We have been delighted with our orders from Arture . We love the sleek and stylish designs we have purchased for our home . Great customer service , and very well packaged products ensure our items ar... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Ich habe bei Arture Lights zwei Lampen bestellt (#8721 und #8723) und dann Ware aus China bekommen. Die Lampen waren schlecht verarbeitet, deswegen habe ich sie zurückgeschickt. Die Rücksendung muss... Ver mais
A empresa respondeu
Be aware UK buyers‐ this outfit is NOT based in UK even though they say (lie) they are so if something goes wrong returning for refund will be to China at your own expense and good luck getting that... Ver mais
A empresa respondeu
Ho recentemente acquistato una lampada nel negozio online Arturelights. Il loro sito web era facile da usare e ha reso semplice la ricerca della lampada per me perfetta. Sono rimasto stupito dalla r... Ver mais
A empresa respondeu
2,0
Ruim
210 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 83% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Terrible
Terrible! SCAM SCAM SCAM!
They pretend like a Dutch brand but it's a Chinese company selling shitty quality products with extremely high price. The item received is nothing like photos and the website. The item was packaged very poorly and was fully broken when it arrived. I am asking to get full refund, but they are not accepting it. It's a horrible company. I have never seen this level of poor customer service. Waste of time and money.
PLEASE REFUND FULL AMOUNT for order#9765
I asked millions of times that I only want full amount refund but now this company initiated reshipment without my permission. The item was broken and it was terrible quality. I hated it. I really don't want another item of this shit. Now they say because they reshipped without my permission they don't initiate refund! What a joke!!! I just want refund! There's no human in this company/email address who can read and understand and think. This email seems like chatbot just automated response. Terrible company. SCAM!!!
24 de março de 2025
Avaliação não solicitada
Resposta da Arturelights
Dear Aoi,
Thank you for sharing your feedback with us. We apologize for the inconvenience you have faced. After reviewing your case, you reached out to us on March 13 regarding the status of your order, and our team provided the relevant details. On March 20, you expressed dissatisfaction and requested a return. Our team then informed you about the return address and offered a replacement.
We are currently arranging the replacement, and once the necessary information is received from the local carrier, we will provide an update.
If you have any further questions or need assistance, feel free to reach out at info@arturelights.com.
Best regards,
The Arture Lighting Team
Dropshipping
Dropshipping! Heeft Amsterdam in de naam, London als adres en het komt uit China. Op Ali staat dezelfde lamp voor 48 euro ipv 224 euro.
21 de março de 2025
Avaliação não solicitada
Resposta da Arturelights
Beste Soraya,
Bedankt dat je de tijd hebt genomen om je ervaring te delen. Het spijt ons te horen dat je niet tevreden bent. Helaas kunnen we op basis van de gegeven informatie geen bestelling in ons systeem vinden. We willen je graag verder helpen en dit probleem oplossen.
Zou je ons kunnen contacteren via info@arturelights.com met je ordernummer en eventuele extra details? Je kunt ook je review bijwerken met het ordernummer, zodat we de zaak sneller kunnen onderzoeken.
Bij Arturelights streven we ernaar om hoogwaardige producten en uitstekende service te bieden. Als er een misverstand of probleem is geweest, zijn we vastbesloten om dit op te lossen.
Groetjes,
Het Arturelights Team
A shame
A shame, the photos show quality lamps made with good materials.
In fact, they are just a platform that sends lamps from China to customers, they are just an intermediary, they didn't even bother to make a box with new branding. It comes in a box with a different brand than the one on the website.
19 de março de 2025
Avaliação não solicitada
Resposta da Arturelights
Dear Ruben,
Thank you for sharing your feedback with us, and sorry for the issue you are facing. After reviewing the details, we found that we haven't received any communication from you regarding the issue with the product. Without a conversation or request from your side, we are unable to assist in resolving the matter.
If you have any further questions or need assistance, please do not hesitate to contact us at info@arturelights.com.
Best regards,
The Arturelights Team
Scam !!!!
