After taking £120.00 from my account on the 31st March this office then explained that I had not been identified correctly. I went through the whole process twice getting photographed and both my driv... Ver mais
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Veja o que dizem as avaliações
This is my second experience applying for a DBS. I’ve particularly noticed how much more streamlined and simpler the process now is. Normally applying for anything online can be confusing and complica... Ver mais
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The website was very clear, easy to navigate, and user-friendly. The application process was simple and straightforward from start to finish. I uploaded my ID and other documents using my smartphone,... Ver mais
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The new online dashboard has made the entire process, from submission and tracking far more efficient. Our account manager, Ikra, guided us through every stage to ensure we could fully utilise the sys... Ver mais
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Detalhes da empresa
Informação fornecida por fontes externas variadas
DBS check online application service for Individuals & businesses
Informações de contato
Reino Unido
- dbscheckonline.org.uk
4,2
Muito Bom
4 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Genereally everything went smoothly.
Genereally everything went smoothly.
Slight problem with verification self photo.
Resolved by scanning documentation.
1 de maio de 2026
Resposta da DBS Check Online
Hi Patricia,
We really appreciate you taking the time to leave us a review.
It is good to hear the application process was smooth for you.
We also offer alternative methods to uploading and verifying your documents that may be easier to complete than the digital verification. For example, you can email your verified documents over to our processing team or use the manual verification method provided on our website.
We hope to work with you again in the future!
Kind Regards,
Sophia
Communications Officer
Resposta da DBS Check Online
Hi Richard,
Thank you for your 5 star review!
We are delighted to hear you found the process quick and easy to complete.
We hope to work with you again in the future!
Kind Regards,
Sophia
Communications Officer
Frustrating and unhelpful
I has taken us months to complete the process of obtaining PVG's. I appointed DBS on the understanding that they would provide assistance in obtaining the required PVG's, however they complicated the process and made errors meaning that not all the PVG's got shared with us as required. It has been a very frustrating experience. When I tried to complain I was fobbed off and not heard anything further about my compliant.
4 de maio de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Ainslee,
We are very sorry for the fustration our service has caused.
Upon further investigation, we found that a processing error occurred during your PVG submissions, resulting in the applicant being unable to share the outcome with your organisation.
We sincerely apologise for this oversight and have since implemented appropriate measures to prevent this from happening again.
Our processing team resubmitted the necessary applications and we expect the remainder of the process to run smoothly.
Regarding your formal complaint, this has been escalated with the relevant department. These matters are taken seriously and we will aim to update you once the investigation is finalised.
Thank you for your patience.
Kind Regards,
Max
Communications Officer
Great customer service
The company is fast and will help with anything, the only problem I had was I couldn't see how to apply for and additional check through the portal so ended up doing it the old way. It is still being processes and I did have a phone call asking if everything was ok. great customer service.
1 de maio de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Debbie,
Thank you for taking the time to share your experience!
We are delighted to hear you always receive fast service from us. On the portal, there is an option to create new applications through the 'All Applications' tab.
Should you require any further assistance, please do not hesitate to contact us, we will be happy to help!
Kind Regards,
Sophia
Communications Officer
Resposta da DBS Check Online
Hi Samuel,
We really appreciate your 5 star review!
It is wonderful to hear you found our services fast, efficient and creative.
At DBS Check Online, we are constantly updating our services to better serve our customers.
Thank you for choosing us!
Kind Regards,
Sophia
Communications Officer
PROVIDING A VERY EFFICIENT SERVICE
1 de maio de 2026
Resposta da DBS Check Online
Hi Gerald,
Thank you for taking the time to leave us a 5 star review!
It is wonderful to hear you found our service very efficient.
We hope to work with you again in the future.
Kind Regards,
Sophia
Communications Officer
Resposta da DBS Check Online
Hi Sarah,
Thank you for taking the time to leave us a 5 star review!
We are happy to hear you are pleased with the service you have received.
We hope to serve you again in the future!
Kind Regards,
Sophia
Communications Officer
A good platform to set up for your…
A good platform to set up for your business, so that organisational checks can be carried on the workforce.
29 de abril de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Karen,
We really appreciate your 5 star review!
It is lovely to hear you are pleased with the service you have received for your business.
We appreciate your feedback and hope to continue working with you.
Kind Regards,
Sophia
Communications Officer
It was easy
It was easy, instructions were clear and concise and everything went smoothly and fast.
28 de abril de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi,
Thank you for your amazing 5 star review!
It is wonderful to hear this process was fast and easy for you.
At DBS Check Online, we are always updating our website to make this process more easy and efficient for our customers to use.
We hope to serve you again in the future!
Kind Regards,
Sophia
Communications Officer
Very quick service
20 de abril de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Thanet,
We really appreciate your 5 star review!
It is good to hear you found the process fast and efficient.
We hope to provide you with excellent service again in the future!
Kind Regards,
Sophia
Communications Officer
DONT USE These are a Scam
DONT USE These are a Scam, Quick Sale, they take your money for something you can get off the Gov website, refused to give a refund.
3 de fevereiro de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Dallas,
Thank you for your feedback.
We’re genuinely sorry to hear you feel this way, and we’d like to clarify a few important points.
We are not affiliated with the Government, and we do not claim to be. We provide a paid support service, which includes application assistance, document checks, guidance, and customer support throughout the process.
Many customers choose our service specifically because they prefer help completing applications rather than doing it themselves.
Regarding refunds, we can only issue them in line with our published terms and conditions. If a service has already been processed or delivered, a refund may not be applicable — but we always review each case fairly.
