Drivers are always helpful to get walkers, canes etc in the trunk, never rushing us old folk. I love that we can schedule in advance, even several days , and that we can get a ride to the hospital in... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
When I called GoGoGrandparents I was worried about how I was going to go to my doctor 's appt. Because I could not drive due to a broken right arm and Lester took my worries away by answering all of m... Ver mais
A empresa respondeu
I had to go to emergency care for a medical problem this week. When I called for a ride home a driver was assigned to me to be picked up. When the driver couldn't find me he left. So, I called go go g... Ver mais
GoGo takes me to dinner with friends, doctor appointments and special events. I have been using GoGo for 7 or 8 years and am pleased with the ease with which I can order rides to and from my destinat... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre GoGoGrandparent
Escrito pela empresa
GoGoGrandparent offers tailored transportation, meal and grocery delivery, medication delivery, senior fitness classes, and support with home maintenance services - all with a single phone call. Our mission is to help people age and thrive independently and confidently at home.
Register Now
Learn More About Rides
Grocery Delivery
Meal Delivery
Prescription Delivery
Home Services
Senior Fitness Classes
Read More Reviews
Informações de contato
Estados Unidos
- 1 (855) 464-6872
- gogograndparent.com
4,2
Muito Bom
1 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 91% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da GoGoGrandparent
Dear customer,
We're so glad to hear your experience went well — that's exactly what we strive for every time. As part of your membership, you can also take advantage of grocery and prescription delivery, meal ordering, and live virtual fitness classes for seniors, with instructors who make every session welcoming and fun, and we'd love for you to join.
Warm regards,
The GoGoGrandparent Team
Everything is easy and totally…
Everything is easy and totally reliable. Also you can talk with a real person! Service is comfortable and dependable! GoGo is the best! Uber and Lift apps are hard to use and understand your way through! Love GoGo!
13 de agosto de 2026
Resposta da GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience, and it truly warms our hearts to know that getting around feels simple and stress-free with us. Being able to reach a real person whenever you need help is something we work hard to provide, because we believe everyone deserves support that feels human. Many members like you also enjoy our grocery and pharmacy delivery services, as well as virtual senior fitness classes — all designed with the same ease and reliability you've come to count on, and we'd love for you to join in on those too.
Warm regards,
The GoGoGrandparent Team
Drivers friendly & helpful getting in…
Drivers friendly & helpful getting in car/out . Calling when they arrive as eyes not that great to read licenses.
13 de agosto de 2026
Resposta da GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience — knowing that the ride felt safe and attentive from start to finish means a great deal to us. The care shown by the driver we matched you with, from the call upon arrival to the extra help getting in and out, is exactly the kind of thoughtful service we aim to provide every time. Many members like you also enjoy GoGo's grocery delivery, meal ordering, and pharmacy pickup services, all designed with the same care and convenience in mind.
Warm regards,
The GoGoGrandparent Team
It was hard communicating with the lady…
It was hard communicating with the lady taking my order because of us both.it was my first ordering from gourmet Makes it hard to order if u don’t have menu in front of you. Plus she couldn’t understand what I was talking about that I wanted. But that was the only problem I had. Delivered quickly. Chips were still warm.
14 de agosto de 2026
Resposta da GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience, and we're really glad to hear the delivery was quick and your food arrived warm — that's exactly what we aim for. We understand that navigating a first order without a menu on hand can make things tricky, and we're sorry the communication felt a little bumpy along the way; your feedback helps us do better. With GoGo, you also have access to services like rides to appointments, prescription pharmacy delivery, and home services, all designed to make day-to-day life a little easier.
Warm regards,
The GoGoGrandparent Team
Staff is PROFESIONAL,Mr. Emerson,was very nice,and did every things that I said to Him,and the driver came fast!!!
Staff is PROFESIONAL
11 de agosto de 2026
Resposta da GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience — knowing that our team made such a strong impression means a great deal to us. We hold ourselves to a high standard of care, and it's wonderful to hear that came through in your interaction with a member of our team. Many members like you also enjoy GoGo's rides to medical appointments, grocery delivery, and meal services, all designed to make everyday life a little easier.
Warm regards,
The GoGoGrandparent Team
Resposta da GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience — knowing that the driver we matched you with made such a positive impression means a great deal to us. Safe, attentive driving is something we hold to a high standard, and it's wonderful to hear that came through during your trip. As part of your membership, you can also take advantage of grocery delivery, meal ordering, and pharmacy pickup, all coordinated through the same easy phone service you already know.
