We have been delighted with our orders from Arture . We love the sleek and stylish designs we have purchased for our home . Great customer service , and very well packaged products ensure our items ar... Ver mais
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Veja o que dizem as avaliações
Ich habe bei Arture Lights zwei Lampen bestellt (#8721 und #8723) und dann Ware aus China bekommen. Die Lampen waren schlecht verarbeitet, deswegen habe ich sie zurückgeschickt. Die Rücksendung muss... Ver mais
A empresa respondeu
Be aware UK buyers‐ this outfit is NOT based in UK even though they say (lie) they are so if something goes wrong returning for refund will be to China at your own expense and good luck getting that... Ver mais
A empresa respondeu
Ho recentemente acquistato una lampada nel negozio online Arturelights. Il loro sito web era facile da usare e ha reso semplice la ricerca della lampada per me perfetta. Sono rimasto stupito dalla r... Ver mais
A empresa respondeu
2,0
Ruim
210 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 83% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Be aware UK buyers‐ this outfit is NOT…
Be aware UK buyers‐ this outfit is NOT based in UK even though they say (lie) they are so if something goes wrong returning for refund will be to China at your own expense and good luck getting that refund as PayPal useless (they were in our case). On top of all what's presented on their photos in reality is different it's typical chinese cheap knock offs sold at premium. Hopefully someone one day can shut down these type of websites.
8 de maio de 2025
Avaliação não solicitada
Resposta da Arturelights
Dear Gita
Thank you for sharing your feedback with us, and we’re truly sorry for the frustration this situation has caused. We fully understand your disappointment, and we deeply regret that your experience hasn’t met your expectations.
After reviewing the details of your case, I found that you initially contacted us on 11th March to inquire about the status of your order. At that time, our team provided you with an update, and later, you requested to cancel the order. As the product was already in transit, we informed you that cancellation wasn’t possible, and we provided the tracking information for your reference.
On 30th March, you reached out again requesting a return due to dissatisfaction with the product. Our team promptly shared the return address and offered an alternative solution. As mentioned, once we receive the product, we will proceed with processing your refund.
If you have any further questions or need assistance with the return process, please feel free to reach out at info@arturelights.com
Thank you for your patience and understanding.
Kind regards,
Nur Ärger gehabt und Geld verbrannt
Ich war der Meinung wenn ich von dieser Seite bestelle, bekomme ich eine anständige Qualität.
Tatsächlich habe ich enorm schlecht produzierte Ware aus China erhalten.
Es gab keinen Retoure-Service durch den Hersteller. Ich musste die Ware nach China zurückschicken und das Paket selbst bezahlen.
Und jetzt ist das Paket auch angeblich nicht angekommen und die Firma bestätigt bei meinem Zahlungsdienstleister nicht die Rücksendung. Das heißt ich bleibe jetzt auch noch auf den Kosten für diesen ganzen Mist sitzen, zusätzlich zu den bereits gezahlten Rücksendekosten.
15 de abril de 2025
Avaliação não solicitada
Resposta da Arturelights
Lieber Jul,
Vielen Dank, dass Sie uns Ihre Erfahrung mitgeteilt haben. Es tut uns leid, dass Sie nicht zufrieden sind. Leider können wir Ihre Bestellung anhand der von Ihnen angegebenen Informationen nicht in unserem System finden.
Wir helfen Ihnen gerne weiter. Bitte senden Sie uns eine E-Mail an info@arturelights.com mit Ihrer Bestellnummer und weiteren Informationen. Sie können Ihre Bewertung auch mit Ihrer Bestellnummer bearbeiten, damit wir sie schneller prüfen können.
Bei Arture Lighting legen wir großen Wert auf die Qualität unserer Produkte und unseren Service. Sollte etwas nicht stimmen oder es zu Missverständnissen kommen, werden wir unser Bestes tun, um eine Lösung zu finden.
Mit freundlichen Grüßen
Ihr Arture Lighting Team
Fraudulent company from china - avoid
Fraudulent company! Sends wrong and dangerous product (made for the US, not Europa) and refuses to solve the issue. First sends me an usb charger and tries to suggest that is an solution. Then goes on and repeatedly suggests that I should buy a voltage converter at my cost to solve that they sent the wrong product! Also repeatedly suggests that I should pay full price for the defective product they sent since it is posible is might work with two different adaptors (one that I have to buy myself). Also wants me to return the wrong product they have sent to China (despite claiming to be a company from the Netherlands) at my cost. Refuses to refund me despite a money back garantee. Avoid them at al costs!
