Delivery was as advertised. The packaging was as described. Unpacking was a piece of cake and easy to finish assembling. And the Rollator is great quality. Just could not be happier.
A empresa respondeu
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Veja o que dizem as avaliações
I talked to Alex and he was very knowledgeable and very nice to talk to. The representatives were all busy when I called, so I left a message. It wasn't 15 minutes till he called me back and gave... Ver mais
A empresa respondeu
I had to pay a unexpected tarif on a product. I accidentally sent to receipt to the DME superstore (I meant to mail to myself for my records) before I could bat an eyelash they had reimbursed me. Insa... Ver mais
Don't buy a Featherlight scooter, great as it is, unless you plan to buy an additional $2000 scooter (total of $4000) when you need a new battery. Those particular batteries are no longer being mad... Ver mais
Detalhes da empresa
Escrito pela empresa
At DME Superstore, we are committed to improving lives by providing high-quality medical supplies and exceptional customer service. Our mission is to serve the millions of Americans who rely on medical aids to enhance their health, mobility, and overall quality of life. We take pride in partnering with the most trusted and reputable brands in the medical supply industry. Every product we offer is carefully selected to meet rigorous standards for quality, durability, and effectiveness. Before shipping, each item undergoes thorough inspection to ensure it meets our commitment to excellence, so you can always count on receiving products that truly make a difference. With distribution centers strategically located across the United States, we ensure that our customers receive their orders quickly and efficiently. Whether it’s a small accessory or a large medical device, our streamlined logistics are designed to get your items to your doorstep with minimal wait times. Our team is at the heart of what makes DME Superstore special. With over 20 years of experience in the medical industry, our founders have built a knowledgeable and compassionate team of care representatives who are dedicated to providing a seamless shopping experience. Our highly trained customer service team is available 7 days a week to answer your questions, guide you through your purchase, and ensure you shop with confidence. At DME Superstore, we understand that shopping for medical supplies can sometimes feel overwhelming. That’s why we’ve made it our mission to create a stress-free, reliable, and supportive environment for our customers. From the moment you browse our website to the day your order arrives, we are here to support your journey to better health and improved independence. Thank you for trusting DME Superstore. We’re honored to be a part of your journey and are committed to being your go-to resource for top-quality medical supplies.
Informações de contato
21554 Newland Street, 92646, Huntington beach, Estados Unidos
- 888-376-1658
- support@dmesuperstore.com
- dmesuperstore.com
3,6
Bom
185 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 44% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Nova zoom walker
Arrived on time * really good price. This is my third nova zoom walker & I will always order this product. Thanx
15 de outubro de 2025
Resposta da DME Superstore
Great walker and great review! Thank you
Taylor is very professional
Taylor is very professional, helpful and patient while answering my many questions about the specifics of the products that I am interested in!
9 de outubro de 2025
Resposta da DME Superstore
Thank you for the kind words! We are always happy to help : )
Just waiting for my credit on both…
Just waiting for my credit on both hearing aids & supplys then you'll get 5 stars
8 de outubro de 2025
I still have not received my cup holder!
I still have not received my cup holder!
8 de outubro de 2025
Trustworthy company
I am reluctent to purchase from a company I don't know, but after looking at other sources I decided to take a chance on DME. I'm glad I did. The Rolloy not only arrived promptly and well packaged but the price was better than I expected.
8 de outubro de 2025
READ CAREFULLY BEFORE YOU BUY.
The product is fine, I was unable to maneuver in my small apartment. Tried returning , I missed the small print that states the return you pay for & the 15-20% restocking fee. I cannot afford to send it back & I don't want to throw away the restock fee. I am not happy! I'm now paying for a chair I cannot use. I'm putting it back in the box & I'll store it in the garage
. Read & be careful what you buy. I live on my social security, this hurts!
14 de outubro de 2025
Long delivery time.
The shipment/delivery was too long of a wait.
The box was extremely damaged.
Price was high.
Picture was deceiving, thought bar length would be longer.
13 de outubro de 2025
I ordered and paid for an audein…
I ordered and paid for an audein hearing maintenance set, never received, calls made and texts sent, no answer, no response, what a shady miserable outfit. I would caution anyone to not do business with these clearly crooks.
6 de outubro de 2025
The gel cushion for NOVA knee scooters…
The gel cushion for NOVA knee scooters is amazing!
11 de outubro de 2025
arrive on time
8 de outubro de 2025
The “lightest” walker for seniors
My “lightest” walker for Seniors is as near perfect as possible! It was delivered on an impressively strong carton. It arrived completely assembled.
30 de setembro de 2025
Resposta da DME Superstore
Thank you for the feedback and we hope you continue to enjoy your walker!
The item came quickly
The item came quickly. Easy to assemble. And my husband loves it.
7 de outubro de 2025
Resposta da DME Superstore
Thank you for your feedback and we hope your husband continues to love it!
Top notch customer service
This company honestly goes above and beyond for its customers. I had to get a wheelchair in a short period of time before a family trip. I used the chat feature on Saturday, asking if it would be possible to receive it by Thursday. Keep in mind I live clear across the country. I thought there would be no way but they assured me.It could be done. This was the fourth company I tried. I placed the order right then and by the time it's shipped the delivery day said Friday. No fault of DME at all, entirely FedEx. They had no, obligation to help me and had already fulfilled their duty.
Regardless, they ended up taking multiple phone calls from me.Lots of emails. All in a panic. They arranged to have it shipped to my hotel instead. However, like a bad dream that changed the arrival to nearly a week later, when I would be back home again. They really went out of their way to help me figure out how to get it. Eventually, I just intercepted it at the shipping center on my way out of town.
When I emailed the company to let them know they rejoiced with me.And I really felt they cared. I highly recommend them.
29 de setembro de 2025
Resposta da DME Superstore
Thank you so much Ashley for the feedback and kindness throughout the delivery process. We hope you enjoyed your trip!
Good product
Got what I ordered. System tracking needs to be improvements. Order Said should arrive in 3 to 4 days and ended up being almost 2 weeks with hardly any tracking updates
26 de setembro de 2025
Resposta da DME Superstore
Thank you for that feedback and we have raised the tracking concern to our technical team to prioritize making this information much more accessible.
Resposta da DME Superstore
Thank you for the feedback!
Empathetic Customer Rep
My order was not delivered in the time DME said it would be and this would cause us to have to lift heavy mobility scooter batteries on a three week vacation. The DME customer service rep was empathetic and credited my charge card and promised to send a free one as a courtesy for DME's failure. It was all good. Thanks!
6 de outubro de 2025
Resposta da DME Superstore
Thank you James for that feedback and I am so glad you were able to find the chord before your trip. Enjoy that second one on us : )
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