Warm regards,
The GoGoGrandparent Team
Out and About with GoGo
I have never been disappointed...my ride arrives on time, usually within 3 minutes ( i better be ready to go), the driver is always polite with a friendly tone, he knows where I am going and reaffirms the address or the location with me; if I feel like talking, he responds kindly, if I am not talking, he drives on peacefully. Only a very few times did my ride not arrive and when I called again, the matter was resolved. So, I am very thankful for GoGo; without it, since I no longer drive and oh, how I miss that, I would have to bother my family, who are more than willing to help me and do that often, AND which I do not want to be doing, OR, GoGo-less, I would never be able to be out in the world.
So, many thanks!
9 de agosto de 2026
Resposta da GoGoGrandparent
Dear customer,
We appreciate you taking the time to share such a heartfelt and detailed account of your experience with us — it truly made our day. Knowing that the driver we matched you with has consistently shown up promptly and made the ride feel comfortable whether you are in the mood for conversation or prefer a quiet journey means everything to us. That sense of independence — being able to get out into the world on your own terms — is exactly what GoGo is here for, and we are so glad we can play that role for you. Many members like you also enjoy GoGo's grocery delivery, meal ordering, and pharmacy pickup services, all designed to make everyday life a little easier and more independent.
Warm regards,
The GoGoGrandparent Team
Drivers are on time and kind
Drivers are on time and kind. .
Request time is available.
I’m pleased with the service.
12 de agosto de 2026
Resposta da GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience — knowing that punctuality and kindness made a difference speaks volumes about the care we aim to bring to every ride. It's wonderful to hear you're finding the scheduling process so accessible and that everything has been running smoothly for you. Many members like you also enjoy our grocery and pharmacy delivery services, as well as our virtual senior fitness classes, which we'd love for you to join from the comfort of your home.
Warm regards,
The GoGoGrandparent Team
I have no complaints about the drivers…
I have no complaints about the drivers or rides.
What I'm not thrilled about are some of Go Go's rules.
Cancel a ride, you get charged. Ask driver to wait, charge is $1.00 per minute after the first free 2 minutes. What can be done in 2 minutes??
What I do love about this service is they will pick up things for you but I think Uber now does that also.
Don't quote me, I may be wrong.😁.
I also really like that you book your ride with an actual human person not just an app. Maybe that is because it's for older people. I prefer them over the Uber app for that exact reason. The prices are the same as Uber. So, basically the only difference is, you book with a human, not an app, and that is the reason I will always use Go Go from now on.
12 de agosto de 2026
Resposta da GoGoGrandparent
Dear customer,
We appreciate you taking the time to share such a thoughtful and honest perspective — it genuinely helps us understand what matters most to the people we serve. Knowing that being able to reach a real human being when booking makes such a meaningful difference is something we hold close to heart, and it's exactly the kind of connection we aim to provide. We hear your thoughts on the waiting and cancellation policies, and while these do help us ensure reliability across the board for all members, your feedback is noted and valued. Many members like you also enjoy GoGo's grocery and errand pickups, meal deliveries, and even virtual senior fitness classes — and you're always welcome to explore any of these whenever the need arises.
Warm regards,
The GoGoGrandparent Team
It was terrific to driver was very…
It was terrific to driver was very professional
12 de agosto de 2026
Resposta da GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience — knowing that the driver we matched you with made such a positive impression means a great deal to us. We hold professionalism to a high standard, and it's wonderful to hear that came through. Many members like you also enjoy our grocery delivery, meal ordering, and pharmacy pickup services, all available through the same easy call-in process you already know.
Warm regards,
The GoGoGrandparent Team
love what the services they offer
love what the services they offer. Its all in one
14 de agosto de 2026
Avaliação não solicitada
Resposta da GoGoGrandparent
Dear customer,
We're so glad to hear the experience has felt seamless and complete for you — that's exactly what we set out to create. Knowing that everything comes together in one place means a great deal to us. Many members like you also enjoy our grocery and meal delivery, pharmacy pickup, home services, and virtual senior fitness classes — we'd love for you to join us for a class anytime.
Warm regards,
The GoGoGrandparent Team
I felt very safe with both drivers.
11 de agosto de 2026
Resposta da GoGoGrandparent
Dear customer,
We're so glad to hear that safety and comfort were a highlight of your recent trips — that peace of mind is something we work hard to provide every single time. It means a lot that you shared your experience, and we'll make sure that dedication continues. Many members like you also enjoy our grocery delivery, prescription pickup, and meal delivery services, all designed to make daily life a little easier.
Warm regards,
The GoGoGrandparent Team
Great service
Great service, easy to use. Providers have been very courteous and got me to my destination in plenty of time.
