Breville Avaliações 11.073

Customer service was stellar. Very kind and patient agent. Pleasant experience overall.

Wonderful support. Playful and extremely patient while we troubleshoot the issue. And most importantly. Got the machine working again. Appreciate her time.

Understood what I was telling him and I think or believe he went above and beyond. Thank him so much for me.

I had a genuinely great experience with Breville’s customer service team. From the moment I reached out, they were responsive,professional and clearly committed to helping me resolve my issue, and made sure I felt supported throughout the process.
*Thank you all !

Item couldn’t be repaired so a nice discount was applied to replacement.

I really appreciated that I could clearly understand the support service person on the phone. She walked me through the troubleshooting and process. She stayed on the phone the entire time, and was very helpful.

Clear troubleshooting and helpful to order parts

I’m battling Cancer and recently had surgery. The Customer support specialist was empathetic to this and sent the replacement part, without asking me to answer more questions or check the old part as I have as in the hospital after surgery when I received the response.

Their customer service was great! My machine just stopped working shortly after I had sent it in to be serviced, and they helped me set up to send my machine in for an exchange.

They replaced my older damaged unit free of charge with a new one

Very helpful & efficient.

I have a Breville (Smart Oven Air Fryer) that is a great appliance.
It bothered me that I couldn't keep the crumb tray clean and called to order another one. Your representative was terrific and despite my willingness to pay for a new one, I was sent one at no charge. I rate that an excellent experience.
I would appreciate if someone would get back to me to let me know if I can cover the tray, when cooking, to catch drips and crumbs. Thanks very much.

I requested a refund for a lift and look toaster. This is the second lift and look toaster that melted plastic on the outside (once in use on level 3 and once NOT in use with proper ventilation). This product is defected and dangerous posing fire hazard. Breville offered me a store credit and NO shipping label. The shipping cost should be paid for by Breville whose product could have burned my home down while I was working. I will not be repurchasing this product and definitely would not recommend it to others.

Fantastic experience and followed up to make sure I was satisfied that was the best

Quick response, although just partially ship what I was looking for.

First, the machine I purchased from Brst Buy had a critical error. I followed instructions and called Breville support. They sent me a new machine. It was not only not the same as what I’d purchase but a refurbished machine. I called again. Made it clear that I did. It want a refurbished machine and that I’d appreciate a rush on it since I was sent the wrong replacement. I did receive the second replacement much quicker let than the first and by all appearances, it is a new machine. It also works. Overall, I like the oven. We’ve used it for cooking a few things, and warming up leftovers. It works really well.