Ein tolles Team das bei allen Fragen kompetent und sofort geantwortet hat. Unsere Lieferung kam pünktlich an. Obwohl die Straßenverhältnisse mit Eisregen und Schnee nicht die besten waren. Der Fahrer der Spedition sehr freundlich und zuvorkommen.

To summarize the situation for anyone reading this review : we purchased a sauna from Baltresto, installed it before a Breton coastal winter. Within a few months, we experienced water infiltration, white mold growing inside, and a door that no longer opens or closes properly.

In response, Baltresto is now attributing everything to "incorrect assembly" — a convenient way to avoid all responsibility.

Let's be clear :
1. Our assembly team included professionals experienced in wooden structure construction. We were 4 people over 4 days, far beyond the single-person job your own documentation describes. If professionals working in a team couldn't follow your instructions correctly, the instructions are the problem.

2. At no point — not in the documentation, not during the sales process, not after delivery — were we informed that any specific treatment or product needed to be applied after assembly, especially before winter in a humid climate. You cannot blame a customer for not following guidance that was never given.

Baltresto's response deflects every issue onto the buyer : the delivery conditions are the carrier's fault, the damage is the customer's fault. No accountability is taken for the lack of climate-specific guidance, the misleading assembly instructions, or the poor after-sales support.

I remain open to a genuine resolution and will update this review accordingly. But as it stands, I cannot recommend this company to anyone, particularly in humid regions.

Anschlüsse falsch und Kundenservice redet sich raus

Mon expérience avec BaltResto a été excellente du début à la fin. Dès les premiers échanges avec l’équipe commerciale, j’ai senti un vrai professionnalisme et une grande disponibilité. La communication a toujours été claire, rapide et agréable — ils sont très réactifs dès qu’on a besoin d’informations, et j’ai même bénéficié d’un geste commercial très apprécié.

Les délais annoncés, que ce soit pour la fabrication ou la livraison, ont été parfaitement respectés. Le spa est arrivé soigneusement emballé, en parfait état. L’installation s’est déroulée sans aucun souci : tout était clair, précis, et aucun élément ne manquait.

On sent une vraie coordination entre les équipes commerciales et logistiques, ce qui rend l’expérience particulièrement rassurante. Je suis vraiment très satisfait de mon achat, de la qualité du service ainsi que du matériel.
Je recommande BaltResto sans hésitation !

Köpte bastu från de för utomhus. Bra anvisningar för att montera ihop den/leverans. När jag fick problem med aggregatet så var de snabba med att svara och försöka lösa ärendet fort.

Our experience with this sauna and the manufacturer was extremely disappointing.

The product was delivered non-conforming to what was ordered and paid for. We ordered a mirrored glass front wall with a mirrored door, but received a clear glass wall combined with a mirrored door, creating an odd hybrid appearance that we would never have selected. This indicates a serious lack of final inspection and quality control.

Several wooden panels were warped along their length, making correct assembly according to the manufacturer’s own instructions technically impossible. We were forced to improvise and seal gaps with professional adhesive just to make the sauna usable. For a premium product, this is unacceptable.

Heating performance also does not match the stated specifications. Reaching 80 °C takes nearly two hours, although the heater is advertised to reach this temperature in 45–60 minutes.

Delivery was another serious problem. Despite paying for delivery to our home address, the sauna was left approximately 4 km away, and we had to arrange and pay for additional transport ourselves.

Customer service made the situation worse. Communication was unprofessional and dismissive, addressing only minor points while ignoring the most important issues and shifting responsibility to the customer. Clear guarantees or accountability were missing.

To be fair, after prolonged correspondence the company refunded €1,100 for the incorrect front wall. However, this does not resolve the broader quality, delivery, and service problems.

Summary of issues:
• Incorrect components delivered
• Warped materials affecting assembly and performance
• Delivery not completed to the agreed address
• Poor and unprofessional customer handling

Overall, this experience falls far below what we expect from a company presenting itself as a serious sauna manufacturer. Based on both product quality and customer support, we cannot recommend this company.

Our reply to your reply:

As soon as we noticed that the delivered components did not match the order, we informed you immediately. We then waited three weeks for your response — regardless of the Christmas holidays.

