After taking £120.00 from my account on the 31st March this office then explained that I had not been identified correctly. I went through the whole process twice getting photographed and both my driv... Ver mais
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Veja o que dizem as avaliações
This is my second experience applying for a DBS. I’ve particularly noticed how much more streamlined and simpler the process now is. Normally applying for anything online can be confusing and complica... Ver mais
A empresa respondeu
The website was very clear, easy to navigate, and user-friendly. The application process was simple and straightforward from start to finish. I uploaded my ID and other documents using my smartphone,... Ver mais
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The new online dashboard has made the entire process, from submission and tracking far more efficient. Our account manager, Ikra, guided us through every stage to ensure we could fully utilise the sys... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
DBS check online application service for Individuals & businesses
Informações de contato
Reino Unido
- dbscheckonline.org.uk
4,2
Muito Bom
4 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Easy peasy
Easy peasy and super quick. Confirmation in less than an hour, great service 5*
13 de julho de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Nick,
We really appreciate your lovely 5 star review!
It is amazing to hear you found the process quick and easy.
At DBS Check Online, we treat every application as a priority, aiming for submission within 1-3 working to ensure you get your results as fast as possible.
We truly appreciate your feedback and look forward to assisting you again in the future!
Kind Regards,
Sophia
Communications Officer
Great customer service and support
25 de junho de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Clare,
Thank you for taking the time to leave us a 5 star review!
We are pleased to hear you received excellent customer service and felt well-supported by our team.
We look forward to working with you again in the future!
Kind Regards,
Sophia
Communications Officer
good quick simple
6 de julho de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi ave,
We really appreciate your 5 star review!
We are pleased to hear you found the process quick and simple.
We hope to provide you with excellent service again in the future!
Kind Regards,
Sophia
Communications Officer
INCREDIBLY EASY TO USE AND VERY FAST
Was sceptical that this would return quickly, given my previous experience with lengthly waits for enhanced DBS with other companies. However, this was returned in less than 24 hours, expensive, but definitely worth it in my experience!
1 de julho de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Sarah,
Thank you for taking the time to leave us a 5 star review!
We are thrilled to hear your enhanced check was returned within 24 hours. At DBS Check Online, we aim to submit all applications within 2-3 working hours to ensure your certificate is dispatched as quickly as possible.
We truly appreciate your feedback and hope to work with you again in the future!
Kind Regards,
Sophia
Communications Officer
Dealt with very quickly and no fuss
1 de julho de 2026
Resposta da DBS Check Online
Hi Clive,
Thank you for your lovely 5 star review!
We are pleased to hear you received quick and efficient service from us.
We look forward to providing you with another seamless experience in the future!
Kind Regards,
Sophia
Communications Officer
Efficient and prompt
Efficient and prompt whilst being personal at same time.
1 de julho de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Chris,
Thank you for your lovely review!
We are pleased to hear you found the process quick and efficient.
We hope to work with you again in the future!
Kind Regards,
Sophia
Communications Officer
The staff really go above and beyond
The staff really go above and beyond. Shout out to Raeesa. A wonderful human being and super helpful.
2 de julho de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Roz,
Thank you for taking the time to leave us a 5 star review!
We are delighted to hear you were met with exceptional service from Raeesa.
She is a highly valued member of our team here at DBS Check Online and always strives to go above and beyond for our customers. I will be sure to pass on your feedback, I know it will make her day!
Kind Regards,
Sophia
Communications Officer
This is my second experience applying…
This is my second experience applying for a DBS. I’ve particularly noticed how much more streamlined and simpler the process now is. Normally applying for anything online can be confusing and complicated. But wasn’t the case with my 2nd DBS Online! The pages were very clear to follow step by step and the process was much easier to apply. And there’s a phone line to call for assistance, but I didn’t need to use it. Thank You, Roger Shutt
2 de julho de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Roger,
We really appreciate your amazing 5 star review!
We are delighted to hear the process was simple and straightforward for you to follow. Providing a seamless experience is always our top priority.
We look forward to welcoming you back in the future!
Kind Regards,
Sophia
Communications Officer
Easy to apply
2 de julho de 2026
Resposta da DBS Check Online
Hi Terry,
We really appreciate your 5 star review!
It is wonderful to hear you found the process easy.
We hope to work with you again in the future.
