Hymans Robertson LLP Avaliações 136

Truly awful company. Registered my option through their FSS scheme in October, had nothing but problems since echoing all the comments on here. No responses to calls, mails letters, direct calls to seniors on their website, head offices and now seriously struggling the impacts. Pension should have started December. Sent one last ask and then it’s the ombudsman, my MP and the press. Wish I could give them a minus score.

Calls and emails get ignored. I have had to chase and chase. Have spoken to the Pension Ombudsman and Money Helper and that helped. 10 months later though have still not been able to start receiving my pension.

edit: I note the comment below from Hymans but I have already used the TPA email before posting here and it wasn't helpful.

I agree with your other reviewers as this is the worst company that I have ever dealt with. I wanted to change the bank that my pension is paid into which I thought was a very simple and straight forward task, but NO it has taken weeks, no one is ever available to take phone calls and e-mails are never answered. It was only when my previous employer contacted them that they did something, I sent them forms which they said they never received and then found them!!
I would give them less than one star if I could and I am surprised that they are still in business.
ps Someone at Hymans pressed a button and sent me the usual reply. I don't think it's worth responding asI'm sure they didn't bother to read my review or will do anything about it.

What a poor, poor service!!! I have sent emails and made countless phone call to Hymans regarding an illustration for my ATOS 2019 pension fund and after 6 months no information received just generic acknowledgements and no doubt a generic email will be received about this post.
How do I get information or access my pension. Hymans Robertson are definitely not a professional company.

Having reached retirement age I requested calculations on drawing my DPD pension at the beginning of November. On 8th December, after receiving no response, I called and was told it was currently being worked on and I would receive figures shortly. (This was my 2nd call, made 3 weeks after my original request.) After another month's wait I called again, no one answered so I left a voicemail asking for a call asap. No one called. I sent another email on 11th January asking for an urgent response. I have heard nothing. What do I need to do to receive a response?
Martin

I am trying to claim my FSS pension which is administered by Hymans Robertson. I registered on the PRISM portal as requested and asked for a quote to start the process. That was four months ago and I have heard nothing. I have phoned and left messages but no response. I have emailed and had no answer. I have left complaint messages on the portal with a response suggesting an answer within 24 hours - no response at all. I have also emailed the TPA email address and no response so please don’t suggest doing that! Overall, an absolutely appalling level of customer service. I think that the Pensions Ombudsman is my only recourse now.
Update: I was contacted the next working day and got the documents electronically- completed and sent off, one query from them resolved. Six weeks later I enquired about progress as my confidence in them was rather low - absolutely no response to emails, phone calls, messages left. My next task on Monday is to contact Hymans Robertson in Birmingham to make a complaint and this weekend I will be writing to the pension trustees.

JUST PICK UP THE PHONE OR EMAIL THOSE YOU HOLD PENSION FUNDS FOR WHEN AT A VERY DIFICULT TIME IN THEIR LIVES ARE TRYING TO CLAIM THEIR SPOUSES PENSION ENTITLEMENT. YOU ARE NOT LOOKING AFTER THE INTERESTS OF THE COMPANIES WHO ENTRUST YOU TO THEIR LARGE PENSION POTS BUT THAT OF HYMANS ROBERTSON.

I have left organisation and trying to move my benefits to another provider. Two different transfer quotes....although I didn't ask for the 2nd one! Takes 1 week to receive paperwork following calls, leave messages and emails which are not responded to. Staff reply is "I think"....to enquiries. Still no further forward from Sept...suspect senior staff in my ex organisation will not receive this type of inadequate service. No assurance that my figure given is correct, escalating to comments and the pension ombudsman in the hope it will get resolved....this experience places no assurance on this organisation for pension services and would not recommend them.

Been trying to make arrangements for my pensions to be paid into a different bank. Filled in paperwork, and just one pension properly moved, the other remained at the initial bank. They hide behind an answering machine. Can NEVER get straight through and seldom, if ever, ring back after leaving a message. A total waste of space!!
Update 7/11/2022: Wrote, as suggested, to given email address. Had a reply saying I operated 'Call Guardian' on my phone, but no message left, OR a telephone number in order to contact them! Have now re-emailed asking for a telephone number (that will be answered by a human)

So a week ago I left a fairly scathing review about the lack of customer service, and was asked to contact Hyman's directly by email. I did so and received a call from someone employed directly by Hyman's who promised that she would manage my claim. She rang with updates when she said she would, she told me when she expected things to be completed, and today I received the lump sum payment for my pension. After 11 weeks getting no response at all, this lady sorted everything in a week.

