After taking £120.00 from my account on the 31st March this office then explained that I had not been identified correctly. I went through the whole process twice getting photographed and both my driv... Ver mais
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Veja o que dizem as avaliações
This is my second experience applying for a DBS. I’ve particularly noticed how much more streamlined and simpler the process now is. Normally applying for anything online can be confusing and complica... Ver mais
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The website was very clear, easy to navigate, and user-friendly. The application process was simple and straightforward from start to finish. I uploaded my ID and other documents using my smartphone,... Ver mais
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The new online dashboard has made the entire process, from submission and tracking far more efficient. Our account manager, Ikra, guided us through every stage to ensure we could fully utilise the sys... Ver mais
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Detalhes da empresa
Informação fornecida por fontes externas variadas
DBS check online application service for Individuals & businesses
Informações de contato
Reino Unido
- dbscheckonline.org.uk
4,2
Muito Bom
4 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 94% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Easy to use service
Easy to use service, quick and updates received regurarely.
23 de julho de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi,
Thank you for taking the time to leave us a 5 star review!
It is amazing to hear you found our service quick and straightforward.
Providing regular updates throughout the process is a top priority for us at DBS Check Online.
We hope to work with you again in the future.
Kind Regards,
Sophia
Communications Officer
The new online dashboard has made the…
The new online dashboard has made the entire process, from submission and tracking far more efficient. Our account manager, Ikra, guided us through every stage to ensure we could fully utilise the system and has been on hand to answer any follow-up questions.
7 de agosto de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi!
We really appreciate you taking the time to share your feedback.
We are pleased the new portal system has made managing your employee checks smoother and easier.
It is also wonderful to hear that Ikra gave you such exceptional support. She is a highly valued member of our team here at DBS Check online and I will be sure to pass on your feedback, I know it will make her day!
Kind Regards,
Sophia
Communications Officer
Very disappointing experience - not not use service
Very disappointing experience. I found this service through a Google advertisement and genuinely believed I was using the official route to obtain a DBS check. I was charged £134 and only afterwards discovered that the official government route is substantially cheaper.
I contacted the company requesting a refund within 24 hours, explaining that I had misunderstood the service and had not realised I was paying such a significant additional fee. I was told that no refund could be provided because my documents had already been uploaded, the application processed and the certificate issued.
I appreciate that a service had been provided, but I feel the circumstances were handled poorly. I had very little time to realise I had used a private provider and to request a refund, and I was disappointed that no goodwill consideration was offered given how quickly I contacted them.
£134 is a significant amount of money, particularly when the same DBS check can be obtained through the official route for considerably less. I would strongly recommend that anyone using this service checks the official government option first and makes sure they fully understand the additional charges before proceeding.
6 de agosto de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Mark,
Thank you for sharing your feedback with us.
We are very sorry to hear you are unhappy with the service you have received.
Following a review of your application, we can confirm that your order included the fast-track service and digital ID verification alongside your basic DBS check. These additional features account for the price difference when compared to the standard Government website.
Your application was processed, submitted and the certificate was dispatched all within 1 working hour of receiving your application.
As an approved registered body for DBS processing, we make every effort to ensure our website clearly distinguishes our independent services from the official Government platform.
Unfortunately, as all services were fully completed and you have received your certificate, a refund cannot be provided in this case, in accordance with our Terms and Conditions.
Thank you for your understanding, and we hope this clarifies the details of your application.
Kind Regards,
Sophia
Communications Officer
Resposta da DBS Check Online
Hi Duncan,
Thank you for your 5 star review!
We are delighted to hear you found the process straightforward.
Whilst we understand our prices are on the higher side, we hope the efficiency and swiftness of our service justify this for you.
We hope to work with you again in the future!
Kind Regards,
Sophia
Communications Officer
The DBS Check Certificate service made…
The DBS Check Certificate service made the whole process really easy and saved me a lot of time. Whenever I had any doubts, I was able to book a call immediately, and the team resolved my queries very quickly. They were professional, supportive, and made the entire process smooth and stress-free. I would definitely recommend their service.