We also reported the defective elements right away — the warped wooden panels forming the sauna shell.
The panels were bent. Properly dried wood does not warp in this way; such deformation usually occurs only when wood has been stored incorrectly for a long period. You never explained why the panels were warped, which ultimately resulted in a very poor roof finish that we had to repair ourselves using professional marine-grade adhesive.

You claim that an inspection was carried out before shipping our sauna, but we do not believe this to be true, because these issues would not have occurred if the inspection had actually been performed properly.

In your response, you mentioned the heater as the cause of the slow heating. However, we already explained that the warped panels caused poor sealing of the sauna structure. There is nothing wrong with the heater — it works perfectly, and it is obvious that you did not manufacture it yourselves, as it functions flawlessly.

Furthermore, your response to all the problems you caused was simply:
“Disassemble the sauna and send it back to us so we can assess whether the issues are really as serious as you claim.”
This is completely unacceptable.

To anyone reading this: we do not recommend purchasing a sauna from Balresto. Based on other reviews as well, it appears to be a real lottery — sometimes everything is fine, other times many things are seriously wrong. And when things do go wrong, you can expect significant trouble, a great deal of frustration, a poorly manufactured sauna, and very weak customer support from their side.

We went down the rabbit hole of 'research' (ie google) and finally took a deep breath and went with Baltresto. And they did everything and more that they promised! Only thing is, they sent too many staves for the wooden hot tub and we wondered if we were putting it together properly. In the end we used the extras to make some steps. We are in Portugal and followed the delivery all the way to our bit of land. What a grand team!

Schnelle Lieferung und top Service und Qualität.
Gern wieder.

High quality woodwork and high quality sauna heater. Fast heating and cozy space.

Very fast delivered, smooth communication

Hervorragender Händler. Sehr schnelle und zuverlässige Kommunikation – auf Fragen wurde umgehend und kompetent geantwortet. Die Ware ist qualitativ erstklassig, und auch die Lieferung verlief reibungslos. Ich bin rundum zufrieden. Herzlichen Dank – klare Empfehlung!

We bought a Nordic tub at Baltresto, it took about a month to get to us in France (went faster than the advertised delivery time).
The support was very helpful with my questions and accommodating. We've been enjoying it for 2 months now in the winter and it's great! Great value for this price point. Would recommend 100%

Bought an outdoor electric sauna for 4 people and a cold plunge pool. We dealt with Oksana who was excellent and helped us throughout the order process. We’re based in Ireland so it was great to deal with Oksana who helped us with all of the arrangements and logistics.

The sauna arrived on two pallets and the plunge pool on another pallet. Everything was perfect with zero damage. The product itself is superb quality and really well made. Assembly took a day for two people and it’s really a game changer.

Highly recommend Baltresto. Thanks Oksana

Wir haben den Kauf der Sauna überhaupt nicht bereut. Es ist eine sehr gute Verarbeitung. Nach dem saunieren können wir gemütlich im Vorraum sitzen.
Eine Frage hätten wir noch? Im Vorraum die Panoramascheibe beschlägt sehr stark. Wir lüften eigentlich täglich. Oder hat es mit den hohen Temperaturen etwas zu tun?
Liebe Grüße Familie Ludewig

All happy, recieved barrel sauna in uk and assembled well

The Icon 125 (thermowood) sauna is beautiful, heats up quickly and with a few pair of hands ,is quickly assembled. It fits the family (4pc) and with the panoramic front has a beautiful relaxing view of the garden. If the wood surround for the panoramic front matched the thermo wood ,it would be amazing. We have treated benches with Supi Lattiaoljy oil (parafin oil) and the outside with Osmo oil (natural oils) which gives the thermowood a beautiful rich Pitch pine finish. We have stained the outside surround to match. I initially thought of building an indoor sauna in our garage , but after pricing kiln dried wood ,benches & door I could not build it cheaper (and would have involved lots of labour & time) This sauna is a feature in our garden tucked under the branches of an old baytree. Thanks for everything.

Ordered from Estonia to Spain
Reasonable price and trustful delivery and payment
Everything was very professional

Très bonne communication durant la phase de fabrication les délais annoncés ont été tenus
Mon sauna tonneau a nécessité 3 jours de construction à 2 personnes sans l'aide de professionnels. Attention la phase de découpe du dernier tasseau est un peu techniques il faut quand même être bien équipé en outil sinon tout est absolument parfait