I DIDN'T HAVE TO WAIT AND WAIT AGES, MY ITEMS ARRIVED WITHIN 18HOURS EVEN THOUGH HAVE TO PAY THAT LITTLE EXTRA, IT JUST SEEMS TO BE WELL WORTH IT, WILL LET YOU KNOW HOW I get on with it.
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Veja o que dizem as avaliações
I have had medications prescribed through this company for a while now and overall the service has been excellent. The customer service is very helpful. Prescriptions are fulfilled promptly and deli... Ver mais
I've been ordering my medication with them for a few years now, they are always reliable and speedy. The customer service team are excellent, if I have ever had a problem or query, they have dealt wit... Ver mais
Inconsistent communication from different organisations regarding the order. Slow delivery compared with WebMed. I ordered a year's supply and got old stock which goes out of date 12.26. Waste of mone... Ver mais
Detalhes da empresa
Escrito pela empresa
CloudRx is a digital prescribing platform designed to revolutionize private healthcare. It offers a free, user-friendly service for private prescribers, including GPs, consultants, pharmacists, dentists, and nurse prescribers. CloudRx streamlines the process of prescribing, payment, and delivery of medications directly to patients, making it easier for both clinicians and patients. The platform supports remote consultations and integrates seamlessly with existing clinical software through its advanced pharmacy API. With CloudRx, healthcare providers can enhance their practice's efficiency and improve the patient experience by offering quicker, more convenient access to medications.
Informações de contato
1 Hawthorn Park, LS14 1PQ, Leeds, Reino Unido
- 01135312942
- pharmacy@cloudrx.co.uk
- cloudrx.co.uk
4,6
Excelente
634 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 97% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da CloudRx
Thank you for your feedback! We're delighted to hear you’re completely satisfied with our service. Your support means a lot to us!
— The CloudRx Team
Always prompt service
Always prompt service, very helpful and easy to order.
1 de abril de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you for your kind feedback! We're thrilled to hear that you find our service prompt, helpful, and easy to use. We truly appreciate your support and look forward to serving you again.
— The CloudRx Team
Expensive & Broken
I have purchased two broken, very expensive sets of medication. I'm hoping at least one of them will be replaced.
27 de março de 2026
Avaliação não solicitada
Resposta da CloudRx
We're very sorry to hear about the issues with your recent orders and understand how frustrating this must be. Please rest assured that we take situations like this seriously and will do everything we can to ensure your medication is replaced promptly.
Could you contact our support team directly with your order details so we can resolve this for you as quickly as possible? We appreciate your patience and understanding.
— The CloudRx Team
Good service
Good service. Prompt. Packaged appropriately.
24 de março de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you for your feedback! We're glad to hear you found our service prompt and that your order was packaged appropriately. We appreciate your support and look forward to assisting you again.
— The CloudRx Team
I absolutely love this service
I absolutely love this service. It is quick, easy and hassle free. I send an email to request my repeat prescription, I receive a link to pay the next day and my testosterone cream arrives a few days later.
30 de março de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you for your wonderful feedback! We're so pleased to hear that you find the service quick, easy, and hassle-free. It's great to know the repeat prescription process works smoothly for you from request to delivery.
We truly appreciate your support and look forward to continuing to provide you with a reliable service.
— The CloudRx Team
Excellent service
Excellent service. Very quickly application process and my order arrived 24 hours later. Great customer support and very competitive price.
23 de março de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you for your fantastic feedback! We're delighted to hear you found the application process quick and easy, and that your order arrived so promptly. It's also great to know our customer support and pricing met your expectations. We truly appreciate your support and look forward to assisting you again.
— The CloudRx Team
All I had to do was email them and they…
All I had to do was email them and they were so quick and efficient at sending out my repeat prescription -it really was, ans always, excellent service, thank you.
24 de março de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you for your lovely feedback! We're delighted to hear that arranging your repeat prescription was quick and efficient, and that you continue to receive excellent service from us. We really appreciate your support and look forward to helping you again.
— The CloudRx Team
I ordered medication via Dr Franks
I ordered medication via Dr Franks - that arrived - but the box was empty. Lots of emails, phone calls, messages via the website but nothing, no response, not for 6 weeks. I opened up a dispute via: PayPal - that got a response! As soon as CloudRx got involved, it was sorted quickly with a replacement received within 2 days. Excellent service from CloudRx
20 de março de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you for your feedback and for sharing your experience. We're very sorry to hear that your clinic, Dr Franks, did not communicate with you for such a long period—that must have been frustrating.
We're glad, however, that once CloudRx became involved, we were able to help speed up the process and resolve the issue quickly for you. It’s great to hear your replacement reached you promptly.
We appreciate your patience and your kind words about our service.
— The CloudRx Team
Outstanding service
I have been using CloudRx for a few years. They are outstanding in every way. My medication arrives next day which is unheard of here as I live in a rural location. The whole process runs so smoothly and I am impressed by the staff on the rare occasion I have had to contact them. Knowledgeable, helpful and very quick to respond to any query. If only all companies could be as efficient. I highly recommend
Cloud RX.
16 de fevereiro de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you so much for your incredibly kind and detailed feedback! We're thrilled to hear that you've had such a positive experience with us over the years. It’s especially rewarding to know our next-day delivery and smooth process have made a difference, even in a rural location.
