.
If there is anything further we can assist you with or if you have additional questions, please feel free to contact us at info@arturelights.com
Kind regards,
The Aurture lights team
CRIMINAL COMPANY BEWARE
#11192
this review is more serious that just a product review. This is a criminal company that sends broken merchandise and WILL NOT fully refund your money no matter what . THEY ARE FROM CHINA not AMSTERDAM as they present themselves. Their website prominently states 30 day money-back guarantee which is another LIE!
I ordered the mister bird lamp. The lamp arrived in with an actual FRAYED cord and birds that loose and unable to be tightened. it was junk.
As I went about the return, all communication was AI generated responses. No human to speak to....no discussion... I was instructed what my only options were to
1. allow them to send another lamp. ( that I no longer want after seeing the merchandise and dealing with this company
2. Return that item and pay total shipping back to CHINA
2. accept a store credit for any of their other junk
3. sometimes they offered only 15% and keep the lamp OR 40% and keep the lamp. The AI generator got confused in our multiple chats
PLEASE click off of the website and find yourself a reputable company to purchase your lighting.
17 de junho de 2025
Avaliação não solicitada
Resposta da Arturelights
Dear Barb,
We regret that you had an unfavorable experience with your recent purchase. We aim to provide the best possible service and quality products to all our customers. Please know that we are a real team and handle every matter personally. It is never our intention for you to feel dissatisfied with your order. We do offer different options in these situations, and we would like to work toward a solution that suits you.
If you have any further questions or need assistance, please don't hesitate to contact us at info@arturelights.com.
Best regards,
Arture Lights Team
Poor quality, returns awful
Beware of this drop ship company that requires returns be sent to China. I ordered 3 lights and waited over a month for delivery despite website advising 7-10 business days. After the electrician installed one, we decided not to install the other 2 as quality is very poor. Despite the website stating a 2 year money back guarantee, the company makes a return completely impossible. They require you to ship the light to China. Return shipping of any product to China is not 9.95 EUR as their website indicates. The postal service quoted me over $90 return shipping. The company offered me a 25% refund after I sent them return shipping quote and a screenshot from their website that misleads shoppers about the ease of returns. Not exactly the money back guarantee they advertise. The same lights can be found for less than half the price on aliexpress. My order numbers were 11558 and 11559.
26 de julho de 2025
Avaliação não solicitada
Resposta da Arturelights
Dear AG,
Thank you for taking the time to share your experience. We are truly sorry to hear that you are not satisfied. Unfortunately, we are unable to locate any order in our system based on the information provided.
We would like to assist you further and resolve this issue. Could you please contact us at info@arturelights.com with your order number and any additional details? Alternatively, you can update your review with the order number so we can look into this matter more quickly.
At Arture Lights, we strive to deliver high-quality products and excellent service. If there has been a misunderstanding or issue, we are committed to making it right.
Kind regards,
The Arture Lights Team
Dit is pure oplichterij
Dit is pure oplichterij. De lampen worden in China besteld, nieuwe sticker erop en verkopen als duur product. De inhoud is goedkoop en de lampenkap is ook nog gebroken. Dit zijn dropshippers zonder enige moraal. Niet intrappen.
24 de julho de 2025
Avaliação não solicitada
Resposta da Arturelights
Beste Robert,
Bedankt dat u de tijd heeft genomen om uw ervaring te delen. Het spijt ons oprecht te horen dat u niet tevreden bent. Helaas kunnen we op basis van de verstrekte informatie geen enkele bestelling in ons systeem vinden.
We willen u graag verder helpen en dit probleem oplossen. Kunt u contact met ons opnemen via info@arturelights.com en uw bestelnummer en eventuele aanvullende informatie doorgeven? U kunt ook uw beoordeling bijwerken met het bestelnummer, zodat we dit probleem sneller kunnen onderzoeken.
Bij Arture Lighting streven we ernaar om producten van hoge kwaliteit en uitstekende service te leveren. Mocht er een misverstand of probleem zijn ontstaan, dan doen we er alles aan om het op te lossen.
Met vriendelijke groet,
Team Arture Lighting
Outrageous!!!
Outrageous! Never again!
Ordered two lamps. One of them had a defective contact. The result was, that my relay broke not once, but twice. The switch didn´t work anymore, while the one functioning lamp was ON constantly. The bill for the electrician was almost 500€. Arture lights didnt believe me at first, so I had to send around twenty emails, make videos for proof and so on.. Eventually they gave in, and send me spare parts for the broken lamp, but still refuse to pay any compensation. No money for the electrician, no refund for the lamps.. Nothing.
