I DIDN'T HAVE TO WAIT AND WAIT AGES, MY ITEMS ARRIVED WITHIN 18HOURS EVEN THOUGH HAVE TO PAY THAT LITTLE EXTRA, IT JUST SEEMS TO BE WELL WORTH IT, WILL LET YOU KNOW HOW I get on with it.
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Veja o que dizem as avaliações
I have had medications prescribed through this company for a while now and overall the service has been excellent. The customer service is very helpful. Prescriptions are fulfilled promptly and deli... Ver mais
I've been ordering my medication with them for a few years now, they are always reliable and speedy. The customer service team are excellent, if I have ever had a problem or query, they have dealt wit... Ver mais
Inconsistent communication from different organisations regarding the order. Slow delivery compared with WebMed. I ordered a year's supply and got old stock which goes out of date 12.26. Waste of mone... Ver mais
Detalhes da empresa
Escrito pela empresa
CloudRx is a digital prescribing platform designed to revolutionize private healthcare. It offers a free, user-friendly service for private prescribers, including GPs, consultants, pharmacists, dentists, and nurse prescribers. CloudRx streamlines the process of prescribing, payment, and delivery of medications directly to patients, making it easier for both clinicians and patients. The platform supports remote consultations and integrates seamlessly with existing clinical software through its advanced pharmacy API. With CloudRx, healthcare providers can enhance their practice's efficiency and improve the patient experience by offering quicker, more convenient access to medications.
Informações de contato
1 Hawthorn Park, LS14 1PQ, Leeds, Reino Unido
- 01135312942
- pharmacy@cloudrx.co.uk
- cloudrx.co.uk
4,6
Excelente
634 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 97% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Easy and quick delivery
10 de abril de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you for your review. We’re delighted to hear that you found the delivery process easy and quick. We appreciate your support and look forward to helping you again in the future.
— The CloudRx Team
Normally very good
Normally very good. I have had a misunderstanding in the past which was resolved by email. Most recent reminder email requesting payment when next delivery was due didn't happen, but I was still able to log in and order. I use royal mail for delivery as it is the most effective where I live.
17 de abril de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you for your feedback and for your continued support. We’re pleased to hear that previous issues were resolved promptly and that you were still able to place your recent order successfully.
Please note that reminder emails have now been switched off following a request from the clinic. Going forward, all repeat prescription requests will need to be made via email, telephone, or through our patient portal.
We also appreciate your comments regarding Royal Mail delivery and are glad this continues to work effectively for your area.
— The CloudRx Team
Resposta da CloudRx
Thank you for your kind words. We’re delighted to hear you’ve found our team polite, helpful, and quick to assist—we really appreciate your feedback.
Great service
Never had an issue, once prescription ordered and paid for the medicine arrives well packaged and on time.
9 de abril de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you for your feedback. We’re glad to hear you’ve consistently had a smooth experience and that your medication arrives well packaged and on time after ordering. We really appreciate you taking the time to share this.
Great service all round
All my deliveries have been great no issues.
7 de abril de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you for your feedback. We’re really pleased to hear your deliveries have all gone smoothly with no issues, and we appreciate you taking the time to share your experience.
Very quick service and easy to use
15 de abril de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you for your feedback. We’re glad to hear you found the service quick and easy to use, and we really appreciate you taking the time to share your experience.
Very helpful
Very helpful and quick to act when deliveries go missing thank u
15 de abril de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you for your kind feedback. We’re glad to hear you’ve found our team helpful and quick to respond when delivery issues arise. We appreciate you taking the time to share this.
Really quick delivery
Spoke to my medical professional on Wednesday and my medication arrived in a discrete box the next day. Excellent service.
8 de abril de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you for your feedback. We’re really pleased to hear your medication arrived quickly and discreetly after speaking with your medical professional. We appreciate you taking the time to share your experience.
A dreadful service
A dreadful service.
The company listed my home address incorrectly despite it being provided more than once. This caused two attempted deliveries to fail and my antibiotics arriving a week late.
11 de abril de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you for bringing this to our attention, and we’re very sorry for the inconvenience caused.
We understand how frustrating it must have been to have your address recorded incorrectly despite providing it more than once, especially as this led to failed delivery attempts and a delay in receiving your antibiotics. That is not the level of service we aim to provide.
We take this seriously and will ensure your details are reviewed and corrected so this does not happen again. We’d also like to look into what went wrong with the address handling process to prevent repeat issues in the future.