3 de maio de 2025
Avaliação não solicitada
Resposta da Arturelights
Dear Jakob,
Thank you for sharing your feedback with us, and we sincerely apologize for the issue with the lamp and any dissatisfaction it may have caused.
Upon reviewing the details, we found that you contacted us on 18 April to express dissatisfaction with the product. Our team promptly arranged for a replacement and shared the relevant details with you. After receiving the replacement, it was noted that there were still compatibility issues. As a result, we have again arranged for a new replacement, which is currently in transit.
We are actively working on resolving your issue and aim to provide you with a satisfactory solution.
If you have any further concerns, don’t hesitate to reach out at info@arturelights.com. We're here to help.
Best regards,
The Arture Lights Team
Do not buy
I bought some outdoor lights in September 2024. When they arrived they looked very cheap (I paid £149) so asked for a refund. I was then told the return address was in China (despite them having a London address) and must be returned at my own expense! The alternative was take 10 percent refund now. I did return them but 5 months later I’m still waiting for a refund. Do not buy from this company, terrible customer service, cheap products.
19 de setembro de 2024
Avaliação não solicitada
Resposta da Arturelights
Dear Becky,
Thank you for sharing your experience with us. We are sorry that you are not satisfied. Unfortunately, we cannot find your order in our system based on the information you have provided.
We would like to help you solve this. Please send us an email to info@arturelights.com with your order number and some more information. You can also edit your review with your order number, so we can look at it faster.,
At Arture Lighting, we find the quality of our products and our service very important. If something is wrong or if there are misunderstandings, we will do our best to solve it.
Best regards,
The Arture Lighting Team
Avoid!! Never got my money back
Avoid!! Never got my money back.
Ask your bank to chargeback the order, it worked for me!
4 de dezembro de 2024
Avaliação não solicitada
Resposta da Arturelights
Dear Elsa,
Thank you for sharing your feedback with us. I sincerely apologize for the issues you have experienced and for your dissatisfaction with the product.
You contacted us on December 18 to inquire about the status of your order, and our team provided you with the tracking information. You requested to cancel the order after it had already been processed. Unfortunately, at that point, we were unable to cancel the order, and it was subsequently refused at your doorstep.
Our team has informed you about the refund process, and your issue has been addressed. As we checked the details, we found that your issue has been resolved.
If you have any further questions or need assistance, please feel free to reach out at info@arturelights.com
Best regards,
The Arture Lights Team
I love my new very stylish lamps Iv…
I love my new very stylish lamps Iv finally unpacked them for a newly decorated room
11 de abril de 2025
Avaliação não solicitada
Resposta da Arturelights
Dear Janet,
Thank you so much for your wonderful review! We're thrilled to hear that you love your new stylish lamps and that they complement your newly decorated room perfectly. Your satisfaction means a lot to us, and we appreciate you taking the time to share your experience.
If there’s anything else I can do to assist you or if you have further concerns, please don’t hesitate to reach out at info@arturelights.com
Enjoy your beautiful new space!
Best regards,
The Arture Lights Team
Wouldn’t recommend this company
Wouldn’t recommend this company, the lights were much smaller than they look in the picture and they promise a full refund if returned in same condition. They ask you to email to return as the return address is not the same as their registered address but when I emailed them they said they wld only give me 15% of my money back. I actually wanted to exchange for a larger size but they wld not allow this or give me a refund. They say on their website they wld be willing to exchange so I am really unhappy as I feel lied to.
10 de abril de 2025
Avaliação não solicitada
Resposta da Arturelights
Dear Emma,
Thank you for sharing your experience with us. We are sorry that you are not satisfied. Unfortunately, we cannot find your order in our system based on the information you have provided.
We would like to help you solve this. Please send us an email to info@arturelights.com with your order number and some more information. You can also edit your review with your order number, so we can look at it faster.,
At Arture Lighting, we find the quality of our products and our service very important. If something is wrong or if there are misunderstandings, we will do our best to solve it.
