After taking £120.00 from my account on the 31st March this office then explained that I had not been identified correctly. I went through the whole process twice getting photographed and both my driv... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
This is my second experience applying for a DBS. I’ve particularly noticed how much more streamlined and simpler the process now is. Normally applying for anything online can be confusing and complica... Ver mais
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The website was very clear, easy to navigate, and user-friendly. The application process was simple and straightforward from start to finish. I uploaded my ID and other documents using my smartphone,... Ver mais
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The new online dashboard has made the entire process, from submission and tracking far more efficient. Our account manager, Ikra, guided us through every stage to ensure we could fully utilise the sys... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
DBS check online application service for Individuals & businesses
Informações de contato
Reino Unido
- dbscheckonline.org.uk
4,2
Muito Bom
4 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 94% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great service
Our charity has been working with DBS Check Online for a few years now and we have received excellent service.
However, we have given only a 4-star review as the service is quite expensive.
12 de setembro de 2026
Avaliação não solicitada
Fantastic company
Fantastic company, website very easy to use very simple in step by step process.
Then once I had filled out one application I received a call ( I thought here we go sales ) from a account manager who was extremely professional , friendly and most of all very knowledgeable and helped me through the other applications I needed to make as well as finding the answer to a query I had with a underage applicant
First class professional service thank you Richard .
11 de setembro de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Emily,
We really appreciate you taking the time to share your lovely feedback.
We are pleased to hear you found our application process very quick and easy to complete.
We hope to work with you again in the future!
Kind Regards,
Sophia
Communications Officer
Great customer service from Chantelle
Great customer service from Chantelle. Prompt response and great support around the process
9 de setembro de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Karen,
Thank you for taking the time to leave us a 5 star review!
We are delighted to hear you had such a great experience with Chantal.
She is a highly valued member of our team here at DBS Check Online, and we pride ourselves on delivering excellent customer service. I will be sure to pass your feedback along to her, I know it will make her day!
Kind Regards,
Sophia
Communications Officer
Very easy to complete and very quick…
Very easy to complete and very quick response. Excellent service
4 de setembro de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Emma,
We really appreciate your 5 star review!
It is wonderful to hear you found our application process straightforward and received your results so quickly. Our team always strives to deliver a fast and smooth experience.
We hope to work with you again in the future!
Kind Regards,
Sophia
Communications Officer
Efficiency
The application was very quick and I received my certificate online on the same day.
1 de setembro de 2026
Resposta da DBS Check Online
Hi Zhanina,
Thank you for taking the time to leave us a 5 star review!
We are thrilled to hear that you found our application process very quick and straightforward to complete.
At DBS Check Online, we always aim to process all applications within 1-2 working hours to ensure you get your results back as fast as possible.
We hope to provide you with quick and efficient service again in the future!
Kind Regards,
Sophia
Communications Officer
Was quick and easy
Was quick and easy. Very simple to follow and kept up to date every step of the way. Great service and highly recommend
2 de setembro de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Stefan,
We really appreciate you taking the time to leave us a 5 star review!
It is wonderful to hear you found this process very quick and easy to complete.
Here at DBS Check Online, we make it a priority to keep applicants fully informed at every stage of their check, so its fantastic to see that this was reflected in your experience.
We hope to serve you again in the future!
Kind Regards,
Sophia
Communications Officer
Very quick and easy to obtain a…
Very quick and easy to obtain a criminal record check, thank you.
31 de agosto de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Peter,
Thank you for your lovely 5 star review!
We are delighted to hear you found the process of obtaining your DBS with us very quick and easy.
We hope to work with you again in the future!
Kind Regards,
Sophia
Communications Officer
Quick and easy.
1 de setembro de 2026
Resposta da DBS Check Online
Hi Paul,
We really appreciate your 5 star review!
It is amazing to hear you found the process quick and easy to complete.
We hope to serve you again in the future!
Kind Regards,
Sophia
Communications Officer
Impossible to get a straight answer
Impossible to get a straight answer, you can spend months without getting am answer, overcomplicated, unecessary amd secretive attitude from staff. Various level of incomptence hiding behing the Home Office banner. This is from someone without a single criminal records
1 de setembro de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi,
Thank you for taking the time to leave a review.
We regret to hear about your experience, however, we are unable to locate an existing order for you on our system.
In order to investigate this, please provide your full name and email address used on the application. Alternatively, if you would like to speak to one of our customer advisors, please kindly reach out to our enquiries department at enquiries@dbscheckonline.org.uk.
Our team will be more than happy to assist you and address any concerns you may have.
Thank you for your understanding.
Best regards,
Sophia
Communications Officer
Very straightforward application
Very straightforward application. Lots of guidance.?
1 de setembro de 2026
Resposta da DBS Check Online
Hi Sandra,
Thank you so much for your 5 star review!
We are delighted to hear you found the application straightforward to complete.
We always aim to provide clear, concise instructions to make things as seamless as possible for our applicants.
We truly appreciate your feedback and hope to work with you again in the future!
Kind Regards,
Sophia
Communications Officer
Misleading information and the wrong level of DBS check
Misleading information and the wrong level of DBS check
This was a major disappointment.
I intended to obtain an Enhanced DBS check for a Care Quality Commission registration application and selected the Enhanced option during the purchasing process. However, I subsequently discovered that the company had supplied and submitted a Basic DBS check instead.
