Be very careful booking with this property. I was charged twice for one booking and now have no way of getting my money back. The property tells me to talk to the booking platform and they tell me to... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
The staff was very helpful. Responded very fast and were understanding. Great service. A special thank you to Diana, Mari and Kathi
A empresa respondeu
Bodde på Forenom aparthotel Stockholm Arlanda 1 natt innan jag skulle med flyget. När jag kom in på rummet var sängkläderna från föregående gäst kvar på skrivbordet. La mig i sängen, efter 15 minuter... Ver mais
A empresa respondeu
Bokade 3 rum i Eslöv för en månad till 3 arbetare. Försökte avboka och boka en lägenhet i Malmö istället. Forenom vägrade. Jag har varit kund hos dom länge men fick inte förståelse. Vi förlorade över... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We at Forenom provide accommodation from single hostel rooms and apartment hotels to entire furnished apartments as well as relocation services. Book your stay now! We operate an extensive portfolio of 9,000 accommodation units, comprising serviced apartments, aparthotels, hostels, corporate housing, and flexible project housing options. We also provide accommodation solutions throughout Europe via our agency model, giving us comprehensive coverage across Europe for our business customers.
Informações de contato
Tripla Firdonkatu 2, 00520, Helsinki, Finlândia
- forenom.com
2,0
Ruim
119 avaliações
Respondeu a 95% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Det var ett ok boende
Ett helt okej boende, dock har något hänt de senaste 12månaderna i Alvik??? Helgerna är fruktansvärda, rena ungdomsgården för personer 18-25år. Lustgasbehållare i massor i soprummet (minst 20), har även stått behållare i korridoren utan att någon brytt sig. Helt plötsligt ett helt annat klientel som fritt kan härja runt eftersom det inte finns någon personal. Sjukt otrygg känsla i de allmänna utrymmena även dagtid på helgen. Gratis kaffet hjälper inte till. Känns helt orimligt att alla dessa har hyrt rum, och det är ju inte svårt att komma in hur många som helst eftersom ni har noll koll - nackdelen med kodlås.
Ni behöver personal/ordningsvakt dygnet runt från fredag kväll till söndag förmiddag på plats!
18 de novembro de 2023
Avaliação não solicitada
Resposta da Forenom
Hej,
Vi uppskattar din feedback och vidtar åtgärder för ökad trivsel hos oss. Vi tar dina synpunkter på största allvar och går igenom rutiner för att kunna leverera en bättre upplevelse för våra gäster. Vi bemannar mer och väktare ronderar mer frekvent. Vi vidtar även ytterligare åtgärde inom kort för att öka allas trivsel. Vår kundsupport finns tillgänglig 24/7 och kan vara behjälpliga med att tillkalla personalen vid behov.
Vi hoppas att du återkommer till oss i framtiden!
Bästa hälsningar
Yvonne/ Forenom Customer Care Sverige
Easy checkin and well situated.
13 de novembro de 2023
Resposta da Forenom
Hi Dan,
Thank you for the nice feedback!
Hope to see you again soon!
Yvonne/Forenom Customer Care
The bed was bended
The bed was so bended/used that we literally rolled into the center of it during sleeping
9 de novembro de 2023
Resposta da Forenom
Dear Molnar,
Your feedback is very important to us!
We regret the inconvenience caused by the condition of the bed. Our customer service is available 24/7 and can be contacted for assistance any time during your stay. We will address this issue to ensure a more comfortable experience for our guests.
All the best/ Yvonne, Forenom Customer Care
Great location
Great location, easy commute due to shuttle buses, comfortable beds, furnished kitchen.
6 de novembro de 2023
Resposta da Forenom
So nice to hear that you enjoyed your stay with us.
Welcome back!
Best regards
Yvonne/ Forenom Customer Care Sweden
The bathroom/shower was not clean
The bathroom/shower was not clean. It was an unspected wisit by a plummer. We had a dog with us. Fortunatly was the dog with us at that moment. After the plummers wisit was nothing fixed.
6 de novembro de 2023
Resposta da Forenom
Hi Rune,
We appreciate your feedback and apologize for the inconvenience. We'll address the cleanliness with the cleaning team. Regarding the maintenance concerns we will address this promptly to ensure a more pleasant experience next time.
Wishing you all the best!
Yvonne, Forenom Customer Care
Location is the best
Location is the best, close to everywhere, and microwave oven and fridge were really useful, but there is no reception and that's not good in case of any problem or question during you stay, pillows not comfortable but good price any way
5 de novembro de 2023
Resposta da Forenom
Hello and thank you for your review!
We are happy to hear that you were satisfied with the accommodation. That is true that we don`t have receptions in our locations, but we have 24/7 customer service via phone, email or chat: forenom.com. We will also look at the pillows in that room and change them.
