After taking £120.00 from my account on the 31st March this office then explained that I had not been identified correctly. I went through the whole process twice getting photographed and both my driv... Ver mais
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Veja o que dizem as avaliações
This is my second experience applying for a DBS. I’ve particularly noticed how much more streamlined and simpler the process now is. Normally applying for anything online can be confusing and complica... Ver mais
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The website was very clear, easy to navigate, and user-friendly. The application process was simple and straightforward from start to finish. I uploaded my ID and other documents using my smartphone,... Ver mais
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The new online dashboard has made the entire process, from submission and tracking far more efficient. Our account manager, Ikra, guided us through every stage to ensure we could fully utilise the sys... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
DBS check online application service for Individuals & businesses
Informações de contato
Reino Unido
- dbscheckonline.org.uk
4,2
Muito Bom
4 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very useful if your looking for help with applying for DBS check.
The woman I spoken with over the phone was very helpful and very impressed with the service from your company. They have helped me with an enhanced DBS check that I needed.
Thank you so much for your help! Would definitely recommend if someone is looking for help with DBS check.
28 de maio de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi,
We really appreciate your 5 star review!
It is amazing to hear you received wonderful customer service from our team.
At DBS Check Online, we strive to meet all customers needs and expectations to make this process easier for you.
We hope to work with you again in the future!
Kind Regards,
Sophia
Communications Officer
Fantastic service from DBS online
Fantastic service from DBS online. Super speedy, quick and easy instructions to follow and thorough updates. Thank you
26 de maio de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Aimee,
Thank you for your wonderful 5 star review!
We are delighted to hear the instructions were easy to follow and you received your DBS quickly.
We hope to serve you again in the future!
Kind Regards,
Sophia
Communications Officer
Chantal was super helpful
Chantal was super helpful! I was contacted within the hour of creating my account and i was able to raise the DBS check the same day. Really great service.
18 de maio de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Amy,
Thank you so much for your kind feedback.
We’re delighted to hear that Chantal was able to support you so quickly and help you get your DBS application raised the same day. Providing fast, helpful service is exactly what we aim for, and it’s great to know your experience reflected that.
We really appreciate you taking the time to share your review.
Kind Regards,
Daniel
Communications Officer
Resposta da DBS Check Online
Hi Matthew,
We really appreciate your 5 star review!
It is amazing to hear you had a fast and efficient experience with us.
We hope to provide you with a seamless service again!
Kind Regards,
Daniel
Communications Officer
Quick and efficient
Quick and efficient; easy to use, and ability to use digital ID upload sped up the application
20 de maio de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Alice,
Thank you for taking the time to share your experience whilst using our services!
We are delighted to hear you found the process really straight forward and easy to complete.
At DBS Check Online, we strive to keep customers updated with their applications at all stages to ensure a smooth, stress-free experience.
We appreciate your feedback and hope to work with you again in the future.
Kind Regards,
Daniel
Communications Officer
Resposta da DBS Check Online
Hi Jess,
Thank you for the 5‑star review. We’re really glad to hear everything was straightforward and that you had a smooth experience with us. We appreciate you taking the time to share your feedback.
Kind Regards,
Daniel
Communications Officer
Easy to use
I found the application very user friendly and easy to navigate.
19 de maio de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Paul,
Thank you for the 5‑star review. We’re really pleased to hear you found the application easy to use and the system user‑friendly. Making the process simple and clear is something we work hard on, so it’s great to know it worked well for you.
We appreciate you taking the time to share your feedback.
Kind Regards,
Daniel
Communications Officer
staff on the phone were terrific
staff on the phone were terrific. extremely helpful and polite. cost horrific but that's not their fault
18 de maio de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi JW,
Thank you so much for the 5‑star review. We’re really pleased to hear that our phone team were terrific and that you found them helpful and polite — we’ll make sure your feedback is passed on to them.
We understand your comment about the cost. Our team don’t set the DBS fees, but they do their best to make the process as smooth and supportive as possible, and we’re glad that came through in your experience.
We appreciate you taking the time to share your feedback.
