Very poor customer service. Couldn't find any info on vehicle I was interested in & promised refund. 2 months later still no sign. Had looked for bank details/ PayPal info to refund but as initial pa... Ver mais
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Veja o que dizem as avaliações
Hi I find My Vehicle very accurate, consistent and helpful in their response when contacting them as regards any if there services or information required I sent an email asking had I any free... Ver mais
A empresa respondeu
From the moment Rory Kavanagh "entered the building", his attention to detail, due diligence, quick and thorough responses are second to none. No matter what my query - small or large - he gives it... Ver mais
A empresa respondeu
Called about 2 minutes before closing. Justin could not have been more patient and helpful. He helped me so much, shared great knowledge, & gave me some very good & useful advice. Was incredibly grate... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Leading provider of Car History Checks, Valuations & Reports on Irish & UK registered vehicles. Only we provide Damage Alerts. Click now for a full vehicle history check.
Informações de contato
Damastown Close, D15DC03, Dublin 15, Irlanda
- +353 (0) 1 9121205
- marketing@myvehicle.ie
- myvehicle.ie
3,6
Bom
149 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da MyVehicle.ie
Hello Petrus ,
We are very concerned by your review and the serious allegations you've made. We take accusations of dishonesty extremely seriously. To better understand your concerns, could you please provide specific details?
According to our system, A Full Irish Report for the vehicle with registration number 05KK2369 was successfully processed and delivered to the email address Lpv_extreme@yahoo.com moments after your purchase on 03/05/2025 at 06:08 am.
To ensure we can investigate your experience effectively and provide the best possible resolution, we encourage you to contact us directly at marketing@myvehicle.ie . We look forward to hearing from you.
Very expensive and pretty pointless, use google
I'm from the UK, this is my first attempt at a vehicle check in Ireland, it costs a tenner in England and gives far superior information, apart from owner history and outstanding finance it didn't give me anything I couldn't have got with a google search in England, it told me the Vehicle didn't have an NCT......it's a motorcycle, doesn't need one, is the vehicle stolen? N/A... what does that mean? Not available? not applicable? estimated running costs...wildly inaccurate! I can do that research myself, mileage discrepancy? MyVehicle.ie suggests that the motorcycle should have done 159 thousand miles! I've been riding bikes for 40 years and more, I've never come across a bike that's done half that! very expensive and pointless frankly! don't bother!
28 de abril de 2025
Avaliação não solicitada
Resposta da MyVehicle.ie
Dear Garry,
Thank you for taking the time to share your feedback on your recent vehicle history check with MyVehicle.ie. We appreciate you bringing these points to our attention.
We understand the comparison regarding your experiences in England but in Ireland the Vehicle history report prices are very standard across all the providers and we are no different. We strive to provide the most comprehensive and most accurate data within our reports. MyVehicle.ie prides itself on having superior data in aspects that other providers do not have, which is recognised by 100% of all Insurance companies in Ireland as well as almost all vehicle assessors in the country, financial institutions, banking institutions, manufacturers and most members of the automotive trade in Ireland. MyVehicle.ie is now becoming increasingly an essential report to have amongst the public because of the information that we provide and as a result, dealers, traders and other members of the automotive industry in this country are now recognising the importance of these reports when compared to other providers in the industry.
The information that we supplied you with your vehicle history check also covered the following information:
Vehicle ID Numbers & Documentation which are vital when verifying the authenticity of the vehicle.
Vehicle Finance Check
Vehicle Status which disclose if the vehicle was ever written off, damage alert, taxi, change in engine number and colour.
Number of registered owners, owner category and the purchased date.
Auction Data.
Road Tax data which discloses expiry data, expiry history, road tax expiry date and road tax expiry history.
Vehicle Running Costs
Imported data on whether the vehicle was imported or not.
As you might appreciate, we do not create or make up the data and we are not its originators. As such, we have no control over the data, or lack thereof, connected with a particular vehicle. In this instance though, we are not sure what you mean when you say that "the service is expensive and pointless " as you have received all the data available that constitutes a history check report?
