Arturelights Avaliações 

Resposta da Arturelights

11 de jan. de 2025

Dear Ana Bustamante,

Thank you for sharing your feedback.

We have reviewed your case and previously requested images of the item you received to assist in resolving the issue. However, we have not yet received the requested images from you.

To proceed with resolving your concern, we kindly ask that you provide the images of the item at your earliest convenience. Please contact us directly at info@arturelights.com with the necessary information, and we will be happy to assist you further.

We appreciate your cooperation and look forward to resolving this matter promptly.

Best regards,
The Arture Lighting Team

Resposta da Arturelights

11 de jan. de 2025

Dear Pascale Sommer,

Thank you for taking the time to share your experience. We are truly sorry to hear that you are not satisfied. Unfortunately, we are unable to locate any order in our system based on the information provided.

We would like to assist you further and resolve this issue. Could you please contact us at info@arturelights.com with your order number and any additional details? Alternatively, you can update your review with the order number so we can look into this matter more quickly.

At Arture Lighting, we strive to deliver high-quality products and excellent service. If there has been a misunderstanding or issue, we are committed to making it right.

Kind regards,
The Arture Lighting Team

Resposta da Arturelights

11 de jan. de 2025

Dear Gite Florence,

Thank you so much for your feedback!

We completely understand your concerns, and we're thrilled to hear that the pendant lights arrived and met your expectations. We always aim to deliver high-quality products, and we're happy that you're satisfied with your purchase.

If you have any further questions or need assistance, don't hesitate to contact us at info@arturelights.com. We're always here to help!

Best regards,
The Arture Lighting Team

Resposta da Arturelights

8 de jan. de 2025

Dear Michael,

Thank you for sharing your feedback. We’re sorry to hear about your dissatisfaction with your experience and would like to clarify a few points raised in your review.

At Arture Lighting, we are transparent about our shipping process, as stated in our shipping policy. To offer our products at competitive prices, we ship directly from our distribution center, which helps us save on storage, transport, and packaging costs. This is clearly mentioned on our website to set clear expectations with our customers.

Regarding the plug issue, we serve customers worldwide, and it’s possible that a mix-up occurred with the plug type. We sincerely apologize for this oversight and want to assure you that we can resolve this for you at no additional cost. Please reach out to us, and we’ll arrange the appropriate solution.

Additionally, for damaged items, we always strive to replace defective products at no additional cost to the customer, provided the issue is reported to us. Without additional details about your order, we are unable to locate your case to investigate further. We have requested more information through Trustpilot, and we kindly invite you to contact us directly at info@arturelights.com so we can address this matter promptly.

Lastly, we would like to assure you that our return process and associated costs are outlined in our policies. If there is any discrepancy, we are more than happy to review the situation and find a fair solution for you.

Thank you for bringing this to our attention. We hope to resolve this matter to your satisfaction and restore your confidence in our service.

Kind regards,
The Arture Lighting Team

Resposta da Arturelights

8 de jan. de 2025

Dear Vittoria,

Thank you for sharing your feedback. We are sorry to hear about your concerns and would like to provide some clarification regarding your order.

We understand that you initially requested to cancel your order, but as it was already being processed at the time, we were unable to fulfill your request. We informed you about this in our previous communication. Upon checking the tracking information, we can see that your package was successfully delivered on December 30th.

We strive to be transparent about our delivery timeframes, which are clearly stated in our shipping policy and on our website. During the holiday period, occasional delays can occur due to high shipping volumes, and we sincerely apologize if this caused any inconvenience.

Since we have not heard from you after the delivery, we hope you are satisfied with your purchase and that the issue has been resolved. If you have any further concerns or require assistance, please don’t hesitate to reach out to us directly at info@arturelights.com. We are always happy to help.

Thank you for your understanding, and we appreciate your feedback.

Kind regards,
The Arture Lighting Team

Resposta da Arturelights

8 de jan. de 2025

Dear Stan,

Thank you for taking the time to leave a review. We are sorry to hear about your experience and would like to assist you further. Unfortunately, as we are unable to locate your order based on the information provided, we cannot investigate this matter in detail at this moment.

We want to clarify that, as per our policy, any defective or damaged items are replaced at no additional cost to our customers. We also make every effort to ensure timely deliveries, but during holiday periods, delays may occasionally occur due to increased shipping volumes, which is beyond our control.

If you could provide more details about your order, such as your order number or the email address used for the purchase, we would be happy to look into this matter for you and find a solution. We have also requested more information through Trustpilot to assist you further.

Please feel free to reach out to us directly at info@arturelights.com, and we will do everything we can to resolve this to your satisfaction.

Thank you for your understanding, and we look forward to hearing from you soon.

Kind regards,
The Arture Lighting Team

Resposta da Arturelights

7 de jan. de 2025

Dear Michele,

Thank you for sharing your feedback. We are truly sorry to hear about the issues you experienced with your order.