Welcome back! :)
Saara / Forenom
Arlanda needs improvment
Cold 16 deegrees, flies and a bad customer support.. lived here 10 times the last 2 months and every time there are a problem with the room
(Arlanda)
4 de novembro de 2023
Resposta da Forenom
Dear Dennis,
We apologize for the recurring inconveniences during your stays. We'll investigate these issues and enhance our customer support for a better experience to all our guests. Thank you for your feedback!
All the best/ Yvonne, Forenom Customer Care
Resposta da Forenom
Hello Maria! So sorry to hear that you were not happy with the service! We are more than pleased to hear more specific feedback.
Saara / Forenom
Har leid ut til de og har leietakere i…
Har leid ut til de og har leietakere i leiligheten. Ikke mottatt husleie tross gått 1 mnd. skylder på regnskap. følger ikke opp det de sier. Utleiere bør styre unna!
3 de novembro de 2023
Avaliação não solicitada
Resposta da Forenom
Hei, dette må jeg bare beklage på det sterkeste, skjønner godt at dette virker uprofesjonelt. Send gjerne en epost med detaljer til info@forenom.no og merk Trine så skal jeg sjekke opp dette! Mvh, Trine - Forenom
Resposta da Forenom
Hello Davide! Thank you for your review! We are happy to hear that you were pleased with the accommodation. We want to welcome you back any time :)
Saara / Forenom
Parfait
Parfait. Chambre très prope spacieuse et confortable. Hotel idéalement situé.
28 de outubro de 2023
Resposta da Forenom
Hello! We are happy to hear that you were satisfied with the accommodation! Welcome back anytime :)
Saara / Forenom
Resposta da Forenom
Hi Ruslan,
Thank you for sharing your feedback.
We hope to see you again soon!
Best regards, Inga/ Forenom Customer Care
Great experience
I was pretty happy with the room. One minor nitpick was that we would've needed a bed for the baby too. Had I asked for one I would've received it so I don't hold it against Forenom. Everything was in order.
28 de outubro de 2023
Resposta da Forenom
Hello Diep!
Thank you for your feedback! It is so nice to hear that everything went well with the apartment. Next time you can ask for baby bed, because we always want that our guest can stay as easy as possible :)
Saara / Forenom
Nice and quiet
Nice rooms close to city center. Great beds. The area near by is a little bit rough.
28 de outubro de 2023
Resposta da Forenom
Hi Rolf,
Thank you for sharing your experience. Great to hear that you were happy with your stay over all. We hope to host you again!
All the best/Lisa, Forenom Customer Care
Good
The room was clean with all the necessary equipment. However, being half in the ground and with a very small window, it did not feel cosy. In addition it was cold when we came and it took a while until it became warmer.
25 de outubro de 2023
Resposta da Forenom
Hi Iskra,
Thank you for giving us feedback!
You can always contact us before or during your stay for information or help.
We hope to see you again
Best regards/ Yvonne, Forenom Customer Care
Resposta da Forenom
Hello Maria! Thank you for your feedback and we are very happy to hear that everything went well!
Saara / Forenom
Great hotel with good facilities and a…
Great hotel with good facilities and a very warm and welcoming receptionist. We loved having the freedom to cook our own meal and keep food in the fridge, which a hotel does not offer. A comfy chair or couch would be something I will book the other room for next time, ideal after a long day of strolling around Malmö.
21 de outubro de 2023
Resposta da Forenom
Hi Louisa,
Thank you for your warm words! We are happy to hear that you enjoyed the location and your stay with us. Please check out our different categories for your next visit! All the best
Yvonne, Forenom Customer Care
Forenom apart hotel, Alvik branch, Stockholm
My family and I stayed in the Forenom apart hotel, Alvik branch, Stockholm, for one night. It was a pleasant stay. The view from the top floor was amazing. The best part was the metro station access a few minutes walking distance from the hotel, therefore there was no hassle with regards to mobility. The rooms were clean and the posted amenities were all in order. The price per night was reasonable, comparatively. The hotel had clinics, pharmacy, supermarket, restaurants all within walking distance to it. I would recommend.
24 de outubro de 2023
Avaliação não solicitada
Resposta da Forenom
Hi Mohammed,
So nice to hear that you enjoyed the facilities and your stay with us.
We hope to see you again in one of our locations!
All the best
Yvonne/ Forenom Customer Care
Avrei gradito fosse pronto il 3 e 4…
Avrei gradito fosse pronto il 3 e 4 letto, in sala.
21 de outubro de 2023
Resposta da Forenom
Hi Elena,
Your feedback is valuable to us as it helps us better our service to our guests!
Thank you!
Best regards/ Yvonne, Forenom Customer Care
peaceful place
apartment is near center, very good location. Room is clean but little bit small.
21 de outubro de 2023
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