23 de maio de 2025
Avaliação não solicitada
Resposta da Arturelights
Dear Isabelle,
Thank you for sharing your experience with us on Trustpilot. We're sorry to hear about the issues you've had with your lamps and the defective contact.
When you first reached out, we responded quickly and asked for images and videos to better assist with the problem. We also sent spare parts to help resolve the issue.
Regarding the electrician’s fee, while we can't cover those costs, we’ve guided you through troubleshooting and provided the necessary parts for repair. The electrician's fees are the customer’s responsibility.
We appreciate your feedback and are always here to assist you if needed. You can reach us at info@arturelights.com.
Kind regards,
The Arture Lights Team
Avoid like plague
Avoid like plague. They resell cheap items from aliexpress and you cannot return them. They make you return in China even if they don’t mention this on their website. Ordered 2 lamps that came in 1 month and when wanting to return they made me return in China and the total shipping cost aprox 70 euro per box, and I had 2 boxes.
7 de maio de 2025
Avaliação não solicitada
Resposta da Arturelights
Dear,
Thank you for taking the time to share your experience. We are truly sorry to hear that you are not satisfied. Unfortunately, we are unable to locate any order in our system based on the information provided.
We would like to assist you further and resolve this issue. Could you please contact us at info@arturelights.com with your order number and any additional details? Alternatively, you can update your review with the order number so we can look into this matter more quickly.
At Arturelight, we strive to deliver high-quality products and excellent service. If there has been a misunderstanding or issue, we are committed to making it right.
Kind regards,
The Arturelight Team
Kees van de Spek incoming
Kees van de Spek incoming
Scam Warning — Do not buy anything from this site!
I did some digging and here’s what I found:
1. Company listed on the website: Witteveen Commerce LLP
2. Registered owners (UK Chamber of Commerce): Egbert Witteveen and Bert Witteveen
3. Product pricing: The exact same products are on AliExpress for under €10.
4. Google search results: Their names are linked to previous scam reports. Egbert even relocated from the Netherlands to Addis Ababa... Suspicious much?
These two seem to run several lamp webshops—like Misterlamp Auckland—pretending to be local businesses while simply dropshipping from China. The websites often use misleading photos with objects like tables and chairs to make the lamps appear larger than they are. In reality, the lamps are very tiny.
If you contact customer service, an AI-bot will tell you: 'There are a lot of risks with refunding the item, you want a discount to buy a new item?' They’ll offer a discount code for future purchases (don’t fall for it). If you try sending it back to the “warehouse” (which is just the factory in China), you won’t get your money back either because they will say that the lamp is lost somewhere in the transport.
Dropshipping is legal - scamming is not
Good luck, guys. Kees van de Spek is coming for you.
(For those who don’t know: Kees van de Spek is a Dutch journalist known for exposing scammers like these.)
3 de julho de 2025
Avaliação não solicitada
Resposta da Arturelights
Dear Bram,
Thank you for taking the time to share your experience. We are truly sorry to hear that you are not satisfied. Unfortunately, we are unable to locate any order in our system based on the information provided.
We would like to assist you further and resolve this issue. Could you please contact us at info@arturelights.com with your order number and any additional details? Alternatively, you can update your review with the order number so we can look into this matter more quickly.
At Arturelights, we strive to deliver high-quality products and excellent service. If there has been a misunderstanding or issue, we are committed to making it right.
Kind regards,
The Arturelights Team
Order 11196 - RUN AWAY!!!!!!!!!!
Order 11196: Lamp never arrived, when you contact the customer service you realise you are talking to an AI and they always reply the same thing: "I want to sincerely apologize for the ongoing frustration and delay you have experienced. I understand how upsetting this situation has been, and I assure you that we are taking your concerns very seriously.
Please rest assured that we are actively working to resolve this matter as quickly as possible. Our team is currently reviewing your case and coordinating to ensure that your get best resolution from our side. We value your patience and understand that waiting for a resolution can be incredibly frustrating."
jajajajajja :) they promised a refund a month ago saying that it will take a few days and since then, the same message over and over ... I've lost my money and clearly next time I won't buy from a Chinese shop faking to be in Europe! Furthermore, i've found the same lamps on other sites at cheaper prices!!!!