Scam. Light company based in China, cheap knock offs that are faulty. Sofia replies to emails but fobs you off with many words and no action. If you want to get a refund you have to ship back to China from your own pocket! Even though you thought you bought from UK. Just awful. Scam scam scam
13 de janeiro de 2025
Avaliação não solicitada
Resposta da Arturelights
Dear Gabby,
Thank you for taking the time to share your experience. We are sorry to hear that you are not satisfied. Unfortunately, we cannot find any order in our system based on the information provided. We would like to help you further and resolve this issue.
Could you please contact us atinfo@arturelights.com with your order number and any additional details? Alternatively, you can update your review with the order number so that we can investigate the matter more quickly.
At Arturelights, we strive to provide high-quality products and excellent service. If there has been a misunderstanding or problem, we are committed to correcting it.
Kind regards,
The Arturelights Team
Ohhh my gosh - Order Number 10004
Ohhh my gosh, should have read the reviews before I ordered. I have ordered last Thursday, did write twice an email regarding shipping and nobody came back and realised no tel number to call. Grrrrrr.. I really hope I receive my Cluster Blue Glass Bubble Chandelier and it is not a fake.
11 de março de 2025
Avaliação não solicitada
Resposta da Arturelights
Dear Argyro,
Thank you for sharing your feedback with us, and we sincerely apologize for the inconvenience you’ve faced. After reviewing your order details, I found that you contacted us on March 6th to inquire about the status of your order. Our team informed you at that time that there might be a delay due to logistics, and we are doing our best to ensure the product is delivered as soon as possible.
If you have any further questions or need assistance, please do not hesitate to contact us at info@arturelights.com.
Best regards,
The Arturelights Team
Finger weg.
Ich habe bei Arture Lights zwei Lampen bestellt (#8721 und #8723) und dann Ware aus China bekommen. Die Lampen waren schlecht verarbeitet, deswegen habe ich sie zurückgeschickt. Die Rücksendung musste ich auf eigene hohe Kosten vornehmen und nun warte ich seit über einem Monat darauf, dass die Rücksendung bei meinem Zahlungsdienstleister Klarna bestätigt wird. Die Korrespondenz findet nun mit dem Unternehmen „Mister Lamp“ statt, dass hier ebenfalls erheblich schlechte Bewertungen hat. Wahrscheinlich Abzocke.
19 de janeiro de 2025
Avaliação não solicitada
Resposta da Arturelights
Liebe Christoph,
Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen zu teilen. Es tut uns wirklich leid, dass Sie nicht zufrieden sind. Leider können wir anhand der angegebenen Informationen keine Bestellung in unserem System finden.
Wir möchten Ihnen gerne weiterhelfen und das Problem lösen. Können Sie uns unter info@arturelights.com mit Ihrer Bestellnummer und weiteren Einzelheiten kontaktieren? Alternativ können Sie Ihre Bewertung mit der Bestellnummer aktualisieren, damit wir den Sachverhalt schneller prüfen können.
Bei Arture Lighting sind wir bestrebt, qualitativ hochwertige Produkte und hervorragenden Service zu liefern. Wenn es zu einem Missverständnis oder Problem gekommen ist, verpflichten wir uns, es zu korrigieren.
Mit freundlichen Grüße,
Arture Lighting Team
Avoid
Avoid. Best not to order from this company.
My order came from Amsterdam. Had to return due to incompatability. I was advised that the return shipping is to a company in China. Order sent. It's been over a month. After enquiring, I am now advised that I need to pay Chinese customs duty in order for the goods to be relesed to the Chinese company for a refund. The shipping cost, together with the customs duty amounts to more then the original cost of the order. I had to write off the original purchase price plus the shipping cost. So, best to avoid.
Order number 6746.
25 de fevereiro de 2025
Avaliação não solicitada
Resposta da Arturelights
Dear Ajay,
Thank you for taking the time to share your experience. We are sorry to hear that you are not satisfied. Unfortunately, we are unable to find any order in our system based on the information provided.
We would like to help you further and resolve this issue. Could you please contact us at info@arturelights.com with your order number and any additional details? Alternatively, you can update your review with the order number so that we can investigate this matter more quickly.
At Arture Lighting, we strive to provide high-quality products and excellent service. If there has been a misunderstanding or problem, we are committed to correcting it.
Best regards,
Arture Lighting Team
Zeer teleurgesteld!
