Deliberately obtuse purchasing procedure, clearly designed to scam you into paying more than you wish - avoid at all costs. Signs you up to a membership (why anyone would need this is beyond me) and... Ver mais
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Veja o que dizem as avaliações
So many red flags. Dodgy website, constant upsell, no checkout review before payment. Ended up somehow ordering more than one. Emailed them immediately to amend the order which, would you believe, "wa... Ver mais
Appalling. This company is based overseas. I tried to cancel immediately and was unable to but was eventually offered a partial refund I ordered in December - still waiting for the refund and th... Ver mais
Absolute scammers. As soon as I placed an order, I felt really uncomfortable with it and immediately emailed to cancel my order. They said I couldn't, but they'd help me to return it after it arrived... Ver mais
1,8
Ruim
774 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 56% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
SCAM SCAM SCAM SCAM SCAM
8 de outubro de 2025
Avaliação não solicitada
Resposta da OM Australia
Hi Tolga,
I can clearly see how strongly you feel, and I understand why you would be upset. When someone uses words like that, it tells me you’ve had a frustrating experience that didn’t meet your expectations, and that’s something I take seriously.
At Ozzi Mozzie, we’re committed to ensuring every customer interaction is handled with transparency and care. While I can’t speak for every misunderstanding that might occur, I can assure you we take these concerns as opportunities to improve communication, processes, and the way our team supports our customers.
I’ll personally make sure your case is prioritized in support and that you receive proper attention and resolution from my end. Please check your email inbox in the next few minutes, as I’ll be reaching out directly to handle your case with higher priority.
Sincerely,
JD from Ozzi Mozzie
The product is very poor quality
The product is very poor quality. I could tell when I opened the package and saw the boxes were not even an even shape and the printing on the outside was blurry. Everything about the actual product is poor quality. The button to press on is poor quality plastic and they are so lightweight you can tell they are just rubbish. There are thousands of reviews over the internet on this company and products. Don’t get sucked in like so many others have. I paid $145 for something worth $1 each. They said I could return them to China at my cost and then I’d go through a refund process. All emails were AI generated.
10 de outubro de 2025
Avaliação não solicitada
Resposta da OM Australia
Hi Karen,
Thank you for sharing your feedback. I understand how disappointing it must have been to receive a product that didn’t meet your expectations, especially after noticing issues with the packaging, materials, and communication. Your concerns are completely valid, and I appreciate you bringing them to my attention.
While our team aims to ensure that every product and customer interaction reflects our standards, it’s clear that we need to improve in certain areas based on your experience. I’ll personally make sure that your case is prioritized in support so we can review the situation in full detail and ensure you receive a proper resolution.
I’ve used the Trustpilot feature to request your order details. Please respond as soon as possible, as we can only address your case with higher priority once we receive this information. We ask for these details because this is a different platform, so we don’t have access to your complete order information here. Once we have it, I’ll personally handle your case and make sure it’s resolved as a top priority.
Your feedback is extremely valuable to us, Karen, and it will be used to strengthen both our product quality control and customer communication moving forward.
Sincerely,
JD from Ozzi Mozzie
Empty promises, do not trust Ozziemozzie
Do not trust this company. I purchased some hearing aids from this company late March '25 but found they do not fit well in my ears. I also paid $1 for their VIP club only to find they charge a monthly fee of NZ$29.99. I have been emailing them since early May '25 asking for a refund as per their policy. I have received a refund for the VIP amount but have not received the refund for the hearing aids as promised. Quote from my email " I went above and beyond our standard policy and worked hard to get special approval just for your case. As a result, I was able to secure a full refund of $556.00 on your order — no return required." They have been quick to answer my emails but they keep repeating themselves with empty promises and pretend they care. I'm still waiting after FIVE months, hence this review.
24 de setembro de 2025
Avaliação não solicitada
Resposta da OM Australia
Hi Denise,
Thank you for laying out your experience so clearly. I can see how frustrating this has been for you, from the issues with fit to the unexpected VIP membership charges and the long wait for a proper resolution. While I cannot undo what has already caused you frustration, I want you to know that I take your concerns very seriously.
