I have had an open support ticket since 30 June with zero response. Even worse, they repeatedly close my support tickets without replying or fixing the issue.Lila Connect has previously asked me to de... Ver mais
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Veja o que dizem as avaliações
Moved to a new house, previous occupant was with Lila so we didn’t need the installation service, it was simply a case of activating the line. Ordered the 150mb speed and getting 160mb, rock solid. A... Ver mais
A empresa respondeu
Been with the company since it rolled out in Stoke. Generally very reliable and fast. The support is UK based and normally fixes the issue. I have recently upgraded, had to have some new kit, excellen... Ver mais
A empresa respondeu
As a fibre optic engineer by trade choosing LC was easy. Fibre to the property, speeds of 1.8Gb for that price is incredible. I have full wifi coverage in the house as you can hardwire the router into... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
At LilaConnect, we deliver BROADBAND DONE BRILLIANTLY! Ultrafast, full-fibre broadband built for real life. No patchy connections. No evening slowdowns. No mid-term price hikes. Just a rock-solid, lightning-fast connection with upload speeds that leave the national average behind.* Our customers stick with LilaConnect because we keep things simple; honest pricing, outstanding service, and broadband that just works. Whether you’re streaming, gaming, working from home, or running a busy household, LilaConnect delivers speed, reliability, and performance you can rely on… every day, every time. That’s Broadband Done Brilliantly! * Ofcom UK Home Broadband Performance Report, March 2023. FAQ: https://lilaconnect.co.uk/faq
Informações de contato
4,5
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 91% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Lila service
Hi, was such a nice service provided by Marcus and Martins they were very professional.
12 de junho de 2026
Avaliação não solicitada
Resposta da LilaConnect UK
Hi Pedro,
Thank you for your feedback!
We’re really pleased to hear Marcus and Martins provided such a professional service and made the experience a positive one for you. We’ll be sure to pass on your kind words to them.
Kind regards,
Customer Support Team 💜
Phoned lila made an appointment to…
Phoned lila made an appointment to install our fibre broadband they were on time on the day the installer was a great guy fitting the broadband since then we have had fast broadband connection with no problems great service
9 de junho de 2026
Resposta da LilaConnect UK
Hi Amanda,
Thank you for taking the time to provide your great feedback!
We’re really pleased to hear your installation went smoothly, the team arrived on time, and that you’re enjoying fast, reliable service.
Kind regards,
Customer Support Team 💜
Sound👍👍👍..
9 de junho de 2026
Resposta da LilaConnect UK
Hi Jay,
Thank you for your sound feedback! 👍
We’re really pleased to hear you’re happy with the service.
Kind regards,
Customer Support Team 💜
Had some problems and Kayur went above…
Had some problems and Kayur went above and beyond to sort it out for me can’t fault him one bit
11 de junho de 2026
Avaliação não solicitada
Resposta da LilaConnect UK
HI Yani,
Thank you for your kind feedback!
We’re really pleased to hear Kayur went above and beyond to get everything sorted for you. We’ll be sure to pass on your kind words.
Kind regards,
Customer Support Team 💜
Friendly staff great couple of lads…
Friendly staff great couple of lads very professional well done to vavan and Adam
11 de junho de 2026
Avaliação não solicitada
Resposta da LilaConnect UK
Hi Neil,
Thank you for your great feedback! We’re really pleased to hear Cavan and Adam were friendly, professional, and made such a positive impression.
We’ll be sure to pass on your kind words to them.
Kind regards,
Customer Support Team 💜
Kayur & Russ absolute ⭐️'s
Kayur (Senior Tech) has again exceeded expectations! He has been incredibly helpful with some technical issues and has even checked in to ensure everything is still running smoothly the following day. I could not ask for better support. Russ (Tech Support) also joined Kayur today and was equally supportive, and I am so grateful for their help.
10 de junho de 2026
Avaliação não solicitada
Resposta da LilaConnect UK
Hi Louise,
Thank you so much for your fantastic feedback for our technical support team members!
We’re delighted to hear Kayur and Russ provided such supportive and dedicated service, and that they went the extra mile to ensure everything was running smoothly. We’ll be sure to pass on your kind words to them.
Kind regards,
Customer Support Team 💜
Cavan & Adam were very professional and…
Cavan & Adam were very professional and polite, they both acted as expected and we were very happy with the whole experience. I don’t expect these comments with find their way back to the Engineers but they should and they should be commended on their work etiquette 👍
8 de junho de 2026
Avaliação não solicitada
Resposta da LilaConnect UK
Hi Andrew,
Thank you for taking time to provide your great feedback!
We’re really pleased to hear Cavan and Adam delivered such a professional and positive experience. They’ll truly appreciate your kind words, and we’ll make sure this is shared with them – recognition like this means a lot.
Kind regards,
Customer Support Team 💜
Problem sorted fast
5 de junho de 2026
Avaliação não solicitada
Resposta da LilaConnect UK
Hi Neil,
Thank you for your great feedback!
We’re really pleased to hear your issue was sorted quickly with our support team members.
