After taking £120.00 from my account on the 31st March this office then explained that I had not been identified correctly. I went through the whole process twice getting photographed and both my driv... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
This is my second experience applying for a DBS. I’ve particularly noticed how much more streamlined and simpler the process now is. Normally applying for anything online can be confusing and complica... Ver mais
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The website was very clear, easy to navigate, and user-friendly. The application process was simple and straightforward from start to finish. I uploaded my ID and other documents using my smartphone,... Ver mais
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The new online dashboard has made the entire process, from submission and tracking far more efficient. Our account manager, Ikra, guided us through every stage to ensure we could fully utilise the sys... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
DBS check online application service for Individuals & businesses
Informações de contato
Reino Unido
- dbscheckonline.org.uk
4,2
Muito Bom
4 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I recommend it
I recommend it. It’s easy to fill in and gets processed much faster.
16 de junho de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi,
Thank you for taking the time to leave us a 5 star review!
We are pleased to hear you found our application form easy to fill in. One of the biggest benefits of using DBS Check Online is our fast processing times, ensuring you get your certificate without delay.
Your feedback is truly appreciated and we hope to serve you again in the future!
Kind Regards,
Sophia
Communications Officer
Resposta da DBS Check Online
Hi Rob,
Thank you for delightful 5 star review!
We are pleased to hear you found our service quick and easy to use.
Your feedback is appreciated and we hope to serve you again in the future.
Kind Regards,
Max
Communications Officer
Prompt and excellent service.
15 de junho de 2025
Avaliação não solicitada
Resposta da DBS Check Online
Hi Yashab,
We really appreciate you taking the time to share your feedback!
It is good to hear you received prompt and excellent service.
We truly value your support and look forward to working with you again in the future.
Kind Regards,
Max
Communications Officer
Everything was logical and easy to do
12 de junho de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Tony,
Thank you for your taking the time to share your lovely review!
We are thrilled to hear you found the process logical and easy to follow.
We truly appreciate your feedback and look forward to serving you again in the future!
Kind Regards,
Sophia
Communications Officer
Very straightforward service
Very straightforward service
11 de junho de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Jack,
Thank you for taking the time to share your feedback!
It is amazing to hear you found the process very straightforward.
We hope to work with you again in the future!
Kind Regards,
Sophia
Communications Officer
Excellent service
11 de junho de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Mohammad,
Thank you so much for your 5 star review!
We are thrilled to hear you are happy with the service you have received.
We hope to provide you with another seamless experience again in the future!
Kind Regards,
Sophia
Communications officer
Resposta da DBS Check Online
Hi Mohamed,
We really appreciate you taking the time to leave us a review.
It is good to hear you found our service fast and easy to use.
We truly value your feedback and hope to serve you again soon!
Kind Regards,
Sophia
Communications Officer
Disgusting service. Unprofessional woman
Disgusting service. 3 days trying to contact them regarding a mistake from their side. Lady answered half asleep. She hung up. Rang again. Same lady. Requested that I could not hear her and background noise was loud. She said she is sorting it and hung up. She doesn't deserve to be working on calls.
3 days later still nothing has been sorted. Not even 1 star is deserved here
Adding on. Today have rang again. Same service. They took my number, just like the last 3 times, saying would get call back. Still awaiting that call back. At this point cannot be bothered with such likes.
As I cannot reply. I'm adding on. They never took my ref as they cut me off each time. Ease read review carefully. The number called was 0300 020 0190.
The reply says more about the experience. Now I have not got the job due to ignorance and delay and mistake on my enhanced DBS.
11 de junho de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Khoula,
Thank you for taking the time to leave a review.
We regret to hear about your experience, but upon investigating, we cannot locate an existing order in our records from the details you have provided. It appears that you may not have used our services.
However, if you believe you have used our services and would like for someone to look into this, we kindly ask you to reach out to our enquiries department at enquiries@dbscheckonline.org.uk. Alternatively, please provide us with your order details so we can investigate this further.
Thank you for your understanding.
Update- Thank you for getting back to us. We can confirm the number 03000 200 190 does not belong to our organisation. You have been in contact with the Disclosure and Barring Service themselves meaning you have not received any calls from ourselves. We are an independent DBS umbrella body and have no direct affiliations with the Disclosure and Barring Service.
Best regards,
Sophia
Communications Officer
unimpressed with service and excessive…
unimpressed with service and excessive admin charges, i would check additional charges vs other options first
10 de junho de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Richard,
Thank you for sharing your feedback regarding our service costs.
Whilst we understand our prices are slightly higher, our fees are structured to reflect the quick, high quality and comprehensive support we deliver.
We are one of the quickest in terms of processing. As a result, our time frame for certificates to be issued is often shorter.
We also provide digital summary certificates to all employers along with the official copy that is dispatched to your employees.
All organisations are assigned a personal accounts manager who will be your first point of contact and is dedicated to supporting and guiding you through the process of applying for your employees DBS Checks.