Kind Regards,
Sophia
Communications Officer
Good website and great customer service
The website was good, however i wasn't sure which option to take so scheduled a call. The agent was really helpful and offered to follow through the whole registration with us if desired.
1 de julho de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Maria,
Thank you for taking the time to share your lovely feedback!
We are pleased to hear our team were able to help you choose the correct level of check.
We hope to work with you again in the future!
Kind Regards,
Sophia
Communications Officer
Astronomic charges for basic DBS
Astronomic charges for basic DBS. Please cancel the account with Hadlow Medical Centre. Plus had to pay a set-up fee! Money making company. Would not recommend.
30 de junho de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Ann,
Thank you for taking the time to leave us a review and share your feedback regarding our service costs.
When applying for basic DBS checks, you can choose to submit an individual application or bulk-purchase them as an organisation. For organisations registering with us, we charge a one-off fee, which is standard practice across other DBS umbrella bodies. Please note that organisation registration is mandatory if you need to apply for standard or enhanced checks.
Many customers choose our service specifically because they prefer help completing applications rather than doing it themselves. In addition to this, our portal system allows for employers to keep track on all employee DBS applications and obtain frequent, real-time updates to help streamline this process for you.
Our pricing structure accounts for the fast-track processing we apply to every application to ensure minimal delay. We strive to process applications within 2-3 working hours which aids the dispatch timeframe of certificates. We also provide digital summary certificates to all employers along with the official copy that is dispatched to your employees. Additionally, all employers are assigned a dedicated Account Manager who provides comprehensive support to meet all your DBS requirements.
We aim for complete transparency with our pricing. All fees are disclosed in full online to help customers make an informed choice on the service they wish to proceed with.
If you wish to cancel the account, please reach out to our refunds team at refunds@dbscheckonline.org.uk and our advisors will attend to your request shortly.
Kind Regards,
Sophia
Communications Officer
AVOID!!!
Well, I need to except that that I was ripped off be this company. A month later still heard nothing from them. AVOID, AVOID, AVOID!!!
2 de maio de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Mark,
Thank you for taking the time to share your feedback. We are very sorry to hear you have not received any correspondence from us regarding your application.
Unfortunately, we have been unable to locate a matching record or order in our system for you. To help us investigate this, please provide your full name and email address used on the application. Alternatively, if you would like to speak to one of our customer advisors, please kindly reach out to our enquiries department at enquiries@dbscheckonline.org.uk.
We are committed to resolving this issue for you as quickly as possible and look forward to hearing from you.
Kind Regards,
Sophia
Communications Officer
The process of registering was very…
The process of registering was very easy and the support was excellent
29 de junho de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Kay,
Thank you for taking the time to leave us a 5 star review!
We are thrilled to hear you found the registration process easy and received excellent support.
At DBS Check Online, we always aim to deliver exceptional service and make this process simple and straightforward for you.
We appreciate your feedback and hope to work with you again in the future!
Kind Regards,
Sophia
Communications Officer
Very smooth process guided step by step…
Very smooth process guided step by step on the DBS website. Uploading of documents also was straightforward. The whole verification was completed in only 2 days, so excellent all round.
25 de junho de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Arif,
We really appreciate your 5 star review!
It is amazing to hear you found the process straightforward and quick.
At DBS Check online, we strive to make the application process as simple and efficient as possible to provide you with a smooth, stress-free experience.
We hope to serve you again in the future!
Kind Regards,
Sophia
Communications Officer
Super easy
I can't beleive how, easy the process is, the account manager is so, helpful super easy so fast no fuss. 10/10
25 de junho de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Leah,
Thank you for taking the time to leave us a 5 star review!
We are delighted to hear you found the process straightforward and that your accounts manager provided excellent support.
At DBS Check Online, our team is dedicated to providing employers with a smooth, stress-free experience.
We truly appreciate your feedback and look forward to assisting you again in the future.
Kind Regards,
Sophia
Communications Officer
Found them on Google and applied
Found them on Google and applied. Process worked fine but I feel like I’ve been scammed now that I realise that I could have booked direct for a fraction of the cost.
17 de junho de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Matt,
Thank you for taking the time to leave us a review and share your feedback regarding our service costs.
Whilst we understand our prices are slightly higher, our fees are structured to reflect the quick, high quality and comprehensive support we deliver.
