Olivers BabyCare Avaliações 

1.346
•
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Really pleased with the customer service we received. We recently ordered our Venicci travel system and wanted to say a big thank you to Emma, who has been absolutely brilliant in helping us with... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We are grandparents buying a car seat. Shopped on a Saturday. Plenty of attentive staff, pleasant and knowledgeable. Didn’t try to upsell us, listened to our needs and made recommendations. Showed us... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I have ordered a few things from here over the years and they always dispatch within a couple of hours it's so quick. I recently brought the Cybex Orfeo stroller 2026 in black and was here the followi... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

I had multiple issues with discount codes not working, I finally managed to get one that worked through the websites ‘ask me for the best price today’ function. Placed the order, had a dispatch email... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja para Bebês

Informação fornecida por fontes externas variadas

Olivers Babycare is home to the biggest brands that will allow you find all of the essentials you need for both you and your baby. Whether you are looking for the perfect Travel System or the best Cot Bed, our team of experts are on board to help guide you through the process.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

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4,4

Todas as avaliações

(1.346)

73 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

I was looking for a pressure fit baby…

I was looking for a pressure fit baby gate but couldn't find one with the right width. Found one from Oliver's baby care that was ideal. Ofcourse I was dubious ordering from company I hadn't heard of, but couldn't fault the experience. Order arrived quickly and as described. Wouldnt hesitate to order from again and nice to have made my purchase from a lesser known business.

29 de maio de 2025
Avaliação não solicitada
logotipo da Olivers BabyCare

Resposta da Olivers BabyCare

Thank you Emily, we are really glad you liked your new gate! Hope to see you again soon!

Avaliado com 5 de um total de 5 estrelas

Item was dispatched the day I ordered…

Item was dispatched the day I ordered it and arrived within a couple of days. Excellent service.

30 de maio de 2025
logotipo da Olivers BabyCare

Resposta da Olivers BabyCare

Thank you Linda, it means a lot to get such great feedback and hope to see you back again soon!

Avaliado com 5 de um total de 5 estrelas

Quick dispatch and delivery

Quick dispatch and delivery, reasonable prices throughout x

30 de maio de 2025
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Resposta da Olivers BabyCare

Thank you for your 5 star feedback we really do appreciate it and hope to see you back again soon!

Avaliado com 1 de um total de 5 estrelas

Order never arrived, waited one month.

My husband ordered the Maxi Cosi Oxford bundle on the 21st of April for £750, which was in stock and stated it would take 3-5 working days on the website to be delivered. Since the 28th of April we have been chasing for updates from the customer care team, where we were told they were waiting for a warehouse delivery of the stock. We trusted this would be delivered in a reasonable time as we weren’t told otherwise. The experience was terrible, we constantly chased up the store, on occasions the team would forget to get back to us even though they said they would. Lots of false promises stating “it’s on its way”. We waited a month for the delivery and nothing. We cancelled the order as we urgently needed one. Truly poor service.

27 de maio de 2025
Avaliação não solicitada
logotipo da Olivers BabyCare

Resposta da Olivers BabyCare

Thank you for taking the time to share your experience. I’m truly sorry that your order of the Maxi-Cosi Oxford bundle did not arrive when expected, and I completely understand how frustrating this must have been.

Regrettably, the delay arose because the brand itself experienced unforeseen stock issues. As soon as we became aware of the problem, we did everything within our power to chase the supplier and expedite your delivery, but by the time the items arrived we understood that you urgently needed a pushchair and could no longer wait. I apologise that our team failed to keep you informed as promised; we will be reviewing our communication procedures to prevent such errors in future.

Although it was beyond our direct control, we accept full responsibility for the communication gaps and for not keeping you better informed at every stage.

Again, I am sorry for the inconvenience and disappointment. Your feedback has been shared with our team so that we can improve our communication and ensure such delays are handled far more smoothly in future. If there is anything else we can do to assist, please don’t hesitate to get in touch directly.

Avaliado com 5 de um total de 5 estrelas

Super quick

1 de maio de 2025
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Resposta da Olivers BabyCare

Glad your order arrived quickly! We always try our best to dispatch orders as quickly as we can. Hope to see you back soon!

Avaliado com 5 de um total de 5 estrelas

Extremely quick delivery

Extremely quick delivery! Ordered 20.40 Thursday and here by 09.30 Saturday! Product looks great, very easy and quick to fit, feels solid.

