I had an issue with a ring I purchased, as one of the stones fell out shortly after receiving it. I contacted their support team and was amazed by how quickly and efficiently they handled the situati... Ver mais
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Veja o que dizem as avaliações
Can not praise this company enough, so refreshing to be listened to answered immediately. Fabulous jewellery at fabulous prices always happy and buy regularly, but if something happens or a stone fall... Ver mais
Very disappointing experience. The jewellery sold by Bailey Amsterdam appears to be the same mass-produced jewellery available on Chinese marketplaces for just a few euros but sold here at a signif... Ver mais
BAILY AMSTERDAM Really nice, helpful, loving, and patient in caring for their customers. Each piece of jewelry is more beautiful than the next, it's hard to choose, you'll want them all! Beautiful, e... Ver mais
Detalhes da empresa
Escrito pela empresa
Premium 18K Jewellery
Informações de contato
Holanda
- bailey-amsterdam.com
3,8
Muito Bom
310 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 80% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Lovely jewellery
Lovely jewellery, amazing prices. The fact that I can take a shower and not have to remove them is a huge plus!
1 de março de 2026
Avaliação não solicitada
Rings are really cute
Rings are really cute, though I got the wrong size and got a very quick answer as to how to manage the issue.
9 de fevereiro de 2026
Avaliação não solicitada
I loved everything!
I loved everything!
The shop Looks adorable and it‘s hard to resist not to buy to much!
I live in Switzerland but the delivery was quiet fast :)
Can‘t recommend it enough to support their business <3
17 de fevereiro de 2026
Avaliação não solicitada
I have received 2 pieces as gifts for…
I have received 2 pieces as gifts for my birthday.
All the pieces are of very bad quality, despite the design is really nice. The pendant arrived even dirty, the “gold” is of very poor quality and the stones are attached not evenly. You can easily see the glue.
The delivery is 2+ weeks and it also passed customer clearance, which is an obvious indication of Chinese jewelry, despite the description that they are based in the NL
Don’t waste your money and time. It’s not worth it.
11 de fevereiro de 2026
Avaliação não solicitada
Resposta da Bailey Amsterdam
Hi Vera,
Thank you for sharing your experience — we’re very sorry to hear that the items did not meet your expectations.
We take product quality seriously, so it’s disappointing to hear that there were issues with the finish and condition of your pieces. This is not the experience we aim to provide.
Regarding delivery, we are a Netherlands-based brand, but we work with international logistics partners to ship worldwide. In some cases, this can result in longer delivery times or customs processing depending on the destination.
We would really like to look into this further and make things right for you. It's also possible to return your items and receive a refund. Please feel free to contact our support team with your order details so we can assist you directly.
– Bailey Amsterdam
Cheap tat
Cheap tat, don't be fooled like I was.
Straight from Temu!
4 de fevereiro de 2026
Avaliação não solicitada
Love them
Love them! Yet to see if they are actual waterproof, but so far so good!
22 de janeiro de 2026
Avaliação não solicitada
Avoid at all costs - Bad customer services and not following UK Law
Do not purchase any jewellery from this company. It is all faulty, the will forget to package items and when you request a refund they will refuse despite being reminded of the consumer rights laws in the UK.
I am over £100 with no wearable jewellery as all the stones have fallen out and their customer service team have just stopped responding.
1 de dezembro de 2025
Avaliação não solicitada
Resposta da Bailey Amsterdam
Hi Stevie,
We’re very sorry to hear about your experience — this is certainly not the level of service we aim to provide. We did react to your emails, which may have ended in your spam folder.
We take both product quality and customer support seriously, so it’s concerning to hear that items arrived with issues and that you feel your case has not been resolved. This is not in line with how we handle customer requests.
Regarding refunds and consumer rights, we always aim to operate in accordance with applicable regulations and to resolve situations fairly for our customers.
As we’re unable to locate your case based on this review alone, we kindly ask you to contact us again with your order details so we can properly investigate this and work toward a suitable solution.
We’d really appreciate the opportunity to resolve this for you.
– Bailey Amsterdam
Je n’ai jamais reçu ma commande et je…
Je n’ai jamais reçu ma commande et je n’ai jamais eu de remboursement
11 de janeiro de 2026
Avaliação não solicitada
Resposta da Bailey Amsterdam
Dear Olivier,
We’re sorry to hear that you’ve had a frustrating experience. This is not what we want for our customers.
We rely on external courier partners for delivery. While delays can occur in rare cases, we actively follow up on shipping issues and support customers when a parcel is delayed or missing.
We do not recognize that your messages were ignored. If your order is still unresolved, please contact us directly at support@baileyamsterdam.nl with your order number so we can review this and work toward a solution.
We regret that this situation has led to dissatisfaction and are open to resolving this properly.
Kind regards,
Bailey Amsterdam – Customer Care
Paquete perdido y atención al cliente…
Paquete perdido y atención al cliente nula. Son productos de Ali Express vendidos al precio x10. Corroborado por Eco Scooting transportistas.
Llevo más de 1 mes esperando un paquete e intentando contactar con la marca, nadie hace ni caso. He solicitado en muchas ocasiones la devolución del dinero y no hacen ni caso. Es una estafa.
9 de janeiro de 2026
Avaliação não solicitada
Resposta da Bailey Amsterdam
Hi Valeria,
We’re sorry to hear that you’ve had a frustrating experience. This is not what we want for our customers.
Bailey Amsterdam works with selected manufacturing and fulfillment partners and sells products under its own brand, including branded packaging and quality checks. Claims that our products are sold via AliExpress or that we operate as a scam are incorrect.
We rely on external courier partners for delivery. While delays can occur in rare cases, we actively follow up on shipping issues and support customers when a parcel is delayed or missing.
