We have been delighted with our orders from Arture . We love the sleek and stylish designs we have purchased for our home . Great customer service , and very well packaged products ensure our items ar... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
Ich habe bei Arture Lights zwei Lampen bestellt (#8721 und #8723) und dann Ware aus China bekommen. Die Lampen waren schlecht verarbeitet, deswegen habe ich sie zurückgeschickt. Die Rücksendung muss... Ver mais
A empresa respondeu
Be aware UK buyers‐ this outfit is NOT based in UK even though they say (lie) they are so if something goes wrong returning for refund will be to China at your own expense and good luck getting that... Ver mais
A empresa respondeu
Ho recentemente acquistato una lampada nel negozio online Arturelights. Il loro sito web era facile da usare e ha reso semplice la ricerca della lampada per me perfetta. Sono rimasto stupito dalla r... Ver mais
A empresa respondeu
2,0
Ruim
210 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 83% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
This is a fake company that dropships…
This is a fake company that dropships poor quality items from china. They say you can send your items back within 30 days but they forget to mention that you have to send them to china. Sending your product to china costs about the same as the product i ordered.
20 de janeiro de 2025
Avaliação não solicitada
Resposta da Arturelights
Dear Melanie,
Thank you for taking the time to share your experience. We are sorry you are not satisfied. Unfortunately, we cannot find an order in our system based on the information provided.
We would be happy to help you resolve this issue. Could you please contact us at info@arturelights.com with your order number and further details? Alternatively, you can update your review with the order number so that we can investigate this matter more quickly.
At Arturelights, we are committed to delivering high-quality products and excellent service. If there has been a misunderstanding or issue, we are committed to making it right.
Kind regards,
The Arturelights Team
Don’t throw your money away.
Don’t throw your money away.
They trade under several names. Lunaralights London is another. They are an import business and have no intention of honouring their 5-7 day shipping.
Registered in London.
They buy poor quality lights from China and you will wait weeks for your delivery only to be disappointed then struggle to get your money back.
Weirdly, all 5 star reviews, without exception are first post reviews and this goes for their other trading names.
20 de janeiro de 2025
Avaliação não solicitada
Resposta da Arturelights
Dear Ben's,
Thank you for taking the time to share your experience. We are sorry you are not satisfied. Unfortunately, we cannot find an order in our system based on the information provided.
We would be happy to help you resolve this issue. Could you please contact us at info@arturelights.com with your order number and further details? Alternatively, you can update your review with the order number so that we can investigate this matter more quickly.
At Arturelights, we are committed to delivering high-quality products and excellent service. If there has been a misunderstanding or issue, we are committed to making it right.
Kind regards,
The Arturelights Team
Drop shipping fra Kina
Drop shipping fra Kina. Lamperne jeg købte ligner ikke billederne og er elendig kvalitet. Man skal selv samle. Og på den ene var komponenterne indeni defekte.
Deres service svarede relativt hurtigt, men trækket tiden og vil ikke gøre noget. Tilbød 15% afslag - hvad f. Hjælper det på en defekt lampe. Når man vil returnere skal man sende til Kina for egen regning, selvom lampen er defekt.
Køb aldrig her - eller på nogle af deres andre shops. De har flere under andre navne f. Eks hrlampe og mrlamp
Det er spild af penge.
24 de janeiro de 2025
Avaliação não solicitada
Resposta da Arturelights
Kære Lykke,
Tak fordi du tog dig tid til at dele din oplevelse. Vi beklager, at du ikke er tilfreds. Vi kan desværre ikke finde en ordre i vores system baseret på de oplyste oplysninger.
Vi hjælper dig gerne med at løse dette problem. Kan du kontakte os på info@arturelights.com med dit ordrenummer og yderligere detaljer? Alternativt kan du opdatere din anmeldelse med ordrenummeret, så vi hurtigere kan undersøge denne sag.
Hos Arturelights er vi forpligtet til at levere produkter af høj kvalitet og fremragende service. Hvis der har været en misforståelse eller et problem, er vi forpligtet til at rette op på det.
Venlig hilsen,
Arturelights-teamet
Site drop-shipping lights from China?
The light received was a significantly different design from that in the photo. The lamp was not assembled, and did not come with an instruction manual. Assembly required knowledge of how electrics work, attaching cables together, I worked it out but was not straightforward. They only offered a replacement rather than refund. 3 weeks later they emailed me a very basic instruction manual that wasn't very helpful.