1 de maio de 2025
logotipo da Olivers BabyCare

Resposta da Olivers BabyCare

Thank you Sara, we are so pleased to hear that your order arrived quickly! Hope to see you back again soon!

Avaliado com 5 de um total de 5 estrelas

Ease and speed of order and delivery…

Ease and speed of order and delivery was exxellent

30 de abril de 2025
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Resposta da Olivers BabyCare

Thank you Chris! We really appreciate you taking the time to leave your feedback! Hope to see you back again soon.

Avaliado com 5 de um total de 5 estrelas

Great reputable company with lovely staff members

We have bought a few items from Olivers for our baby now including our Pram Bundle in-store and a play gym online. Both are experiences I can not fault.
Staff are lovely in store and when we had an item missing in the Bundle, they arranged the item to be issued to us from Silver Cross directly within a week and we were given phone calls updates to keep us in the loop.
Can not fault them and would highly recommend.

16 de abril de 2025
Avaliação não solicitada
logotipo da Olivers BabyCare

Resposta da Olivers BabyCare

Thank you so much for your wonderful review and for choosing us for your little one’s needs. We’re thrilled to hear that both your Pram Bundle and play gym have lived up to expectations.

Your review means a great deal to us and we hope to see you again soon!

Avaliado com 5 de um total de 5 estrelas

Excellent service

Staff are excellent and very accommodating and knowledgeable.

12 de abril de 2025
Avaliação não solicitada
logotipo da Olivers BabyCare

Resposta da Olivers BabyCare

Thank you Sarah for your 5 star feedback, it really means a lot and we hope to see you back again soon!

Avaliado com 5 de um total de 5 estrelas

Great price, quick delivery

Great price for the product, and super quick standard delivery. Great shop - I will be back for other purchases.

11 de abril de 2025
Avaliação não solicitada
logotipo da Olivers BabyCare

Resposta da Olivers BabyCare

Thank you so much for your wonderful feedback. We’re thrilled you found our prices competitive and that our standard delivery was super quick.

Avaliado com 5 de um total de 5 estrelas

Quick delivery and pleased with product

Our learning tower was shipped the same day despite us paying for standard delivery. And we are really pleased with it. The instructions to put it together weren't very clear / helpful, but we completely missed the QR code on the front page which said scan this for simple instructions. So that's partly our fault. But the tower is great.

2 de abril de 2025
Avaliação não solicitada
logotipo da Olivers BabyCare

Resposta da Olivers BabyCare

Thank you so much for your lovely feedback. I’m delighted to hear your learning tower arrived so promptly and that you’re pleased with it.

Avaliado com 5 de um total de 5 estrelas

Really easy to order

Really easy to order. Item delivered next day and is in daily use. Great service from a great company

7 de março de 2025
Avaliação não solicitada
logotipo da Olivers BabyCare

Resposta da Olivers BabyCare

Thank you Andrea, we really appreciate the feedback and hope to see you back again soon!

Avaliado com 1 de um total de 5 estrelas

Avoid, should have listened to the negative feedback

I paid £40.13 for a baby gate, extension and p&p. I loved the gate mesh design unfortunately though, these didn’t come with sticky pads as standard like most baby gates therefore it didn’t secure well to my wall and my children kept knocking it off the wall, I tried to use the extension and it wouldn’t fit at all. I rung Oliver Babycare to explain this who then told me that the sticky pads are sold separately and that I would have to pay more money. I decided to return the product as it wasn’t secure due to lack of sticky pads. I sent the item back using brown tape, I secured the item well, made sure I kept all the original packaging. I was told I would have to pay the return fee as they didn’t class this as a faulty product. I paid £13.45 to send it back so lost money straight away. When they got their gate back I was expecting a full refund p&p including which was the £40.13 I paid, not only did they not refund my p&p cost, they told me due to using brown tape they are deducting a further 10% as they can’t sell it as new, only 2nd hand. I wasn’t happy about this, I have only been refunded £30.78, not only have I lost out on £13.45 due to posting this back to them, I have also lost a further £9.35, paying out £22.80 in total! Avoid!!

7 de março de 2025
Avaliação não solicitada
logotipo da Olivers BabyCare

Resposta da Olivers BabyCare

Thank you for taking the time to share your experience, and I’m very sorry to hear the gate didn’t work out as you’d hoped.

