I just want to thank Mark Chinderby for his amazing customer service. Mark helped me review my policy and brought the price down even more, he made the review extremely effortless and also got me cove... Ver mais
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Veja o que dizem as avaliações
I’ve tried to get life insurance for years now but got refused due to my high risk occupation. After ending all calls immediately any other insurers called. I finally took my time to try again after a... Ver mais
A empresa respondeu
Katie was so helpful friendly polite explained everything very clearly so I understood Karie offered me a few options of policies so I could decide what was best for me I am happy with the policy... Ver mais
A empresa respondeu
I receieved a call to confirm that I was getting all the extra benifits and was handed over to Kevin. I now have more cover for less. The process was done as quick as possable considering all the info... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
ASSURA+PROTECT is a trading name of Assura Financial Limited. Assura Financial Limited is authorised and regulated by the financial conduct authority under FCA registration number 795982. Assura Financial Limited is registered in England and Wales (no: 10781585) Dividend Life-Term Life and Multi claim critical illness cover; a modern life insurance with: Up to 200% multi-claim critical illness cover 200% Dual Life Cover Doctor on Demand with 24/7 GP services Life empowered membership benefits Life Empowered is more than our motto – it is our commitment to our customers. Make up to 3 major critical claims for a combined maximum benefit of twice (2X) the policy sum insured. (Most U.K. Insurance providers only permit 1 major claim per policy.) Dual Life Cover Partner protection which covers both lives – not just the first life like traditional joint life insurance. Membership Benefits Through the Annabel App policyholders access benefits including; cashback and discount savings with over 300 retail rewards partners, global periodicals, Doctor-on-Demand with 24/7 GP and Prescription Services. Competitive & Fair Premiums. Annabel rewards are available on all policies at no extra costs and there are never any activity requirements to keep premiums low and fixed. Assura Dividend Term Life with Multi-Claim Critical Illness Cover insurance is underwritten and issued by Family Assurance Friendly Society Limited which is authorised by the Prudential Regulation Authority (PRA), regulated by the Financial Conduct Authority (FCA), (Financial Services Register reference number 110067) and Prudential Regulation Authority, and incorporated under the Friendly Societies Act 1992, registered number 939F. Terms and Conditions Apply
Informações de contato
1st Floor, 86 Gloucester Place, W1U 6HP, London, Estados Unidos
- 0330 010 0210
- info@assuraprotect.com
- assuraprotect.com
4,9
Excelente
520 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 30% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great service
Great service, very friendly and explained everything, thank you Mark ☺️
16 de setembro de 2026
Avaliação não solicitada
Resposta da Assura Financial Limited
Thank you for your kind review. We're delighted to hear that you received great service and that Mark took the time to explain everything clearly.
Providing friendly, straightforward support is something we pride ourselves on, so it's wonderful to know you had a positive experience. We'll be sure to pass your feedback on to Mark.
Excellect service and stacey was lovely…
Excellect service and stacey was lovely and helpful
15 de setembro de 2026
Avaliação não solicitada
Resposta da Assura Financial Limited
Thank you for your kind review. We're delighted to hear that you received excellent service and that Stacey was able to help make the process a positive experience for you.
Mark chinderby
I just want to thank Mark Chinderby for his amazing customer service. Mark helped me review my policy and brought the price down even more, he made the review extremely effortless and also got me cover for my daughter, fantastic service
15 de setembro de 2026
Avaliação não solicitada
Resposta da Assura Financial Limited
Thank you for taking the time to leave us a review. We're pleased to hear that Mark was able to help review your policy, reduce the cost of your cover and arrange protection for your daughter as well.
It's great to know the process was straightforward and that you were happy with the service you received. We'll be sure to pass your kind comments on to Mark.
Kevin was very helpful and supported me…
Kevin was very helpful and supported me in arranging the best and affordable cover Thank you
14 de setembro de 2026
Avaliação não solicitada
Resposta da Assura Financial Limited
Thank you for your kind feedback. We're pleased to hear that Kevin was able to support you in finding cover that met your needs and was affordable for you.
We'll be sure to pass your comments on to Kevin, who will be delighted to know he made a positive difference.
With my having a life insurance in the…
With my having a life insurance in the frist place and I was not getting much help from them at all and then I get a phone call from this life insurance company how were very helpful and the safe were so perlite and as for Stacey she was very helpful and very understanding with what I went though with my last life insurance company.