We hope these advantages show why our service is worth the extra investment.
Kind Regards,
Sophia
Communications Officer
Simple verification and speed of process
9 de junho de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi John,
Thank you for your 5 star review!
We are pleased to hear the verification process was quick and straightforward.
Our digital ID verification is highly popular with our customers because it is designed to be completely fast and hassle-free.
We hope to work with you again in the future!
Kind Regards,
Sophia
Communications Officer
Resposta da DBS Check Online
Hi,
We really appreciate you taking the time to share your experience whilst using our services.
It is good to know the instructions were very easy to follow.
We appreciate your feedback and hope to serve you again in the future.
Kind Regards,
Max
Communications Officer
It was straightforward process
1 de junho de 2026
Resposta da DBS Check Online
Hi Mark,
Thank you for taking the time to share your feedback.
We are pleased to hear you found the process straightforward.
We hope to work with you again soon!
Kind Regards,
Sophia
Communications Officer
Feedback re online DBS check
Simple and easy steps to follow, flow of information needed from me was clear.
2 de junho de 2026
Resposta da DBS Check Online
Hi Makarand,
We really appreciate you taking the time to leave us a 5 star review!
It is amazing to hear you found the process simple and easy to follow.
Our goal is to make the DBS application process quick and straightforward, to provide customers with a stress-free experience.
We truly value your feedback and hope to serve you again soon!
Kind Regards,
Sophia
Communications Officer
Quick to answer calls
Quick to answer calls, incredibly helpful staff and quick to complete work. Thank you for all your help today! :)
3 de junho de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Miriam,
Thank you for your amazing 5 star review!
It is good to hear you received exceptional customer service from our team here at DBS Check Online.
We always strive to be as helpful as possible and get your DBS Check results back to you as quickly as we can.
We look forward to assisting you again in the future!
Kind Regards,
Sophia
Communications Officer
Have not received my certificate yet
3 de junho de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Fred,
Thank you for taking the time to leave a review.
It is unfortunate to hear you are still awaiting your DBS certificate, but upon investigating, we cannot locate an existing order for you in our records.
If you believe you have used our services and would like to request an update on the status of your application, we kindly ask you to reach out to our enquiries department at enquiries@dbscheckonline.org.uk. Alternatively, provide us with your phone number, email address and order details so we can investigate this further.
Thank you for your understanding.
Best regards,
Sophia
Communications Officer
Excellent service
Excellent service.
3rd year of using DBS Check online. Takes a few minutes to get through the questionnaire.
Highly recommended
1 de junho de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Ian,
We really appreciate you taking the time to share your experience whilst using our services.
We are thrilled to have you as a returning customer and glad to hear you have had such a great experience with us on every occasion.
We hope to continue providing you with an easy, seamless experience in the future.
Kind Regards,
Sophia
Communications Officer
Good in the main but some usage issues
It was clear but it would not scroll down in latter pages so i couldn't complete it and ended up doing a few times until it worked; attaching docts could have been clearer but that said follow up to receive what was needed was prompt and it was clear when it was all received
1 de junho de 2026
Resposta da DBS Check Online
Hi Julie,
Thank you for sharing your experience with us.
It is unfortunate to hear you experienced difficulties with our application form. Our team here at DBS Check Online are always ready to support you through the application process to ensure it is as smooth and stress-free as possible.
We are pleased that the issue was resolved quickly and the rest of the services were carried out promptly.
We look forward to serving you again in the future.
Kind Regards,
Sophia
Communications Officer
Very easy to fill in the form
Very easy to fill in the form. Clear questions and very quick process with good choices of types of ID. There is also a convenient choice of types of ID too-digital or card .
29 de maio de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Margaret,
Thank you for taking the time to leave us a 5 star review!
We are pleased to hear the form was very clear and easy to fill in.
Our goal is to offer flexible ways for you to present your DBS check, making the process as convenient as possible for both you and your employer.
We hope to serve you again in the future!
Kind Regards,
Sophia
Communications Officer
First class service
We received a first class service. Our personal advisor was extremely helpful and professional. Our checks were completed within 24 hours.
12 de maio de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Julie,
We really appreciate your 5 star review!
It is lovely to hear you received your checks within 24 hours. At DBS Check Online, we treat every application as a priority and aim to submit them within 2-3 working hours.
Our team always works hard to provide the best possible service to our customers!
We hope to work with you again in the future.
Kind Regards,
Sophia
Communications officer
It was very difficult to send photos…
It was very difficult to send photos because they were blurred and not clear They were eventually sent by email
28 de maio de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Sandra,
Thank you for taking the time to share your experience whilst using our services.
It is good to know you were eventually able to send your documents over to us. At DBS Check Online, we aim to provide a variety of options when it comes to uploading and verifying your ID to accommodate all of our customers i.e. digital ID verification via the platform YOTI and manual ID verification.
We hope to serve you again in the future!
Kind Regards,
Max
Communications Officer
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