As noted in our returns policy, when a product is returned for a change of mind rather than a manufacturing fault, return postage is the customer’s responsibility and cannot be refunded. In addition, we ask that all returns arrive in a fully resalable condition, including undamaged original packaging. Unfortunately, when we received your return—sealed with brown tape—the outer box showed noticeable wear and tear. This meant we could not resell it as new, so a 10% restocking fee was applied in line with our policy.

This is why your refund came to £30.78 rather than the full £40.13. I appreciate this isn’t the outcome you expected, and I’m sorry for any frustration caused.

If there’s anything else we can help with, please don’t hesitate to get in touch.

Avaliado com 5 de um total de 5 estrelas

Stair Gate

Few other stair gates were at this specification. This one fitted our uniques door size, was a good price, delivered promptly and is great quality.

2 de março de 2025
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Resposta da Olivers BabyCare

Thank you for your review! We're so pleased to hear that our stair gate was the perfect fit for your unique door and that you found it to be great quality!

Avaliado com 5 de um total de 5 estrelas

Fast delivery, great quality item, highly recommend

Very fast delivery, item delivered safely packed, good quality and easily assembled. Great overall experience, highly recommend!

2 de março de 2025
logotipo da Olivers BabyCare

Resposta da Olivers BabyCare

Thank you for your lovely review! We're delighted to hear that you had a great experience with us and that your order arrived quickly and safely.

Avaliado com 5 de um total de 5 estrelas

63cm stair gate

Very quick delivery and an excellent product fits inside the caravan door like a glove nice and sturdy

2 de março de 2025
logotipo da Olivers BabyCare

Resposta da Olivers BabyCare

Thank you Neil for taking the time to leave your 5 star review! We really appreciate it and hope to see you back again soon!

Avaliado com 1 de um total de 5 estrelas

Calloweese playpen

Started off really well this company bought 2 of these previously to keep my non verbal autistic toddler safe outstanding but of kit so when needed another without hesitation returned however big mistake sent one faulty was told straightaway apologies will send another just get rid of the other one to which we duly did to receive the replacement and yep faulty by broken parts wa told to return and wait for it buyers you have to pay for the return to the sum of 20 quid due to wanting it tracked and the weight of it to which olivers baby refused to sort a refund calling us a liar and saying its not the same one and we have to also bear the cost of return do down to the tube of shy 100.00
I thought these were a great company at the start but to take advantage of a disabled family and also make the customer pay for a return at most if they do pay it will only be to the tune of 4.99 please read the small print and buy with caution we are now in the process of trading standards for selling an item not fit for purpose and also not up to safety for a disabled child
Clearpay are also looking into this and investigating
So again buyers be cautious of dealing with this company oh another small print is when returning item they want it in original packaging so they can resell it regardless if your returning faulty we do have this in an email

11 de fevereiro de 2025
Avaliação não solicitada
logotipo da Olivers BabyCare

Resposta da Olivers BabyCare

We’re sorry to hear that you’re unhappy with your experience. We take all feedback seriously and always aim to resolve any issues fairly and in line with our policies.

On the first occasion, we replaced your product free of charge without requiring a return. On the second occasion, we requested images of the fault so we could assess the issue, but unfortunately, these were not provided. As a result, we asked for the item to be returned so that we could inspect it. If found to be faulty, we would have issued a full refund, including the cost of the item and the return postage.

We understand that this has been frustrating for you, and we are sorry that you feel let down. However, we do have clear policies in place regarding returns, and we believe we have handled the matter fairly. If there’s anything further we can do to assist, please don’t hesitate to reach out to our customer service team.

Avaliado com 5 de um total de 5 estrelas

Great company gate great needed another…

Great company gate great needed another part next day delivered very pleased spoke to lovely lady on phone very helpful highly recommend

2 de fevereiro de 2025
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Resposta da Olivers BabyCare

We’re delighted to hear that you had a great experience with us and that you received the part you needed so quickly. It’s also wonderful to know that our team was able to assist you—I'll be sure to pass on your kind words!

Avaliado com 5 de um total de 5 estrelas

Super helpful!

Super helpful and easy price matching service. Item arrived well packaged the next day. Would recommend!

28 de janeiro de 2025
Avaliação não solicitada
logotipo da Olivers BabyCare

Resposta da Olivers BabyCare

We’re so pleased to hear that you found our price matching service easy and helpful. It’s great to know that your item arrived quickly and well-packaged.

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