Ik schrijf dit review in de hoop dat ik op deze manier contact kan krijgen met Arturelights, want de mailtjes die ik ze heb gestuurd worden niet beantwoord. Ze beloven 100% satisfaction, maar ik ben zéér òntevreden! De lampjes die ik heb gekocht (order nr #9265, 3 Nordic Candlestick lights, Gold) zijn anders van kleur dan op de foto’s en 1 van de 3 lampjes is kapot en werkt niet. Ik wil mijn geld terug! Hoe?? Help!!
17 de fevereiro de 2025
Avaliação não solicitada
Resposta da Arturelights
Hallo Gerda Kloos,
Bedankt voor je feedback, en we vinden het echt vervelend dat je problemen hebt gehad met je bestelling.
We hebben je geval bekeken en gezien dat je ons op 18 februari hebt gecontacteerd over het probleem met het product. Om je verder te kunnen helpen, zouden we je vriendelijk willen vragen een video te sturen waarin het probleem met de lampen, vooral de kapotte, te zien is.
Zodra we de video ontvangen, kunnen we de situatie beter beoordelen en snel een oplossing zoeken. Jouw tevredenheid is belangrijk voor ons, en we doen ons best om te helpen.
Als je nog vragen hebt of ergens hulp bij nodig hebt, aarzel dan niet om contact met ons op te nemen via info@arturelights.com.
Met vriendelijke groet,
Het Arturelights Team
The refund does not work at all
The refund does not work at all. After over 15 e-mails, both to the company in China (where my 3 lamps are returned to, returncost paid by me) and to arturelights specifically on info@arturelight adress they still state they have no info. I do find that rather peculiar as all info was provided in the mail, which they have trouble reading such as my name and tracking number, including the shipping tracking number on the return gods.
No money after over a month and now they can’t find me! Since then, they are now charging for the customs when the 3 lamps are returned to the country ... Months after the send off. ..
Update; the lamps were returned on the 6th and 7th of February 2025 as now confirmed by the courier. The record also states couriers direct contact with the company. Yet has Arturelights claimed - for over 3 months - that the goods has not been returned therefore no refund.
I have as todays date 17th of April NOT seen any refund of my 3 lamps.
27 de fevereiro de 2025
Avaliação não solicitada
Resposta da Arturelights
Dear Marie,
Thank you for taking the time to share your experience. We are sorry to hear that you are not satisfied. Unfortunately, we cannot find an order with the information provided in our system.
We would like to help you resolve the issue. Can you please contact us at info@arturelights.com with your order number and further details? Alternatively, you can update your review with the order number so that we can check it faster.
At Arture Lighting, we place great importance on high-quality products and good service. If there is a misunderstanding or problem, we will do our best to clarify it.
Best regards,
The Arturelights Team
Sito non affidabile e truffaldino
Ho ordinato ben 5 lumi il 4 febbraio 2024. Tre erano fragili e sono stata avvisata dopo l'acquisto che ci sarebbero volute 4 settimane. Dopo 20 gg mi hanno scritto per dirmi che i lumi non sono più disponibili e che ne avrei dovuto scegliere altri. Alla mia richiesta di rimborso sono spariti.
In più i due lumi non fragili sarebbero dovuti arrivare entro 10 gg lavorativi ma non ne ho più tracce. Servizio clienti pessimo. Sono stata truffata. Non comprate assolutamente.
aggiornamento:
Dopo un mese e mezzo ancora non sono arrivati tre lumi. Oggi ne è arrivato uno che avrebbe dovuto essere di ''iron'', ferro, e invece è 100% plasticaccia, pagato 59,95€: una vera truffa. Il sito si fa passare per rivenditore di design europeo invece vende brutte copie provenienti dalla Cina. Domani andrò a denunciarli.
18/4/25
I lumi sono stati consegnati tutti anche se con molto ritardo. Quelli che dovevano essere di vetro sono di plastica e cosi anche quello di metallo. Pagati però come se fossero di materiali migliori. Ho chiesto un rimborso e non mi è stata data risposta. Sull'indirizzo c'è scritto UK ma è tutto proveniente dalla Cina.
Assolutamente non comprate da questo sito.