We compile reports based on data from many sources but in some instances the data can be limited. This is not any fault on behalf of the history check provider, as we can only show the data that is currently connected with a vehicle.May we again draw your attention to the information you received with your report which has all has a value and as such comes at a cost which received with your report
Regarding the points you raised:
NCT Information: We acknowledge the error in stating that the motorcycle did not have an NCT. Motorcycles are indeed exempt from the National Car Test (NCT) in Ireland. We are reviewing our data sources to ensure that vehicle type is accurately identified and that irrelevant checks are omitted for specific categories.
"Is the vehicle stolen? N/A": "N/A" in this context signifies there is no accessible stolen vehicle data recorded for this registration. This does not indicate that the vehicle was stolen, only that there is no digital record connected to the stolen database for this VRM.
Estimated Running Costs: We appreciate your feedback on the accuracy of our estimated running costs. These are generated based on general data and averages, and we recognise that they may not always reflect the specific circumstances of every vehicle. Thats why it is labeled Estimated running cost.
We are continuously working to enhance the quality and depth of the information we provide, and your feedback is invaluable in this process.
Thank you.
Absolutely atrocious customer service
Thursday 27/03/2025
Absolutely atrocious customer service. I purchased a vehicle check based on their add. What I received was an estimate of Nox and Co2 valuations despite the advertisement saying they will tell give you the cost. When I approached them via email I got the usual reply you aggreed to terms and conditions. I could have got those estimates myself from the vrt website
Friday 28/03/2025
In answer to your reply yes I choose your company for convenience on the understanding I would receive a comprehensive report, what I received was a basic report telling me the you couldn't give accurate co2 and NOx reading therfore you applied the maximum tariff, which is what I would have got from the VRT site myself
This is what you have on your website,just quoting yourself
"By entering in the registration number into the calculator, we can determine the vehicle’s Make, Model, Body Type and Variant as well as the date of first registration of origin State and its CO2 emissions.
Based on this information the calculator will return the Open Market Selling Price (OMSP) for VRT purposes and the amount of VRT payable."
27 de março de 2025
Avaliação não solicitada
Resposta da MyVehicle.ie
Thank you for your feedback.
We understand your concerns, but we always encourage customers to carefully review the report descriptions before completing a purchase to ensure they select the most suitable option for their needs. As you may appreciate, we do not have control over the information provided within each report and if you require a report with specific details, please feel free to reach out, and we’ll be happy to guide you on the correct option.
we’d like to clarify a few key points. You mentioned that you could have obtained this information yourself, yet you still chose to purchase our report. This suggests that you valued the convenience of the data we provide. Our reports compile and present this information in a structured and accessible way, saving time and effort compared to manually gathering data from multiple sources which most of our customers appreciate.
Thank you!
What a scam of a company
What a scam of a company. Rang to complain and got talking to a complete smart ass
11 de março de 2025
Avaliação não solicitada
Paid for a report and got no…
Paid for a report and got no information waste of time
7 de março de 2025
Avaliação não solicitada
Resposta da MyVehicle.ie
Dear Reviewer,
We are sorry if you feel that you should have somehow received or expected more information but you opted for a basic VRT calculation which can only return a numerical result which was completed and sent to you.
Vehicle Registration Tax (VRT) in Ireland for motor caravans (campervans) and certain commercial vehicles is simply calculated at 13.3% of the vehicle's Open Market Selling Price (OMSP).
This is quite a straightforward calculation and is based on the vehicle's estimated OMSP at the time of registration.
Given the simplicity of this calculation, the information provided in our report aligns with the standard VRT assessment for such vehicles.
Best regards
Useless product
I paid €34 for a report that gave false, misleading & inaccurate information. The mileage report contained one line from 2 years previous with false data. Customer care was hostile and their mantra was that I should have checked the report with them....this is non-sense, why would someone check a report that claims to be accurate !!! I will never use MyVehicle again.
6 de fevereiro de 2025
Avaliação não solicitada
Resposta da MyVehicle.ie
Hello BQ,
Thank you for your feedback. We regret that your experience with our service did not meet your expectations and we are happy to have an opportunity to respond.
We are sorry that you are dissatisfied with the data provided but as most of our customers, both trade and public realise, we do not create the record or make up the data and we are not its originators and can only compile reports based on pre-existing data from all across the entire automotive industry.
We also compile reports based on data from many other official sources and specifically for mileage data, these run into the hundreds of millions and so, it is virtually impossible for input errors not to appear on a mileage record.
