NH Hotel Group Avaliações 

The hotel charges for everything on top which is not cheap- e.g parking is Eur15 per night (which is not mentioned upfront), for better wi-fi, there is a charge (otherwise it won’t work during peak/evening hours on the phone), no water bottles in the room, Eur20 fine per swimming pool towel - unless deposited back to the reception etc etc. Wish they were more transparent with the charges upfront at the time of booking!

Very nice hotel in Vienna. Good food, excellent service and nice rooms.

Vacances annulées en raison de la pandémie de Covid-19... Notre vol est annulé sans frais, notre croisière est annulée sans frais, nos réservations de restaurant sont annulées sans frais ... mais pas notre unique nuit prévue au NH hôtel de Marseille - Dans cette hotel (chaine), situation exceptionnelle ou pas, que vous puissiez vous rendre sur place ou pas, on applique le règlement et on ne rembourse pas ! pas de bon de valeur non plus ! Dans cette période difficile, on pourrait espérer un peu de compréhension ... mais non, pas chez NH Hotel group. Très décevant.

NH Hotel war wegen COVID-19 geschlossen.
Die vorausbezahlte Betrag für eine nicht stornierbare Buchung wurde uns zurückerstattet.

Es ist traurig, dass man diese Selbstverständlichkeit inzwischen positiv hervorheben muss!

Never booking with NH Hotels ever again. I can't get a refund because of COVID-19, because the hotel claims everything in Romania 'is as normal, we can work here perfectly'.

I am from The Netherlands. From the Red Zone. Flying to Romania means I will have to stay in state isolation for 14 days anyway. NH Hotels says corona is no reason to cancel the booking and took 200 euro's from my creditcard. Stay away from NH Hotels!

Rewards point approach absolutely unclear and not in line with basic standards of the industry. I needed to book a long stay for work, they assured me on the phone I would have been rewarded (20 days, almosto 3k spent, expected around 200 points, roughly 200€ in value). When i asked for them they told me there was A LINE among other 400 in terms & conditions where it stated that you can collect points from the SECOND stay, while booking service and nh rewards website were NEVER saying that. Absolutely unaccettable from a serious company. Room was also very dusty and i suffered from allergy for the whole period. Avoid absolutely

Stayed two times in this hotel and was always happy with the service!

Breakfast 4 star
Room 3/4 star
Wifi Intermittent
Evening meal Atrocious
Reception Unsatisfactory
Bathroom: 07.50 - no hot water!
Because I was waiting for a flight, the evening receptionist kindly offered us the right to delay our departure from the rooms the following day by 2 hours. When we took the hotel up on the offer, the daytime receptionist went into a very rude denial and insisted on charging us.
I would not use hotels in this group again.

Aweful experience and aweful staff.
The window in our room was broken. There was directly contact to outside. The costumer could be more not intersted.
4 Stars - not even close.

This is the answer the hotel gave me:

Beste Ali,

Zie mail hieronder betreft klacht van Kamer #320. De mevrouw die zo tekeer ging tegen David in de lobby. Ik weet niet of je daar nog wat van kan herrineren?

Gr.

Lucandy

We stayed at NH in Milan and Florence and they were AMAZING!!! Clean, smelled great, superb customer service!! Will for sure revisit!

Top Hotels. Die neue App ist super!

I booked this hotel (NH Brussels Louise) for a work trip and was very dissatisfied for the following reasons:

1. It was way too expensive. I stayed 4 nights, first night was €120 approx and it grew in price, €450 for the last night. It was absolutely NOT worth the money.

2. I didn't sleep for two of the nights due to roadworks that went on ALL night. I tried to ring in the night to complain and reception had turned the phone off so guests could not contact them. My colleague who was staying in a different room went down and found someone to complain to. The staff member said he would try to find my colleague a different room, but never got back to him. The hotel offered no apology or no compensation which was disgraceful.

3. The WiFi was rubbish, it was so unusable I had to use a hotspot on my phone for Internet access.

4. The aircon didn't work. It turned on and was very noisy, but didn't actually provide any aircon whatsoever.

5. The room was basic and a bit grubby and didn't smell great.

6. There was a power outage one of the nights and I was left in the dark.

7. The staff that I encountered were impatient and unsympathetic.

8. The breakfast was very basic and of course way over priced.

I have actually recommended that my company take this hotel off the list of approved hotels for travel. One of the worst hotels I've stayed in for a while.

Had a great stay in the NH Budapest. Great location, clean, well equipped. Faultless, silent aircon was brilliant given the 33 degree heat outside. Breakfast good, not great, but difficult to nit-pick. Staff were charming, well presented and the manager seemed genuinely interested in how we were enjoying our stay. Highly recommended.

Verblijf elke maand voor mijn werk in een NH Hotel, website werkt goed, boeken kan heel snel als je een loyalty card hebt. Kwaliteit van de hotels zelf verschilt per vestiging, je hebt super vestigingen maar ook heel verouderde hotels.

There are so many fantastic hotels out there today - give them you money instead of these rude con-artists.

It’s bad enough that a “5 star” hotel in 2019 doesn’t have aircon. Made worse by the fact that they claim to have it when booking and then not owning up to it. Especially taken aback by the petty and vindictive behaviour of the general manager.

Nach einem Flugausfall am FR, 1.6.18, hatte ich eine bestätigte Buchung eines Einzelzimmers im NH Hotel Flughafen Wien. Dann im Hotel waren alle Zimmer ausgebucht. Musste die ganze Nacht im Flughafen verbringen. Auch nach 6 Tagen keinerlei Entschuldigung.