9 de setembro de 2026
Avaliação não solicitada
Resposta da Assura Financial Limited
Thank you for taking the time to leave us a review. We're pleased to hear that Stacey was able to provide the support and understanding you needed, particularly following your previous experience with another provider.
It's great to know that you found our team helpful, polite and easy to deal with. We'll be sure to pass your kind comments on to Stacey.
Today Katie reviewed my life insurance…
Today Katie reviewed my life insurance policy with me and other add on, did a great job in helping me get a great deal for my money, she was very friendly and kind explained everything in detail and was able to understand and follow what she was saying to me
10 de setembro de 2026
Avaliação não solicitada
Resposta da Assura Financial Limited
Thank you for taking the time to leave us a review. We're delighted to hear that Katie was able to help you review your cover and find a great solution that offered good value for money.
It's great to know that her friendly approach and clear explanations helped you feel comfortable and informed throughout the process. We'll be sure to pass your kind feedback on to Katie.
Really happy with the service I…
Really happy with the service I received. Everything was explained clearly, Mark Cinderby was friendly and very helpful, and the process was straightforward. Highly recommended!
10 de setembro de 2026
Avaliação não solicitada
Resposta da Assura Financial Limited
Thank you for taking the time to leave us a review. We're delighted to hear that you found the process straightforward and that everything was explained clearly. We'll be sure to pass your kind comments on to Mark, who will be pleased to know he made such a positive impression.
Katie was very helpful and informative…
Katie was very helpful and informative and was able to help be with better cover for a better price!
10 de setembro de 2026
Avaliação não solicitada
Resposta da Assura Financial Limited
Thank you for your review. We're pleased to hear that Katie was able to help you find better cover at a better price and that you found her helpful and informative throughout the process.
We appreciate your feedback and thank you for choosing Assura Protect.
He was very helpful and good
I spoke to a gentleman called aqran he was very nice polite and most very helpful and he explained everything to me
10 de setembro de 2026
Avaliação não solicitada
Resposta da Assura Financial Limited
Thank you for your kind review. We're pleased to hear that Aqran was polite, helpful and took the time to explain everything clearly. Providing excellent customer service is very important to us, so it's great to know you had a positive experience.
I spoke to a George Christofides he was…
I spoke to a George Christofides he was very polite and friendly explained the policy thoroughly that I understood and got me an affordable insurance that suited me and my family. Thank you
7 de setembro de 2026
Avaliação não solicitada
Resposta da Assura Financial Limited
Thank you for your kind review. We're pleased to hear that George took the time to explain everything clearly and helped you find cover that suited both your needs and your budget.
It's great to know you found the experience friendly and informative. I'll be sure to pass your feedback on to George.
Holly Madden @Assura protect
Holly Madden @ Assura protect was very lovely on the phone and detailed everything to me via the phone :) she was very helpful and polite and lastly very professional :( thanks Holly
7 de setembro de 2026
Avaliação não solicitada
Resposta da Assura Financial Limited
Thank you for taking the time to leave us a review. We're delighted to hear that Holly was helpful, professional and took the time to explain everything clearly during your call.
We'll make sure your kind comments are shared with Holly. Thank you for choosing Assura Protect.
Disappointing experience with a telephone adviser.
I was contacted regarding life insurance and explained that I was very cautious about calls like this and did not want to continue. I asked for the call to end and for my details to be deleted, but felt that my concerns were dismissed and the adviser continued to challenge me rather than simply respecting my request.
I subsequently spoke to a manager, who confirmed my details would be deleted and said the adviser would be spoken to. I’ve also submitted a formal complaint and asked for the call to be investigated.
I’m not suggesting the company is illegitimate — it is FCA regulated — but based on my experience, the way this particular call was handled left me feeling very uncomfortable and uneasy.
7 de setembro de 2026
Avaliação não solicitada
Resposta da Assura Financial Limited
Thank you for bringing this to our attention. We are very sorry to hear that you were disappointed with your experience and that the call left you feeling uncomfortable.
We can confirm that we have received your complaint. We take concerns of this nature very seriously and want to assure you that a full review of the interaction will be carried out. We will be in contact with you directly regarding the outcome of our investigation.
Thank you for taking the time to share your feedback. We appreciate the opportunity to look into this matter and address your concerns.