The situation you described about repeated responses and unfulfilled assurances is not the kind of customer journey we want anyone to go through. I am committed to making sure this gets the attention it deserves. From here on, I will personally oversee your case to ensure that you are prioritized in support and that it is moved forward without further unnecessary delay.
Please check your email inbox in the next few minutes, as I will be reaching out directly to handle this matter with you on a higher priority.
Sincerely,
JD from Ozzi Mozzie
You said after my last review youd…
You said after my last review youd personally look into my refund and cancel any future subscription s you asked for order number which i added , this has now been done so I have upped my star rating as you are honest and kept your word by refunding me promptly
1 de agosto de 2025
Avaliação não solicitada
Resposta da OM Australia
Hi Georgina,
I completely understand how frustrating this must feel for you. As I mentioned in my last response, I asked for your order number and the email you used to purchase from us so I could assist you directly. While you did not respond to the Trustpilot inquiry email, I did see that you edited your previous review with the order number, and I will be in contact with you directly to resolve this.
Sincerely,
JD from Ozzi Home
ANOTHER SCAM BY OZZI MOZZIE. IF ONLY I COULD GET THEM IN A LOCKED ROOM BY MYSELF!
I made a purchase in late-June for a Birthday present for my sister, The cost was $359. I was truly shocked when my sister told me that she didn't want the merchandise, telling me to return the items. When the package was delivered, there was nothing on the outside to identify the contents and it could have been either of two packages, so I cut a small slit in the outer wrapping to see what was inside. But, other than that, the shipment stayed in it's original shipping state, unopened. I emailed the company July 18 and, over the next several weeks, I emailed them three more times, asking for the required RMA Number and the required Merchandise Return Mailing Address. Each time, I received a reply from a different "original owner" ( "OZZI COOL", "OZZI HOME", "OZZI MOZZIE"), with ANOTHER argument why I shouldn't want to return the merchandise including an offer to discount the original purchase cost 20% on July 2nd, and then a discount of 60% offered on July 5. Finally, on July 23rd, I received an email confirming that my return, well within the specified time perameter AND also unopened ( still sealed) would be accepted for a full refund; ONLY....... THE EMAIL CONTAINED NEITHER THE REQUIRED RMA NUMBER OR THE REQUIRED RETURN SHIPPING ADDRESS. Here I sit, two emails later, and " the silence is deafening!". I have NO DOUBT that I am being strung along until the merchandise return warranty time expires ( the merchandise has to be shipped to China which takes... ANY GUESSES?) so that they can deny me ANY warranty coverage. I am down to my last, and least-preferred option of filing a legal claim with my bank of Fraudulent Business Practices.
STAY WELL AWAY FROM THESE SHYSTERS!
24 de junho de 2025
Avaliação não solicitada
Resposta da OM Australia
Hi Andrew,
Thank you for taking the time to share this. I hear your frustration loud and clear, and I can understand how incredibly disappointing this experience has been for you—especially when you were trying to do something thoughtful for your sister.
It’s clear from your message that you’ve put in significant effort to follow the proper steps, and it should never feel like you're being ignored or pushed around. I want to acknowledge the concerns you've raised about delays in communication, multiple responses from different branches, and the confusion around the return process. These are areas we are actively working to improve, and your feedback reinforces the urgency of that.
I will personally handle your case and make sure it receives the highest priority in our support system. However, in order to proceed, I’ll need your order number. I’ve used the Trustpilot feature to request your order details—please respond as soon as possible. We ask for this because this is a different platform and we do not have access to your full order information here.
Once I receive your details, I’ll make sure this is resolved promptly and appropriately. No one should feel strung along or left without clear answers, and I intend to make this right.
Sincerely,
JD from Ozzi Mozzie
Tried to purchase on ozziemozzie
Tried to purchase on ozziemozzie. My credit card was declined, but the non-existent purchase still went through, along with a second amount for something else. I have received no response from this company to all my emails.