20 de dezembro de 2024
Avaliação não solicitada
Resposta da Arturelights
Dear Hamalam,
Thank you for taking the time to share your experience. We are sorry you are not satisfied. Unfortunately, we cannot find an order in our system based on the information provided.
We would be happy to help you resolve this issue. Could you please contact us at info@arturelights.com with your order number and further details? Alternatively, you can update your review with the order number so that we can investigate this matter more quickly.
At Arturelights, we are committed to delivering high-quality products and excellent service. If there has been a misunderstanding or issue, we are committed to making it right.
Kind regards,
The Arturelights Team
Total SCAM
Total SCAM. I wish I had read the comments before placing my order.
First lamp arrived a month after placing my order, not what I expected (looks cheap and flimsy). Website return policy said return cost around 9.95€ and they are telling me now I have to ship to China which is more than the cost of the lamp itself.
Second lamp still never arrived, I will be rejecting the shipment to avoid this issue.
I am disputing the full charge as I won’t be paying that return nor receiving the other one.
Shame on this company. DO NOT PURCHASE FROM HERE.
28 de janeiro de 2025
Avaliação não solicitada
Resposta da Arturelights
Dear Rocio,
Thank you for taking the time to share your experience. We are sorry you are not satisfied. Unfortunately, we cannot find an order in our system based on the information provided.
We would be happy to help you resolve this issue. Could you please contact us at info@arturelights.com with your order number and further details? Alternatively, you can update your review with the order number so that we can investigate this matter more quickly.
At Arturelights, we are committed to delivering high-quality products and excellent service. If there has been a misunderstanding or issue, we are committed to making it right.
Kind regards,
The Arturelights Team
Dishonest
Dishonest, they pretend to be European while I had to pay custom duties. Customer service extremely poor and cynical.
28 de janeiro de 2025
Avaliação não solicitada
Resposta da Arturelights
Dear Consumer,
Thank you for taking the time to share your experience. We are sorry you are not satisfied. Unfortunately, we cannot find an order in our system based on the information provided.
We would be happy to help you resolve this issue. Could you please contact us at info@arturelights.com with your order number and further details? Alternatively, you can update your review with the order number so that we can investigate this matter more quickly.
At Arturelights, we are committed to delivering high-quality products and excellent service. If there has been a misunderstanding or issue, we are committed to making it right.
Kind regards,
The Arturelights Team
SCAM - total disappointment
Total disappointment! I ordered lamps in early December, and here we are in late January—one lamp is still stuck in transit, and the other was returned for a reason that makes no sense. I've had to contact "Sofia" weekly for updates, but all I get are vague and apologetic responses. Nothing ever changes, and it's incredibly frustrating. Avoid this company at all costs!
27 de janeiro de 2025
Avaliação não solicitada
Resposta da Arturelights
Dear Elsa,
Thank you for taking the time to share your experience. We are sorry you are not satisfied. Unfortunately, we cannot find an order in our system based on the information provided.
We would be happy to help you resolve this issue. Could you please contact us at info@arturelights.com with your order number and further details? Alternatively, you can update your review with the order number so that we can investigate this matter more quickly.
At Arturelights, we are committed to delivering high-quality products and excellent service. If there has been a misunderstanding or issue, we are committed to making it right.
Kind regards,
The Arturelights Team
slechte kwaliteit
De kwaliteit van de lampen is erg slecht. De kleur en uitstraling komen niet overeen met de afbeeldingen op de site. Echt spijt dat ik niet eerder de reviews heb gelezen. Ik heb contact opgenomen met de klantenservice om te retourneren, maar dat moet naar China, dus is niet te betalen. Op de site staat een indicatie van 10E voor retour, maar dat is dus niet haalbaar. Bestelnummer #7713.
26 de janeiro de 2025
Avaliação não solicitada
Resposta da Arturelights
Beste FM,
Bedankt dat u de tijd heeft genomen om uw ervaring te delen. Het spijt ons dat u niet tevreden bent. Helaas kunnen we op basis van de verstrekte informatie geen bestelling in ons systeem vinden.
We helpen u graag om dit probleem op te lossen. Kunt u contact met ons opnemen via info@arturelights.com met uw bestelnummer en verdere details? U kunt ook uw beoordeling bijwerken met het bestelnummer, zodat we deze kwestie sneller kunnen onderzoeken.