4 de fevereiro de 2025
Avaliação não solicitada
Resposta da Arturelights
Gentile Francesca
Grazie per aver condiviso il tuo feedback con noi. Mi scuso per i problemi riscontrati con il tuo ordine.
Ho controllato i dettagli e ho scoperto che ci hai contattato il 24 febbraio per chiedere informazioni sullo stato del tuo ordine. Il nostro team ti ha fornito i dettagli di tracciamento in quel momento. Secondo i nostri registri, tutti i prodotti sono stati contrassegnati come consegnati.
In caso di discrepanze con il tuo ordine, contattaci direttamente all'indirizzo info@arturelights.com e faremo del nostro meglio per assisterti.
Cordiali saluti,
Il team di Arturelights
Total Scam – Avoid This Website!
I strongly advise against ordering from this site! Product information is incomplete, especially regarding lamp fixtures. As a result, once delivered, you may find it impossible to install.
Returns? Technically possible, but at your own expense and with a high risk of the item being damaged or lost. The seller knows this and only offers a ridiculous 20% refund. In the end, you pay full price for an unusable product with no real solution.
Dishonest site, abusive practices – a complete scam! Do not order from here!
Order number 9344.
I also send you the confirmation mail.
21 de fevereiro de 2025
Avaliação não solicitada
Resposta da Arturelights
Dear Tina,
Thank you for taking the time to share your experience. We are sorry to hear that you are not satisfied. Unfortunately, we cannot find any order in our system based on the information provided. We would like to help you further and resolve this issue.
Could you please contact us atinfo@arturelights.com with your order number and any additional details? Alternatively, you can update your review with the order number so that we can investigate the matter more quickly.
At Arturelights, we strive to provide high-quality products and excellent service. If there has been a misunderstanding or problem, we are committed to correcting it.
Kind regards,
The Team
Finger davon lassen!
Diese Firma sind Betrüger, nicht für deutsches Netz geeignet, kein Rückschein trotz Anforderung, Versand aus China, Billigware, bei Anlieferung nicht funktionsfähig
25 de fevereiro de 2025
Avaliação não solicitada
Resposta da Arturelights
Liebe Elke,
vielen Dank, dass du dir die Zeit genommen hast, deine Erfahrung zu teilen. Es tut uns wirklich leid zu hören, dass du nicht zufrieden bist. Leider können wir in unserem System keine Bestellung mit den angegebenen Informationen finden.
Wir möchten dir gerne weiterhelfen und das Problem lösen. Kannst du uns bitte unter info@arturelights.com mit deiner Bestellnummer und weiteren Details kontaktieren? Alternativ kannst du deine Bewertung auch mit der Bestellnummer aktualisieren, damit wir das schneller prüfen können.
Bei Arture Lighting legen wir großen Wert auf hochwertige Produkte und guten Service. Wenn es ein Missverständnis oder Problem gibt, setzen wir alles daran, das zu klären.
Liebe Grüße,
Das Arturelights Team
Attention: Frustrating Experince
Attention: Terrible consumer experience!
I live in Brazil and I have purchased a lamp with Arturelamp because I was going to Amsterdam and it appeared to me on Pinterest that the company was based in Holland. It looks like this is not true. The delivery time was 3-10 business days but it has passed almost a month and the product was not delivered yet. When I discovered that the lamp would not arrive while I was in Amsterdam I asked to cancel my order and reimburse me but they refused to do this. The atendant Sofia was polite in the exchange of e-mails but did not solve the problem. I ended up without the lamp and without EUR 60… Be careful if you plan to buy something at this site you may end up frustrated as me!
3 de fevereiro de 2025
Avaliação não solicitada
Resposta da Arturelights
Lieber Paulo,
vielen Dank, dass du dein Feedback geteilt hast. Es tut mir wirklich leid, von den Schwierigkeiten zu hören, die du hattest. Ich habe deinen Fall überprüft und möchte die Situation gerne klären.