UPDATE: My non-transaction has been refunded, thanks to JD. Maybe better customer service would go a long way to improve the image of this company.
26 de março de 2025
Avaliação não solicitada
Resposta da OM Australia
Hi Sue,
Thank you for sharing your experience. I completely understand how alarming and frustrating it must have felt to see charges come through when your card appeared to be declined, especially without receiving a timely response from us. That kind of confusion and lack of clarity is not acceptable, and it’s something we are working hard to prevent.
Even if the transaction was flagged or delayed at the bank level, it’s our responsibility to make sure you’re not left in the dark. Your concern about additional charges and the lack of reply to your emails is valid, and I want to assure you that your case is being taken seriously.
I will personally handle your situation and ensure it is prioritized in our support system. Please check your email inbox in the next few minutes, as I’ll be reaching out directly with a resolution.
Sincerely,
JD from Ozzi Mozzie
I ordered from OzziHome based on their…
I ordered from OzziHome based on their Facebook ad, but what I received was completely different and unusable. The quality is terrible and nothing like what was promised.
I tried to resolve the issue with the seller, but they only offered a refund if I shipped the items back to China at my own expense — which is incredibly expensive and not worth it. This is a common tactic to discourage returns. They also gave me a tight deadline to ship it back, knowing it would be nearly impossible or costly.
After some research, I found many others had the exact same experience — being overcharged, misled by ads, or receiving broken products. This seems to be a consistent scam pattern. I even created a video showing the faulty product as proof.
Avoid this company. They are dishonest, and their return policy is designed to trap you.
19 de julho de 2025
Avaliação não solicitada
Resposta da OM Australia
Hi there,
Thank you for taking the time to share your experience. I’ve read your message carefully and I completely understand how upsetting and disappointing this situation has been for you. You've raised serious concerns around the product quality, return process, and the overall trustworthiness of our service. I want you to know that I take all of that seriously.
I will personally handle your case and make sure you are prioritized in support. However, I’ll need your order number to do that. I’ve used the Trustpilot feature to request your order details. Please respond as soon as possible. We ask for this information because this is a separate platform, and we cannot access your full order history or customer information here.
Once we have those details, your case will be escalated and resolved with the highest priority. While I cannot speak on behalf of every situation you've referenced, I recognize that experiences like yours highlight important areas for us to improve. That includes how we communicate about returns, shipping, and customer expectations.
I look forward to receiving your order info so we can move forward the right way.
Sincerely,
JD from Ozzi Home
No money back guarantee
I received defective units and contacted them within the required time frame, and they never responded to me. So much for a money back guarantee. This site is a complete scam. Spend your money elsewhere.
17 de junho de 2025
Avaliação não solicitada
Resposta da OM Australia
Hi Lacy,
I’ve just come across your review, and I want you to know I take this very seriously. You’ve raised a number of concerns about defective units, lack of response, and frustration around the guarantee, and I completely understand why you’re upset. That kind of experience is understandably disappointing, and it's not how we want anyone to feel after purchasing from us.
While I can’t see all the details of your case from this platform, I will personally make sure your issue is prioritized in support. I’ve used the Trustpilot feature to request your order number, and I strongly encourage you to respond as soon as possible. Since this is a separate platform from our internal system, we aren’t able to see your order or account details automatically here. That’s why providing that information is essential so we can properly investigate and resolve everything for you at the highest priority.
Once I have your order details, I will handle your case directly and make sure it's resolved properly. Your feedback is also being forwarded to our team to ensure we continue improving communication and responsiveness where needed.
Sincerely,
JD from Ozzi Mozzie
Horrific experience
Oh my gosh I don’t know how to reach the public. If only people would read reviews before they purchased online. They would realise that this company is just a fraud. You can buy exactly the same product for about a 10th of the price and not have to go through all the stress Once they had my credit card details. They just went to town. They added extras I never agreed to! Like insurance, fast delivery fees, no discounts applied as they advertised on the price they advertised it just went on and on ! Then the refund process was next level horrific. You have to send it to China (which cost more than the products worth) and then you go to wait another 2+ weeks never knowing whether they actually will refund you or not.