Bij Arturelights streven we ernaar om producten van hoge kwaliteit en uitstekende service te leveren. Als er een misverstand of probleem is, streven we ernaar om het recht te zetten.
Met vriendelijke groet,
Het Arturelights-team
I wish I could give a negative rating
I wish I could give a negative rating, 1 star is almost too much for them!!! Misleading company with poor quality products
I placed a large order with this company, believing their claims of shipping from Europe. Instead, the items shipped from China, incurred unexpected customs fees, and the quality is far below what was advertised. Their return process is expensive and unclear, making it nearly impossible to get a proper refund.
I’m now disputing the transaction with my bank to recover my money. Avoid this company at all costs!
10 de janeiro de 2025
Avaliação não solicitada
Resposta da Arturelights
Dear Carina,
Thank you for taking the time to share your experience. We are sorry you are not satisfied. Unfortunately, we cannot find an order in our system based on the information provided.
We would be happy to help you resolve this issue. Could you please contact us at info@arturelights.com with your order number and further details? Alternatively, you can update your review with the order number so that we can investigate this matter more quickly.
At Arturelights, we are committed to delivering high-quality products and excellent service. If there has been a misunderstanding or issue, we are committed to making it right.
Kind regards,
The Arturelights Team
SCAM ALERT
AVOID ORDERING FROM THIS WEBSITE! It’s a total scam. We ordered a chandelier that took over a month to arrive, only to find it completely unusable and impossible to assemble. The product is incredibly cheap—probably worth no more than 10-20 euros on a Chinese market, where it was directly shipped from. When we contacted customer service, they admitted there were missing pieces but refused to send replacements or issue a refund. Instead, they demanded we return the product to a factory in China, knowing it would cost around 100 euros—far more than this deceptively low-quality item is worth. Save yourself the frustration and money!
6 de janeiro de 2025
Avaliação não solicitada
Resposta da Arturelights
Dear Nilgun,
Thank you for taking the time to share your experience. We are sorry you are not satisfied. Unfortunately, we cannot find an order in our system based on the information provided.
We would be happy to help you resolve this issue. Could you please contact us at info@arturelights.com with your order number and further details? Alternatively, you can update your review with the order number so that we can investigate this matter more quickly.
At Arturelights, we are committed to delivering high-quality products and excellent service. If there has been a misunderstanding or issue, we are committed to making it right.
Kind regards,
The Arturelights Team
Do not shop at Arthure Lights,it is a…
Do not shop at Arthure Lights,it is a scam
. Extremely long shipping period as the products are sent from china. The product I ordered doest look like the online picture (bauhaus style lamp, the pictures don't show that there is a very visible black metal ring with screws) if you want to send it back as it is your customer right, the shipping cost back to China costs more than the lamp itself.
It is a scam.
24 de janeiro de 2025
Avaliação não solicitada
Dreadful quality
Dreadful quality. I strongly recommend that you do not buy from this company.
Returns need to be sent to China - that's not stated on the website. I stupidly paid for the shoddy items to be sent to China only for them to get caught in Chinese customs. Therefore, I have lost the cost of the items plus the shipment price to China.
Please learn from my costly experience and do not purchase any items from either Arture or a subsidiary company.
21 de janeiro de 2025
Avaliação não solicitada
Resposta da Arturelights
Dear Princess,
Thank you for taking the time to share your experience. We are sorry you are not satisfied. Unfortunately, we cannot find an order in our system based on the information provided.
We would be happy to help you resolve this issue. Could you please contact us at info@arturelights.com with your order number and further details? Alternatively, you can update your review with the order number so that we can investigate this matter more quickly.
At Arturelights, we are committed to delivering high-quality products and excellent service. If there has been a misunderstanding or issue, we are committed to making it right.
Kind regards,
The Arturelights Team
Stay away from these dropshippers!
Top shelf dropshippers! In their website only address is UK. But, they are saying that their warehouse is in China and returns needs to be shipped there. Also you are expected to pay the return. Which in their site mentioned to cost 9.95! Which is a lie!
If you dont want your money to be stolen, NEVER ORDER FROM THEM!
