Breville Avaliações 11.073

The representative I spoke with was very polite to my concerns.

Junior, the agent, listened to my issue and resolved my problem without delay.

Great working with him.

Very excellent and good. High job was done.

Appreciated speaking to a human! She was very friendly and helpful. The part I needed wasn't available online, but she was able to find it and take the order over the phone. It arrived quickly, and made my grinder like new.

I would like to express my appreciation for the professionalism of Mr. Junior Ndulelisa in handling my concern. He listened attentively and demonstrated great patience throughout our interaction.
His customer service skills reflect very positively on the Breville Group, and I am truly grateful for the support provided. Thanks to him and his team, a very satisfactory solution was reached. Arlene Pimentel

Helpful and responsive

Great customer service. The technician was helpful and very patient since I was having trouble reading the numbers that were necessary to process the request. He resolved the problem quickly and was very kind.
I will definitely buy more Breville products because of the excellent customer service. Thank you!

My request was dealt with professionally and efficiently. I received a positive outcome within days!

I have really appreciated all of the people I have talked to. They have taken the time to walk me through everything and work with me to find resolutions that have reinforced why I choose breville for our home

Just a sea of trivial questions looking for any reason to not fix our machine. We ended up taking it somewhere local and buying a different brand due to the unhelpfullness of your customer service.

Rapid response and service. I could not be happier to have many Breville appliances. they are the best

Noxy, my customer service representative was outstanding. She was friendly, efficient, knowledgeable and had excellent follow through. The process of addressing my concerns was a pleasure. Well done

Fast easy very informative spectacular customer service

Issue is still not resolved. “Clean” button is still illuminated

Very helpful - good follow up. Problem is back but I will submit a new request for help.

Great customer service. I had an issue with my Breville bread maker a they resolved the issue fast and effectively.

I have had a black patten appear in my kettle on plastic part of the kettle, it had been there for a while and I had not taken note or made a claim until now. It had been a little over a year and they are unwilling to replace. Very they are so strict with there warranty, when the EU used to provide 2 years on all products. It’s also a guideline, consumer warranty can last up to 6 years depending on type of fault, so for them to have this black and white approach to customer service on their products is poor. Anything that last only a year is poor. I will consider not purchasing from this brand again.

Update: that is the customer service case number as I have already spoken to your customer service team. Breville Consumer Service - 51201077

The Breville watches man who helped me was really good. She educated me on the importance of using fresh coffee beans in my machine. She alstsent my some different types of coffee beans to try.

Always ready to help