Fishdeal Avaliações 

I don't think that fishdeal.co.uk try to hide the fact that they are based in the Netherlands, it really doesn't matter. What does matter is that the prices are cheaper than competitors and the tracking system is updated regularly. As soon as the package enters into the postal system, which might take a day or two you can rest assured that you'll know where it is. It probably takes longer in customs and import than it does on the road. I bought a Shimano STC AX rod and some other bits at a fabulous price. It arrived in a decent sized box, fully intact without any issues. It took 5 days to arrive to Cheshire. I'll likely use them again.

The item took 3 weeks before it arrived

Good service and quick delivery. Competitive prices.

I had a problem with my first order but they rectified it straight away. I will definitely use them again.

Terrible service - waiting 5 days for order to be delivered then to be cancelled. Phone number don’t ring & customer support terrible. Sven was dealing with issue & he was useless

I ordered the wrong item so I got in touch I was told it was to late to cancel but refuse to take it when delivered.I did this but can’t seem to get any information.Its been at least 2weeks since the package was returned still haven’t been told when my refund will be processed!

This is not a UK site, and so expect long delays. Delayed delivery expected this week and now been notified that the key oder part was out of stock so wasnt sent. No customer service, no response to emails. Never again.

Ordered a rod and reel combo, took ages to arrive, when it did it was missing a reel and wafters. Tried getting through to customer service but that was a waste of time. Dont buy from these scammers

I am writing this to warn potential customers about the terrible customer service at Fishdeal.co.uk.My Daiwa Presso Iprimi fishing rod broke, and Fishdeal officially approved my warranty return request on 24 June. I sent the broken rod back to them immediately.It has now been nearly two months, and I still have not received my refund or a replacement rod (Order #3160870). Every single week I contact them, and every week they just reply with pointless excuses that make no sense.Getting a simple, approved warranty sorted out should not be this frustrating. Do not buy from this platform if you expect them to honour their warranty promises or return your money.

ORDERED SOME FISHING TACKLE FOR MY DAUGHTERS BIRTHDAY ADVERTISEMENT SAYS 2 to 5 DAYS MAX DELIVERY IT TOOK OVER 2 WEEKS TO COME. CUSTOMER SERVICE IS A JOKE THEY DONT REPLY THEY DONT WANT TO REFUND YOU. THIS COMPANY IS A JOKE IF I WOULD Have CHECKED THE REVIEWS FIRST I WOULD NEVER OF ORDERED FROM HERE. DONT WASTE YOUR TIME AVOID THIS COMPANY

Terrible customer service. Takes my money for an item, days later tell me they never had it in stock and it was a computer error. Tried selling me a much cheaper completely different product without the offer of returning money and then kept delaying confirming a refund. Week and half later and they are suggesting they won’t refund the postage dept ire never honouring any sort of order. No offer to reaolve the issue or compensate for their failures and yet still not money returned.

Currently going through a situation with delays receiving goods. Ordered a carp set on the 28th July, had to chase the order during that week as it hadn’t been shipped, order got shipped on Monday 3rd August. Parcel cleared customs with DPD then no movement. Contacted fishdeal who advise that there is a backlog at DPD, firstly how do they know if there is a backlog or not. After 3 days of no movement I contacted DPD who advised that they hadn’t received the customer details. Informed Fishdeal and they replied with couriers say this when they haven’t scanned the parcel into the local system. It’s now August 8th and still have no idea where my goods are. At no point have fishdeal taken the responsibility and contacted DPD. I have had to open a search request with DPD. Extremely disappointed with the service and hoping for an outcome where I receive the goods

When I make the order, I was waiting to be shipped. The money was taken. I ask after 3 days how is my order going? Then I gotta answer. Oh, something happened with the system, we don't know what we don't see your order and I was asked do I want to receive the money back or have my order to be sheep? I answer, I wanna receive the rod then I got an email from you guys which was saying we're gonna put this order manually as the money was taken, I agree to that. Wait. 4 days didn't have any tracking information. Send the question again, what is my order status then with no answer I received the money back . I'm not happy with your service. Thank you.

Returned item 28 July. Tracked service.7+ days later - no refund,no response,no replies to emails. They are just ignoring customers who return items. Opening a payment dispute. DO NOT SHOP HERE IF YOU MIGHT NEED A REFUND.

I am extremely disappointed with my experience with Fishdeal. I ordered a fishing rod for a specific event, but the parcel was lost by DPD. While I understand couriers can make mistakes, the way this has been handled afterwards has been frustrating.

DPD has already confirmed that the parcel was lost, yet I have still had to complete multiple forms and deal with repeated delays. After I submitted the requested declaration, I was then told it had to be handwritten because I had signed it on an electronic signature pad, despite the signature being written by hand. This requirement was only mentioned after I had already completed the paperwork.

It has now been nearly two weeks without my order, I missed the fishing event I purchased the rod for, and I am still waiting for a resolution.

The customer service staff have been polite, but the overall claims process has been unnecessarily slow and frustrating. I expected Fishdeal to take ownership of the issue and resolve it much more quickly, especially once the courier had admitted the parcel was lost.

I hope they improve how they handle lost parcels in the future, as this experience has left me very disappointed.

Ordered a carp bundle and my package arrived completely destroyed with most of the contents missing, completely the couriers fault. Emailed their support on the Saturday and had a reply in minutes. With a replacement order shipped out on the monday and delivered in perfect condition less than a week after the first delivery. Very happy with my products and the excellent customer service. Would recommend.

If I could give half a star I would I ordered 4 items and only 1 came dpd and fishdeal said everything was delivered but after sending the evidence I had the conversation went quiet I wont be ordering from them again I tried talking about a full refund and had no response absolutely rubbish I DO NOT RECOMMEND ANYONE BUY ANYTHING FROM HERE!

Ridiculous communication regarding a return of a faulty item. Customer service stated they would try to repair the fishing barrow despite me telling them on numerous occasions that it hadn’t even been used it was faulty when tried to assemble it. All in all I won’t bother again with Fishdeal as they based in Netherlands not UK so any returns you have to send to Holland despite the .co.uk website.

The best price I could find for the fish finder I was after.
Delivery a bit slow as not UK based (not immediately apparent on the website). I actually had a battery box, ordered the same day from Temu, arrive about two days sooner😄