We’re also delighted that our team has been able to support you with knowledgeable and responsive service whenever needed. Your recommendation truly means a lot to us. Thank you for your continued trust and support!
— The CloudRx Team
Friendly Helpful Fast
Friendly, helpful and fast service when medicine was needed in an emergency. Always a delight to deal with.
17 de março de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you for your kind words! We're so pleased we could provide friendly, helpful, and fast service when it mattered most. It's always a pleasure to assist you, and we truly appreciate your continued support.
— The CloudRx Team
Great service
Provide a great service. Always super efficient.
20 de março de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you for your wonderful feedback! We're delighted to hear you consistently receive great service and find our team super efficient. We truly appreciate your support and look forward to helping you again soon.
— The CloudRx Team
Resposta da CloudRx
Thank you for your kind feedback! We're glad you found the experience quick, professional, and easy. We look forward to serving you again soon.
— The CloudRx Team
Super easy & fast delivery
I couldn't order my repeat prescription online so I sent an email - within an hour I'd had confirmation of my order (it was even a Saturday), a simple text link to make payment and my delivery was dispatched and arrived on the Monday. Brilliant service.
14 de março de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you for sharing your experience!
We’re thrilled to hear that the process was quick and straightforward, even on a Saturday, and that your order arrived promptly on Monday. It’s wonderful to know our team could make things easy and convenient for you.
We really appreciate your kind words and look forward to supporting you again in the future!
— The CloudRx Team
Excellent service overall
Excellent service overall. Very speedy delivery from order to doorstep, parcel was well packaged and secure
17 de março de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you for your great feedback!
We’re really pleased to hear you were happy with the overall service and that your order arrived quickly and securely packaged. That’s exactly the level of service we aim to provide every time.
We appreciate your support and hope to serve you again soon!
— The CloudRx Team
They chose Royal Mail for delivery but…
They chose Royal Mail for delivery but the parcel got delivered to someone else, I have repeatedly try to contact them but no reply.
They never get back to you when you email them. So never received my parcel and now it’s gone up in price 😡
19 de março de 2026
Avaliação não solicitada
Resposta da CloudRx
We’re sorry to hear about your experience and understand how frustrating this must be.
For clarity, the delivery method was selected by the clinic, who requested Royal Mail for this order. We’ve also checked our records and haven’t received any direct contact from you at the pharmacy, so we’re sorry if your previous attempts haven’t reached us.
Please feel free to get in touch with us directly at pharmacy@cloudrx.co.uk, and we’ll be more than happy to look into this for you and help resolve the issue as quickly as possible.
— The CloudRx Team
Pleasantly surprised
I didn't check the reviews before ordering so was a bit concerned by what I'd read but the whole process was simple and quick. Within 2 days from registering and placing the order it was being delivered. Item was well packaged and refrigerated as expected. Based on this I would definitely recommend.
15 de março de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you for your thoughtful feedback!
We’re really pleased to hear that your experience was a positive one and that the process felt simple and quick from start to finish. It’s great to know your order arrived promptly and in the condition you expected—that’s exactly the standard we aim to deliver.
We truly appreciate your recommendation and hope to support you again in the future!
— The CloudRx Team
I have prescribed a weight loss pen…
I have prescribed a weight loss pen which did not work and I sent proof of pen but cloudrx disagree to help and dissolve the matter and throuh my pen and never refund my money. They are scam and play games with customers. I ask for my pen but they disposed my pen.
Don't trust CloudRx I have proofs of there disgraceful behaver there staff are a scam
20 de março de 2026
Avaliação não solicitada
Resposta da CloudRx
We’re sorry to hear you feel this way and appreciate you taking the time to share your feedback.
We made several attempts to resolve/troubleshoot this with you via email and carried out a full assessment of the pen you returned. As outlined in our terms and conditions—agreed to prior to us collecting the device—our non-return policy states that any pen submitted for testing will not be returned.
Following thorough testing by our pharmacy team, no manufacturing fault was identified. The results indicated the issue was related to usage rather than a defect, and evidence of these findings was also provided to you.
In line with our policy, replacements are only issued where a verified manufacturing fault is confirmed. Where no fault is identified, the device is disposed of safely in accordance with pharmacy procedures.
We understand this outcome may be disappointing; however, we have followed the agreed process throughout. If you would like further support or guidance, our team remains happy to assist.
— The CloudRx Team
Order came earlier than expected
Order came earlier than expected. Right on time
13 de março de 2026
Avaliação não solicitada
Resposta da CloudRx
Thanks for your feedback! We’re glad your order arrived earlier than expected and still right on time—that’s exactly what we aim for. Appreciate you choosing us, and we hope to deliver for you again soon!
— The CloudRx Team
Great service kept me updated
Great service kept me updated
19 de março de 2026
Avaliação não solicitada
Resposta da CloudRx
Thanks so much for your kind words! We’re really glad to hear you felt well-informed throughout—keeping you updated every step of the way is something we take pride in. We appreciate your support and hope to serve you again soon!
— The CloudRx Team
Excellent customer service
Excellent customer service, quick response to questions and very fast dispatch/delivery of products.
11 de março de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you for your wonderful feedback! We’re so pleased to hear that you found our customer service helpful and responsive, and that your order arrived quickly. Providing a smooth and efficient experience is really important to us, so it’s great to know we’re delivering on that.
We truly appreciate your support and look forward to serving you again!
— The CloudRx Team
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