Best regards,
The Arture Lighting Team
no order & no money and no answers!
My name is jocmon Cristina and I waited with my soul for the order with AWB 1YUN24322183216001, order #6896 but after 4 months of waiting I received nothing but frustration and delusions!
Sofia calls the woman I spoke to by email from mister lamp costomer support in December about the situation of my parcel, I did everything she told me but she did nothing.
I don't know where my order is, they don't want to send me another order, nor do they want to give me my money back.
they took me to the end that they would give me my money back or solve the situation and now they are not even answering my e-mail.
keep your money and energy for another store because if something happens to your parcel, you will also run out of money and no lights.
very disappointed and angry 😡👎🏼
9 de abril de 2025
Avaliação não solicitada
Resposta da Arturelights
Dear Cristina,
Thank you for sharing your experience with us. We are sorry that you are not satisfied. Unfortunately, we cannot find your order in our system based on the information you have provided.
We would like to help you solve this. Please send us an email to info@arturelights.com with your order number and some more information. You can also edit your review with your order number, so we can look at it faster.,
At Arture Lighting, we find the quality of our products and our service very important. If something is wrong or if there are misunderstandings, we will do our best to solve it.
Best regards,
The Arture Lighting Team
Very well crafted lights
Very well crafted lights, great customer service, a bit slow delivery
1 de abril de 2025
Avaliação não solicitada
Resposta da Arturelights
Dear Valia,
Thank you for your feedback! We’re pleased to hear that you are happy with the quality of the lights and that you had a positive experience with our customer service.
We apologize for the slower delivery time and appreciate your understanding. Your feedback is important to us, and we will continue to work on improving our shipping processes.
If you have any further questions or need assistance, please contact us at info@arturelights.com.
Best regards,
The Arture Lighting Team
Great service and communication from…
Great service and communication from stay to finish. Product is exactly as advertised.
8 de abril de 2025
Avaliação não solicitada
Resposta da Arturelights
Dear Stephen,
Thank you for your fantastic feedback! We are delighted to hear that you experienced great service and communication from start to finish, and that the product met your expectations.
Your satisfaction is our top priority, and it’s wonderful to know that we were able to provide you with a positive experience. .
If you have any further questions or need assistance, please contact us at info@arturelights.com.
Best regards,
The Arture Lighting Team
Lovely lamps
The lamps are gorgeous, they came with the light bulbs. Perfect! Price was super ok. I highly recommend it, the follow up of the order was detailed, and everything was on time.
1 de março de 2025
Avaliação não solicitada
Resposta da Arturelights
Dear Fiorella,
Thank you for your amazing feedback! We are thrilled to hear that you find the lamps gorgeous and that they arrived with the light bulbs included. It’s great to know that you found the price reasonable and that the order follow-up was detailed and timely.
Your recommendation means a lot to us, and we truly appreciate your support.
If you have any further questions or need assistance, please contact us at info@arturelights.com.
Best regards,
The Arture Lighting Team
Package did not come from Amsterdam as…
Package did not come from Amsterdam as you might believe, it came direct from china and the product had strange and poor qualitative led-lights that flickered.
The pink lamp that I bought only looks bubblegum pink when light is off. Otherwise it looks superlight pink/white.
7 de setembro de 2024
Avaliação não solicitada
Resposta da Arturelights
Dear Annika
Thank you for sharing your experience with us. We are sorry that you are not satisfied. Unfortunately, we cannot find your order in our system based on the information you have provided.
We would like to help you solve this. Please send us an email to info@arturelights.com with your order number and some more information. You can also edit your review with your order number, so we can look at it faster.,
At Arture Lighting, we find the quality of our products and our service very important. If something is wrong or if there are misunderstandings, we will do our best to solve it.
Best regards,
The Arture Lighting Team
Great products, great communication
I have ordered a beautiful floor lamp and a pendant light. I live in Serbia, so I had a few questions about the shipping, and also about the product - will it work in my country, etc. The communication was great - the responses were quick and very polite.
I had to wait for my lamps a bit longer (I expected that, so no problem), but it was worth it - they are both beautiful and I am enjoying them very much.
I would definitely recommend Arture Lights.