We’d really like to look into your situation properly. If you contact our support team with your order details, we’ll be happy to review your case and ensure everything has been handled correctly.
Thank you for giving us the opportunity to address your concerns.
Best regards,
Sophia
Communications Officer
Talked through the process.
21 de abril de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Rob,
Thank you for your 5 star review!
We’re delighted that you choose us for your employee background checks. Our team is always here to help, and we look forward to supporting you again in the future.
Kind Regards,
Max
Communications Officer
scheduled phone call walked me through…
scheduled phone call walked me through every step to set up and go through everything on portal was easy to follow
21 de abril de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi David,
Thank you for your 5 star review!
We’re delighted that you choose us for your employee background checks. Our team is always here to help, and we look forward to supporting you again in the future.
Kind Regards,
Max
Communications Officer
Don't use this site
I was on this site thinking it was the government site, my money was taken £120 and then they said can't verify my ID withing 10 min, you then have 5 days to prove why you require a refund and then all communication stops and you can say good bye to your money, they far from good there are thieves.
17 de abril de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Paul,
Thank you for sharing your experience. We’re sorry to hear you felt misled, and we’d like to clarify a few important points so there’s no confusion.
We are not the Government and do not present ourselves as such. We provide a paid support service, which includes application assistance, ID guidance, document checks, and customer support throughout the process. Many customers choose our service because they prefer help completing applications rather than doing it alone.
Regarding your ID verification:
If an application cannot be verified automatically, we always contact the customer with the next steps. Refund requests are reviewed in line with our published terms, and we never “stop communication” — if you have not received a reply, it may be due to missing information or emails going to spam.
We would genuinely like to resolve this for you. If you contact our support team with your order number, we will review your case fully and ensure everything has been handled correctly.
We take feedback seriously and appreciate the opportunity to address your concerns.
Thank you for your understanding.
Best regards,
Sophia
Communications Officer
Seemed pretty straightforward,all bar…
Seemed pretty straightforward,all bar the close up profile photo
18 de abril de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Beverley,
Thank you for taking the time to share your experience whilst using our services.
We are pleased to hear you found the process to be simple and straightforward.
We hope to work with you again in the future!
Kind Regards,
Max
Communications Officer
Resposta da DBS Check Online
Hi Emma,
Thank you for taking the time to leave us a 5 star review!
It is amazing to hear the process was fast and easy for you.
We hope to work with you again in the future!
Kind Regards,
Sophia
Communications Officer
Simple trouble free process can be done…
Simple trouble free process can be done in 15 minutes
17 de abril de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi,
We really appreciate your 5 star review!
It is good to hear you found the process fast and efficient.
We hope to provide you with excellent service again in the future!
Kind Regards,
Sophia
Communications Officer
Company Lies To Get Out Of Refunding People
I requested a refund when I realised that I would not be able to obtain the certificate digitally without getting a code to access the government website which locked me out when I tried it. Ultimately, I paid more for a service that as it turns out, I could have done myself for less hassle.
I requested the refund on the same day payment was taken. I was told to contact refunds, I did this and was told they would respond in 48 hours.
Refunds did not respond and I had to chase almost 72 hours later. I was told that the certificate had been dispatched on the same day that the payment had left my account, despite the chain below showing otherwise.
To say that they dispatched the certificate on the same day they took the payment from my account is an outright lie and to claim this when the chain itself shows otherwise is ridiculous.
I don’t appreciate being lied to and am leaving this review to warn others, will be pursuing a chargeback through my bank if no response by close of business on Monday.
Joke company who lie, avoid.
17 de abril de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Hollie,
Thank you for taking the time to share your feedback. We’re sorry to hear you feel this way, and we’d like to clarify a few important points to avoid any misunderstanding.
We are not the Government and do not claim to be. We provide a paid support service, which includes application assistance, document checking, ID guidance, and customer support throughout the process. Many customers choose our service because they prefer help completing applications rather than navigating the process alone.
Regarding your refund request:
You contacted us after your application had already been submitted for processing. Once an application has been sent to the relevant authority, we are unable to cancel or refund it, as the service has already been delivered. This is outlined clearly in our terms and conditions.
We understand this has been frustrating for you, and we are more than happy to review your case again if you can provide your order number so we can ensure everything has been handled correctly.
Thank you for giving us the opportunity to address your concerns.
Best regards,
Sophia
Communications Officer
Online Very easy procedure especially…
Online Very easy procedure especially proof of ID and self Photo
15 de abril de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Fazeel,
Thank you for taking the time to share your experience whilst using our services.
It is good to hear you found the ID verification easy to complete.
We appreciate your feedback and hope to serve you again in the future!
Kind Regards,
Sophia
Communications Officer
If I could give 0 stars I would..
If I could give 0 stars I would..
The worst customer service ever.. they don’t respond at all..
I’ve sent so many emails, tried calling them but no luck.
AVOID AT ALL COSTS!!!!!
15 de abril de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Gerda,
Thank you for your review. We’re sorry to hear you’ve had difficulty reaching us — that’s never the experience we want for our customers.
We do respond to all enquiries, and if you haven’t received a reply it may be due to missing information or emails being filtered into spam. Our support team is available throughout the week, and we’re more than happy to look into your case as soon as we have your order details.
Please contact us again with your reference number so we can investigate this properly and ensure everything is resolved for you.
Thank you for giving us the opportunity to address your concerns.
Best regards,
Sophia
Communications Office
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