Kind Regards,
Daniel
Communications Officer
easy to do and someone to speak to
easy to do and someone at the end of the email when there are problems.
6 de maio de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Niki,
Thank you so much for the 5‑star review. We’re really pleased to hear you found the process easy and that our team were there to support you when you needed help. Having someone available at the end of an email is something we take seriously, so it’s great to know it made a difference to your experience.
We appreciate you taking the time to share your feedback.
Kind Regards,
Daniel
Communications Officer
Opened the account and had a call from…
Opened the account and had a call from Raeesa within 3 minutes explaining how to apply and use the account. Very simple service, low in admin, my employees are now compliant.
13 de maio de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi.
Thank you for your wonderful 5 star review!
We are delighted to hear you received such high-quality support from Raeesa.
She is an expert at breaking down the DBS steps for customers.
I will be sure to pass your feedback onto her, I know it will make her day!
Kind Regards,
Sophia
Communications Officer
Resposta da DBS Check Online
Hi Dan,
We really appreciate your 5 star review!
It is amazing to hear you had a fast and efficient experience with us.
We hope to provide you with a seamless service again!
Kind Regards,
Sophia
Communications Officer
A really straight forward process
Was a really straight forward process and easy to navigate.
A big fan of the updates of the application process too 👍🏻
11 de maio de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Darryl,
Thank you for taking the time to share your experience whilst using our services!
We are delighted to hear you found the process really straight forward and easy to complete.
At DBS Check Online, we strive to keep customers updated with their applications at all stages to ensure a smooth, stress-free experience.
We appreciate your feedback and hope to work with you again in the future.
Kind Regards,
Sophia
Communications Officer
Scam? Expensive and unprofessional
As it was my first time doing this, I fell into an instant trap: I didn't realise DBS checks weren't supposed to be this expensive. I emailed for a receipt, as they didn't initially provide one (which in itself is terrible), but they also did not engage with me whatsoever, and only put the chart into the email to show me their obscene price breakdown and VAT charges. No hello, no sign off, no human interaction. Really dodgy; got myself in trouble with my employer, as they thought this was a scam, and I was ready to call my bank and cancel the payment as fraud. Do not recommend.
Edit: just adding that their fast-track service certainly is fast, it came the next day, but the letter in the post was handwritten which is really bizarre for a company charging such high prices, and my DBS card looks fake (poorly made, again, considering the price I paid). I spent an hour with my partner researching the company to make sure I hadn't fallen for an elaborate identity theft scam because I was genuinely convinced it wasn't real. Their prices definitely do not mean better quality of service. I'm genuinely confused by this company, and feel like a fool for not doing better research, or getting my employer to do my DBS check. This company preys on naivety and inexperience.
8 de maio de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Charlotte,
Thank you for taking the time to leave us a review.
It is very unfortunate to hear you were dissatisfied with the service received.
DBS Check Online are a registered umbrella body with the Government authorised to process DBS Checks.
Receipts of purchase are automated and sent out immediately via email. A VAT receipt was also sent upon request detailing an official breakdown of the charges associated with your DBS Check and our company registration information.
A core benefit of applying with us is our fast-track processing. We strive to process applications within 2-3 working hours which aids the dispatch timeframe of certificates.
As noted in your review, your results were received the next day, hence fast and efficient service was provided by us.
All DBS certificates are dispatched by the Government and are official printed copies. The ID cards are an independent service we offer to customers. They are an easier method of verifying to employers you have an up-to-date DBS Check.
We hope this provides clarification regarding the services we offer.
Kind Regards,
Sophia
Communications Officer
I didn’t realise that you were not the…
I didn’t realise that you were not the main DBS office and you charge £100 more than they do so feel totally robbed
7 de maio de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi David,
Thank you for taking the time to leave us a review. It is very unfortunate to hear you are unhappy with the service.
DBS Check Online are a registered umbrella body with the Government authorised to process DBS Checks for individuals and employers.
Along with your DBS Check, we can see you have purchased add-ons which raise the cost of your check. Some of the add-ons we provide include fast-track, digital verification and ID cards.