Please do not deal with this company.
They should not be allowed to be listed.
I have a string of over 30 emails each time they’re apologetic but words mean nothing. There’s definitely no action with this company.
I 100% can’t believe I was so stupid!
12 de julho de 2025
Avaliação não solicitada
Resposta da OM Australia
Hi Michelle,
I completely understand how frustrating and overwhelming this experience must have felt, and I want you to know I take every part of your feedback seriously. You've raised valid concerns around unexpected charges, how extras were handled, and the difficulty you've had navigating the return and refund process.
While I can’t speak for how this unfolded in your case until I can see your full order details, I can promise you that we are committed to improving the transparency of the checkout process and making our support more effective and responsive moving forward.
I've used the Trustpilot feature to request your order details so I can personally take over and prioritize your case. Because this is a different platform, we’re unable to see your full order history or information here. As soon as you provide it, I’ll escalate your case to the highest priority and ensure it’s resolved directly through me.
Please respond as soon as you can so I can move this forward without any more delay.
Sincerely,
JD from Ozzi Mozzie
Ozzie Mozzie Hearing Aids - be careful
I purchased the Ozzie Mossie Hearing Aids on line - seduced by the seductive advertising about new technology, being able to hear at last in restaurants etc. I realised less than 12 hours later that I did not want the hearing Aids as I have a pair of $6000 top of the line hearing aids and these Advertised hearing aids would be unlikely to top them for technology. I have been requesting a full refund as I no longer require this product. So far no refund despite several very polite emails from the business.
I would say - check out this company before spending money as their claims are not likely. Take care. And does Ozzie Mozzie sound like a brand you could trust?
1 de julho de 2025
Avaliação não solicitada
Resposta da OM Australia
Hi Lynne,
Thank you for taking the time to share your experience. I can see how frustrating this situation has been for you, especially after acting quickly to cancel something that you no longer needed. You've clearly made a considered decision, and I completely understand why you'd be concerned about both the product claims and the refund process.
We always aim to present our offerings transparently and support our customers efficiently, and it's clear from your message that this experience hasn’t met your expectations. While we do receive positive feedback from many customers, your situation highlights areas where we must continue to improve—especially when it comes to response times and post-purchase support.
To address your case properly, I’ve used the Trustpilot feature to request your order details. Since this is a separate platform, we’re unable to view your complete order history or contact information here. Please respond as soon as possible so I can handle your case personally and ensure it's escalated to the highest priority with our support team.
Sincerely,
JD from Ozzi Mozzie
fuyez
bonjours j'ai commander sur leur site, je n'est pas était satisfaite du produit , j'ai demander un remboursement , il négocie il vous rembourse même pas la moitié de se que vous avez acheter , je demande le remboursement et je leur renvoie le produit ,j'en et utiliser que 2 sur 8 que j'ai commander , je demande le remboursement des 8 et le monsieur négocie , je suis encore en communication avec lui , mes il veut pas me rembourser , fuyiez et ne commander sur se site . ses des escros
16 de junho de 2025
Avaliação não solicitada
Resposta da OM Australia
Salut Nadege,
Merci d’avoir pris le temps de partager votre expérience. Je comprends parfaitement à quel point cette situation a pu être frustrante, surtout après avoir passé commande en toute confiance. Vous avez clairement exprimé vos préoccupations, et je les prends très au sérieux.
Nous faisons de notre mieux pour gérer les retours et les échanges avec clarté et équité. Je comprends que des échanges prolongés puissent sembler épuisants. Sans entrer dans les détails précis de votre dossier ici, je reconnais que votre retour nous montre clairement où nous devons nous améliorer, notamment dans la communication et la gestion des retours.
Je vais désormais prendre en charge personnellement votre dossier et m’assurer qu’il soit traité en priorité. Merci de vérifier votre boîte mail dans les prochaines minutes afin que nous puissions continuer cette discussion directement et vous proposer une solution appropriée.
