Glowcept is a reliable brand. They make hair styling products which are effective and efficient. I like and use frequently their compact and portable hair straightener brush. The company are innovativ... Ver mais
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Veja o que dizem as avaliações
This is the 4th product I’ve purchased from this company. They deliver fast and the quality is exceptional. Just ordered 2 of the hair dryers for gifts as I love mine so much! It’s fast and lightweigh... Ver mais
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I wish I could give this company no stars - ordered a Glowcept heated brush but it was useless on my short hair. Returned it (to China, at great cost) on September 20, and two months later the tracki... Ver mais
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For a busy short haired gal, this styling tool has been a godsend! It has replaced my expensive straightener to create beautiful everyday style. Light weight, fast heating no stress adition to my beau... Ver mais
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Detalhes da empresa
Escrito pela empresa
Glowcept is a beauty and wellness brand dedicated to creating simple, effective solutions for real people. From innovative hair styling tools to targeted skincare products, our mission is to make daily routines easier, healthier, and more enjoyable. Every product is designed with comfort, performance, and self-confidence in mind — whether you're at home or on the go. Trusted by thousands worldwide, Glowcept helps you feel your best, with less effort and more results.
Informações de contato
Reino Unido
- support@glowcept.com
- glowcept.com
3,9
Muito Bom
113 avaliações
Sem histórico recente de pedidos de avaliações
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Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
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Returns go to China!
I purchased a styling brush from Glowcept which took 2 weeks to get to me. When i wanted to return the item as it didn't work for me they avoided telling me where to send it, then offered me another product instead. Eventually I insisted that I wanted to return it and was told it would have to be sent tracked and traced to China! When I complained that they had not been upfront about this they offered me a 30% refund instead of returning the item. At this point I agreed to this as it was going to cost me £25-30 to send the package back. Whilst the interactions I had with them were very polite, I would not recommend this company to anyone as they are not being really honest about what is entailed if the products don't work for you.
24 de agosto de 2025
Avaliação não solicitada
Resposta da Glowcept
Hello Mrs. Freeman,
Thank you for sharing your experience. We’re very sorry to hear that returning your order felt unclear and inconvenient. We always aim to be transparent, and our return policy is stated on our website and in our support communication.
We completely understand your frustration about international shipping costs. That’s why, in cases where returns are difficult or expensive, our team offers alternatives such as partial refunds, free replacements or store credit . This is not to avoid responsibility, but to give customers more flexible options so they don’t feel stuck and we offer them great value in return.
Please know that thousands of women worldwide successfully use and love The Glow Wave™, and when issues occur, we always do our best to resolve them fairly. Our support team remains available to assist you further if needed.
We sincerely appreciate your feedback, as it helps us keep improving the customer experience.
—The Glowcept Team
DO NOT use this company -I placed an…
DO NOT use this company -I placed an order and waited 16 days for it to arrive. When I reached out to customer service, I was told that if I wanted to return the item, I’d have to pay for shipping back to China — which is expensive.
After reading other reviews, it’s clear I’m not the only one who’s had this issue, (note to self check before I order in future) It seems like delayed shipping and costly international returns are a recurring problem with this company.
I wouldn’t recommend ordering unless you’re absolutely sure you’ll keep the item — and are okay with waiting a long time to receive it.
2 de agosto de 2025
Avaliação não solicitada
Resposta da Glowcept
Hello Tracy,
We’re sorry to hear about your frustration. While most of our orders do arrive within the standard shipping window, we understand that waiting longer than expected can be disappointing and sincerely apologize for the delay in your case.
Regarding returns, our policy is always provided clearly on our website and by our support team. We realize that international shipping costs can feel inconvenient, which is why we often provide alternatives such as partial refunds or free replacements, so customers don’t feel stuck with return fees.
Thousands of women worldwide are happily using The Glow Wave™, and whenever an issue arises we do our best to resolve it quickly and fairly. Our customer service team is always available if you’d like further assistance.
—The Glowcept Team
Be very very careful before ordering…
Be very very careful before ordering from this company. Yes, they offer a 30 day no questions asked return guarantee BUT the item has to be returned to China at your own expense. The straightener I ordered also took 17 days to arrive, presumably from China. But communication and customer service is good - was it AI I was communicating with? I don’t know, but they were on the ball. Because of the return issues I would hesitate to buy again from Glowcept.
