Breville Avaliações 11.073

A decent company that really cares about the customers .
Im very happy with the service.
Treating us like worthy customers. My problem was resolved immediately. Cannot recommend them more highly. Thank you so much Jennie H

I spoke to lovely Helen, she was very friendly and efficient, with sending to my email what I was asking for straight away, and yes I got it. So very much appreciated, thank you.

Customer service was very understanding about my Breville toaster not working. He made it easy for me to return it and made arrangements to have a new one sent to replace it.

Lucky did an amazing job at not only explaining the warranty but the different options available.
He was very friendly and patient while answering all my questions.
Great experience!

Not sure. 5 stars anyway, only on the condition that you don’t ask again.

The rep was patient, knowledgeable and assisted in troubleshooting

Great service!!!

my concern was addressed! The customer support goes extra mile of sending me the descaler to complete the descaling process.

I spoke to let you know that the milk squeer and the coffee size had broken down and they had me an hour on the phone making coffee after I verified that it didn't serve, he asked me for my purchase receipt. The machine was a Christmas gift. I got everything. They make me a case. They authorize the change but they don't send me the QR. I'm already for 27 minutes and they tell me that I'm waiting 39. The live chat doesn't work and I'm in UPS. The service is horrible. They spend our valuable time

Great customer service, none of that “blame the customer” gaslighting that many companies engage in. Breville has joined the ranks of Leki poles and Arundel Cycling for some of the best customer service I’ve experienced.

From my first call I was told a person would call they continued to send emails no help no service at all. Terrible service.

Ordered a machine from Amazon, and came in with the grinder locks broken.

They were kind to me and super helpful…we even FaceTimed so they can see what I was talking about. The part came in a matter of days and it looks great. Amazing customer service from an actual person!! Not a machine

Very nice and helpful

The approach used by your customer service staff is adversarial and exhausting. Having the customer service staff require that the customer drop everything to conduct a video call and demonstrate an issue at strange times is not realistic. Even after I had sent multiple videos of an intermittent issue occurring, the staff would say the issue was "resolved" if wasn't immediately reproduced on a video call.

It is very clear your approach to customer service is to waste time and exhaust the customer with an issue so that you are not obligated to address it.

Your adversarial approach which does permanent harm to your brand image if a customer has to work with your customer service team.

I would never buy another Breville product, not only because the product I purchased is defective, but more so because I know what a massive investment of time it is trying to deal with your customer service staff.

Service & responsiveness

Jean was friendly, helpful and made it quick and easy to resolve the issue. Thank you !

Give me my money back for faulty products or replace I've been waiting for ever ..not good enough

I appreciated the effort given by the breville support team. The replacement piece did not fit my first gen barista express, but I was able to modify the machine to make it fit the new grinder assembly. It was nice to have the option for 20%off a new machine if it did not work. Company integrity is super rare nowadays and it is good to see breville still has it! I will be a lifetime customer as long as they keep it up