Sincèrement,
JD de Ozzi Mozzie
------------------------------------
Hi Nadege,
Thank you for sharing your experience. I can see how frustrating this situation has been for you, especially after placing your trust in us. You’ve clearly explained your concerns, and I want you to know they’ve been taken seriously.
We always aim to handle returns and communication with fairness and clarity, and I understand how back-and-forth discussions can feel draining. While I won’t comment on the specifics of your case here, I will say that your feedback has highlighted important areas where we can do better in how we communicate and handle product returns.
I’ll be taking over your case personally and ensuring it is resolved as a high priority. Please check your email inbox in the next few minutes so we can continue this conversation directly and provide a proper resolution.
Sincerely,
JD from Ozzi Mozzie
Don't bother
This product doesn't work and claiming the money back guarantee was a lengthy, complicated process. The company is supposed to be Australian but everything is done in China which makes returning the items difficult. We did eventually get a refund however it was an extremely frustrating process.
17 de janeiro de 2025
Avaliação não solicitada
Resposta da OM Australia
Hi there,
I understand how deeply frustrating this entire experience has been, and I take your concerns very seriously. You're clearly upset, and rightfully so. Any situation that involves your time, effort, and especially a gift from a loved one deserves to be handled with care and clarity.
What I will say firmly is this: I will personally handle your case and ensure you are prioritized in support. However, I need your order number to do that. Since this is a separate platform, we cannot see your full details or order history here. I’ve used the Trustpilot feature to ask for your order details—please respond as soon as possible so we can escalate this and resolve it with the highest priority. Without this information, we're limited in how effectively we can act on your case.
You’ve outlined a long and frustrating journey, and I can see how our process has felt unnecessarily complicated. While we follow certain procedures to prevent abuse of the guarantee, your feedback makes it clear that those steps may not feel reasonable in every scenario. That is something we take on board and continue to refine internally.
I also want to be very clear that your refund situation will not be ignored. Once we receive the needed information, I will make sure the outcome reflects the seriousness of your complaint. But I can only proceed if we have your full details. This is not about dismissing what happened—it’s about being able to take the right action with the facts in hand.
Sincerely,
JD from Ozzi Mozzie
Steer clear of this fraudulent company…
Steer clear of this fraudulent company that adds extra charges onto your credit card. Even when advising the company immediately of their error, they refused to reverse the charge or cancel the order. They offered me a fractional refund on one of the items, and that was it. They claimed it was too late to cancel the order 5 minutes after I placed it, but the order wasn't shipped until two weeks later.
Their conciliatory comment below this review is comical. I was already in touch with them during this debacle. Charging someone for items they did not order is unacceptable and they refused to cancel the order or provide a full refund
17 de maio de 2025
Avaliação não solicitada
Resposta da OM Australia
Hi Lobo,
I hear you loud and clear, and I understand just how upsetting this situation has been for you. When it comes to unexpected charges or difficulty with order changes, we take that very seriously. While we strive to offer a smooth and transparent experience, it’s clear from your message that this didn’t meet your expectations, and that’s something I’ll be looking into directly.
I've used the Trustpilot feature to request your order details so I can personally handle your case and ensure it's resolved as a highest priority. Since this platform doesn’t show us your full order information, we can only move forward once we receive those details. Please respond as soon as you can so I can get this moving for you right away.
Sincerely,
JD from Ozzi Mozzie
Ozzi est aussi menteur que voleur.
Ozzi est aussi menteur que voleur.
J'ai acheté des "portable heater" qui ne chauffent absolument rien du tout contrairement à la publicité qu'ils en font.
Lorsque j'ai demandé un remboursement, ils ont marchandé un remboursement partiel sinon rien. J'ai donc accepté pour ne pas tout perdre.... et je n'ai jamais été remboursé malgré plusieurs relances :-((
Vous hésitez à acheter sur le site Ozzi? Fuyez !!!
14 de abril de 2025
Avaliação não solicitada
Resposta da OM Australia
Hi,
Je suis vraiment désolé d’apprendre votre frustration, et je comprends à quel point cette situation a pu être décevante. Vos préoccupations concernant l'efficacité du produit, la manière dont le remboursement a été proposé, et le suivi de votre dossier sont toutes légitimes. Même si chaque expérience peut varier, ce type de retour est pris très au sérieux de notre côté.