Nach Durchsicht der Details habe ich festgestellt, dass du uns am 3. Februar kontaktiert hast und eine schnelle Lieferung an deine Adresse angefordert hast. Unser Team hat dir geantwortet und mitgeteilt, dass wir unser Bestes tun werden, um das Produkt rechtzeitig zu liefern. Leider möchten wir dir mitteilen, dass die Verzögerung auf der Logistikseite lag, und wir haben alles getan, um die Situation zu beheben. Später hast du darum gebeten, die Bestellung zu stornieren, da du Amsterdam verlassen würdest. Zu diesem Zeitpunkt war die Bestellung jedoch bereits bearbeitet und auf dem Weg. Leider war es uns zu diesem Zeitpunkt nicht mehr möglich, die Bestellung zu stornieren.
Am 6. Februar haben wir dir mitgeteilt, dass eine Stornierung nicht mehr möglich ist, aber wir haben dein Anliegen an unser Team weitergeleitet, um dir besser zu helfen. Da das Produkt bereits unterwegs war, wurde es schließlich zugestellt und unser Team hat dich darüber informiert. Leider haben wir danach keine weiteren Nachrichten von dir erhalten, weshalb wir dir nicht weiterhelfen konnten.
Es tut uns sehr leid, dass deine Erfahrung nicht deinen Erwartungen entsprochen hat, und wir schätzen dein Verständnis. Wenn es noch etwas gibt, das wir tun können, um dir zu helfen oder wenn du weitere Fragen hast, zögere bitte nicht, uns zu kontaktieren.
Mit freundlichen Grüßen,
Das Arturelights Team
délais interminables de livraison , lampes jolies , prix excessif
nous rectifions ce jour notre commentaire
Après un temps INTERMINABLE pour recevoir nos lampes dont les prix, soit dit en passant , ont subitement augmenté au moment de l'achat , ouf, les voici .
Elles fonctionnent parfaitement à l'aide d'un système tactile amusant mais situé sur le haut du tube (fausses manœuvres faciles, attention )
Elles sont fidèles à la description , jolies , mêlant un look vintage /ancien/moderne .
3 niveaux d'éclairage , résultat lumineux chaud mais faible même au + "fort", vraiment non agressif, doux .
C'est plutôt un point lumineux d'ambiance qu'un éclairage : pour lire , ce n'est pas suffisant
Fournies chacune avec son câble de recharge via USB .
emballage : rien à redire .
sur la durée : trop tôt pour le dire , évidemment .
CEPENDANT:
ce site est soi-disant situé en Europe ...
il semble qu'il n'en soit rien
(cf délai énorme de livraison , et commentaires sur Internet )
le prix qui a juste AUGMENTÉ ⬆️⬆️⬆️.au moment du paiement ...
Après avoir râlé (mail), avons reçu des atermoiements réitérés:
"encore un peu de patience"(5 fois ...) etc etc etc...
Bref, nous ne conseillons pas ce site d'achat .
Néanmoins , les lampes, elles , ont beaucoup de charme , bien que le prix subitement multiplié en soit dissuasif .
2 de fevereiro de 2025
Avaliação não solicitada
Resposta da Arturelights
Liebe Aline,
vielen Dank, dass du dir die Zeit genommen hast, deine Erfahrung zu teilen. Es tut uns wirklich leid zu hören, dass du nicht zufrieden bist. Leider können wir in unserem System keine Bestellung mit den angegebenen Informationen finden.
Wir möchten dir gerne weiterhelfen und das Problem lösen. Kannst du uns bitte unter info@arturelights.com mit deiner Bestellnummer und weiteren Details kontaktieren? Alternativ kannst du deine Bewertung auch mit der Bestellnummer aktualisieren, damit wir das schneller prüfen können.
Bei Arture Lighting legen wir großen Wert auf hochwertige Produkte und guten Service. Wenn es ein Missverständnis oder Problem gibt, setzen wir alles daran, das zu klären.
Liebe Grüße,
Das Arturelights Team
Ordered 2 lamps on November 20th
Ordered 2 lamps on November 20th, it is now February 17th, still no lights ! They gave me the run around and gave me a “ tracking status “ that does not work! Would never order again from this company.
20 de novembro de 2024
Avaliação não solicitada
Resposta da Arturelights
Liebe Pamela,
vielen Dank, dass du dein Feedback mit uns geteilt hast, und wir entschuldigen uns aufrichtig für die Unannehmlichkeiten, die du erlebt hast.