These sources may sometimes contain discrepancies but these can only be resolved at the time of report generation and subsequent query and investigation and all data sources internationally are subject to the very same limitations.
As we have mentioned previously, MyVehicle.ie does not create this data but retrieves and presents it as it is provided to us. Mileage records, in particular, are dependent on the availability of submissions from these sources, and gaps or inconsistencies may occur when data has not been regularly recorded or updated.
The vast majority of purchasers of vehicle history understand that they can very easily raise an investigation on any data and where an update or an amendment can be made, this is facilitated.
We always recommend that customers review the information in their report carefully and contact us directly if they have any concerns or require clarification, as our friendly customer support team is available to assist with any queries.
Best regards,
For all our customers the following general information on mileage records may be helpful:
When you generate a history check report, it will check for all available data relating to particular vehicles' history, whether this data highlights a discrepancy or not.
There could be a number of reasons why a mileage reading causes a discrepancy. Sometimes there can be a kilometre/mileage issue, possibly even a typo at the point of record but this has to be determined through an investigation.
As with all history check providers both in Ireland and the UK and Internationally, mileage is not guaranteed. A database must return the full history and this data may very well contain information and data-sets that have previous errors made by trade parties outside the history check providers control.
We are not the originators of the record but reporting on the record and the history check provider is therefore not at any kind of fault for disclosing and highlighting discrepancies and any subsequent amendments after investigation.
When a report is generated, it is supposed to highlight anomalies. That is the very purpose of running a report. When an anomaly is identified, it can only, then, at that point be investigated in accordance with the policies that are outlined in our terms of service.
A report that has a discrepancy in mileage and is then investigated and later amended does not constitute in any way some kind of breach in policy, an error or in some way an oversight of a vehicle history check company.
The remit of a car history check provider is to compile a report from pre-existing data sourced from third parties within the motor trade. We do not create these readings, or make them up or create the error, if any, but disclose it in all its transparency. These are readings that pre-exist in a digitised record and it is the express purpose of a provider to highlight these discrepancies.
Called about 2 minutes before closing
Called about 2 minutes before closing. Justin could not have been more patient and helpful. He helped me so much, shared great knowledge, & gave me some very good & useful advice. Was incredibly grateful. Seriously impressed with the service. Will definitely recommend.
11 de dezembro de 2024
Avaliação não solicitada
Resposta da MyVehicle.ie
Hello Sean,
Thank you for taking the time to share your experience. we're so grateful for your positive review! It's always heartwarming to know that our work has made a positive impact.
Excellent Service
Great company to deal with.
Excellent customer service.
Their car history checks are the best in the business.
21 de novembro de 2024
Avaliação não solicitada
Resposta da MyVehicle.ie
Hello Ollie, we're so grateful for your positive review! It's always heartwarming to know that our work has made a positive impact. Thank you for taking the time to share your experience.
Great experience dealing with Liam in…
Great experience dealing with Liam in VMS. Very helpful and knowledgeable. Pleasant experience dealing with this company
13 de novembro de 2024
Avaliação não solicitada
Resposta da MyVehicle.ie
Hello David, we're so grateful for your positive review! It's always heartwarming to know that our work has made a positive impact. Thank you for taking the time to share your experience.
Wrong Registration report
I mistakenly entered the wrong registration number when ordering my car report and paid for it before noticing the error. Instead of paying for a second report, I decided to call customer support to see if they could help. They responded quickly and sent the correct report within minutes, without a long wait or any extra charge. The team was incredibly helpful and responsive, and I highly recommend their service.
6 de novembro de 2024
Avaliação não solicitada
Resposta da MyVehicle.ie
Hi Ian. Thank you for your feedback! We're pleased to hear that our support team was able to assist you promptly and provide the correct report without any inconvenience. Ensuring a smooth experience for our customers is important to us, and we’re glad we could meet your expectations. We appreciate your recommendation and look forward to assisting you again in the future. Best regards from the MyVehicle.ie Team.
My recent experience with VMS was…
My recent experience with VMS was exceptional! From start to finish, the team showcased impressive professionalism, attentiveness, and a genuine dedication to client satisfaction. Each interaction was smooth, and they consistently went the extra mile to make my experience seamless.