We aim for complete transparency with our pricing. All fees are disclosed in full online to help customers make an informed choice on the service they wish to proceed with.
Kind Regards,
Sophia
Communications Officer
website intuitive to use and easy…
website intuitive to use and easy process through to payment
7 de maio de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Gary,
We really appreciate your 5 star review!
It is amazing to hear you found our services easy to use.
We hope to provide you with a smooth experience again in the future.
Kind Regards,
Sophia
Communications Officer
It was quick
4 de maio de 2026
Resposta da DBS Check Online
Hi Dipti,
Thank you for taking the time to leave us a 5 star review!
We are delighted to hear you had such a fast experience with us.
We look forward to working with you again in the future.
Kind Regards,
Max
Communications Officer
Excellent service!
For me, it was the way that the agent - Ikra- handled this. She was informative, extremely helpful, friendly and kind. I didn't feel rushed, and she definitely knew what she was doing.
Also, the certificate was issued incredibly quickly.
No complaints from me at all.
I would use this service again if needed.
Thank you, Ikra.
27 de abril de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Dawn,
Thank you for your delightful 5 star review!
It is amazing to hear Ikra was extremely helpful and informative. She is a key asset to the DBS Check Online team. I will ensure she receives your feedback!
We hope to work with you again in the future.
Kind Regards,
Sophia
Communications Officer
The service is super efficient and easy…
The service is super efficient and easy to navigate. The customer support is great. You were contacted straight away and Richard the customer support manager is super friendly and very helpful. Definitely will recommend the service.
Thank you.
6 de maio de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Marco,
We really appreciate your 5 star review!
We are delighted to hear you found our services efficient and easy to use.
It is amazing to hear Richard was super friendly and helpful. He is a highly valued member of our team here at DBS Check Online! I will ensure Richard hears of your feedback, i know it will make his day!
Kind Regards,
Sophia
Communications Officer
Awful
Seemed like i was getting the check i wanted on the website, when it arrived it was not the one I was expecting and totally useless to me, when I asked for a refund they refused.
£120 down and now I have to pay a proper provider for the DBS check i thought I was getting.
1 de maio de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi,
Thank you for taking the time to leave us a review. I'm sorry to hear your experience wasn't what you expected.
The application you submitted was for an individual basic DBS Check. Prior to applying online, we provide all information needed to help customers determine which level of check they require. It is made clear you are applying for a basic DBS Check and if you wish to apply for the enhanced, we first require you to register your organisation with us.
Along with your DBS Check, it seems you may have purchased add-ons which raise the cost of your check. Some of the add-ons we provide include fast-track, digital verification and ID cards.
We aim for complete transparency with our pricing. All fees are disclosed in full online to help customers make an informed choice on the service they wish to proceed with.
If you have any further questions, please feel free to reach out to our support team on enquiries@dbscheckonline.org.uk, our team will be happy to assist you.
Kind Regards,
Sophia
Communications Officer
I 100% tried to use this site
I 100% tried to use this site , I resent the implication that I didn’t . Also you kept £40 of my money as an ‘admin’ fee for the fact your system would not load my documents. You can save your money and go direct to dbs official and it’s £40 cheaper .
29 de abril de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Julie,
Thank you for your review. We’re sorry to hear you felt frustrated, and we’d like to clarify what happened with your application.
You did attempt to use the service, but the DBS process could not be completed because the required documents were not successfully uploaded. Without valid documents, we are unable to submit an application to the DBS, which is why no check was raised.
The £40 you mentioned is the non‑refundable admin fee that covers the work carried out by our team — including account creation, identity verification attempts, system checks, and support provided during the process. This fee is outlined before payment and applies even if an application cannot be submitted due to missing or incomplete documents.
You are absolutely welcome to apply directly through the official DBS service if you prefer — many customers choose whichever route suits them best.
If you would like us to review your case again or check whether anything further can be done, please contact our support team and we’ll be happy to help.
Kind Regards,
Daniel
Communications Officer
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