Glowcept is a reliable brand. They make hair styling products which are effective and efficient. I like and use frequently their compact and portable hair straightener brush. The company are innovativ... Ver mais
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Veja o que dizem as avaliações
This is the 4th product I’ve purchased from this company. They deliver fast and the quality is exceptional. Just ordered 2 of the hair dryers for gifts as I love mine so much! It’s fast and lightweigh... Ver mais
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I wish I could give this company no stars - ordered a Glowcept heated brush but it was useless on my short hair. Returned it (to China, at great cost) on September 20, and two months later the tracki... Ver mais
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For a busy short haired gal, this styling tool has been a godsend! It has replaced my expensive straightener to create beautiful everyday style. Light weight, fast heating no stress adition to my beau... Ver mais
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Detalhes da empresa
Escrito pela empresa
Glowcept is a beauty and wellness brand dedicated to creating simple, effective solutions for real people. From innovative hair styling tools to targeted skincare products, our mission is to make daily routines easier, healthier, and more enjoyable. Every product is designed with comfort, performance, and self-confidence in mind — whether you're at home or on the go. Trusted by thousands worldwide, Glowcept helps you feel your best, with less effort and more results.
Informações de contato
Reino Unido
- support@glowcept.com
- glowcept.com
3,9
Muito Bom
113 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As pessoas também visitaram
I am afraid I have difficulty with the my arms. Raising them
I am afraid I have difficulty with the brush as my hair is short and as I told you in my last message I have difficulty raising my arms. I will have to try and persevere thank you. Sue Charlton
18 de outubro de 2025
Avaliação não solicitada
Resposta da Glowcept
Hi Sue, thank you so much for sharing your experience with us. We completely understand how challenging it can be when mobility is limited, especially with short hair. The Glow Wave™ was designed to be lightweight and easy to handle, but we know everyone’s comfort level can differ.
Please don’t hesitate to reach out to our team at support@glowcept.com — we’d be happy to share a few simple styling tips that can make it easier to use without lifting your arms too high. We truly appreciate your patience and hope it becomes more comfortable for you over time.
Warm regards,
Team Glowcept
Really pleased with the product
Really pleased with the product. Quality and price point are great. No issues with delivery or customer service. Would definitely shop with them again
18 de outubro de 2025
Avaliação não solicitada
Resposta da Glowcept
Thank you so much, Tess.
We’re delighted to hear that you’re happy with your purchase and that everything, from the product quality to delivery and that the customer service has met your expectations.
It means a lot to us that you’d shop with Glowcept again, and we look forward to having you back soon.
I received a mini hair brush…
I received a mini hair brush straightener to review. It works by using usb to charge it. It was great on my hair and I've just currently come back from holiday, I took this with me because it doesn't take up much room and it was good just to go over my hair in the morning. Never had any problems with glowcept at all. Also delivery was quick.
1 de outubro de 2025
Avaliação não solicitada
Resposta da Glowcept
Thank you so much, Carol.
We’re so glad to hear that you enjoyed using your Mini Hair Brush Straightener and that it was the perfect travel companion for your holiday. It’s great to know it fit easily in your bag and helped keep your hair looking smooth and fresh each morning.
We truly appreciate your kind words about our delivery and service, and we’re happy to hear your experience with Glowcept has been so positive.
Convenient, and I would say indispensable on the road! I recommend it.
Since purchasing Glow Wave, I have been using it constantly and am very happy. The Glow Wave heats up quickly, is ideal for short hair, is compact, and suits me perfectly for photo shoots. I like it!
17 de outubro de 2025
Avaliação não solicitada
Resposta da Glowcept
Thank you so much, Inna.
We’re delighted to hear that The Glow Wave™ has become an indispensable part of your routine, especially while travelling and during photo shoots. It was designed to be compact, quick to heat up, and perfect for short hair—so it’s wonderful to know it suits you so well.
We truly appreciate your recommendation and your kind words about your experience with Glowcept.
es ist super toll
es ist super toll. ich bin zu frieden
17 de outubro de 2025
Avaliação não solicitada
Resposta da Glowcept
Thank you so much, Michael.
We’re so happy to hear that you’re satisfied and loving your product. It’s great to know The Glow Wave™ is working well for you. We really appreciate your support and feedback.
