Olivers BabyCare Avaliações 

1.346
•
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Really pleased with the customer service we received. We recently ordered our Venicci travel system and wanted to say a big thank you to Emma, who has been absolutely brilliant in helping us with... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We are grandparents buying a car seat. Shopped on a Saturday. Plenty of attentive staff, pleasant and knowledgeable. Didn’t try to upsell us, listened to our needs and made recommendations. Showed us... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I have ordered a few things from here over the years and they always dispatch within a couple of hours it's so quick. I recently brought the Cybex Orfeo stroller 2026 in black and was here the followi... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

I had multiple issues with discount codes not working, I finally managed to get one that worked through the websites ‘ask me for the best price today’ function. Placed the order, had a dispatch email... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja para Bebês

Informação fornecida por fontes externas variadas

Olivers Babycare is home to the biggest brands that will allow you find all of the essentials you need for both you and your baby. Whether you are looking for the perfect Travel System or the best Cot Bed, our team of experts are on board to help guide you through the process.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,4

Todas as avaliações

(1.346)

73 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

This company is absolutely fantastic

This company is absolutely fantastic. I ordered the wrong item online,so I contacted the company by phone and explained what I had done. The lady on the phone immediately rectified my order and ordered the item I needed. The call was friendly and helpful. I would highly recommend them and use the company again if I need certain item's. Thank you for your time and help

27 de janeiro de 2025
Avaliação não solicitada
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Resposta da Olivers BabyCare

We’re so pleased to hear that you had a great experience with our team. Mistakes can happen, and we’re always happy to help make things right as quickly as possible. It’s wonderful to know that our customer service team was able to assist you so efficiently.

We truly appreciate your recommendation and look forward to helping you again in the future!

Avaliado com 5 de um total de 5 estrelas

Good customer service

Good customer service, very helpful. They contacted me to inform me that the playpen was on back order and offered me to chose another one, but I decided to wait. The play pen was delivered after a month. I don't regret waiting.

7 de janeiro de 2025
Avaliação não solicitada
logotipo da Olivers BabyCare

Resposta da Olivers BabyCare

Thank you for your feedback!

We're so pleased to hear that you found our customer service helpful and that you’re happy with your playpen. We always aim to keep our customers informed, and we appreciate your patience while waiting for your order to arrive.

It's great to know that it was worth the wait! If you ever need anything else, we’re always happy to help.

Avaliado com 5 de um total de 5 estrelas

Great Customer Service

I had an issue with my delivery, through no fault of Oliver’s Baby Care, but Abi in customer services was amazing and rectified the situation quickly. She was really attentive and ensured the issue was resolved and kept in great communication with me throughout.

I received my furniture a couple of days later than expected however it is perfect and I got a great price too!

1 de janeiro de 2025
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Resposta da Olivers BabyCare

Thank you for your lovely feedback!

We’re so pleased to hear that Abi was able to assist you and that you were happy with the service provided. We always strive to resolve any issues as quickly as possible, and it's great to know that you felt well looked after.

We appreciate your patience with the slight delay, and we're delighted that you're happy with your furniture and the price you paid. If you ever need anything else, we’re always here to help!

Avaliado com 5 de um total de 5 estrelas

No hassle

No hassle, on time delivery, job’s a good un

13 de janeiro de 2025
Avaliação não solicitada
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Resposta da Olivers BabyCare

Thank you Mike! We really appreciate you taking the time to leave your review.

Avaliado com 5 de um total de 5 estrelas

Brilliant all round,

Easy to order. Quick delivery. Delivered on time.

1 de janeiro de 2025
logotipo da Olivers BabyCare

Resposta da Olivers BabyCare

Thank you Sandra! We are pleased to hear that your order arrived quickly!

Avaliado com 5 de um total de 5 estrelas

Great service and stairgate

31 de dezembro de 2024
logotipo da Olivers BabyCare

Resposta da Olivers BabyCare

Thank you Elaine for your 5 star feedback, we really appreciate you taking the time to do so, we hope to see you back again soon!