RUN AWAY!!!
27 de junho de 2025
Avaliação não solicitada
Resposta da Arturelights
Dear Simo,
Thank you for taking the time to share your experience. We are truly sorry to hear that you are not satisfied. Unfortunately, we are unable to locate any order in our system based on the information provided.
We would like to assist you further and resolve this issue. Could you please contact us at info@arturelights.com with your order number and any additional details? Alternatively, you can update your review with the order number so we can look into this matter more quickly.
At Arture lights, we strive to deliver high-quality products and excellent service. If there has been a misunderstanding or issue, we are committed to making it right.
Kind regards,
The Arture Lights Team
Abzocke, Finger Weg
Abzocke, Finger Weg
Ich wollte eine schöne Lampe für meine Wohnung bestellen. Das erste mal gestutzt habe ich, als die Versandbestätigung aus China kam. Naja, das Paket kam dann auch an. Der Lampenschirm sah auch aus, wie auf den Bildern. Der Rest der Lampe, insbesondere Aufhängung, allerdings überhaupt nicht (davon abgesehen, dass alles sehr schlechte Qualität war). Ich wollte reklamieren, dass nicht das Produkt geliefert wurde, was ich bestellt habe. Der Support war aber nicht sehr hilfreich. Das lief auch über verschiedene Mail-Adressen (die nicht mehr die Domain der Firma hatten, nur noch als Subdomain) und es stand auch nie ein Name darunter, immer nur "Best regards, ". Für eine Rückzahlung hätte ich das Produkt auf eigene Kosten zurückschicken sollen (bei einem Versand nach China ist das aber locker mal der halbe Produktpreis). Aufgrund schlechter Erfahrungen anderer habe ich das dann nicht gemacht. Es gab zwischendurch auch noch das Angebot, ein neues Produkt für 25% des Kaufpreises zu kaufen, das klang aber eher so, als ob Sie mir noch etwas schlechtes andrehen wollen.
Ich hätte mir vorher mal ein paar andere Bewertungen der Firma durchlesen sollen, man muss heute wirklich richtig aufpassen.
Auf der Website befinden sich weitere Unwahrheiten und Tricks:
- Der "Clearance Sale" ist seit mehreren Wochen/Monaten in ein paar Stunden vorbei
- Die Anzahl der noch vorrätigen Teile ist nach dem Kauf zwar um eins runter gegangen, kurz darauf aber wieder zurück zu der Zahl, bevor ich die Lampe gekauft habe
- Eine Gebrauchsanweisung wurde auch nicht mitgeliefert, wie auf der Seite geschrieben.
- Es wurde mit Free Shipping with DHL geworben, das Paket wurde aber nicht mit DHL versendet
Fazit: Finger weg!
12 de junho de 2025
Avaliação não solicitada
Resposta da Arturelights
Lieber Cedric,
vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung zu teilen. Es tut uns sehr leid, dass Sie nicht zufrieden sind. Leider können wir anhand der bereitgestellten Informationen keine Bestellung in unserem System finden.
Wir möchten Ihnen gerne weiterhelfen und dieses Problem lösen. Könnten Sie uns bitte mit Ihrer Bestellnummer und weiteren Details unter info@arturelights.com kontaktieren? Alternativ können Sie auch Ihre Bewertung mit der Bestellnummer aktualisieren, damit wir uns schnellstmöglich um das Anliegen kümmern können.
Bei Arture Lighting setzen wir alles daran, hochwertige Produkte und exzellenten Service zu bieten. Sollte es ein Missverständnis oder Problem gegeben haben, sind wir bestrebt, dies zu beheben.
Mit freundlichen Grüßen,
Das Arture Lighting Team
Very poor quality
Very poor quality, item doesn't work. There is parts missing in the lamp and I can't use it at all. Looks very cheap and I'm very disappointed with my purchase
17 de junho de 2025
Avaliação não solicitada
Resposta da Arturelights
Dear Izabela,
Thank you for sharing your feedback. We have reviewed our records and found one conversation where you provided your full address, which we have since updated in our system. However, we were unable to locate any previous conversations regarding the issue with your lamp.
If you are still experiencing concerns with your lamp, please don't hesitate to reach out to us at info@arturelights.com. We would be happy to assist you further.
Best regards,
The Arture Lights Team
I've ordered most of my light fixtures…
I've ordered most of my light fixtures from Arturelights - the company is fast to complete my order and everything has arrived in perfect condition and looks just like the pictures.