20 de fevereiro de 2025
Avaliação não solicitada
Resposta da Arturelights
Dear Milena,
Thank you for sharing your wonderful experience with us! We are delighted to hear that you are enjoying your beautiful floor lamp and pendant light.
It’s great to know that our communication met your expectations and that you found our responses quick and polite. We strive to provide excellent customer service, and your feedback reinforces our commitment.
We appreciate your understanding regarding the shipping time, and we’re thrilled to hear that you feel it was worth the wait. Your recommendation means a lot to us, and we are grateful for your support.
If you have any further questions or need assistance, please contact us at info@arturelights.com.
Best regards,
The Arture Lighting Team
Rip-off
Well, it's not easy to be constructive here when you find yourself in the situation where, when returning a product you didn't like, not only does it not go back to Holland, but it ends up in China. Then they detain it at customs office in China and they say it's staying there, that they won't send it back to you, and you never see the money you paid for the product and for the return shipping. Draw your own conclusions. A rip-off, right?
17 de fevereiro de 2025
Avaliação não solicitada
Resposta da Arturelights
Dear Maria,
Thank you for sharing your experience with us. We are sorry that you are not satisfied. Unfortunately, we cannot find your order in our system based on the information you have provided.
We would like to help you solve this. Please send us an email to info@arturelights.com with your order number and some more information. You can also edit your review with your order number, so we can look at it faster.,
At Arture Lighting, we find the quality of our products and our service very important. If something is wrong or if there are misunderstandings, we will do our best to solve it.
Best regards,
The Arture Lighting Team
The worst online shopping experience ever
I can join the others with the worst exercise ever in shopping from online. The same story as the others: bought a pair of lights in Oct 2024. We did not like it, so requested to return and refund. The package came from the UK but they wanted us to return to China. We sent it back and nobody bothered to picking it up so it turned back to us in March 2025. They switched off the phone line and only sending meaningless emails. I'm going to the small case court and reporting them to the police.
2 de abril de 2025
Avaliação não solicitada
Resposta da Arturelights
Dear,
Thank you for sharing your experience with us. We are sorry that you are not satisfied. Unfortunately, we cannot find your order in our system based on the information you have provided.
We would like to help you solve this. Please send us an email to info@arturelights.com with your order number and some more information. You can also edit your review with your order number, so we can look at it faster.,
At Arture Lighting, we find the quality of our products and our service very important. If something is wrong or if there are misunderstandings, we will do our best to solve it.
Best regards,
The Arture Lighting Team
Its a scam
To add: stop replying to review that you can help with orders, you doing nothing about it, your emails full of air without direct help. You are third party website full of fake items, misguided photos what size products are clearly photos not yours , lying about your location on it and shipping poor quality items directly from China with 0 customer services on aftersales! Its a scam, stay away, website full of lies and counterfeit very poor quality products, operations from deep china, with no quality control and returns
Update: why you replying to review - contact us to help - when you doing nothing to do so? You have many emails, all you need to do is provide UK address for return and refund- as per your website! Instead you talking in circles dragging time and asking to return this fake lights to china? Your scamming attitude activities will be stopped sooner or later
22 de março de 2025
Avaliação não solicitada
Resposta da Arturelights
Hi Xenoark,
Thank you for sharing your experience with us. We are sorry that you are not satisfied. Unfortunately, we cannot find your order in our system based on the information you have provided.
We would like to help you solve this. Please send us an email to info@arturelights.com with your order number and some more information. You can also edit your review with your order number, so we can look at it faster.,
At Arture Lighting, we find the quality of our products and our service very important. If something is wrong or if there are misunderstandings, we will do our best to solve it.
Best regards,
The Arture Lighting Team
SCAAAM ITS a chinese company
SCAAAM ITS a chinese company.
You can't return de products
20 de março de 2025
Avaliação não solicitada
Resposta da Arturelights
Dear Jose,
Thank you for taking the time to share your experience. We're sorry you're not satisfied. Unfortunately, we can't find an order in our system based on your information.
We would like to help you resolve this issue. Please contact us at info@arturelights.com with your order number and more information. You can also update your review with your order number so we can investigate the issue more quickly.
At Arture Lights, we value the quality of our products and excellent service. If there are any misunderstandings or problems, we will do our best to resolve them.
