Byway Avaliações 1.161

This was our second trip via Byway. It suits us very well to be indapendant & unsupervised but to know there's someone there help if things go seriously wrong.

This was a short journey to northern France and it all went to plan. The small family owned hotels booked by Byway are always a joy.

The organisation of our trip was absolutely first rate. Prior to and during our trip the website link was invaluable. It gave us all we needed to know about the trains we would use, hotel locations and information, information about the places we visited, and more. Byway also did an online tutorial about using the Interrail app. It all made us feel very confident about travelling by train. The WhatsApp link whilst travelling was invaluable. A train was diverted, engineering works caused another train not to run, and we had a little trouble accessing entry to one of the stopovers; The WhatsApp link team were FANTASTIC and everything was sorted out quickly and without fuss.
If you want train travel in Europe, I would whole-heartedly recommend this company.

Really interesting itineraries, very carefully planned and presented. Byways were always on hand to answer any questions. They kept us updated and we couldn’t have had a better experience. Hotels we stayed in were all good. We’d definitely travel with Byways again.

Just completed our second trip with Byway and cannot fault them. Great advice and suggested itinerary which we tweaked with their help. Visited London, Turin, Lecco, Chur, Bern and Paris. Excellent support, pointers for things to do and found the Byway Favourite hotels to be very good indeed.

Customer service very good, particularly curating the journey and suggesting possible itineraries from a basic outline. Hotel selection also good.

We have had a wonderful trip in France - booked with byway. The organisation was amazing and the transport connections were smooth and easy - even with 3 kids in tow. The hotels were all perfect for our needs too. Excellent customer support. Only regret is not finding ByWay sooner

Excellent company who provide an excellent service. They guide through the creation, nuts and bolts of setting up the trip in a simple personalised way. They are available immeadiately via WhatsApp during the trip and able and willing to manage problems. Very customer orientated. Only word of caution is check accommodation suits you.

Had 5 days in Scotland, all booked for us. Sleeper, trains, transfers, hotels. Just picked up phone and it was sorted in 10 mins. So much easier, a real treat. Don't forget to ask for the type of seats you want on the train!

Due to adverse weather conditions some of our trains were cancelled. Byways were amazing at keeping us informed, rebooking trains and hotels for us. If we had been travelling independently it would have been really difficult.

We have just returned from our first Byway holiday and it will definitely not be our last. We used the concierge service to create a personalised trip based on just a few key things we wanted to included (the Bernina Express and city breaks in Florence and Bologna). The suggested itinerary was provided very quickly and was excellent and well thought through. I think we requested 1 or 2 minor tweaks. It was very easy to see alternative hotel options and make adjustments to those and train timings prior to finalising things.
After booking, the information provided was clear annd comprehensive. All our tickets and seat reservations were very easy to access throughout the trip. We only needed to check on one thing whilst away due to a train being cancelled - the response was very quickly and very helpful, which gave us confidence if we needed more serious help it would have been available.
We found travelling by train to be much more relaxing than flying (and I quite like flying!) and it gave us so much flexibility - on a couple of occasions we decided to take an earlier train than originally planned and it was very simple and quick to update our interrail pass.

Careful and helpful planning of itinerary. Flexible when plans changed before final booking and extremely helpful during trip when train diverted.

We have never travelled to, and within, Europe overland before and we were a little dubious about letting a company provide us with the whole package viz trains and hotel. However, our trip with Byways was excellent and trouble free. We are planning another similar trip and will definitely request Byways to assist us.

This was the first time we have travelled across Europe by train and Byway made it all so easy. From the initial enquiry to the end of our journey the Byway team were great. The hotels were all in good locations and of a good standard. Some of our initial trains that were booked changed prior to the trip but again the team were on top of this and gave us different options to choose from. During the holiday we had a cancelled train but the WhatsApp contact system was answered quickly and the issue was sorted within minutes.
So thanks Byway for a great experience and we will not hesitate to book with you again for our next adventure.

Fantastic customer care, availability for help, and effectiveness of journey planning. Always pleasant, enthusiastic and helpful.
Shall undoubtedly use them again, this is my second trip with them and the first solo train travel in Europe I’ve done for over 50 years but they gave me every confidence.

We travelled around Spain late Jan/early Feb shortly after the train derailment near Cordoba and during a lot of big storms in Andalucia. A few of our trains were either cancelled or rerouted and Byways were excellent in keeping us updated and rearranging and rebooking our travel where necessary. Their whatsapp chatline and live journey planner are really excellent tools and I can't thank them enough for their excellent support on our trip

We two mid seventies travellers had a problem with the ticketing initially but with a little help we got back on track and ticked off some of our must sees. All in all it was a great trip and we loved the trains. The hotels were all good and most very good and very helpful and welcoming. The weather could have been better but to be fair it doesn't rain in Cathedrals, Mosques and cafes and restaurants
I'll be back in the near future to see more of Europe. Maybe to go east and I think that Byway will be my way
Thank you.

Traveling by train in Europe with Byway has been a great experience. We just returned from our 2nd trip with them and everything went very well. We had one accommodation that wasn't ideal but otherwise the travel and accommodations were perfect for our trip in both journeys, Italy and central Europe.

Could not have had a better experience during both the trip itself and working with Byways. Phenomenal support from them during the trip. Wonderful little hotels. I went to Vienna, Budapest, Prague and Berlin

I booked a holiday as a surprise for my husband. I was waiting for the itinerary to arrive seven days after paying the deposit before showing it to him.

This was to be a surprise for his 80th birthday. After 11 days I told him about the holiday and as we had not received the itinerary we went online. Sadly he felt he was unable to do the Holiday that I had booked.

We were not travelling for another nine months and I thought that byways might be able to swap it for another more expensive holiday around the same time.

However, they were unable to do this x the young man (Zac) was very nice and very polite but very unhelpful.

We still had to pay 10% of the total cost of the holiday even though we were still nine months prior to travelling. And wanting to swap for a more expensive holiday.

I was very disappointed as this did cost us £317 just to cancel. I don’t think we will be rebook another holiday with byway!

Took a trip to Sicily in Jan 26. Byway organised all the travel and hotel bookings. Service and support was first class. Italian Rail strike, Hurricane in Sicily and other challenges were all supported brilliantly. A great experience overall,with great hotels in Sicily, Naples,Florence and Verona.