I am on an overseas holiday,lost my credit card,had to block my bank accounts so a direct debit to pay my account was rejected.I called Nectr and was given a payment date extension with no hassle or c... Ver mais
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Veja o que dizem as avaliações
Appreciated the time Leigh took to go through my account and check my usage costs in my last invoice compared to Nectar Home Buzz Plan ..he was polite even though I probably didn't explain myself very... Ver mais
Extremely poor experience with nectr - so much so that I couldn’t even get an account! Sign up process was flawed and took nearly an hour to get a confirmation text. The. I was denied due to supp... Ver mais
A empresa respondeu
We are solar and battery customers in Brisbane. We have had exceptional customer service all along the process. We has a leaking roof and they came back and fixed the leak. It wasn’t even their fault... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Nectr
Escrito pela empresa
Nectr is an award winning Australian energy company backed by one of the global leaders in renewable energy solutions – Hanwha Energy. We're 100% committed to investing in a clean energy future so that future generations can enjoy this planet.
Nectr offers cheaper and cleaner electricity plans, 100% Carbon Neutral certified products, GreenPower plans and Solar + Battery for all your energy needs.
If you'd like to learn more, you can click our links below, or message us at hello@nectr.com.au. Alternatively, we're available from 9am-5pm weekdays on 1300 111 211.
Informações de contato
Northpoint Tower, 100 Miller Street, 2060, North Sydney, Austrália
- 1300 111 211
- hello@nectr.com.au
- nectr.com.au
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Yes quite good service
Great service, just the waiting time to get hold of someone did take awhile - also I am not sure if my email got to your CEO who mentioned he would reply
Also not sure if you dealt with Origin to close my account, I rang Origin and they were also vague.
Juliet Tan
Excellent customer service
Nectr Customer Service is the Best No…
Nectr Customer Service is the Best No Cap!! They are always easy going and friendly PLUS they help. Awesome work
I spoke with Ronald regarding an email…
I spoke with Ronald regarding an email I had received and he was able to check on our account and get everything resolved. Ronald was professional and friendly on the phone and very easy to speak to
Efficient customer service.
It is very quick to reach out to someone to help at Nectr, less than 1 minute waiting on the phone, and someone very courteous to help me with a practical easy solution.
I’ve hit a Boulder so to speak my…
I’ve hit a Boulder so to speak my vehicle was taken along with my wallet and keycards I explained to nectar and I am
Glad you guys understand me I will pay my. Ills. Just wasn’t sure when at this stage I will have a new card hopefully this next two weeks please accept my apologies for not letting you know. Immediately if you require police report I have it the car is in Townsville the car wasn’t found in one piece so I imagine it was burned out with my car so I am happy to oblige my bill on the time within a week or so regards Allan I really do appreciate your kind staff and the manner for which we spoke was not at all demanding pushy or intimidating in any way I truly am please we hooked up with nectar ya ha to all staff in the team of your company. Regards Allan Chorusch
Have been a customer now for about 9…
Have been a customer now for about 9 months and have always found the staff very helpful, polite and able to assist in my queries.
Terrific Customer Service
Great Customer Service. Very helpful gentleman on the phone and great there are no late fees for card issues.
Never really write reviews but am happy to do so as genuinely pleased with the experience.
Go Nectr!
Very good rates with discounts
Very good rates with discounts, respond quickly, to customers. Love it.
Top rates, Top service.
Been with them for a few months now, way easier than last company, cheaper and good for the planet. Perfect.
Brilliant service
Brilliant service, straight through on the phone. Very understanding and accommodating. Couldn't recommend them highly enough.
Very reliable and helpful
Very understanding and helpful company
Very understanding and helpful company. Joined a few months ago and so far very satisfied with all round services.
Brilliant phone service
Received a call back after ending call and the agent knew who I was! I understand that my number wasnt withheld but many places will ignore it and you have to call back yourself
Great affordable Service
Was a great affordable service. Much cheaper per month than a lot of the competitors.
Excellent
Excellent. Honour to this gentleman for explaining the mysteries of 2 meters, strange double costs, confusing dates etc.on my first bill. BRAVO!
Thank you.
I received friendly
I received friendly, professional and caring service. Thank you for patience!
Susan
Thank you for the chance to review my…
Thank you for the chance to review my dealings with Nectr! I was exceptionally to be able to deal with Rajvi, recommended highly by my friend Lindsay Somerville! I am a war baby - ie born during WW2 - so I'm not the smartest tool in the box! But Rajvi was very patient and extremely helpful and guided me through my application to join Nectr. I'm not sure if I would've been able to join without her help and support!
So please thank her very much for all her assistance and patience!
Warmest regards,
Cathryn (Kate) Reid
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