Ich kann mir vorstellen, wie frustrierend es sein muss, so lange auf deine Bestellung zu warten, und wir bedauern die Verzögerung sehr. Nach Überprüfung deines Falls habe ich festgestellt, dass du uns am 16. Februar wegen der Nichtlieferung deiner Bestellung kontaktiert hast. Unser Team hat das Problem sofort untersucht, deine Anfrage an die zuständige Abteilung weitergeleitet und bei der Untersuchung ein logistisches Problem identifiziert. Zur Lösung dieses Problems haben wir eine erneute Sendung deiner Bestellung veranlasst.
Am 17. Februar hast du erneut angefragt, die Bestellung zu stornieren. Leider war zu diesem Zeitpunkt die erneute Sendung bereits bearbeitet und auf dem Weg, sodass eine Stornierung nicht mehr möglich war. Sobald das Paket beim lokalen Kurier eingegangen ist, erhältst du eine aktualisierte Sendungsverfolgung, die direkt an deine registrierte E-Mail-Adresse gesendet wird.
Es tut uns wirklich leid, dass dir diese Unannehmlichkeiten entstanden sind, und wir tun alles, was in unserer Macht steht, damit deine Bestellung schnellstmöglich bei dir ankommt. Wenn wir dir noch weiterhelfen können oder du weitere Fragen hast, zögere bitte nicht, dich bei uns zu melden.
Wir schätzen deine Geduld und hoffen, das Problem schnellstmöglich zu lösen.
Mit freundlichen Grüßen,
Das Arturelights Team
Scam company
Scam company. Do not buy. The lights are very poor quality and when you return you will not get your money. The are based in China not in Europe. Pls don't buy from this company as you will regret it
15 de fevereiro de 2025
Avaliação não solicitada
Resposta da Arturelights
Lieber Jason,
vielen Dank, dass du dein Feedback mit uns geteilt hast, und es tut mir wirklich leid, von den Schwierigkeiten zu hören, die du hattest. Wir bedauern sehr, dass deine Erfahrung mit unseren Produkten und unserem Service nicht zufriedenstellend war, und wir möchten sicherstellen, dass wir all deine Anliegen ansprechen.
Nach Überprüfung deines Falls habe ich festgestellt, dass du uns am 11. Oktober bezüglich der Lieferung deiner Bestellung kontaktiert hast. Wir haben dir am 18. Oktober die Sendungsverfolgungsdetails zur Verfügung gestellt. Am 26. Oktober hast du uns erneut kontaktiert und erklärt, dass das Produkt nicht deinen Erwartungen entsprochen hat und du es zurückgeben möchtest. Du hast freundlicherweise Bilder des Produkts geteilt, die unser Team sorgfältig geprüft hat. Als Antwort darauf haben wir eine Ersatzbestellung veranlasst und dir die aktualisierten Sendungsverfolgungsdetails zur Verfügung gestellt.
Leider hast du uns am 24. Dezember mitgeteilt, dass das Ersatzprodukt ebenfalls nicht deinen Erwartungen entsprach. Wir entschuldigen uns aufrichtig für diese fortgesetzte Enttäuschung. Unser Team hat dir umgehend die Rücksendeadresse mitgeteilt, und wir danken dir sehr, dass du den Artikel zurückgeschickt und uns die Sendungsverfolgungsdetails mitgeteilt hast. Sobald wir das Produkt in unserem Lager erhalten haben, werden wir deine Rückerstattung so schnell wie möglich gemäß unserer Rückgaberichtlinie bearbeiten.
Wenn wir noch etwas für dich tun können oder du weitere Bedenken hast, zögere bitte nicht, uns unter info@arturelights.com zu kontaktieren. Wir sind hier, um zu helfen.
Mit freundlichen Grüßen,
Das Arturelights Team
Dropshipping
Dropshipping! Heeft Amsterdam in de naam, London als adres en het komt uit China. Op Ali staat dezelfde lamp voor 48 euro ipv 224 euro.
11 de fevereiro de 2025
Avaliação não solicitada
Resposta da Arturelights
Liebe Elke,
vielen Dank, dass du dir die Zeit genommen hast, deine Erfahrung zu teilen. Es tut uns wirklich leid zu hören, dass du nicht zufrieden bist. Leider können wir in unserem System keine Bestellung mit den angegebenen Informationen finden.