Great to work with
Great to work with. Was sent a straightening brush to review and it did the job lovely
25 de setembro de 2025
Avaliação não solicitada
Resposta da Glowcept
Thank you so much, Karen.
We truly appreciate your order and your lovely review. It’s great to hear that the straightening brush worked well for you. We’re so glad you enjoyed your experience with Glowcept.
I love my Wireless Heated Brush
I love my Wireless Heated Brush! It’s easy to use, styles the hair smoothly and makes getting ready much quicker! A good option if you’re looking for a simple and effective styling tool!
20 de julho de 2025
Avaliação não solicitada
Resposta da Glowcept
Thank you so much, Volha.
We’re delighted to hear that you’re loving your Wireless Heated Brush and that it’s made your styling routine quicker and easier. It’s great to know you’re getting smooth, effortless results — exactly what we designed it for. We really appreciate your feedback and support.
Warm regards,
Team Glowcept
Fantastic 🤍
I had the opportunity to collaborate with the brand Glowcept. I had a great experience with the team; they are very kind, reliable, and available for any issues.
The shipping was fast and well organized, and everything arrived in excellent condition.
The product is very good and works well. It’s easy to use and, above all, convenient to charge.
Using the brush, I noticed that my hair always remains soft and shiny. I no longer have that annoying frizz issue. I highly recommend it!
17 de outubro de 2025
Avaliação não solicitada
Resposta da Glowcept
Thank you so much for your kind words and for sharing your experience Giada.
We’re so happy to hear that working with our team was a positive experience and that everything—from shipping to product performance—met your expectations.
It’s wonderful to know that The Glow Wave™ has helped keep your hair soft, shiny, and frizz-free. We truly appreciate your recommendation and are grateful to have you as part of the Glowcept community.
Thank you so much Glowcept for sending…
Thank you so much Glowcept for sending me this fabulous 5 in 1 Styler.
Easy to use. Even for beginners my girls are able to swap attachments easily.
Smooths frizz and adds shine.
Cuts styling time in half.
Adds volume and bounce.
Gentle on your hair with less heat damage
Lightweight
Ionic Airflow
2 x Air Curling Barrel -Left for soft bouncy curls - Right for long lasting curls
1 x Volumising Brush - Adds Lift, Body and Bounce
1 x Soft Smoothing Brush - Gently detangles and tames frizz
1 x Pre-Styling Nozzle - Quickly dries damp hair
Instruction Manual
Safe to use on wet hair
Exclusively available on online
Great value for money
24 de junho de 2025
Avaliação não solicitada
Resposta da Glowcept
Thank you so much, Suzie. We’re thrilled to hear how much you and your girls are enjoying the 5-in-1 Styler. It’s wonderful to know that you’re finding it easy to use, versatile, and effective for both quick styling and achieving salon-quality results at home.
We’re especially glad it’s helping reduce frizz, add shine, and save time — that’s exactly what we designed it for. Thank you again for your thoughtful review and for being part of the Glowcept community.
Received no goods but plenty of emails…
Received no goods but plenty of emails telling me it is on its way! Then they ask me to leave a review about the product, which I have not received so I have left this one instead. Buyer beware!
Company says delivered but have today 17/10 checked with my Post Office & no parcel has been delivered by Evri. I have telephoned Evri as suggested by Glowcept to Evri say they have some delay issues & will look into expediting my parcel & reply within 24hrs.
I asked Evri to deliver to my Post Office as I was going to be out and therefore unable to take delivery myself.
17 de outubro de 2025
Avaliação não solicitada
Resposta da Glowcept
Hi there,
Thank you for your feedback. We completely understand your concern and we’re sorry to hear about the confusion with your delivery.
According to the official tracking information, your parcel has arrived at your local post office, where it’s currently awaiting collection. This has also been communicated via our previous email updates and through your tracking page.
Your order was shipped and delivered on time, but it appears to have been directed to a nearby pick-up point rather than your home address — something that occasionally happens when the courier isn’t able to complete home delivery.
Our support team has already been in touch to help resolve this, and we’ll be happy to assist you further. Please reach out to us directly at support@glowcept.com
, and we’ll make sure everything is sorted quickly for you.