Great customer service
Great customer service from Andrew , would highly recommend - very smooth process
3 de setembro de 2026
Avaliação não solicitada
Resposta da Assura Financial Limited
Thank you for your review. We're delighted to hear that Andrew provided great customer service and made the process smooth and straightforward for you.
We really appreciate your recommendation and will be sure to pass your feedback on to Andrew.
Holly helped me find the right cover…
Holly helped me find the right cover through my annual renewal. The process was straightforward and Holly had the patience of a saint as my toddler was shouting and playing in the background. Would definitely recommend to friends and family.
3 de setembro de 2026
Avaliação não solicitada
Resposta da Assura Financial Limited
Thank you for your lovely review. We're pleased to hear that Holly helped make the process straightforward and took the time to support you throughout, even with a busy toddler in the background!
We appreciate your recommendation and will make sure your feedback is passed on to Holly.
Fantastic service and very clear with their details that are given
Very clear and patient with their customers and very helpful with their advice
2 de setembro de 2026
Avaliação não solicitada
Resposta da Assura Financial Limited
Thank you for taking the time to leave us a review. We're pleased to hear that you found our team clear, patient and helpful throughout the process.
We believe it's important that customers fully understand their options, so it's great to know you felt supported and well informed.
Left with a better product
I receieved a call to confirm that I was getting all the extra benifits and was handed over to Kevin. I now have more cover for less. The process was done as quick as possable considering all the information that was needed. Great servies and now a better product.
1 de setembro de 2026
Avaliação não solicitada
Resposta da Assura Financial Limited
Thank you for taking the time to leave us a review. We're pleased to hear that Kevin was able to help you find a policy with more cover at a lower cost and that the process was as smooth as possible for you.
We appreciate your feedback and are delighted that you're happy with your new policy.
Thank you Holly Madden very polite and…
Thank you Holly Madden very polite and friendly plus made sure I understood everything she said
1 de setembro de 2026
Avaliação não solicitada
Resposta da Assura Financial Limited
Thank you for your kind review. We're delighted to hear that Holly provided a friendly experience and took the time to ensure everything was explained clearly and understood.
I'll be sure to pass your comments on to Holly.
Spoke with Toni Williams she explained…
Spoke with Toni Williams she explained very well and listened to my concerns and went an extra mile for me. Would recommend 100%
1 de setembro de 2026
Avaliação não solicitada
Resposta da Assura Financial Limited
Thank you for your fantastic feedback. We're pleased to hear that Toni took the time to listen to your concerns and provide the support you needed throughout the process.
Your recommendation means a lot to us, and we'll make sure Toni receives your kind comments.
Outstanding service Daniel Hudson made…
Outstanding service Daniel Hudson made everything so easy!.
I want to say a huge thank you to Daniel Hudson for the amazing service he gave me. From the very first call, Daniel was so kind, patient and clear he took the time to explain everything properly, in plain language so I could understand exactly what I was getting. No rushing, no confusing words just honest, helpful advice.
Daniel answered every single question I had, kept me updated all the way through, and made the whole process feel calm and straightforward. I never felt pressured at any point he listened to what I needed and found the right thing for me. It was such a relief to deal with someone so professional and genuine.
I would absolutely recommend Daniel and Assura Financial Limited to anyone. If you want someone you can trust, who treats you with respect and goes the extra mile speak to Daniel. Thank you so much, Daniel you made everything so much easier!
1 de setembro de 2026
Avaliação não solicitada
Resposta da Assura Financial Limited
Thank you for such a detailed and thoughtful review. We're delighted to hear that Daniel made the process clear, straightforward and stress-free for you.
Providing honest advice, taking the time to answer questions, and ensuring our customers feel informed and supported are all things we strive for, so it's wonderful to know Daniel delivered exactly that experience.
We really appreciate your recommendation and will be sure to share your feedback with Daniel.
I’ve tried to get life insurance for…
I’ve tried to get life insurance for years now but got refused due to my high risk occupation. After ending all calls immediately any other insurers called. I finally took my time to try again after a life insurance company called and Stacey Charlton talk me into trying again which I did and ended up getting insured finally. So thank you so much Stacey x
25 de agosto de 2026
Avaliação não solicitada
Resposta da Assura Financial Limited
Thank you for taking the time to leave us a review. We're delighted to hear that you had a positive experience with Stacey. We will be sure to pass on your comments to them.
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