Avaliado com 1 de um total de 5 estrelas

Rubbish customer service

I ordered 2 babygates, I had an email saying fed ex had successfully delivered my parcel and on the email showed a cardboard box at the front of my property, on a main road, in clear view of anyone walking or driving past. Unfortunately my parcel wasn't there and it had probably been stolen. I contacted Olivers Baby Care, they stated that this problem was with Fed ex not them and I should contact fed ex. I contacted fed ex, they said it was Olivers Baby Care s fault as they do not specify that any deliveries from them are only to be delivered to a person or a neighbour. I went back to and fro to both companies numerous times between fed ex and them. I had to keep chasing Olivers Baby world as a few times they didn't acknowledge my emails. I eventually got a refund back from them but this was harder work than needed. The point is, regardless of who's fault it is that my parcel was dumped in a silly place and stolen, it certainly isn't the customers fault but I feel Care didn't want to know. Why they couldn't have communicated with the delivery company (like other company's would) themselves instead of having me argue with them is beyond me. They also have an obligation to gwt the item to me. The time taken from the delivery of the baby gates to actually getting a refund was almost 4 weeks.

Their customer service leaves a lot to be desired for, communication skills are very poor. I feel this situation could have been handled so much better.

1 de novembro de 2024
Avaliação não solicitada
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Resposta da Olivers BabyCare

Thank you for your feedback.

We’re sorry to hear about your experience and understand how frustrating it must have been. We use well-trusted couriers to deliver our goods, and once dispatched, we rely on them to complete deliveries as expected. In this instance, as the parcel was marked as delivered but not received, we advised reporting the theft to both the courier and the police, as is standard procedure for missing parcels.

We appreciate that cases like this can take longer to resolve, but as a gesture of goodwill, we fully refunded your order. We always strive to provide the best possible service, and we’re sorry that you felt let down by the process. If you have any further concerns, please don’t hesitate to get in touch with our team.

Avaliado com 5 de um total de 5 estrelas

AA Travel Mug

Really love my new insulated travel mug. Lightweight, yet holds a great amount of liquid. Bought in sale at a great price. Great customer service from seller.

1 de janeiro de 2025
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Resposta da Olivers BabyCare

Thank you for your lovely review! We're thrilled to hear you’re enjoying your new insulated travel mug. It’s fantastic to hear you found it at a great price and had a positive experience with our customer service. We appreciate your support!

Avaliado com 5 de um total de 5 estrelas

Smooth edges on all wires - 100% would buy again

Bought to protect our little one not from the 1950s stylised tiled raised lip on the fireplace as she’s learning to walk. It’s significantly raised from the floor and it would be lethal if she tripped near it, over it, or just lost her balance. This also means the guard had to have smooth edges on all wires and we weren’t disappointed- there are many of these extendable fireguards out there, but often reviewed said edges were sharp and not smoothly finished. This cost a little more but we’re very satisfied that we haven’t traded a trip hazard for a cuts/slices hazard. I’d definitely recommend and would 100% buy again.

2 de dezembro de 2024
Avaliação não solicitada
logotipo da Olivers BabyCare

Resposta da Olivers BabyCare

Thank you for your thoughtful review! We're delighted to hear that the fireguard has provided peace of mind and protection for your little one. Safety and quality are our top priorities, and it's wonderful to know that the smooth edges and sturdy design met your expectations. We truly appreciate your recommendation and look forward to assisting you again in the future!

Avaliado com 5 de um total de 5 estrelas

Great price and service from this company

Not only was the car seat a good price I also got a great discount as well as free postage. Even though it was just before Christmas when I placed the order, it arrived the next working day. Great service and great company

21 de dezembro de 2024
Avaliação não solicitada
logotipo da Olivers BabyCare

Resposta da Olivers BabyCare

Thank you Alison, we really appreciate you taking the time to leave your review and are so pleased you received your order promptly. Hope to see you back again soon.

