I am on an overseas holiday,lost my credit card,had to block my bank accounts so a direct debit to pay my account was rejected.I called Nectr and was given a payment date extension with no hassle or c... Ver mais
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Veja o que dizem as avaliações
Appreciated the time Leigh took to go through my account and check my usage costs in my last invoice compared to Nectar Home Buzz Plan ..he was polite even though I probably didn't explain myself very... Ver mais
Extremely poor experience with nectr - so much so that I couldn’t even get an account! Sign up process was flawed and took nearly an hour to get a confirmation text. The. I was denied due to supp... Ver mais
A empresa respondeu
We are solar and battery customers in Brisbane. We have had exceptional customer service all along the process. We has a leaking roof and they came back and fixed the leak. It wasn’t even their fault... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Nectr
Escrito pela empresa
Nectr is an award winning Australian energy company backed by one of the global leaders in renewable energy solutions – Hanwha Energy. We're 100% committed to investing in a clean energy future so that future generations can enjoy this planet.
Nectr offers cheaper and cleaner electricity plans, 100% Carbon Neutral certified products, GreenPower plans and Solar + Battery for all your energy needs.
If you'd like to learn more, you can click our links below, or message us at hello@nectr.com.au. Alternatively, we're available from 9am-5pm weekdays on 1300 111 211.
Informações de contato
Northpoint Tower, 100 Miller Street, 2060, North Sydney, Austrália
- 1300 111 211
- hello@nectr.com.au
- nectr.com.au
3,8
Muito Bom
329 avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Loved dealing with Nectr
Loved dealing with Nectr! No long wait times when contacting customer service, Aussie call centre with people who speak AND understand English and well priced electricity. All in all a great company to deal with.
26 de março de 2021
Mark and Jai were absolutely brilliant
Mark and Jai were absolutely brilliant. They were honest and factual and showed me exactly what I would save. It was all done in a matter of minutes. Both were very professional and friendly. I was totally happy by the end of the conversation and pleased they knocked on my door. Well done guys! Happy new customer indeed.
Rachel
24 de março de 2021
Avaliação não solicitada
Telling us they constantly underestimate
Telling us they constantly underestimate our power usage. Last month was $250 this month is $350 based on an ESTIMATED usage. This is a house of 2. Also takes out unauthorised payments from card's.
23 de março de 2021
Avaliação não solicitada
Resposta da Nectr
We appreciate your feedback Matt.
Thank you for your time and patience today. We are grateful we had the chance to address this directly with you.
Do let us know if we can help further or if you have any other questions.
Kind regards,
Steven - Nectr
Excellent customer service
Excellent customer service. The team has answered promptly to my complaints and resolved the issue straight away. I am looking forward to continuing with Nectr.
18 de março de 2021
Nectar get back to you straight away…
Nectar get back to you straight away with any questions you have and make it really easy to communicate, monthly bills in smaller chunks makes budgeting easier
17 de março de 2021
A few improvements could be made
Customer service could be improved. Also could improve the procedure of relocating house because when a customer relocates they have to start a whole new acct so any credit that is on the old acct is left sitting there and not transferred. Also would like to see a different payment option such as bpay available for people to make regular weekly payments.
9 de março de 2021
Resposta da Nectr
Hi Kells, thanks for your feedback regarding relocation procedures and customer service. It helps us improve our brand when we get detailed responses from customers. We would also like to apologise for any inconvenience that you may have experienced. If you still need help with your account, would you mind sending your details to hello@nectr.com.au. We can have a customer support member contact you and rectify any outstanding issues.
- The Nectr Team
I had quite a few questions and they…
I had quite a few questions and they were answered so that I understood completely. I spoke to 5 members of staff (I had to phone back a few times.) and all were courteous, understanding, and respectful at all times.
8 de março de 2021
super helpful thank you!
8 de março de 2021
Great support from Ronald.
Ronald was super helpful and understanding while I went through some challenges with my previous provider. Thank you Ronald.
5 de março de 2021
Immediate adjustment
We had an adjustment made to our bill because of a meter reading that was incorrect and this was done immediately for this months bill. It was a prompt response when I emailed and the changes were made instantly. Thank you for being easy to communicate with and straight forward.
4 de março de 2021
Appreciated phone response.
It was good to talk to an operator without any delays or being placed on hold for a lengthy period of time like other major companies do to you.
4 de março de 2021
Always reply and always helpful
3 de março de 2021
Cheers Nectr so far so good was with…
Cheers Nectr so far so good was with AGL lovin Nectr atm. I sent an email which Ronald answerred promptly and responded muchly appreciated many thanks.
Cheers
David
3 de março de 2021
Avaliação não solicitada
Great service
Great service - great price! Great choice of options for electricity! Nectr is the BEST!
2 de março de 2021
My experience with Nectr has been very…
My experience with Nectr has been very helpful and I can recommend their service to everyone.
2 de março de 2021
Super helpful
The person who I spoke to was really helpful and assisted with everything I asked about.
26 de fevereiro de 2021
Amazing services and great rates
Amazing services and great rates! Nectr cut our quarterly bill by 1/3 and if not for the place we're moving in doesn't support Nectr, we would 100% keep using their service. :(
26 de fevereiro de 2021
Great service
Great service. Very helpful advice and easy to make changes to my plan over the phone.
26 de fevereiro de 2021
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