16 de abril de 2025
Avaliação não solicitada
Resposta da Arturelights
Dear P Mierzwa,
Thank you so much for sharing your experience with us! We're delighted to hear that you’ve trusted Arture Lights for your lighting needs and that our service and products have consistently met your expectations. It's great to know that your orders have been completed quickly, and everything arrived in perfect condition and as expected.
If you have any further questions or need assistance, please feel free to reach out to us at info@arturelights.com.
We truly appreciate your continued support!
Best regards,
The Arture Lights Team
Don’t buy here
For all of the reasons listed in the other 1* reviews, I would recommend buying elsewhere.
30 de maio de 2025
Avaliação não solicitada
Resposta da Arturelights
Dear Katherine,
Thank you for taking the time to share your experience. We are truly sorry to hear that you are not satisfied. Unfortunately, we are unable to locate any order in our system based on the information provided.
We would like to assist you further and resolve this issue. Could you please contact us at info@arturelights.com with your order number and any additional details? Alternatively, you can update your review with the order number so we can look into this matter more quickly.
At Arture Lighting, we strive to deliver high-quality products and excellent service. If there has been a misunderstanding or issue, we are committed to making it right.
Kind regards,
The Arthur lighting team
Looks Nothing Like the Advertised Photos
I wish I had read the reviews. Do not buy from here. The product is nothing like its images; it doesn't work, flickers, and we have been told it's dangerous. We missed the 30-day return policy as it was boxed up until the build work was complete to install. I've emailed them and refusing a refund and offering me to buy another light at the same cost but 25% off, what a joke!!
22 de maio de 2025
Avaliação não solicitada
Resposta da Arturelights
Dear Sukie Dhillon,
Thank you for taking the time to share your experience. We are truly sorry to hear that you are not satisfied. Unfortunately, we are unable to locate any order in our system based on the information provided.
We would like to assist you further and resolve this issue. Could you please contact us at info@arturelights.com with your order number and any additional details? Alternatively, you can update your review with the order number so we can look into this matter more quickly.
At Arture Lighting, we strive to deliver high-quality products and excellent service. If there has been a misunderstanding or issue, we are committed to making it right.
Kind regards,
The Arture lighting team
Avoid the company at all costs…
Sent wrong light fitting and then won't refund unless l send it to China at my expense. Company fraudulently claims to be in Amsterdam. Doubt I'll get any refund at all.Avoid this company at all costs. Lampshade they sent is dreadful quality and not worth the money.
Reply to their response. There was no option but to accept the 25% l sent many emails and got the same robot response every time. Let's make this clear ...the error was theirs, they sent the wrong lampshade and then expected me to pay more for it than it was on their website. While l accept that if l had merely wanted to send back an item l had changed my mind on would be at my expense l should not have to be out of pocket for their incompetence. Deception to claim they are from Holland when they clearly are not.
26 de maio de 2025
Avaliação não solicitada
Resposta da Arturelights
Dear Sue,
Thank you for your feedback, and we’re truly sorry to hear about your experience.
We’d like to clarify that a 25% refund has already been issued, as you accepted this resolution. Regarding the return, our return policy—clearly stated before purchase—mentions that returns must be sent to our Asia warehouse at the customer’s expense, which you were informed of prior to ordering.
We understand your disappointment and regret that the product did not meet your expectations. Please know that we are continuously working to improve our product quality and customer experience.
If you have any further questions or concerns, feel free to reach out to our support team at info@arturelights.com
Kind regards,
Arture Lighting Team
Be careful
Be careful. Chinese cheaters. Very low quality, you will not get your money back in case of return
Edit: after replay from the company: no words. I paid for a return package (it cost quite much to china) - my parcel is in China but they don’t want to collect it. No lamp, no money for the lamp. Money for the parcel to china paid. And they sent me beautiful emails, no words. Could it be worse?
1 de maio de 2025
Avaliação não solicitada
Resposta da Arturelights
Dear Karina,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused. Upon reviewing your case
We noted that you contacted us on December 20th regarding a return because the product did not meet your expectations. We promptly provided the return address and have been monitoring the return status since you shared your tracking details.
Once the product reaches our warehouse, we will process the refund immediately.
If you have any further questions or require additional assistance, please feel free to contact us at info@arturelights.com.
Best regards,
Arture Lights Team
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