21 de janeiro de 2025
Avaliação não solicitada
Resposta da Arturelights
Dear EB,
Thank you for taking the time to share your experience. We are sorry you are not satisfied. Unfortunately, we cannot find an order in our system based on the information provided.
We would be happy to help you resolve this issue. Could you please contact us at info@arturelights.com with your order number and further details? Alternatively, you can update your review with the order number so that we can investigate this matter more quickly.
At Arturelights, we are committed to delivering high-quality products and excellent service. If there has been a misunderstanding or issue, we are committed to making it right.
Kind regards,
The Arturelights Team
Bird Lamp is Completely Defective
I ordered a Bird Lamp that was advertised through Facebook, in my feed. I purchased it, and when it arrived it did not work in many ways:
1. One of the bird's joint that fit over the electrical peg did not fit on either of the two light pegs. So this bird, part of the two bird lamp, was never going to light.
2. The second bird fit on one of the electrical pegs. Good.
3. Pressing the ON/OFF switch does nothing. The lamp does not turn on. Since the lamp does not turn on, the one bird that does attach properly also does not turn on. The lamp doesn't provide any light.
I reported this these issues through the website customer service email and got a response. (oh, good) They asked for photos, which I sent.
Then, they asked for a video, which I sent showing the one bird will not perch - and lies crocked and almost falling off - and that the light switch doesn't work. So neither light works. The lamp is completely defective
Their answer? Send the product back to China.
Really? The photos and video demonstrate the lamp does not work, and I should spend more money to return it overseas? This does not add-up. The site is a scam. Don't buy anything from them.
Over the month of January
I have received numerous AI generated emails from MisterLamp. They are repeated messages from previous emails, they all say they aren't a scam. They said they will REPLACE the lamp. I'll believe THAT when I see it.
2 de janeiro de 2025
Avaliação não solicitada
Dropshippers
Let op: Betreft dropshipping! Lampen worden voor 5 keer zo veel doorverkocht dan via AliExpress.
16 de janeiro de 2025
Avaliação não solicitada
Resposta da Arturelights
Beste St,
Bedankt dat u de tijd heeft genomen om uw ervaring te delen. Het spijt ons dat u niet tevreden bent. Helaas kunnen we op basis van de verstrekte informatie geen bestelling in ons systeem vinden.
We helpen u graag om dit probleem op te lossen. Kunt u contact met ons opnemen via info@arturelights.com met uw bestelnummer en verdere details? U kunt ook uw beoordeling bijwerken met het bestelnummer, zodat we deze kwestie sneller kunnen onderzoeken.
Bij Arturelights streven we ernaar om producten van hoge kwaliteit en uitstekende service te leveren. Als er een misverstand of probleem is, streven we ernaar om het recht te zetten.
Met vriendelijke groet,
Het Arturelights-team
I had a very disappointing experience…
I had a very disappointing experience with this seller. They offer the option to place orders for a business, but when it comes to issuing a proper invoice, they are unable to deliver. This is highly misleading and unprofessional. As a business customer, proper invoicing is essential, and their inability to provide it reflects poorly on their services. I feel obligated to warn other customers about this issue. I will not be using their services again, as this experience has been completely unsatisfactory.
14 de janeiro de 2025
Avaliação não solicitada
Resposta da Arturelights
Dear Daniel Popielnicki,
We would like to clarify the situation regarding your order and invoice. On January 10, we shared the invoice with you, including all the necessary details available to us. We are surprised to receive a 1-star review, as we delivered the product as promised and provided the requested invoice.
Your feedback mentions misleading practices, which we firmly believe is not the case. Additionally, this concern does not pertain to the quality of our product, which we ensure meets high standards. If you were unsatisfied with your purchase for any reason, our return policy allows you to return the item for a full refund.
We strive to provide excellent service and would appreciate further clarification if there's anything specific missing from the invoice. Please let us know how we can assist you further.
Best regards,
The Arture Lighting Team
DO NOT BE FOOLED BY THIS WEBSITE ITS A SCAM
I ORDERED 3 LAMPS FROM THE SITE ON 18.11.2024 ORDER #5425 I RECEIVED EMAILS FOR DELIVERY ON 26.11.2024 AND THEN NOTHING.THERE ARE NO LAMPS.I WROTE AND CALLED THEM SEVERAL TIMES UNDER THE CONTACT INFO BUT THERE WAS NO RESPONSE.I DO NOT BELIEVE THEY WILL COME AT ALL.ITS BEEN TWO MONTHS SINCE I ORDERED.DO NOT BE FOOLED BY THIS WEBSITE, ITS A SCAM.