As mentioned in our email on December 24th, we immediately responded to your concerns and requested additional information, such as photos clearly showing the problems. This would have allowed us to assist you further and find a solution to the issues you reported. Unfortunately, we have not received any response from you since then.

We are still more than happy to assist you in resolving this matter. If you would like to proceed, please reach out to us at info@arturelights.com, and we will do everything we can to help.

At Arture Lighting, we are committed to providing the best possible service, and we value the opportunity to make this right for you.

Kind regards,
The Arture Lighting Team

Resposta da Arturelights

7 de jan. de 2025

Dear James,

Thank you for your feedback, and we sincerely apologize for the inconvenience you experienced.

As we previously communicated, the delivery attempt for your order was unfortunately unsuccessful, and the package was returned to the sender. To resolve this matter, we initiated a refund for your order on December 31st, which should now have been received in your account.

If you have not yet received the refund or if there are any further issues, please do not hesitate to contact us directly at info@arturelights.com. We are here to assist and ensure your concerns are fully addressed.

We appreciate your patience and understanding.

Kind regards,
The Arture Lighting Team

Resposta da Arturelights

7 de jan. de 2025

Dear Julien,

Thank you for your feedback. We sincerely apologize for any inconvenience caused by the delay in receiving your second item.

We would like to clarify that one of the globes was successfully delivered on December 19th. Regarding the second globe, the delay occurred after a request was made to forward the package to a different address, as per your instructions. This change has caused delays with the courier, and we are actively working with them to ensure the package is delivered to you as soon as possible.

We are in daily contact with the courier to resolve this situation, and we greatly appreciate your patience while we work toward a solution. Rest assured, the second lamp will be delivered soon, and we will continue to keep you updated via email.

If you have any further concerns, please don’t hesitate to reach out to us directly at info@arturelights.com.

Kind regards,
The Arture Lighting Team

Resposta da Arturelights

8 de jan. de 2025

Dear Elin,

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations.

At Arture Lighting, we are committed to ensuring customer satisfaction and resolving any issues that may arise. If a product arrives damaged or incomplete, we always offer a cost-free replacement or other suitable solutions in line with our customer care policies.

We couldn’t locate your order based on the details provided, but we have requested more information through Trustpilot so we can better assist you. Alternatively, we kindly invite you to contact us directly at info@arturelights.com with your order number or more details so we can work together to resolve this issue to your satisfaction.

Thank you for bringing this to our attention. We hope to hear from you soon and find a solution that meets your needs.

Kind regards,
The Arture Lighting Team

Resposta da Arturelights

7 de jan. de 2025

Dear Andrea,

Thank you for taking the time to share your experience. We are truly sorry to hear that you are not satisfied. Unfortunately, we are unable to locate any order in our system based on the information provided.

We would like to assist you further and resolve this issue. Could you please contact us at info@arturelights.com with your order number and any additional details? Alternatively, you can update your review with the order number so we can look into this matter more quickly.

At Arture Lighting, we strive to deliver high-quality products and excellent service. If there has been a misunderstanding or issue, we are committed to making it right.

Kind regards,
The Arture Lighting Team

Resposta da Arturelights

8 de fev. de 2025

Dear Sinead,

Thank you for taking the time to share your experience.

We have reviewed your case and understand that you wish to return your order. We provided you with the return address and offered a 25% partial refund, which you accepted. We have processed this refund for you.

If you have any further questions or need assistance, please don't hesitate to reach out at info@arturelights.com.

Best regards,
The Arturelights Team

Resposta da Arturelights

8 de fev. de 2025

Dear D P,

Thank you for taking the time to share your experience. We are sorry you are not satisfied. Unfortunately, we cannot find an order in our system based on the information provided.

We would be happy to help you resolve this issue. Could you please contact us at info@arturelights.com with your order number and further details? Alternatively, you can update your review with the order number so that we can investigate this matter more quickly.

At Arturelights, we are committed to delivering high-quality products and excellent service. If there has been a misunderstanding or issue, we are committed to making it right.

Kind regards,
The Arturelights Team

Resposta da Arturelights

8 de fev. de 2025

Estimado Roberto,

Gracias por tomarte el tiempo de compartir tu experiencia. Lamentamos que no estés satisfecho. Lamentablemente, no podemos encontrar un pedido en nuestro sistema en función de la información proporcionada.

Estaremos encantados de ayudarte a resolver este problema. ¿Podrías contactarnos a info@arturelights.com con tu número de pedido y más detalles? Alternativamente, puedes actualizar tu reseña con el número de pedido para que podamos investigar este asunto más rápidamente.

En Arturelights, nos comprometemos a ofrecer productos de alta calidad y un servicio excelente. Si ha habido un malentendido o un problema, nos comprometemos a solucionarlo.

Atentamente,
El equipo de Arturelights