11 de agosto de 2026
Resposta da GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience, and it's wonderful to hear that getting where you need to go has felt effortless and stress-free. Knowing that the driver we matched you with was courteous and had you arriving with time to spare means a great deal to us. Many members like you also enjoy our grocery and pharmacy delivery services, which bring everyday essentials right to your door, along with our virtual senior fitness classes — and we'd love for you to join.
Warm regards,
The GoGoGrandparent Team
I got to my destination and back and…
I got to my destination and back and all in time.
11 de agosto de 2026
Resposta da GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience — knowing that everything ran smoothly and on schedule means a great deal to us. Reliable, timely transportation is at the heart of what we do, and we're so glad the driver we matched you with came through for you. Many members like you also enjoy other services we offer, such as grocery delivery, prescription pickups, and ready-made meal delivery, all designed to make daily life a little easier.
Warm regards,
The GoGoGrandparent Team
The worst company serving seniors
The person did not tell me I had to have a membership . They charged my debit card and I disputed the recuring charge which said they would cancel ;but did not refund the original charge. The price was higher than quoted and the driver was late to pick me up for a doctors appointment and made me late. This is the worse company ever.
12 de agosto de 2026
Avaliação não solicitada
Resposta da GoGoGrandparent
Dear customer,
Thank you for taking the time to share your experience. We’re truly sorry for the frustration surrounding your ride, the charges, and your membership.
We reviewed the original call and confirmed that our representative explained that GoGoGrandparent is a membership-based service. When you explained that you only needed transportation one time, you were offered a lower-cost membership option that provided access to book two rides for the month, which you agreed to proceed with.
After listening to the full conversation, we can also understand how there may have been some confusion regarding the membership and the information discussed during the call. We’re sorry that your experience ultimately left you feeling misled or uncertain about what you had agreed to.
We can confirm that your account has since been canceled and will not renew. We’re also sorry to hear that the transportation experience itself was frustrating and that you were late to your medical appointment.
We appreciate you bringing your concerns to our attention and giving us the opportunity to review the call and your experience.
Warm regards,
The GoGoGrandparent Team
I won't NEVER use there Service!!!!!
I won't NEVER
I paid $29.99 to become a 1 time member so I can get my car from a location.
I asked a woman over the phone would I be billed the next month?
She said no...
I got a bank statement notification they billed me anyway when I asked for my refund they said no..
I will NEVER DO BUSINESS WITH THEM!!!!!
THEY'RE SHADY
7 de julho de 2026
Avaliação não solicitada
Resposta da GoGoGrandparent
Dear customer,
Thank you for taking the time to share your experience. We’re sorry for the frustration and concern caused by the unexpected membership charge, especially after you believed you had been told you would not be billed again.
Unfortunately, we were unable to locate an account based on the information provided in this review, so we have not been able to review the enrollment call or billing history to determine exactly what occurred.
We’d appreciate the opportunity to look into this further. Please call us directly and ask to speak with a supervisor, or send us a message through Facebook Messenger with the name and phone number associated with the account. This will allow us to review the account and the communication you received regarding your membership.
We sincerely apologize for the frustration and appreciate the opportunity to investigate your concerns.
Warm regards,
The GoGoGrandparent Team
Resposta da GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience — knowing that the ride felt prompt and the service left a positive impression means a great deal to us. Many members like you also enjoy GoGo's grocery delivery, meal delivery, and pharmacy pickup services, all designed to make daily life a little easier.
Warm regards,
The GoGoGrandparent Team
The driver was a good driver and a pleasant person.
The driver was good behind the wheel and also friendly
12 de agosto de 2026
Resposta da GoGoGrandparent
Dear customer,
We appreciate you taking the time to share your experience — knowing that the driver we matched you with made the ride both safe and enjoyable is exactly what we strive for. Many members like you also enjoy our grocery and pharmacy delivery services, as well as our virtual senior fitness classes, which are a great way to stay active from the comfort of home — we'd love for you to join.
Warm regards,
The GoGoGrandparent Team
Resposta da GoGoGrandparent
Dear customer,
We're so glad GoGoGrandparent has been a convenient part of your routine — that's exactly what we set out to provide. Many members like you also enjoy our grocery and pharmacy delivery, as well as meal delivery and home services, all designed to make everyday life a little easier.
Warm regards,
The GoGoGrandparent Team
Resposta da GoGoGrandparent
Dear customer,
We appreciate you taking the time to share what matters most to you — knowing that when you count on us, we show up. That kind of reliability is something we take seriously, and it means a lot to hear that it's coming through. Many members like you also enjoy our grocery and pharmacy delivery services, as well as on-demand rides, so everyday essentials are always within reach.
Warm regards,
The GoGoGrandparent Team
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.