We do not recognize that your messages were ignored. If your order is still unresolved, please contact us directly at contact@bailey-amsterdam.com with your order number so we can review this and work toward a solution.
We regret that this situation has led to dissatisfaction and are open to resolving this properly.
Kind regards,
Bailey Amsterdam – Customer Care
Sieraden verkleuren
Verkleurd
Staat op de website dat de ringen niet verkleuren, daarom had ik juist van deze site besteld. Ik heb deze ringen inmiddels minder dan een maand en zie nu al dat er verkleuring is. Ik heb gouden ringen gekozen en zie stukken zilver al. Ook had ik meerdere armbanden besteld, maar ondertussen is binnen een week een armband kapot geknapt. Zonde voor die prijs. Dit vind ik erg slecht, omdat overal word aangegeven dat de sieraden niet verkleuren en tegen water kunnen. Erg jammer, geen aanrader.
5 de janeiro de 2026
Avaliação não solicitada
Resposta da Bailey Amsterdam
Hi Fleur,
We’re very sorry to hear about your experience — this is not what you should expect from our jewellery. We do offer a lifetime warranty on our products, so no worries, you're eligble to receive new products.
We completely understand that this is especially disappointing when you chose to order based on our product information regarding durability and resistance to discoloration.
While wear can vary depending on usage and individual factors, this is certainly not something that should happen so quickly. We’re also sorry to hear that one of the bracelets broke within such a short time.
We take feedback like this seriously and would really like to look into this further for you. Please feel free to contact us with your order details and, if possible, photos, so we can work toward a suitable solution.
– Bailey Amsterdam
Colis non reçu …
J ai commandé et payé un collier plus 5€ d assurance soit un total de 50€.Malgré un mail m indiquant que mon collier était livré j ai trouvé ma boîte à lettres vide. J ai envoyé un mail de réclamation auquel on ma répondu de contacter le transporteur. J ai contacté le transporteur qui m’a dit que le colis avait finalement été livré en point relais et q il en avait avisé l expéditeur qui n est pas Bailey Amsterdam mais AliExpress !!!! Qui n a pas jugé utile de me donner l information!!!
17 de dezembro de 2025
Avaliação não solicitada
Be patient it’s coming
There is no following of the order, so the first week of waiting i thought maybe it was a scam. But another week later, i receive an email that my order has been délivered. So be patient because the product are really good !
16 de dezembro de 2025
Avaliação não solicitada
Do not buy!!
Do not buy!!! Is a scam! The quality is soo poor that is not even describable! I paid 84 euro for something that I could easily find on AliExpress for 10 euros!!! AVOID
29 de dezembro de 2025
Avaliação não solicitada
Resposta da Bailey Amsterdam
Hi Sara,
We’re sorry to hear that you were disappointed with your order.
We always aim to offer products that reflect the quality, design, and experience our customers expect from our brand, so it’s disappointing to hear that this was not your impression.
We also want to clarify that we take terms such as “scam” very seriously, as this does not reflect how we operate as a business or how we aim to treat our customers.
If there was an issue with the quality of your order, we would genuinely like the opportunity to look into this further and assist you properly. Please feel free to contact us directly with your order details so we can review your case and work toward a suitable resolution.
– Bailey Amsterdam
Rings were beautiful and delivery was…
Rings were beautiful and delivery was fairly quick! Quality of rings were exceptional!
22 de dezembro de 2025
Avaliação não solicitada
Sono soddisfatta dei prodotti ricevuti…
Sono soddisfatta dei prodotti ricevuti sono proprio come me li aspettavo!!
15 de dezembro de 2025
Avaliação não solicitada
Pretty but from China
I had a problem with my package (not the company’s fault) and they were very helpful and I got my order in time. I give only 3 stars because the jewellery, although beautiful, came straight from China and are delivered by the same carrier that carries deliveries eg. from AliExpress. So I don’t know if the jewellery is actually same as the ones in AliExpress. I’m sure the color stays well, and the pieces I got seems to be well made, all I’m worried about is the safety of the materials that are used and wether the company is actually able to audit the production sufficiently.
12 de dezembro de 2025
Avaliação não solicitada
Resposta da Bailey Amsterdam
Hi Reetta,
Thank you for sharing your honest feedback — and also for recognising the support you received from our customer service team.
We’re glad to hear that your order arrived in time and that you were happy with the design and appearance of the pieces.
We understand your concerns regarding logistics and product sourcing. While we are a Netherlands-based brand, we do work with international logistics and fulfillment partners, which can sometimes affect the delivery route or carrier used.
That said, we take product quality and customer safety seriously, and we always aim to offer jewellery that meets the standards our customers expect from us.
We truly appreciate your feedback and understand your concerns.
– Bailey Amsterdam
Drop shipping
Drop shipping. They didnt even change the sender address or anything, it was straight from china
9 de dezembro de 2025
Avaliação não solicitada
parcel arrived from China
I ordered what I believed to be high-quality fashion jewelry from Amsterdam, as advertised on the website. The brand presented itself as European, with a Dutch address and elegant product photos, so I expected well-made and stylish pieces.
However, two weeks later the parcel arrived from China, not from Amsterdam. All items were packed in cheap plastic bags and looked low-quality. The pieces feel very light and look nothing like the images on the website. This is clearly very cheap China-made jewelry, being resold under a European brand name.
9 de dezembro de 2025
Avaliação não solicitada
Literally stole my money.
Literally stole my money.
I ordered from the website on the 10th of November and I still do not have my order (8th December). I contacted them multiple times to cancel the order and they only said they'd replace it. When asked to confirm the address, they gave me a random person's name and address instead and asked me to correct it. Honestly the quality of customer service is so bad, one of the worst I've ever encountered. Avoid avoid avoid.
7 de dezembro de 2025
Avaliação não solicitada
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