Neither the initial confirmation nor the subsequent emails clearly identified the application as Basic, Standard or Enhanced. The correspondence also stated that my application had been “reviewed and submitted”, had “begun being processed by the Disclosure and Barring Service”, and that my certificate was “being generated”. However, when I checked the official government DBS tracker, it stated at that time that the DBS had not received the corresponding application.
I paid £130 for the service. By comparison, the official fee for a Basic DBS check is £21. I understand that a commercial provider may charge an additional administrative fee, but the total price and the failure to identify clearly what level of check was being supplied were unacceptable in my experience.
I also did not receive a VAT invoice or itemised receipt at the point of purchase. I later had to request confirmation of the exact DBS level, barred-list selection, workforce category, job role and submission details.
The website is a commercial .org.uk site, not an official gov.uk DBS website. Its presentation appeared highly official to me, which contributed to the confusion.
I called the company and challenged the information I had received. The representative offered a refund, which I accepted. When I asked for his full name and position, he provided only his first name. He confirmed that the telephone conversation had been recorded.
The Basic DBS check supplied would not meet the Enhanced DBS and barred-list requirements applicable to my CQC registration. I am now using the official CQC-authorised route instead.
I am currently waiting for the promised full refund and will update this review when the matter has been resolved. If the refund is not provided, I will refer the evidence to the appropriate consumer and regulatory bodies and to my card issuer.
Based on my experience, I recommend using the official DBS service for a Basic check or the dedicated authorised route specified by the organisation requiring an Enhanced check.
25 de agosto de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Good Morning Dr Attila,
Thank you for taking the time to share your feedback. We are very sorry to hear that you are dissatisfied with your experience, and we appreciate this opportunity to clarify the details of your application.
Following a thorough review, we can confirm that the application you submitted was for an Individual Basic DBS Check. To prevent any misunderstanding, our platform outlines two distinct pathways:
1. Individual Basic DBS Checks (for personal applications).
2.Basic, Standard, and Enhanced DBS Checks (restricted to employers, organisations).
Care Quality Commission (CQC) countersigned enhanced checks always needs to be applied for directly through CQC as they do not accept DBS Checks from external providers such as ourselves. Furthermore, the fields you have mentioned such as workforce, barred list, job role etc are all specific to enhanced applications. This information is not requested on the basic DBS application, therefore this is should have been a clear indication for you that you requested the basic check.
Regarding costs, our fees are higher than standard Government prices as we provide additional administration services. In your case, this included a fast-track service which ensures minimal processing times. Your application was processed and submitted within 1 working hour and your official DBS certificate was dispatched within 24 working hours. You also applied for the digital ID verification which allowed you to verify and upload your documents online.
While our system generates and emails VAT receipts automatically upon purchase, our team was able to resend a copy to your email as soon as this was requested.
Please be assured that your refund request is currently with our refunds team, who are reviewing your case in line with our terms of service.
We hope this information clarifies our processes and provides reassurance regarding the legitimacy of our services.
Kind Regards,
Sophia
Communications Officer
Easy service to use and helpful phone…
Easy service to use and helpful phone support.
24 de agosto de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Jimmy,
Thank you for taking the time to leave us a 5 star review!
We are pleased to hear you found our services easy to use and that our team provided helpful support.
We appreciate your feedback and hope to work with you again in the future!
Kind Regards,
Sophia
Communications Officer
Resposta da DBS Check Online
Hi Derek,
We really appreciate your 5 star review!
It is amazing to hear you found the process fast and easy to navigate.
We hope to work with you again in the future!
Kind Regards,
Sophia
Communications Officer
It was so easy to do and so fast
It was so easy to do and so fast. I normally struggle with only things but I even managed to do the ID verification myself on my phone.
15 de agosto de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Becky,
Thank you for taking the time to leave such an amazing review!
We are pleased that you found the application process easy and quick to complete.
We offer the digital verification method to save you time and make document submission quick, efficient and hassle-free for you.
Your feedback is truly appreciated.
Kind Regards,
Sophia
Communications Officer
Very easy to navigate
8 de agosto de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Roy,
Thank you for taking the time to leave us a 5 star review!
We are delighted to hear found our service easy to navigate. We always aim to make the process as smooth as possible for our customers.
We hope to work with you again in the future!
Kind Regards,
Sophia
Communications Officer
Easy to use service
Easy to use service, quick and updates received regurarely.
23 de julho de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi,
Thank you for taking the time to leave us a 5 star review!
It is amazing to hear you found our service quick and straightforward.
Providing regular updates throughout the process is a top priority for us at DBS Check Online.
We hope to work with you again in the future.
Kind Regards,
Sophia
Communications Officer
The new online dashboard has made the…
The new online dashboard has made the entire process, from submission and tracking far more efficient. Our account manager, Ikra, guided us through every stage to ensure we could fully utilise the system and has been on hand to answer any follow-up questions.
7 de agosto de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi!
We really appreciate you taking the time to share your feedback.
We are pleased the new portal system has made managing your employee checks smoother and easier.
It is also wonderful to hear that Ikra gave you such exceptional support. She is a highly valued member of our team here at DBS Check online and I will be sure to pass on your feedback, I know it will make her day!
Kind Regards,
Sophia
Communications Officer
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