19 de agosto de 2025
Avaliação não solicitada
Resposta da Glowcept
Hello,
We’re sorry to hear about your frustration with delivery and returns. While most orders arrive within our stated shipping window, we understand how disappointing delays can be and sincerely apologize if your order took longer than expected.
Regarding returns, our policy is always shared on our website and by our support team. We realize international return costs can feel high, which is why we also offer alternatives such as partial refunds or free replacements in many cases, so customers aren’t left out of pocket.
Please know that thousands of women worldwide are happily using The Glow Wave™, and when issues occur, we do everything we can to resolve them fairly. Our customer service team remains available to support you further should you wish to continue this conversation.
Thank you for your feedback, it helps us keep improving. 💖
—The Glowcept Team
My first delivery of my flat brush …
My first delivery of my flat brush wouldn't charge. and wouldn't set to temperature, I got in touch with customer services, and sent photo of product, straight away I was sent a replacement, and I am glad to say this one works perfectly very pleased with product and service thank you.
17 de julho de 2025
Avaliação não solicitada
Good buy
Very pleased with the overall results.
It performs as advertised hopefully it will continue.
12 de agosto de 2025
Avaliação não solicitada
Resposta da Glowcept
Hello Vivienne,
Thank you so much for sharing your experience. We’re delighted to hear that our support team was able to quickly resolve the issue and get a working Glow Wave™ to you. Your satisfaction means everything to us, and we’re so pleased you’re now enjoying the product as it should be.
We truly appreciate your kind words and look forward to keeping you glowing with confidence. 💖
—The Glowcept Team
Help at Hand
My order never arrived although I had paid for it. Got in touch with Glowcept and they looked into it all for me . After a wee while they replaced my order free of charge and eased my mind. This is a great company if you have any problems they are so very helpful.
9 de agosto de 2025
Avaliação não solicitada
Resposta da Glowcept
Hello Ann,
We’re so happy to hear you’re pleased with your results and that The Glow Wave™ is performing just as promised. Thank you for trusting us, we’re confident it will keep delivering smooth and easy styling for you.
Your feedback means a lot to our team. 💖
—The Glowcept Team
its so easy and quick
its so easy and quick, I have mobility issues and this is so much better than other methods of doing my hair, Thankyou
5 de agosto de 2025
Avaliação não solicitada
Resposta da Glowcept
Hi Tracey,
We’re so glad to hear how easy and quick The Glow Wave™ has made styling for you. Knowing that it helps with mobility challenges and makes your routine simpler truly means the world to us. Thank you for sharing your experience and for trusting Glowcept. 💖
—The Glowcept Team
Great customer service
My first 'straight brush' ordered was defective - I reported it by e-mail, was asked to send a photo of fault, and was then sent a new one straight away. The brush works! but especially impressed by the customer service
27 de junho de 2025
Avaliação não solicitada
Resposta da Glowcept
Hi Catherine,
Hello [Name],
Thank you for your kind words. We’re so pleased we could resolve the issue quickly for you and that you’re happy with both The Glow Wave™ and our customer service. Making sure every customer feels supported is always our top priority.
We truly appreciate your feedback and trust. 💖
—The Glowcept Team
DO NOT USE - DANGEROUS PRODUCT - CAUGHT FIRE -WOULD NOT ACCEPT RETURN
Please see the message I received from Glowcept when I tried to return a faulty hot brush.
Hi Jilly,
Thank you for reaching out, and I'm very sorry to hear what happened with your hot brush.
However, upon checking, I see that your order was delivered almost a month ago. Unfortunately, this means we can no longer accept a return, as it been used a few times already.
We sincerely apologize for the inconvenience and appreciate your understanding.
Absolutely DO NOT USE
2 de julho de 2025
Avaliação não solicitada
Resposta da Glowcept
Hello Jilly,
We’re very sorry to hear about your experience and truly regret that you feel this way.
We've looked into this matter and understood that this was a big misunderstanding, our sincere apologies. Please check your e-mail about the details of a free replacement, we'll get this sorted for you right away. Your product was obviously faulty and we do offer 1 year warranty, which means your order will get replaced without any extra costs.
If you haven’t seen the email yet, kindly check your inbox or spam folder, and feel free to reply directly so we can assist you further.
Thank you for your feedback, rest assured - we’re here to help.
— Team Glowcept
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