Je m'engage personnellement à prendre en charge votre dossier et à le faire traiter en priorité. Pour cela, j'aurai besoin de votre numéro de commande. J’ai utilisé la fonction Trustpilot pour vous demander ces informations. Merci de répondre dès que possible car sans cela, nous ne pourrons pas résoudre votre situation avec la priorité qu’elle mérite.
Nous demandons ces détails ici parce que cette plateforme est distincte de notre système client, donc nous n'avons pas accès à votre dossier complet depuis cet espace. Dès que j’ai vos informations, je veillerai à ce que votre cas soit résolu avec le plus haut niveau de priorité.
Sincerely,
JD from Ozzi Mozzie
----------------------------
Hi there,
I'm truly sorry to hear about your experience and can absolutely understand how upsetting this must have been. Your concerns about the heater’s performance, the handling of the refund, and the lack of follow-up are valid, and I want you to know this is not taken lightly.
I will personally take ownership of your case and ensure you are prioritized in our support queue. To do that, I’ll need your order number. I’ve used the Trustpilot feature to request these details. Please respond as soon as possible, as we can only resolve this at a higher priority once we receive your order information.
We ask for this information because this platform is separate from our internal system, so we cannot see your full details here. Once I receive what I need, I will make sure your case is handled at the highest level of priority.
Sincerely,
JD from Ozzi Mozzie
This is an Australian company
I was under the impression from the advert that I read, that this was a U.K. company, so I had no qualms about ordering. Be aware that it is in fact based in Australia.
The order form was unclear and I ended up with 4 lamps instead of the one I wanted, however, the matter has now been resolved to my satisfaction.
6 de junho de 2025
Avaliação não solicitada
Resposta da OM Australia
Hi Vik,
Thank you for taking the time to share this. I can see how frustrating this experience has been, and I want you to know I’ve read every word carefully.
Concerns about how the ordering process is laid out and how clearly our return options are presented are not something we take lightly. We do not set out to mislead customers or create confusion, and while many people successfully complete their orders without issue, it's clear that your experience was not straightforward. That matters to me — and it needs to be addressed properly.
The fact that you received more units than intended and felt unable to return them without excessive effort is a serious concern, and I will personally ensure that your situation is reviewed with urgency. Regarding the return address, I understand how finding out it’s international may feel at odds with your expectations, especially if you believed you were purchasing from a UK-based operation. We are committed to reviewing how clearly we communicate this at every stage of the process.
I’ll be handling your case myself to ensure we provide a fair resolution. That said, I’ll need your order number to begin. I’ve just used the Trustpilot feature to request your order details — please respond as soon as possible. Since this is a separate platform, we can’t view your full order or customer info here. Once I have those details, I’ll prioritize your case and make sure it is addressed properly and at the highest level.
Sincerely,
JD from Ozzi Mozzie
Do not use this company
Do not use this company. Their procedures are verging on fraudulent. Their ordering process is designed to confuse and get you to order things you did not wish to, including entering you into their VIP club, which then takes money from your account on a monthly basis. They do not respond to complaints emails. Very dodgy!!
I ended up paying for 4 items when I thought I'd only ordered 1, then a month later I received a welcome email to their VIP club and more money was taken from my account. I absolutely did not place an order fir that, so it must have been hidden in its very confusing ordering platform.
21 de maio de 2025
Avaliação não solicitada
Resposta da OM Australia
Hi there,
Thank you for sharing this. I take your feedback seriously and I fully understand why you're upset. You’ve raised some very real concerns around the clarity of the ordering experience and communication, and I want to acknowledge that this is not how things should feel when dealing with us.
We aim to create a smooth and transparent checkout process, and while many customers don’t encounter this issue, I can clearly see how your experience did not meet expectations. I’ll personally look into the confusion around multiple items being added to your cart, as well as the VIP membership enrollment — especially if that step wasn’t clearly presented to you. We’ll be reviewing both our platform flow and follow-up communication to ensure it's fair and fully transparent moving forward.
