Really pleased with the customer service we received. We recently ordered our Venicci travel system and wanted to say a big thank you to Emma, who has been absolutely brilliant in helping us with... Ver mais
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Really pleased with the customer service we received. We recently ordered our Venicci travel system and wanted to say a big thank you to Emma, who has been absolutely brilliant in helping us with... Ver mais
A empresa respondeu
We are grandparents buying a car seat. Shopped on a Saturday. Plenty of attentive staff, pleasant and knowledgeable. Didn’t try to upsell us, listened to our needs and made recommendations. Showed us... Ver mais
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I have ordered a few things from here over the years and they always dispatch within a couple of hours it's so quick. I recently brought the Cybex Orfeo stroller 2026 in black and was here the followi... Ver mais
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I had multiple issues with discount codes not working, I finally managed to get one that worked through the websites ‘ask me for the best price today’ function. Placed the order, had a dispatch email... Ver mais
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Olivers Babycare is home to the biggest brands that will allow you find all of the essentials you need for both you and your baby. Whether you are looking for the perfect Travel System or the best Cot Bed, our team of experts are on board to help guide you through the process.
Unit 24b, King St. Ind. Estate, PE6 9NF, Langtoft, Reino Unido
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This company is absolutely fantastic. I ordered the wrong item online,so I contacted the company by phone and explained what I had done. The lady on the phone immediately rectified my order and ordered the item I needed. The call was friendly and helpful. I would highly recommend them and use the company again if I need certain item's. Thank you for your time and help

Resposta da Olivers BabyCare
Good customer service, very helpful. They contacted me to inform me that the playpen was on back order and offered me to chose another one, but I decided to wait. The play pen was delivered after a month. I don't regret waiting.

Resposta da Olivers BabyCare
I had an issue with my delivery, through no fault of Oliver’s Baby Care, but Abi in customer services was amazing and rectified the situation quickly. She was really attentive and ensured the issue was resolved and kept in great communication with me throughout.
I received my furniture a couple of days later than expected however it is perfect and I got a great price too!

Resposta da Olivers BabyCare

Resposta da Olivers BabyCare

Resposta da Olivers BabyCare
I ordered 2 babygates, I had an email saying fed ex had successfully delivered my parcel and on the email showed a cardboard box at the front of my property, on a main road, in clear view of anyone walking or driving past. Unfortunately my parcel wasn't there and it had probably been stolen. I contacted Olivers Baby Care, they stated that this problem was with Fed ex not them and I should contact fed ex. I contacted fed ex, they said it was Olivers Baby Care s fault as they do not specify that any deliveries from them are only to be delivered to a person or a neighbour. I went back to and fro to both companies numerous times between fed ex and them. I had to keep chasing Olivers Baby world as a few times they didn't acknowledge my emails. I eventually got a refund back from them but this was harder work than needed. The point is, regardless of who's fault it is that my parcel was dumped in a silly place and stolen, it certainly isn't the customers fault but I feel Care didn't want to know. Why they couldn't have communicated with the delivery company (like other company's would) themselves instead of having me argue with them is beyond me. They also have an obligation to gwt the item to me. The time taken from the delivery of the baby gates to actually getting a refund was almost 4 weeks.
Their customer service leaves a lot to be desired for, communication skills are very poor. I feel this situation could have been handled so much better.

Resposta da Olivers BabyCare
Really love my new insulated travel mug. Lightweight, yet holds a great amount of liquid. Bought in sale at a great price. Great customer service from seller.

Resposta da Olivers BabyCare
Bought to protect our little one not from the 1950s stylised tiled raised lip on the fireplace as she’s learning to walk. It’s significantly raised from the floor and it would be lethal if she tripped near it, over it, or just lost her balance. This also means the guard had to have smooth edges on all wires and we weren’t disappointed- there are many of these extendable fireguards out there, but often reviewed said edges were sharp and not smoothly finished. This cost a little more but we’re very satisfied that we haven’t traded a trip hazard for a cuts/slices hazard. I’d definitely recommend and would 100% buy again.

Resposta da Olivers BabyCare
Not only was the car seat a good price I also got a great discount as well as free postage. Even though it was just before Christmas when I placed the order, it arrived the next working day. Great service and great company

Resposta da Olivers BabyCare
I recently bought a Nuna Isofix car base from Olivers Babycare, but the item arrived with the packaging already opened and the safety seal broken. While Olivers confirmed they had opened the package before shipping, they refused to offer an exchange unless I paid for return shipping. This is completely unacceptable, especially since the safety seal is crucial for ensuring the product's integrity. Given the importance of safety for such an item, it is appalling that I was expected to cover the cost of replacing a product that was already compromised. The customer service was disappointing, and I would not recommend this company.

Resposta da Olivers BabyCare
Really quick to dispatch my order. My appreciated

Resposta da Olivers BabyCare
This was my first purchase with Oliver’s Baby Care, and their customer service has been excellent. Very fast delivery, great customer communication. I unfortunately had to return my item as it didn’t suit my comfort, and the return process was so easy - they arranged a return collection for the next working day. Very happy with their service.

Resposta da Olivers BabyCare
Very helpful and polite staff. Environment in shop is very friendly, the lady on the phone was helpful and professional

Resposta da Olivers BabyCare

Resposta da Olivers BabyCare
The learning tower is great and arrived quickly. It wasn't made clear when buying the product that it was flat-pack and construction would be needed however and the instructions were very poor. In fact there were no words at all in the video or the pictorial "instructions".

Resposta da Olivers BabyCare
I ordered the product on a Thursday and it was delivered on the following Monday. They were the only retailer out of about 10 that had the product in stock. I would definitely shop there again.

Resposta da Olivers BabyCare
Excellent service from Olivers baby care. Quick delivery, great product. Would highly recommend them.

Resposta da Olivers BabyCare

Resposta da Olivers BabyCare
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