13 de janeiro de 2025
Avaliação não solicitada
Resposta da Arturelights
Dear Antoaneta,
Thank you for taking the time to share your experience.
We have reviewed your case and understand your concerns about the tracking and order status. We apologize for the delay; your order was returned to the sender due to an issue, but we have resolved this matter and arranged for the reshipment. You should have received an update regarding this.
If you have any further questions or need assistance, please don't hesitate to reach out at info@arturelights.com.
Best regards,
The Arturelights Team
I received a defective light fixture…
I received a defective light fixture from Arture Lights. it arrived in a beat up box, and the material was cheap, not high quality, as I had expected for an expensive light. The intensity of the defect wasn’t evident until installation. The company is refusing to give a discount on their defective light, but said a replacement was a possibility. That would entail an electrician to remove the defective unit and reinstall a new one, if that one even worked. They refused to help with financing it. My emails are coming from another company called Mister Light. Looks like a huge scam to me. I am VERY unhappy with this company. Go to a brick and mortar store and avoid this company, which tries to present itself as Dutch. Instead, they sell cheap crap from China — with no installation instructions. And the give a London address. Very sketchy. I am so disappointed. Hope you can avoid the grief I have endured.
27 de dezembro de 2024
Avaliação não solicitada
Resposta da Arturelights
Dear Deborah Bernstein,
Thank you for your feedback.
We have reviewed your case and understand that you are unhappy with the product quality and the inconvenience caused by the defective unit. To resolve this, we are offering you the following options:
Free Replacement: We will send you a replacement light fixture at no cost.
Partial Refund: We can offer you a partial refund on your original purchase price.
Please let us know which option you prefer, and we will proceed with the necessary arrangements.
We understand that the inconvenience of reinstallation is significant. While we cannot directly cover the electrician's costs, we can offer to expedite the replacement process to minimize the disruption.
We value your business and appreciate your patience as we work to resolve this issue.
Best regards,
The Arture Lights Team
I have ordered 2 ceiling lights in…
I have ordered 2 ceiling lights in November. I received one after a month and the second one still hasn’t arrived.
No one is answering me, very disappointing, I can’t put the first one without the other.
Evri said it was damaged and had to go back to the sender, they didn’t even offer to send a new one! I have been chasing with no answer (only answer I keep getting: we are checking with the relevant team!)
11 de janeiro de 2025
Avaliação não solicitada
Resposta da Arturelights
Dear Cima Helou,
Thank you for your feedback.
We have reviewed your case and you received one lamp, while the other was returned to us by the shipping carrier (Evri) due to damage. We apologize for the delay and the inconvenience caused.
We can confirm that the returned lamp has not yet arrived at our overseas warehouse. Once it arrives, we will immediately inspect it and send you a new replacement lamp at no cost.
We apologize for the delay in communication and assure you that we are actively working to resolve this issue. We will provide you with an update as soon as the returned lamp arrives at our warehouse and we have shipped the replacement.
Don't hesitate to reach out to us at info@arturelights.com if you have any questions or need anything further.
Sincerely,
The Arture Lighting Team
A fuir comme d'habitude une entreprise…
A fuir comme d'habitude une entreprise chinoise qui se cache derrière un nom Européen !! les lampes sont en plastiques et non en verre et vous n'avez pas la rosace pour les accrocher. Résultat ils affichent un prix réduit à 75€ au lieu de 160€ sauf qu'il faut acheter la rosace. A FUIR !!! en particulier sur leur publication INSTAGRAM
9 de janeiro de 2025
Avaliação não solicitada
Resposta da Arturelights
Dear Florence Pinsard-Huszar,
Thank you for taking the time to share your experience. We are truly sorry to hear that you are not satisfied. Unfortunately, we are unable to locate any order in our system based on the information provided.
We would like to assist you further and resolve this issue. Could you please contact us at info@arturelights.com with your order number and any additional details? Alternatively, you can update your review with the order number so we can look into this matter more quickly.
At Arture Lighting, we strive to deliver high-quality products and excellent service. If there has been a misunderstanding or issue, we are committed to making it right.
Kind regards,
The Arture Lighting Team
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