Olivers BabyCare Avaliações 

Personally the product I ordered is what I wanted but unfortunately the colour that I ordered online it doesn’t look like the colour in person. As to why I’m now having to return the item. In regards to having to return the item myself is ridiculous. I’ve spent £100 on an items, and now having to spend another £12 in total to return. Think it’s ridiculous.

I ordered a bed for my toddler even paid next day delivery for them to say it’s been dispatched next day my son has slept on the floor on a mattress for nearly 14 days the bed only arrived few days ago I asked them for a percentage of my refund and they are disagreeing with me they told me to contact ohbaby which I did because the bed was with them but when I did contact oh baby they said my bed was on hold ! So it hasn’t been dispatched like they said it was

The item is lovely and was delivered very quickly which was great. I would have given 5 stars but found the website was not the easiest to negotiate when ordering the item.

Lovely pleasant atmosphere, friendly and helpful staff, highly recommend.

Really happy with this bag, very stylish and bigger than i expected. Got so many useful compartments.

Brought my pram from here and now a car seat, brilliant service as always, lovely staff, super helpful. Thank you!

Very quick delivery, great prices, great products

Great company, I bought the folding learning tower. Great communication for when it was dispatched. Really easy to assemble after watching the short video. Really sturdy product. I feel my toddler is safe when standing in it and she loves being able to see what's going on when I'm cooking. Would definitely recommend this tower

I purchased a baby monitor for just over £200 in April 2024 which had developed a number of faults. After no response from the manufacturer I went to the retailer who kindly arranged a return of the item for inspection as it was under warranty.

I had moved house in the last two weeks and noted in my return parcel that my address had changed along with the order number and other relevent details. My new address was also printed on the returns label.

I then had an email from a courier stating my parcel would be delivered to my old address so I immediately contacted the retailer to try and get this rectified.

Whilst they have responded quickly, they are taking zero responsibility for this mistake, claiming that I had not informed them of the change.

I accept I could have mentioned it at the point of arranging return, however, this was an over sight and I was not made aware a replacement was being sent out immediately and expected some kind of correspondence before hand as Ive had previously with other retailers when items have had to be returned or replaced under warranty.

No appology, no reassurance, only ‘they can refuse delivery’ which everyone knows is not garantueed! Also trying to claim the returns department didnt recieve a note which is appauling.

Potentially out of pocket now by £200 but I will certainly not let this be and will not hesitate to take the matter futher.

**in response to your reply - The parcel wasnt refused and it clearly stated in your email that “ 8. Please allow a maximum of 14 calendar days, starting from date of receipt in our warehouse, for your return to be processed. We will contact you within this period to agree the next course of action. “. Therefore it was reasonable to expect I would be contact prior to dispatch of a replacement …dreadful experience**

I placed an order for a cot. I received an email the next day to say it had been dispatched. No tracking info was supplied. It has now been 6 days and the cot has not arrived. My emails have not been answered and when I phoned I was told they’d call back, but they did not. Very poor service

Ordered a travel system in early June, it’s mid august and it hasn’t arrived. It was supposed to come early July and I have no received any correspondence from Oliver’s baby care regarding these delays and I have been required to chase it up myself by calling multiple times week after week and keep being told it is definitely arriving this week and then it never does. My baby is due in 6 weeks and I still have no travel system. I understand the delays aren’t their fault but there has been no communication from them

Purchased a pushchair in December 2023 - one of the straps snapped - went back to store and the store manager couldn't of been more helpful - they replaced the whole pushchair with a brand new item and gave us a refund for the difference in selling price - outstanding customer service - highly recommend

Brilliant priduct allows piece of mind whilst sleeping

Excellent service, great product and fast reliable delivery - Many thanks

Great price, super fast delivery.

We ordered a Cybex baby car seat. The offer was very good and it was super quick next day delivery. Thank you for your service.

Easy to use website and fast delivery. Very happy with my purchase.

Great price, very fast delivery!

Faultless service and delivery, ordered a bedside crib and it arrived next day. Will definitely be recommending to friends and family!