Warm regards,
The Glowcept Team
Scam
Another scam company. Can tell by the website
Was going to order but I always check trust pilot ,true scam company dispatched from china
16 de outubro de 2025
Avaliação não solicitada
Resposta da Glowcept
Hello,
We’re sorry to see this comment, but it seems there may be some misunderstanding — this person mentions they haven’t actually placed an order with us. Glowcept is a verified brand, and all orders placed through our official website are processed and delivered with full tracking and a 30-day guarantee. 💖
We’re happy to clarify any concerns directly via support@glowcept.com
No product received despite money …
No product received despite money taken from my account Oct 1st
Received the day following Glowcept reply. Thank you so much, I love it.
13 de outubro de 2025
Avaliação não solicitada
Resposta da Glowcept
Hello Barbara,
We completely understand your concern — waiting can be frustrating. 💛 Please rest assured that your order was shipped on time and is still within the expected delivery window. Occasionally, international carriers experience small delays, but your parcel is on its way to you.
Our customer service team is also monitoring your tracking closely to make sure it reaches you safely. We truly appreciate your patience and understanding — your Glow Wave™ will be with you very soon. ✨
—The Glowcept Team
Just a cheap product from China
I’ve ended up with a pair of hair straighteners that don’t heat up, arrived with an unusual adapter plug that didn’t hold the plug in when used, and the product is a cheap plastic, none of which showed up on the advertising. I would say everything is deliberately made to look from Uk from write up to advertising, but is in fact from China. A fact I only found out when I said I wanted to return and that’s where I had to send to! Stay away.
1 de outubro de 2025
Avaliação não solicitada
Resposta da Glowcept
Hello there,
Thank you for sharing your feedback with us. We’re truly sorry to hear about your experience and completely understand how concerning this must feel.
To help us look into this further and make sure it’s resolved quickly, please email our support team at support@glowcept.com
with your full order details (name, order number, and the email used at checkout). This will allow us to review your case and provide a proper solution as soon as possible.
We truly appreciate your patience and understanding — our team will make sure you’re looked after. 💖
Warm regards,
The Glowcept Team ✨
Ordered a heated hair brush on 28…
Ordered a heated hair brush on 28 August, delivered on 16 September. Used on 17 September, did not work on 18 September. 5 emails sent since then asking for a refund, all falling on deaf ears.
After reading previous comments I have now asked for a replacement as I am not prepared to pay for shipping to China. A total waste of money. Wish I had paid by credit card so that I could have reclaimed the money from the bank.
26 de setembro de 2025
Avaliação não solicitada
Resposta da Glowcept
Hello there,
Thank you for sharing your feedback with us. We’re truly sorry to hear about your experience and completely understand how concerning this must feel.
To help us look into this further and make sure it’s resolved quickly, please email our support team at support@glowcept.com
with your full order details (name, order number, and the email used at checkout). This will allow us to review your case and provide a proper solution as soon as possible.
We truly appreciate your patience and understanding — our team will make sure you’re looked after. 💖
Warm regards,
The Glowcept Team ✨
I really like the ceramic hair brush
Wow! I must be one of the very few women who actually uses my heated ceramic brush most days and am more than happy with the outcome. After cancer treatment I have lost a lot of hair and what remains is bitty, flyaway and has a coarse texture. Using the ceramic brush smooths out the flyaway hair and has given me confidence in public. It was dear but I think, well worth it. Thank you Glowcept.
1 de maio de 2025
Avaliação não solicitada
Resposta da Glowcept
Hi there,
Thank you so much for sharing your story — we’re genuinely moved by your words. 💛
It means the world to us to hear that the brush has helped restore your confidence and made styling easier after such a difficult journey.
We designed The Glow Wave™ to be gentle yet effective, especially for delicate or fine hair, so we’re truly glad it’s making a difference for you. Your message is an inspiration to our whole team.
Wishing you continued strength and beautiful hair days ahead. ✨
Warm regards,
The Glowcept Team
Very disappointed
I ordered a brush and case. It took two weeks to arrive. It takes 6 hours to charge and discharges the charge within one use. It arrived on the Thursday I reported the issue immediately but the seem to be very slow in offering a solution when they should be offering a replacement immediately or a refund. After reading the reviews I beginning to think I will just be left with a useless brush.