We are one of the quickest in terms of processing. As a result, our time frame for certificates to be issued is often shorter. This efficiency is reflected in your DBS results, which were successfully issued within 48 working hours of submitting your application.
We also provide digital summary certificates to all employers along with the official copy that is dispatched to your employees.
All organisations are assigned a personal accounts manager who will be your first point of contact and is dedicated to supporting and guiding you through the process of applying for your employees DBS Checks.
We hope these advantages show why our service is worth the extra investment.
Kind Regards,
Sophia
Communications Officer
Avoid this company and book direct.
Avoid this company and book direct.
We requested a refund within 24 hours and were initially told that the full amount would be refunded with perhaps a 'small' admin fee. What followed was 7 weeks of chasing for updates, with poor communication throughout.
Despite being told we would receive a full refund (we have email proof), the company later deducted £30 per person from the refund amount for checks that were intended to be carried out resulting in over £500 not refunded as their email had initially said.
The entire process was frustrating, time-consuming, and felt very misleading given the assurances we received at the start. To make matters worse, we later discovered that booking directly through the Gov website would have been 80% cheaper than using this company (£110 vs £21!!).
We selected this company so as a business we could track checks and host in one place, but don't bother as they are so unreasonable and unresponsive (note they reply to good reviews and ignore the bad...). Do yourself a favour: save your money, avoid the hassle, by booking direct.
23 de junho de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi,
Thank you for taking the time to leave us a review.
We genuinely regret that your experience did not meet your expectations and understand the frustration caused by this situation.
Upon further investigation, we can confirm a full refund was issued for your DBS registration. In line with our Terms and Conditions, the standard administration fee was retained for the processing of your applications. We acknowledge that the extended communication and overall timeline for this resolution exceeded our usual standards. We take full accountability for this delay and sincerely apologise for any inconvenience caused.
Many customers choose our service specifically because they prefer help completing applications rather than doing it themselves. In addition to this, our portal system allows for employers to keep track on all employee DBS applications and obtain frequent, real-time updates to help streamline this process for you.
Our pricing structure accounts for the fast-track processing we apply to every application to ensure minimal delay. We strive to process applications within 2-3 working hours which aids the dispatch timeframe of certificates. Additionally, all employers are assigned a dedicated Account Manager who provides comprehensive support to meet all your DBS requirements.
We aim for complete transparency with our pricing. All fees are disclosed in full online to help customers make an informed choice on the service they wish to proceed with.
We appreciate the opportunity to address your concerns and will use your feedback to refine our internal processes.
Kind Regards,
Sophia
Communications Officer
Awful service
Awful service. I have tried calling numerous times - never seem to get through to anyone and I’m still awaiting my DBS which has been exactly 4 weeks and 1 day. Still showing as going through the process. I just don’t understand why it takes so long. This has now affected my mental health, as I was hoping to have started my new job.
22 de maio de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Zeodora,
Thank you for taking the time to leave us a review.
We regret to hear about your experience, however, upon further investigation we cannot locate an existing order for you on our system with the information you have provided. It seems you may have used a different DBS umbrella body to process your application.
In order for us to investigate this, please provide your full name and email address used on the application. Alternatively, if you would like to speak to one of our customer advisors, please kindly reach out to our enquiries department at enquiries@dbscheckonline.org.uk.
Our team will be more than happy to assist you and address any concerns you may have.
Thank you for your understanding.
Best regards,
Sophia
Communications Officer
Great service and the lady on the phone…
Great service and the lady on the phone was exceptional. I realise it’s there job, though I felt she had my interests and understood exactly my needs.
22 de junho de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Keith,
We really appreciate your 5 star review!
It is wonderful to hear you had such a positive experience with our service.
Our team here at DBS Check Online always aims to provide the best possible support, and we look forward to helping you again next time!
Kind Regards,
Sophia
Communications Officer
I recommend it
I recommend it. It’s easy to fill in and gets processed much faster.
16 de junho de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi,
Thank you for taking the time to leave us a 5 star review!
We are pleased to hear you found our application form easy to fill in. One of the biggest benefits of using DBS Check Online is our fast processing times, ensuring you get your certificate without delay.
Your feedback is truly appreciated and we hope to serve you again in the future!
Kind Regards,
Sophia
Communications Officer
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