Hymans Robertson LLP Avaliações 136

This company's "customer service" is non-existent. Calls to their "dedicated" phoneline are never answered and voicemails are not responded to. They make no attempt to keep customers informed of what they are doing. As with other reviewers, I have struggled to finalise a transfer of my DB pension and am still waiting for resolution even though they have now exceeded their 6-month statutory deadline. Next stop: Pensions Ombudsman

Awful company that are still holding on to my pension funds after I requested a transfer into a private fund ..Over eight months of constantly putting up barriers to delay the transfer ....Any more delays & I will smash then into court quicker than s**t through a goose...Its about time that they were investigated for bad practice & as you can see from previous reviews then this has been a long time coming !!!

I asked for a simple e-mail address change on the 11/11 and the customer service has been appalling.Their service time is 5 days to reply and only after contacting them again on the 29/11 did they reply and ask for security details.
Again silence until I e-mailed again on 7/12 to be told by Sarah Williams that it had been done on the 12/11 a day after I first e-mailed them?
This is like a sketch from a "Laurel and Hardy" cartoon!

I too wish I could leave a no star feedback. In my experience customer service and communication has been extremely poor. Personally I have pensions across 6 pension providers and Hymans have been by far the worst I have dealt with. I did send a complaint via the Hymans portal which was never even acknowledged. If someone from Hymans chose to make contact with me to establish the full detail of the issues I have had then I would be open to sharing them.

From other comments l see they are being generous. Minus 3* would be a more accurate score.

They have created a financial issue for me by mismanagement.

Unless you persist and shout you do not get any response.

They are overfond of the use of voicemail and casually think making people leave messages so matters can be dealt with in Hymans Robertsons time is a customer service. It is not!

Emails are ignored and when and if they are answered the replies are sloppy and inaccurate.

The portal is frankly a pile of pants.

In my dealings only 1 person has shown any nowse. Staff need support and training.

Unfortunately I cannot dispense with their services but I consider they are ripe for a compliance review by the regulatory body

I too wish you could give a nil star rating, Hymans are not very good with dealing with people they seem happy to be unapproachable and detached. Their communication is non existence and they make mistake on mistake and as a customer I have felt strongly they either have poor processes or people who do not care about their customers. I've personally left numerous messages between 9 and 5 their opening hours only one call back and that was a wasted call as they had no answers.
My issue is still outstanding there appears to be a lack of communication within Hymans especially with Payroll, I’ve still not received any emails or money which was due on the 26th May. In your reply you say you are dealing with a large number of queries in my experience most queries arise from mistakes or no communication which I believe says it all about Hymans.

If I could give zero stars then I would. Delay in communication can be forgiven to a certain degree during the pandemic, but there is no phone line available, I am receiving no replies to emails for weeks if not months, and no explanation or guideline as to how long to expect the process to take. It has already been nearly eight months since the passing of my father and I am still awaiting confirmation about financial contribution from his pension. A company dealing with people in extremely challenging times should demonstrate consideration for this, on top of awareness that those left waiting are potentially in financial difficulty. Truly terrible service.