17 de setembro de 2025
Avaliação não solicitada
Resposta da Glowcept
Hi Sheila,
We’re so sorry to hear about your experience, and we completely understand how disappointing this must feel. Please know that our support team is already looking into this for you. Whenever a product doesn’t perform as it should, we always provide a free replacement or refund, you will absolutely not be left with a brush that doesn’t work properly.
Our team will be back in touch with you directly via email, and we encourage you to reply there if you have any further questions.
Thank you for your patience, and our sincere apologies again for the trouble caused. 💖
Rubbish
Rubbish! Heated brush doesn’t work on short hair at all! Very disappointed…. Now requesting refund but not holding out much hope having read these reviews. Why didn’t I look at these sooner???!!! 🤬🤬
17 de setembro de 2025
Avaliação não solicitada
Resposta da Glowcept
Hello Sandi,
We’re truly sorry to hear that you feel this way. Our support team will carefully review your refund request and get back to you directly to make sure this is resolved. Please rest assured that we always handle such cases promptly and fairly.
We also want to note that while Trustpilot often reflects experiences from customers where something went wrong, thousands of women with short hair are happily using The Glow Wave™ every day, you’ll find many of their positive stories and reviews on our website.
We sincerely apologize for your disappointment and appreciate the chance to make this right for you. 💖
—The Glowcept Team
I received a completely different item
I received a completely different item. The item I received isn’t even listed on the website. The product was very cheap and it looks already used. The shop refused to pay for the return shipping, then they offered 50% refund but I never received.
I opened a case on paypal but I lost it because they accepted the return but they never sent the address.
They are a professional scammers.
0 stars
12 de agosto de 2025
Avaliação não solicitada
Resposta da Glowcept
Hello Suelen,
We’re sorry to hear about your disappointment, but we do want to clarify a few points for accuracy. The product you received was exactly as described on our website, PayPal independently reviewed your case and confirmed this, which is why the decision was not in your favor. The return address was also provided within the PayPal case details, so you had the full information needed to complete a return.
We understand it can be frustrating when expectations don’t align, but please rest assured that we always stand by our products and policies. Thousands of customers worldwide are enjoying their Glowcept products every day, and our support team remains available should you wish to resolve this matter further.
—The Glowcept Team
Brush arrived late.Paid £39 ,was…
Brush arrived late.Paid £39 ,was charged£52.95for(unordered xtras).Item not fit for purpose.In communication with themsince16th Aug,trying to get a return address.Advised by bank to request collection from my property within 15 days this request sent 1day ago.Today the reply tells me to ship to China and state on package that item worth is £10.and on receipt they will refund.Alternately they will refund me 30%if I feel the return process is cumbersome.This is ongoing and needs publicly highlighting.Clearly,looking at the reviews I am not alone.I guess they are making a lot of money from their misleading Returns Policy.A UK return address would be a start.
28 de agosto de 2025
Avaliação não solicitada
Resposta da Glowcept
Hello Isobel,
We’re sorry to hear about the frustration you’ve experienced. To clarify: the price difference you mention is due to additional items you haveselected at checkout, which are always shown before payment is completed. Regarding your return request, our official return address has always been provided to you and we certainly never want anyone to feel misled.
We also want to note that our standard policy is straightforward: if a product does not perform as expected, customers are entitled to return it for a full refund. Many of our customers in the UK and abroad have successfully processed returns without any issue, and our customer service team will continue assisting you to ensure this matter is resolved fairly.
We sincerely regret that your experience has not reflected the level of service we aim to provide, and we appreciate the opportunity to clarify this publicly.
— The Glowcept Team
Complete rubbish
Complete rubbish. Don't waste your money.
19 de julho de 2025
Avaliação não solicitada
Resposta da Glowcept
Hi Anne,
We’re very sorry to hear you feel this way. Glowcept is loved by thousands of women worldwide, and we stand by the quality of our product. If your experience hasn’t met expectations, our customer service team is here to help, whether that’s troubleshooting, a free replacement, or a refund under our guarantee. You can always reach out to support@glowcept.com to get your situation sorted.
Please reach out to our support team so we can make this right for you.
—The Glowcept Team
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