So please Hyman's bring your admin back in house. You have staff who are incredibly professional and who clearly care, but your company name is being dragged through the mud by a third party who aren't as professional as your own staff.

I've been trying to move a pension since November 2021 - they don't respond to emails and if you phone in you invariably go to voicemail, messages left are not returned. I called 8 times today and was cut off the phone 6 times. Impossible to do business with these people - can't wait to get to another provider with some kind of customer service.

Hymans complained to trustpilot about my review so I've removed my honest opinion.

This just gets worse!
My mother had a pension with Kingfisher which is administered by Hymans Robertson. The company was informed that my mother had died and that any residuals from her pension should be notified to the solicitors handling the estate, this was in 2018! Hyman's took so long getting back to the solicitor that the estate was wound up. Fast forward to 2022. I received a letter from Hymans telling me that they were now ready to pay monies owed to the estate
demanded that I send my personal bank details, to take part in some sort of complicated vetting process via web camera's etc which I had to get someone in to walk me through the process it was so complicated.
Hymans then informed me that they could not find records of my bank details, in effect they had lost them.
On the 3 June I wrote a review on here (see below) and followed instructions they gave in reply to the review. I received a reply from a Mr de Silva who said that matters had now been passed for settlement. I gather the sums involved are quite small but due to lack of communication from this awful firm I have never been told the values involved.
Three months down the line I have still heard nothing and was therefore left with no option but to make an application to the Pensions Ombudsman which is now awaiting a case officer.
Please, please, If you have a pension with this awful company or administered by them and you have the chance to switch to a more reliable firm I would strongly suggest that you look to doing this without delay. I would hate to think anyone else would have to go through my experience.
Hymans Robertson defies all description really but I would question whether competence or honesty are word that could be used to describe them
The only saving grace here is that all the other reviews on Trust-pilot are negative, not a single reviewer has been happy with this awful outfit.

We have been trying to obtain information on behalf of a client for the last 6 weeks. They don't reply to emails and the phone number just goes to voicemail and nobody calls back. I have tried to also call the main switchboard number but that just cuts off. I will be raising a formal complaint and if no response to that we will go to the Pensions Ombudsman.

This company took over my pension scheme from another company, I asked for my options more than 8 months ago and am still waiting. I retire in one month. They do not answer the phone - just a dedicated answerphone which they do not answer and they do not answer their emails. I would advise that if you can avoid this company then do so.
Update 16th Aug - received a call to say that the calculations were being dealt with - they have taken on extra staff to speak to people who have left messages and have now received the calculations.

Failed to make my 1st July pension payment.
Countless e-mails later no response and as of 27th
July still no money.
Phoned many times but no answer and leaving a message elicits no response, so why bother.
If I ever get a response from this organisation, my first question will be "how do I transfer my pension to a company I can trust".

This firm is truly awful. Never have I come across a firm that takes incompetence to a new dimension as this one does.
I note that the firm replies to reviews by blaming their 'third party' administrator, not good enough, Hyman Robertson appointed the 'third party' and all the correspondence relating to my matter comes from Hyman Robertson.
I shall be writing to the financial services ombudsman and the law society and would strongly urge anyone else having problems with Hyman Robertson, Kingfisher Pension Scheme or whatever 'third party' you have to deal with to do likewise but remember Hyman Robertson is the firm that is responsible for this atrocious service and the appointment of the 'third party'
I would also urge you most strongly against providing this firm with confidential bank details and the like.

Unethical and untrustworthy company. My almost 70 year old mother has been trying to get her pension payments since November 2021. Apparently they write out 1st class and letters NEVER arrive, they request an up to date email address and they do not email you. They find every excuse not to pay out to elderly, vulnerable citizens that have paid into their scheme throughout their working life. Why do government agencies use these cowboys? Today we have been told that the offer received 1st April 2022 was over stated and we only know that because we phoned today. Despite offer being accepted and all paperwork returned by early May. We only find this out because we phone Hymans Robertson and guess what, a letter was apparently posted to us but the girl could not explain why. Meanwhile my elderly mother is out of pocket? What does overstated mean, who has made an error why is my elderly mother suffering due to incompetencies within a large organisation?

This is actually a minus star.
Customer service is shocking, I have never seen anything like it before and especially with it being a big company. No call backs after leaving messages. In my experience when I have spoken to the person in need to. They have been no help what so ever but always say if you need anything just call, what is the point when no answers have been given? My case has been going on since December and we are only just ‘coming to the final stage’ this was exactly 4 weeks ago. What a load of rubbish

Shockingly poor customer service.

I have asked details of my pension twice and not received anything.

I have called the company and am told that they are very busy.....

I have asked to log a complaint and was told I can not be given a log number for my complaint