After taking £120.00 from my account on the 31st March this office then explained that I had not been identified correctly. I went through the whole process twice getting photographed and both my driv... Ver mais
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Veja o que dizem as avaliações
This is my second experience applying for a DBS. I’ve particularly noticed how much more streamlined and simpler the process now is. Normally applying for anything online can be confusing and complica... Ver mais
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The website was very clear, easy to navigate, and user-friendly. The application process was simple and straightforward from start to finish. I uploaded my ID and other documents using my smartphone,... Ver mais
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The new online dashboard has made the entire process, from submission and tracking far more efficient. Our account manager, Ikra, guided us through every stage to ensure we could fully utilise the sys... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
DBS check online application service for Individuals & businesses
Informações de contato
Reino Unido
- dbscheckonline.org.uk
4,2
Muito Bom
4 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Easy to do
Everything went smoothly started online then finished up with mobile phone for pictures which was straight forward and intuitive only negative was had to chase for an invoice.
14 de abril de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi David,
We appreciate your feedback!
It is good to hear the process was smooth and straightforward for you.
Our invoices are usually sent out automatically, however we apologise for the delay in sending this manually.
We hope to work with you again in the future!
Kind Regards,
Sophia
Communications Officer
After taking £120.00 from my account on…
After taking £120.00 from my account on the 31st March this office then explained that I had not been identified correctly. I went through the whole process twice getting photographed and both my driving licence and passport shown via laptop HD camera my - identity was not verified. This government office has defrauded me and I have no recourse..
31 de março de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi,
Thank you for taking the time to leave a review.
We regret to hear about your experience, but upon investigating, we cannot locate an existing order in our records. It appears that you may not have used our services.
However, if you believe you have used our services and would like to request assistance in completing your application, we kindly ask you to reach out to our enquiries department at enquiries@dbscheckonline.org.uk. Alternatively, provide us with your phone number, email address and order details so we can investigate this further.
Our team will be more than happy to assist you with verifying and uploading your ID documents.
Thank you for your understanding.
Best regards,
Sophia
Communications Officer
DBS Check Experience
The process was relatively easy. It was frustrating that doing it on mobile wasn't easy, as it kept declining my pictures. And could not validate it that way.
I did the process manually using my laptop, and it accepted my details the first time.
Overall, it was a good experience after the initial declines.
10 de abril de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Nat,
Thank you for your wonderful 5 star review!
It is good to hear you found the process relatively easy to complete.
It is unfortunate to hear you were experiencing difficulty using the digital verification. We also provide a variety of other methods when it comes to uploading and verifying your documents which we are pleased to see you navigated.
We hope to serve you again in the future!
Kind Regards,
Sophia
Communications Officer
Fast and easy application
7 de abril de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Ana,
Thank you for taking the time to leave us a 5 star review!
It is amazing to hear the process was fast and easy for you.
We hope to work with you again in the future!
Kind Regards,
Sophia
Communications Officer
This was a simple and straight forward…
This was a simple and straight forward process.
1 de abril de 2026
Resposta da DBS Check Online
Hi,
Thank you for taking the time to share your experience whilst using our services.
We are pleased to hear you found the process to be simple and straightforward.
We hope to work with you again in the future!
Kind Regards,
Max
Communications Officer
Resposta da DBS Check Online
Hi Imogen,
We really appreciate your 5 star review!
It is good to hear you found the process fast and efficient.
We hope to provide you with excellent service again in the future!
Kind Regards,
Sophia
Communications Officer
Resposta da DBS Check Online
Hi Nigel,
Thank you for your 5 star review!
It is amazing to hear the process was simple and quick for you.
We appreciate your feedback and hope to work with you again in the future.
Kind Regards,
Sophia
Communications Officer
Identification
Thank you for doing this for me, I use this for Jobs and glad of the service, the staff are very friendly and helpful in your DBS.
2 de abril de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Darren,
Thank you for your 5 star review!
We’re delighted that you continue to choose us for your employee background checks. Our team is always here to help, and we look forward to supporting you again in the future.
Kind Regards,
Max
Communications Officer
Resposta da DBS Check Online
Hi Stephen,
Thank you for your 5 star review!
We are delighted to hear you are happy with the service you have received.
We hope to serve you again in the future!
Kind Regards,
Sophia
Communications Officer
Straightforward process
Straightforward process, easily applied for the dbs, it was dealt with quickly and approved within 2 days. Received the certificate in the post the following day.