If you’d like, please contact us directly so we can confirm your correct details and make sure any future deliveries are prioritised and handled smoothly.
Very efficient service
Very efficient service. Can’t find anything to criticise.
9 de abril de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you for your feedback. We’re glad to hear you’ve had an efficient and positive experience with our service, and we really appreciate you taking the time to share it.
Another seamlessly good experience with…
Another seamlessly good experience with CloudRx, prescription requested and delivered without a hitch. Great service, thank you
14 de abril de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you for your lovely feedback. We’re really pleased to hear your experience with CloudRx was seamless and that your prescription was delivered without any issues. We appreciate your support and kind words.
Very helpful whenever I need to call…
Very helpful whenever I need to call with questions, resolved issues quickly, lovely and approachable staff
3 de abril de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you for your kind feedback. We’re really pleased to hear that our team has been helpful, approachable, and able to resolve your issues quickly whenever you’ve needed support. We appreciate you taking the time to share this.
Product not in stock.
8 de abril de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you for your feedback. We’re sorry for any inconvenience caused. The product was not in stock at the pharmacy, as we don’t have the capability to safely store all medications on-site. For some medications, we place orders on a prescription basis, which means we order them as soon as payment is received.
Once the medication arrives at the pharmacy, it is processed the same day. Correspondence was sent to advise you of this and provide available options. We sincerely apologise for any inconvenience and appreciate your understanding.
— The CloudRx Team
Fantastic customer service
Cloudrx was fantastic. I had a problem with the delivery and they sorted it out immediately and still got my medication to me on time! 10/10 for service!!
7 de abril de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you for your fantastic feedback! We're delighted to hear that we could resolve your delivery issue quickly and ensure your medication arrived on time. Your 10/10 rating means a lot, and we truly appreciate your support!
— The CloudRx Team
Excellent review I must say
Excellent review I must say , this is the best and stress free order and delivery I’ve received and so so happy about it
Pls keep up the good work
2 de abril de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you so much for your wonderful feedback! We're thrilled to hear that your order and delivery experience was stress-free and enjoyable. We truly appreciate your kind words and will keep striving to provide the best service possible.
— The CloudRx Team
So so good I've not had a good…
So so good I've not had a good experience with Dr franks in the last month but lately when I've orderd my latest which was 2.5mg and 5mg mounjaro I've had it sent it out within a week so at the moment I do rate a 5 I just hope they can get bk to me as ive cancelled my subscription by accident and ive asked them to put it right so I can order on a monthly subscription payments but noone is getting back to me
14 de janeiro de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you for your feedback. We're glad to hear that your recent Mounjaro orders were sent out quickly and that your experience has improved.
We’re sorry to hear about the difficulties with your subscription. While we’re unable to make changes to subscriptions as this is done directly via Dr Franks, we’re happy to continue assisting with your orders and ensure they are processed smoothly. We appreciate your patience and understanding.
— The CloudRx Team
Resposta da CloudRx
Thank you for your feedback! We're delighted to hear you found our service fast and efficient. We appreciate your support and look forward to assisting you again.
— The CloudRx Team
The one bad apple
Usually your couriers are polite ans cheery only the last delivery the driver was nether. I live on 4th floor of a four storey block of flats the driver rang the bell told me he has a delivery and said ihe would leave it in the foyer to which I tried to say no please bring it up but he didnt and it was left downstairs for me to go and get..I have been very poorly and i had to wait to get my neighbour to collect it. If that had gone missing ( which things often do ) that would of been over £200 ..as i said usually your delivery men have been exceptional, this one wasnt .
3 de abril de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you for sharing your experience, and we’re very sorry to hear about the issue with your recent delivery. We completely understand how frustrating this must have been, especially given your health situation.
We’re glad to hear that this is not your usual experience, and we’ll make sure your feedback about the driver is passed on so we can prevent this from happening again. Thank you for your understanding, and we truly appreciate your continued support.
— The CloudRx Team
Quick and easy to get a prescription
Very easy to navigate through the medical questions and a really quick turnaround to process the request. Will use again.
22 de março de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you for your feedback! We're glad to hear you found the process quick and easy, from navigating the medical questions to receiving your prescription. We look forward to assisting you again in the future.
— The CloudRx Team
Excellent service every time.
3 de abril de 2026
Avaliação não solicitada
Resposta da CloudRx
Thank you for your kind words! We're thrilled to hear you consistently receive excellent service. We truly appreciate your support.
— The CloudRx Team
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