What sets VMS apart is their commitment to quality service. They not only provided clear and detailed support but also offered solutions that perfectly met my needs. It's evident that customer satisfaction is their top priority, which truly makes a difference.
For anyone in search of dependable and professional service, I highly recommend VMS. They’ve earned my trust and loyalty.
30 de outubro de 2024
Avaliação não solicitada
Resposta da MyVehicle.ie
Hello Tomasz, we're so grateful for your positive review! It's always heartwarming to know that our work has made a positive impact. Thank you for taking the time to share your experience.
Good vehicle checks and helpful service
I’ve been using VMS / MyVehicle for around six years and am very happy with the quality of the vehicle history checks and with the responsiveness from Rory to any queries I have. So I am more than happy to recommend their services.
29 de outubro de 2024
Avaliação não solicitada
Resposta da MyVehicle.ie
Hello Donal, we're so grateful for your positive review! It's always heartwarming to know that our work has made a positive impact. Thank you for taking the time to share your experience.
Most trusted history check company
This is the most accurate history check company that I have used. Their customer service is brilliant, I been working with Rory from my vehicle for years and it’s the best customer service that I have experienced!
It’s top 1 history check company in Ireland!
29 de outubro de 2024
Avaliação não solicitada
Resposta da MyVehicle.ie
Hello Andy, we're so grateful for your positive review! It's always heartwarming to know that our work has made a positive impact. Thank you for taking the time to share your experience.
Brilliant Customer Service !
Brilliant Customer Service !
Rory is alway there to answer any queries.
I have been using his service for years and would highly recommend it!
25 de outubro de 2024
Avaliação não solicitada
Resposta da MyVehicle.ie
Hello Pawel, we're so grateful for your positive review! It's always heartwarming to know that our work has made a positive impact. Thank you for taking the time to share your experience.
Our only car check
Always a prompt and honest service, long term satisfied customers.
24 de outubro de 2024
Avaliação não solicitada
Resposta da MyVehicle.ie
Thank you so much for your kind words and positive review! We're thrilled to hear that you had a great experience. Your support means the world to us and keeps us motivated, thanks again.
Rory has been a great help to me for…
Rory has been a great help to me for the last year when I started using the service. Always quick responses to queries and always at the other end of the phone. Would definitely recommend.
23 de outubro de 2024
Avaliação não solicitada
Resposta da MyVehicle.ie
Thank you so much for your kind words and positive review! We're thrilled to hear that you had a great experience. Your support means the world to us and keeps us motivated, thanks again.
Excellent service helped us get correct…
Excellent service helped us get correct information quickly
30 de setembro de 2024
Avaliação não solicitada
Resposta da MyVehicle.ie
Hello Derek, thank you for taking the time to share your experience.We're so grateful for your positive review! It's always heartwarming to know that our work has made a positive impact.
Have been using MyVehicle.ie for years…
Have been using MyVehicle.ie for years now, even got to know the lads personally. Highly recommended Website and a brilliant crew working in the background to keep the information up-to-date and relevant.
18 de outubro de 2024
Avaliação não solicitada
Resposta da MyVehicle.ie
Hello Ciaran, we're so grateful for your positive review! It's always heartwarming to know that our work has made a positive impact. Thank you for taking the time to share your experience.
Rory Kavanagh
From the moment Rory Kavanagh "entered the building", his attention to detail, due diligence, quick and thorough responses are second to none. No matter what my query - small or large - he gives it his full attention. It makes my job so much easier and gives me great reassurance and confidence when buying a vehicle.
Rory deserves to be commended for the hard, thorough work he does - and it is always a pleasure to work with him.
Denis Mulvihill
Mulvihill Motors Moyvane Co. Kerry
18 de outubro de 2024
Avaliação não solicitada
Resposta da MyVehicle.ie
Hello Dennis, we're so grateful for your positive review! It's always heartwarming to know that our team has made a positive impact. Thank you for taking the time to share your experience.
Very happy with the reports very quick…
Very happy with the reports very quick and easy to use!
18 de outubro de 2024
Avaliação não solicitada
Resposta da MyVehicle.ie
Thank you so much for your kind words and positive review! We're thrilled to hear that you had a great experience.
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