Kind regards,
Customer Support Team 💜
Advisor helped me to sort out my Wi-Fi…
Advisor helped me to sort out my Wi-Fi issue very quickly…excellent service that’s why I stay with Lila as you can always talk to someone if you ever encounter any issue which I have to say are few and far between…thanks keep up the great customers service.
10 de junho de 2026
Avaliação não solicitada
Resposta da LilaConnect UK
Hi Gary,
Thank you for your great feedback!
We’re really pleased to hear your WiFi issue was resolved quickly and that you continue to find our team helpful. It’s great to know you’re happy with the service.
Kind regards,
Customer Support Team 💜
Great service
Great service, really nice gentleman Antony who explained everything really well and clearly! looking forward to the upgrade 🥳
9 de junho de 2026
Avaliação não solicitada
Resposta da LilaConnect UK
Hi Jaye,
Thank you for your great feedback! 🥳
We’re really pleased to hear Antony provided such clear and helpful support. We hope you enjoy your upcoming upgrade!
Kind regards,
Customer Support Team 💜
Antony was excellent
Antony was excellent, very helpful setting up my account and dealing with a further query later on - highly recommended, many thanks!!!
9 de junho de 2026
Avaliação não solicitada
Resposta da LilaConnect UK
Hi John,
Thank you for your fantastic feedback!
We’re really pleased to hear Antony was so helpful in setting up your account and supporting you with your follow‑up query.
We really appreciate the high recommendation.
Kind regards,
Customer Support Team 💜
Thank you Luke!
Luke was very professional when coming to update the Lila Connect equipment. He was really patient and explained what everything did, what we can recycle etc. and was just lovely. Thank you so much!
9 de junho de 2026
Avaliação não solicitada
Resposta da LilaConnect UK
Hi Danielle,
Thank you so much for your lovely feedback!
We’re delighted to hear Luke made such a positive impression—his professionalism, patience, and clear explanations are exactly what we aim for.
We’ll be sure to pass on your kind words to him 😊
Kind regards,
Customer Support Team 💜
Resposta da LilaConnect UK
Hi Nicola,
Thank you so much for your review! 🌟
We’re delighted to hear the switch was so easy and that you found our team professional throughout.
Kind regards,
Customer Support Team 💜
The engineer came and did great job
The engineer came and did great job. There was an issue with connection, but they solved it.
Good job, we’re satisfied!
29 de maio de 2026
Resposta da LilaConnect UK
Hi Andrian,
Thank you for your great feedback!
We’re really pleased to hear the engineer resolved the connection issue and that everything is now working well for you.
Kind regards,
Customer Support Team 💜
Resposta da LilaConnect UK
Hi,
Thank you for your great feedback!
We’re really pleased you think LilaConnect is very good.
Kind regards,
Customer Support Team 💜
I found Anthony very professional and…
I found Anthony very professional and courteous and really helped us out getting our Wi-Fi set up for later on this month. He’s a credit to your team thanks Anthony Turner.
6 de junho de 2026
Avaliação não solicitada
Resposta da LilaConnect UK
Hi Robert,
Thank you for your great feedback!
We’re really pleased to hear Anthony provided such professional and courteous support and helped get everything set up for you. He’s a real credit to our team, and we’ll be sure to pass on your thanks.
Kind regards,
Customer Support Team 💜
Marcus and Jacob did a great job
Marcus and Jacob did a great job, thanks guys
5 de junho de 2026
Avaliação não solicitada
Resposta da LilaConnect UK
Hi Matt,
Thank you for your great feedback!
We’re really pleased to hear Marcus and Jacob did a great job. We’ll be sure to pass on your thanks to them.
Kind regards,
Customer Support Team 💜
Marcus and Jakub instalation.
Marcus and Jakub turned up in the time window specified. Did a great job burying the line and cleaned up after themselves. Didn't leave until the service was active and called through to activate the service as it didn't automatically connect so made the whole process completely stress free. Nice lads.. polite and respectful. Review by James
5 de junho de 2026
Avaliação não solicitada
Resposta da LilaConnect UK
Hi James,
Thank you so much for your fantastic feedback!
We’re really pleased to hear Marcus and Jakub provided such a thorough and professional installation, from getting everything set up to making sure you were fully up and running. It’s great to know they made the whole experience stress‑free – we’ll be sure to pass on your kind words to them.
Kind regards,
Customer Support Team 💜
Marcus and Jakob come fix my internet…
Marcus and Jakob come fix my internet were really quick, great lads and a credit to the company
5 de junho de 2026
Avaliação não solicitada
Resposta da LilaConnect UK
Hi Nicholas,
Thank you for your great feedback!
We’re really pleased to hear Marcus and Jakob got your issue sorted so quickly and made such a positive impression.
We’ll be sure to pass on your kind words to them.
Kind regards,
Customer Support Team 💜
Antony was professional and friendly
Antony was professional and friendly, he knew all about the product and was happy to help
5 de junho de 2026
Avaliação não solicitada
Resposta da LilaConnect UK
Hi,
Thank you for your great feedback!
We’re really pleased to hear Antony was professional, friendly, and able to help with your enquiry. We’ll be sure to pass on your kind words to him.
Kind regards,
Customer Support Team 💜
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