4 de agosto de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Sushma Sree,
We really appreciate you taking the time to leave such an amazing review!
Our team is always happy to assist you through the application process and answer any queries you may have to ensure everything runs smooth and stress-free for you.
We look forward to working with you again in the future!
Kind Regards,
Sophia
Communications Officer
Resposta da DBS Check Online
Hi Alex,
Thank you for 5 star review!
We are delighted to hear you found the process of applying for your DBS quick and easy. We always aim to make things as smooth as possible.
We hope to serve you again in the future!
Kind Regards,
Sophia
Communications Officer
Efficient and easy to complete
Efficient and easy to complete. Contacted me when needed information from me. I did want an enhanced DBS but could not find that so had to do basic and that is the only issue I had.
4 de agosto de 2026
Resposta da DBS Check Online
Hi,
Thank you for taking the time to leave us a 5 star review!
We are delighted to hear you found our service efficient and easy to use.
If you are looking to apply for an enhanced DBS check, please note that an employer or organization must register with us first. Individuals are unable to apply for this level of check on their own, with the exception of self-employed individuals.
We look forward to assisting you again in the future!
Kind Regards,
Sophia
Communications Officer
The prompt and clear messages
The prompt and clear messages and instructions were very welcoming.
30 de julho de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Lloyd,
Thank you for your 5 star review!
We are delighted to hear you are pleased with the service you received.
We appreciate your feedback and hope to work with you again in the future!
Kind Regards,
Sophia
Communications Officer
Straight forward and easy!
1 de agosto de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi David,
We really appreciate you taking the time to leave us a 5 star review!
It is good to hear you found the process straightforward and easy to complete.
We hope to work with you again in the future!
Kind Regards,
Sophia
Communications Officer
Really quick and easy
Really quick and easy, the digital id verification is one of the easiest I have used.
29 de julho de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Emma,
Thank you for your amazing 5 star review!
We are delighted to hear you found this process really quick and easy.
Our digital verification system is designed to streamline the DBS process which is why it is one of our preferred methods when verifying and uploading ID documents.
We look forward to working with you again in the future!
Kind Regards,
Sophia
Communications Officer
simple and straightforward from start to finish
The website was very clear, easy to navigate, and user-friendly. The application process was simple and straightforward from start to finish. I uploaded my ID and other documents using my smartphone, and the instructions were very clear and easy to follow. Everything was explained step by step, which made the whole process smooth and stress-free. Overall, I was very impressed with how easy and well-organised everything was.
27 de julho de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Shin,
We really appreciate you taking the time to leave us such an amazing review!
We are thrilled to hear you found our process simple and straightforward.
At DBS Check Online, we pride ourselves on delivering clear, step-by-step guidance to ensure you receive a smooth, streamlined service.
We look forward to assisting you again in the future!
Kind Regards,
Sophia
Communications Officer
You Guys are to far expensive.
20 de julho de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Jacqueline,
Thank you for taking the time to leave us a review and share your feedback regarding our service costs.
Whilst we understand our prices are higher, we hope the swiftness and efficiency of our service make it worthwhile.
When applying for standard or enhanced checks, it is mandatory for organisations to first register their business with us. We charge a one-off fee for registration, which is standard practice across other DBS umbrella bodies.
Many customers choose our service specifically because they prefer help completing applications rather than doing it themselves. In addition to this, our portal system allows for employers to keep track on all employee DBS applications and obtain frequent, real-time updates to help streamline this process for you.
Our pricing structure accounts for the fast-track processing we apply to every application to ensure minimal delay. Additionally, all employers are assigned a dedicated Account Manager who provides comprehensive support to meet all your DBS requirements.
We aim for complete transparency with our pricing. All fees are disclosed in full online to help customers make an informed choice on the service they wish to proceed with.
We hope this explains the pricing structure and highlights the support and efficiency our service delivers.
Kind Regards,
Sophia
Communications Officer
Super quick survice
This company was so easy to use, it gave you regular updates & was so so quick my check was back in under 24 hours fantastic service would definitely help recommend
22 de julho de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Melanie,
Thank you so much for your wonderful review!