Wir möchten dir gerne weiterhelfen und das Problem lösen. Kannst du uns bitte unter info@arturelights.com mit deiner Bestellnummer und weiteren Details kontaktieren? Alternativ kannst du deine Bewertung auch mit der Bestellnummer aktualisieren, damit wir das schneller prüfen können.
Bei Arture Lighting legen wir großen Wert auf hochwertige Produkte und guten Service. Wenn es ein Missverständnis oder Problem gibt, setzen wir alles daran, das zu klären.
Liebe Grüße,
Das Arturelights Team
Ordered 2 January 2025. SCAM!
Ordered 2 January 2025.
It has still not arrived (8 Feb)
They will not give an update on the delivery or give a refund.
The company registered in Netherlands, ship their products from china.
Our chandelier has been stuck in Danish customs for weeks and no one knows how to get it out or willing to help.
EU regulations states they have to delivery within reasonable time and give a new date for delivery - this they will not honor and will not give a refund. They don’t care about you as a consumer!
SCAM COMPANY!
8 de fevereiro de 2025
Avaliação não solicitada
Resposta da Arturelights
Dear Sam,
Thank you for taking the time to share your experience. We are sorry you are not satisfied. Unfortunately, we cannot find an order in our system based on the information provided.
We would be happy to help you resolve this issue. Could you please contact us at info@arturelights.com with your order number and further details? Alternatively, you can update your review with the order number so that we can investigate this matter more quickly.
At Arturelights, we are committed to delivering high-quality products and excellent service. If there has been a misunderstanding or issue, we are committed to making it right.
Kind regards,
The Arturelights Team
FIND THE SAME ITEM ON TEMU
Save your money and buy the same thing on temu for literally less than half the price!
Also they refused to cancel my order (once I found the same lamp on temu) and now that I’ve sent it back, they refuse to give me my money back.
Do. Not. Order. From. Here.
7 de fevereiro de 2025
Avaliação não solicitada
Resposta da Arturelights
Dear Ines,
Thank you for taking the time to share your experience. We are sorry you are not satisfied. Unfortunately, we cannot find an order in our system based on the information provided.
We would be happy to help you resolve this issue. Could you please contact us at info@arturelights.com with your order number and further details? Alternatively, you can update your review with the order number so that we can investigate this matter more quickly.
At Arturelights, we are committed to delivering high-quality products and excellent service. If there has been a misunderstanding or issue, we are committed to making it right.
Kind regards,
The Arturelights Team
FRAUDULENT SCAMMERS
UPDATE: I requested Paypal to intervene on my behalf and opened a case against these scammers and yesterday the case was closed and my funds were refunded. 109 euros, for an item that yes was sent, but was completely different in shape and colour. The top was cheap acrylic red paint instead of the vintage pink promised. It went from the box, to the recycling bin. Stay away and open a case with your bank or Paypal to recover for the rip off.
____________________________________
I am giving this one star because it’s not possible to grant no stars. It is a SCAM and I strongly suggest to STAY AWAY from it. I have yet to receive the order, but I contacted customer care because I ordered the wrong item so I wanted to enquire if the order can be cancelled or changed. The reply came from a different email, company name MISTERLAMP. Immediately I realized it was a scam. It turns out the company IS NOT UK BASED, but it is CHINESE. So the website is misleading, return process is INTERNATIONAL, and it will incur custom fees too. Just stay away,it is a complete and utter scam and I have opened a case with my bank and also PayPal to recover my funds before my item is processed and sent, if anything is sent at all. I regret not reading reviews before, it is my bad for being reckless and misguided.
5 de fevereiro de 2025
Avaliação não solicitada
Resposta da Arturelights
Dear Bler,
Thank you for taking the time to share your experience. We are sorry you are not satisfied. Unfortunately, we cannot find an order in our system based on the information provided.
We would be happy to help you resolve this issue. Could you please contact us at info@arturelights.com with your order number and further details? Alternatively, you can update your review with the order number so that we can investigate this matter more quickly.
At Arturelights, we are committed to delivering high-quality products and excellent service. If there has been a misunderstanding or issue, we are committed to making it right.
Kind regards,
The Arturelights Team
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