Sincerely,
The Arture Lights Team
Arturelights AMSTERDAM(Masterlight)
Arturelights AMSTERDAM(Masterlight),ik bestelde,volgend op de mooie presentatie op hun site, 2 led tafellampen GOUDKLEUR. Wel duur, zelf met promotie.
Ik kreeg de informatie : 3 à 5 weken voor de levering. Aai, China. De zetel gevestigd in Londen.
Ik kreeg de lampen na 3 weken en verwondert, de lampen zoals op de presentatie. Maar één van de lampen laadt niet op zoals het moet. 2uur licht, en dan opladen. De andere OK(4tot6u). Ik meldde dit per mail. Kreeg antwoord : graag foto's. Wat ik ook deed. Na verschillende mails op en weer, werd voorgesteld om een nieuwe lamp te leveren. Na 10 dagen geleverd maar : niet dezelfde kwaliteit en niet dezelfde kleur (BRONSKLEUR). Terug contact per mail, na foto's EN MAILS werd mij
een schadevergoeding voorgesteld op de initiele factuur (- onkosten). OK en om het verhaal eindelijk af te sluiten. Intussen ontvangen.
45 mails heen en weer, met een medewerkster van Masterlight (Arturelights) Londen, die 100% meewerkte om de zaak op te lossen. De manager besliste uiteindelijk. Mijn conclusie : China beslist wat ze in voorraad hebben en opsturen. Dezelfde kwaliteit en kleur ???, een groot vraagteken. Lees goed de klein lettertjes, want terugsturen, NAAR CHINA, kost zoveel als een nieuwe kopen bij andere site gevestigd in Belgie en Nederland (goedkoper).
26 de março de 2025
Avaliação não solicitada
Resposta da Arturelights
Beste Georges,
Bedankt voor het delen van je feedback. Het spijt ons te horen dat je niet tevreden bent met je ervaring.
Na het doornemen van onze gegevens, hebben we gezien dat je ons op 11 februari hebt benaderd voor de status van je bestelling, en opnieuw op 2 maart om te informeren over de retour vanwege ontevredenheid. Ons team heeft het retouradres gedeeld en ook een alternatieve oplossing voorgesteld om het retourproces te vermijden. Vervolgens hebben we een vervangend product geregeld en je hebt ons opnieuw laten weten dat het vervangingsproduct ook niet aan je verwachtingen voldeed. Ons team heeft toen weer de retourdetails verstrekt en een alternatieve oplossing aangeboden. Na je bevestiging hebben we het afgesproken bedrag naar je rekening overgemaakt.
Als je nog vragen hebt of hulp nodig hebt, neem dan gerust contact met ons op via info@arturelights.com. We waarderen je steun!
Met vriendelijke groet,
Het Arture Lights Team
BEWARE - DO NOT PURCHASE
They pretend like a Dutch brand but it's a Chinese company selling shitty quality products with extremely high price.
25 de março de 2025
Avaliação não solicitada
Resposta da Arturelights
Dear BS
Thank you for taking the time to share your experience. We are sorry to hear that you are not satisfied. Unfortunately, based on the information provided, we are unable to locate an order in our system. We would like to assist you further and resolve this issue.
Could you please contact us at info@arturelights.com with your order number and any additional details? You can also update your review with the order number so that we can investigate the matter more quickly.
At Arturelights, we strive to provide high-quality products and excellent service. If there has been a misunderstanding or issue, we are committed to resolving it.
Best regards,
The Arturelights Team
This company is a SCAM
This company is a SCAM. Warning for that their return policy doesn't work and no money is sent back although lamps are returned as instructed (their estimated return costs are also fraudulent).
27 de março de 2025
Avaliação não solicitada
Resposta da Arturelights
Dear Joakim,
Thank you for taking the time to share your experience. We are sorry to hear that you are not satisfied. Unfortunately, based on the information provided, we are unable to locate an order in our system. We would like to assist you further and resolve this issue.
Could you please contact us at info@arturelights.com with your order number and any additional details? You can also update your review with the order number so that we can investigate the matter more quickly.
At Arturelights, we strive to provide high-quality products and excellent service. If there has been a misunderstanding or issue, we are committed to resolving it.
Best regards,
The Arturelights Team
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