It is amazing to hear you found our platform easy to use and received regular updates.
At DBS Check Online, our team strive to process applications within 2-3 working hours to ensure a speedy turnaround for your certificate.
We hope to work with you again in the future!
Kind Regards,
Sophia
Communications Officer
Clear and precise instructions
Clear and precise instructions - havinf a acc manager too makes it so very wasy to use!
20 de julho de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi,
We really appreciate you taking the time to leave us a 5 star review!
We are delighted to hear you had such a great experience with us.
Providing every employer with a dedicated accounts manager is our way of ensuring your DBS process is as smooth and stress-free as possible.
We look forward to assisting you again in the future!
Kind Regards,
Sophia
Communications Officer
More efficient than last time but…
More efficient than last time but charging and fee information could better be shown as an invoice explaining which fees are optional and which are obligatory
22 de julho de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Judith,
Thank you for taking the time to leave us a review!
We are pleased to hear your experience was much more efficient on this occasion.
We have just emailed over your invoice, which should include the detailed breakdown you need.
We hope to work with you again in the future.
Kind Regards,
Sophia
Communications Officer
I have requested the £48
I have requested the £48: to be refunded immediately. Having learnt that your cost is highly extortionate, requesting another £100+ on top of money spent. I have been given another quote of £46: 50, only, an enhance check to be delivered within two days. Another manager has used this company, & highly advise to go ahead with them.
21 de julho de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi,
Thank you for taking the time to leave us a review and share your feedback regarding our service costs.
When applying for standard or enhanced checks, it is mandatory for organisations to first register their business with us. We charge a one-off fee for registration, which is standard practice across other DBS umbrella bodies.
Many customers choose our service specifically because they prefer help completing applications rather than doing it themselves. In addition to this, our portal system allows for employers to keep track on all employee DBS applications and obtain frequent, real-time updates to help streamline this process for you.
Our pricing structure accounts for the fast-track processing we apply to every application to ensure minimal delay. We strive to process applications within 2-3 working hours which aids the dispatch timeframe of certificates. We also provide digital summary certificates to all employers along with the official copy that is dispatched to your employees. Additionally, all employers are assigned a dedicated Account Manager who provides comprehensive support to meet all your DBS requirements.
We aim for complete transparency with our pricing. All fees are disclosed in full online to help customers make an informed choice on the service they wish to proceed with.
We hope this explains the pricing structure and highlights the support and efficiency our service delivers.
Kind Regards,
Sophia
Communications Officer
DBS application
Very easy to use except that the QR Code wouldn't accept. Ended up enrolling twice and still couldn't get accepted. After contacting Customer Service via email, they responded immediately and the problem was resolved. After that, the system was easier to use.
21 de julho de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Terry,
Thank you for taking the time to share your experience whilst using our services.
We are happy to hear our team responded promptly and successfully resolved the issue for you.
We hope to serve you again in the future!
Kind Regards,
Sophia
Communications Officer
Resposta da DBS Check Online
Hi Robyn,
Thank you for taking the time to leave us a 5 star review!
It is wonderful to hear you found the process easy and straightforward to complete.
We hope to provide you with another seamless experience again in the future!
Kind Regards,
Sophia
Communications Officer
Easy to follow instructions and prompt…
Easy to follow instructions and prompt service.
5 de junho de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Karen,
We really appreciate you taking the time to share your amazing feedback!
It is wonderful to know that our instructions were easy to follow and you received such a quick service.
Our goal at DBS Check Online is to make the process as smooth as possible, and we hope to provide you with a seamless experience again in the future!
Kind Regards,
Sophia
Communications Officer
Raeesa was very helpful!!
13 de julho de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Bobby,
Thank you for taking the time to leave us a five-star review!
We are delighted to hear Raeesa was extremely helpful.
She is a highly valued member of our team here at DBS Check Online and we will be sure to pass your wonderful feedback along to her.
We look forward to assisting you again in the future!
Kind Regards,
Sophia
Communications Officer
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