Avaliado com 1 de um total de 5 estrelas

Delivering compromised products

I recently bought a Nuna Isofix car base from Olivers Babycare, but the item arrived with the packaging already opened and the safety seal broken. While Olivers confirmed they had opened the package before shipping, they refused to offer an exchange unless I paid for return shipping. This is completely unacceptable, especially since the safety seal is crucial for ensuring the product's integrity. Given the importance of safety for such an item, it is appalling that I was expected to cover the cost of replacing a product that was already compromised. The customer service was disappointing, and I would not recommend this company.

3 de dezembro de 2024
Avaliação não solicitada
logotipo da Olivers BabyCare

Resposta da Olivers BabyCare

Thank you for bringing this to our attention. We want to assure you that we never open products prior to dispatch. If you received communication stating otherwise, please forward it to our customer support team so we can investigate this as a matter of urgency. We understand the importance of safety for such an item and are committed to resolving this issue promptly. Your satisfaction is important to us, and we’re here to help.

Avaliado com 5 de um total de 5 estrelas

This was my first purchase with…

This was my first purchase with Oliver’s Baby Care, and their customer service has been excellent. Very fast delivery, great customer communication. I unfortunately had to return my item as it didn’t suit my comfort, and the return process was so easy - they arranged a return collection for the next working day. Very happy with their service.

9 de dezembro de 2024
Avaliação não solicitada
logotipo da Olivers BabyCare

Resposta da Olivers BabyCare

Thank you Laura, we always work hard to ensure we are offering the best customer experience. We are sorry to hear that you needed to return your product but pleased that you found the process simple. Hope to see you back again soon!

Avaliado com 5 de um total de 5 estrelas

Excellent service

30 de novembro de 2024
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Resposta da Olivers BabyCare

Thank you for your 5-star review! It means a lot to us that you took the time to leave your feedback and we hope to see you back again soon!

Avaliado com 5 de um total de 5 estrelas

Very helpful and polite staff

Very helpful and polite staff. Environment in shop is very friendly, the lady on the phone was helpful and professional

29 de novembro de 2024
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Resposta da Olivers BabyCare

Thank you Okti, we are so pleased to hear that you had a great experience in our shop and with our customer support team. We hope to see you back again soon!

Avaliado com 5 de um total de 5 estrelas

Very good

Very good
Service with updates on delivery

29 de novembro de 2024
logotipo da Olivers BabyCare

Resposta da Olivers BabyCare

Thank you Sara! We really appreciate your 5-star feedback! Hope to see you back again soon!

Avaliado com 3 de um total de 5 estrelas

Poor construction instructions

The learning tower is great and arrived quickly. It wasn't made clear when buying the product that it was flat-pack and construction would be needed however and the instructions were very poor. In fact there were no words at all in the video or the pictorial "instructions".

29 de novembro de 2024
logotipo da Olivers BabyCare

Resposta da Olivers BabyCare

Thank you for your review. We’re sorry to hear about the confusion regarding the flat-pack nature of the product and the poor quality of the instructions.

Your feedback is invaluable, and we will be passing it on to both our listing team and the manufacturer to ensure improvements are made. If there’s anything further we can assist you with, please don’t hesitate to get in touch!

Avaliado com 5 de um total de 5 estrelas

Great service.

I ordered the product on a Thursday and it was delivered on the following Monday. They were the only retailer out of about 10 that had the product in stock. I would definitely shop there again.

29 de novembro de 2024
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Resposta da Olivers BabyCare

Thank you Ann! We are so pleased to hear that your order arrived quickly. Hope to see you back again soon.

Avaliado com 5 de um total de 5 estrelas

Excellent service from Olivers baby…

Excellent service from Olivers baby care. Quick delivery, great product. Would highly recommend them.

25 de novembro de 2024
Avaliação não solicitada
logotipo da Olivers BabyCare

Resposta da Olivers BabyCare

Thank you Teresa, we really appreciate the feedback and your recommendation! Hope to see you again soon!

Avaliado com 5 de um total de 5 estrelas

Stairgate purchase

Stairgate perfect fit thank you & excellent service

29 de novembro de 2024
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Resposta da Olivers BabyCare

Thank you Martyn! We are pleased to hear that you love your new gate! Any questions just reach out and we hope to see you back again soon!

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