24 de março de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Sally,
We really appreciate your 5 star review!
It is amazing to hear the process was straightforward and easy to complete.
We are one of the fastest in terms of processing applications, hence your results are often dispatched quicker.
We hope to serve you again in the future!
Kind Regards,
Sophia
Communications Officer
Really quick simple process that took…
Really quick simple process that took just 10 mins. I received my certificate via email the same day
27 de março de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Pamela,
Thank you for your wonderful review!
We are pleased to hear this was a quick and simple process for you.
Due to our fast processing times, DBS certificates are often dispatched quicker, meaning results can often be received within a day.
We hope to serve you again in the future.
Kind Regards,
Max
Communications Officer
Didn’t take me long to complete
Didn’t take me long to complete. And got my certificate on the same day.
27 de março de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Roopal,
We really appreciate your 5 star review!
It is amazing to hear the process was quick and you received your certificate the same day.
At DBS Check Online, we aim to process all applications within 2-3 working hours to enable a quicker turnaround for results for our customers.
We hope to provide you with quick and efficient service again in the future!
Kind Regards,
Sophia
Communications Officer
STRAIGHT TO THE POINT AND VERY HELPFULL
27 de março de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Alan,
Thank you for your wonderful 5 star review!
We are delighted to hear you found the process very straight forward and helpful.
We appreciate your feedback and hope to work with you again in the future.
Kind Regards,
Sophia
Communications Officer
Amazing help when needed …
Within minutes I was speaking to a real person on the phone with some questions I had and then they called me back when they said they would when the right person was available to help me. I have been guided through steps where I’ve needed help and they have made it really simple. Great service!
24 de março de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Hayley,
Thank you for your wonderful 5 star review!
We are delighted to hear you received exceptional customer service from our advisors.
At DBS Check Online, customer satisfaction is our top priority, and we strive to provide excellent service to all our clients.
We hope to work with you again in the future.
Kind Regards,
Max
Communications Officer
This is an appalling service
This is an appalling service, customer services are the worst I've come across
23 de março de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Joel,
Thank you for taking the time to leave us a review.
We regret to hear about your experience, however, upon further investigation we cannot locate an existing order for you on our system.
In order for us to investigate this, please provide your full name and email address used on the application. Alternatively, if you would like to speak to one of our customer advisors, please kindly reach out to our enquiries department at enquiries@dbscheckonline.org.uk.
Our team will be more than happy to assist you and address any concerns you may have.
Thank you for your understanding.
Best regards,
Sophia
Communications Officer
Very efficient and speedy
23 de março de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi James,
Thank you for taking the time to share your experience whilst using our services.
We are pleased to hear you found the process to be very quick and efficient.
At DBS Check Online, we aim to process all applications within 2-3 working hours, allowing for a swift and efficient return of your DBS results.
We hope to serve you again in the future.
Kind Regards,
Sophia
Communications Officer
Good
Application itself was very easy to complete but have not received a receipt of payment which is very annoying.
20 de março de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Victoria,
Thank you for taking the time to share your feedback.
It is great to hear the application was very easy to complete.
Receipts are often sent out automatically, however I have manually sent your VAT receipt over via email.
We hope to work with you again in the future.
Kind Regards,
Sophia
Communications Officer
Quick, simple, supportive
Quick, simple and supportive process aided by a real human administrator who could answer questions.
17 de março de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Mel,
We really appreciate your 5 star review!
It is wonderful to hear you are pleased with the service you have received.
At DBS Check Online, customer satisfaction is our top priority, and we strive to provide excellent service to all our clients.
Your feedback is highly appreciated.
Kind Regards,
Sophia
Communications Officer
Resposta da DBS Check Online
Hi,
Thank you for your 5 star review!
We appreciate you taking the time to share your feedback and hope to provide you with excellent service again!
Kind Regards,
Sophia
Communications Officer
Had to email them a lot of times as it…
Had to email them a lot of times as it said my details were wrong
13 de março de 2026
Avaliação não solicitada
Resposta da DBS Check Online
Hi Autumn,
Thank you for taking the time to leave us a review.
Unfortunately, we can only seem to locate two emails from yourself in which you requested a cancellation, and both were responded to.
If you wish to continue with your application, please contact our support team at enquiries@dbscheckonline.org.uk and we will be happy to assist in progressing your application.
Alternatively, please provide us with your phone number, email address and order details if you would like an advisor to reach out and assist you in submitting your DBS Check.
Kind Regards,
Sophia
Communications Officer
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