As for the lack of response from our support team, that’s not the level of service we want to deliver — and I’ll make sure your case is prioritized immediately. To do that, I’ll need your order number to locate your file and get this resolved. Since Trustpilot is a separate platform, we’re not able to see your full order information here, but I’ve used the Trustpilot feature to request your order details. Please respond to that as soon as you can. Once we have your info, I’ll personally handle your case and ensure it’s addressed with the highest urgency.
Sincerely,
JD from Ozzi Mozzie
A scam and a fraud
A scam and a fraud. So many red flags that I didn't see until AFTER I entered my banking details. Multiple clicks to refuse "special offers" and I clicked refuse every time to find that I had still ordered something three times the price of the ONE item PLUS the item. No overview of the final price before it was finalised. Then I found out, only by looking at my bank statement, that the costs of the items were in US dollars, not Canadian without any warning. I was on a Canadian site in Canada. Caveat Emptor, I am in touch with my bank to make a fraud claim.
1 de junho de 2025
Avaliação não solicitada
Resposta da OM Australia
Hi Sharon,
I hear your frustration, and I want you to know your concerns are being taken seriously. What you’ve described—unexpected charges, confusion during checkout, and the lack of currency transparency—is understandably upsetting. We’re constantly working to improve the clarity and flow of our checkout experience, and feedback like yours is critical to that process.
I’ll personally make sure your case is prioritized in our support team. To do that, I need your order number. I’ve used the Trustpilot feature to request your details—please respond as soon as possible so I can handle this personally and escalate it to the highest level. Because this is a different platform, we can’t view your complete order information here, which is why we ask for those details directly.
Once we receive that information, I’ll ensure this is addressed with the highest urgency. We are committed to resolving this for you.
Sincerely,
JD from Ozzi Mozzie
BEWARE!
BEWARE!! Their products are unsafe & they will not honour any return agreements.
1 de junho de 2025
Avaliação não solicitada
Resposta da OM Australia
Hi Xena,
I understand your concerns and want to make it clear that your feedback is being taken seriously. If you’ve encountered issues with safety or returns, that’s not something we take lightly. While our products undergo thorough testing and comply with strict safety guidelines, I recognize that your experience may have felt otherwise, and I want to address that properly.
I’ll be handling your case personally and making sure it’s prioritized. However, I’ll need your order number to do that. I’ve used the Trustpilot feature to request your order details—please respond as soon as you can. Since this is a different platform, we don’t have direct access to your order history or contact information, and we need those details in order to escalate and resolve your situation at the highest priority.
Once I receive that information, I’ll make sure your concerns are addressed quickly and thoroughly.
Sincerely,
JD from Ozzi Mozzie
Awful company to deal with
Awful company to deal with. They con you into buying more. The website forces you to buy more products. I thought I had exited and cancelled, not so they charged me far more than I authorised.
Avoid this company
31 de maio de 2025
Avaliação não solicitada
Resposta da OM Australia
Hi Donna,
I’m truly sorry to hear that your experience left you feeling this way. I can see how frustrating it would be to feel like you didn’t have full control over your order during checkout, and I understand your concern regarding the way additional products were presented.
We’ve built our site to give customers options during the buying process, but it’s clear that the way those options appeared in your case caused confusion. That’s not how any purchase should feel. Your feedback highlights an area where we clearly need to improve, and I’ll make sure it’s addressed with our team.
More importantly, I want to make sure you’re personally taken care of. I’ll be handling your case myself and making sure it receives priority support. Please check your email inbox shortly as I’ll be reaching out directly to provide a resolution.
Sincerely,
JD from Ozzi Mozzie
Be very careful ordering
Be very careful ordering. Their price keeps teasing with additional details. A final review of your order is not provided prior to completing your purchase. Somehow I signed up for a VIP membership and was charged $1
and then was charged $49.95 US 2 weeks later. They are also very difficult to contact and do not respond to emails requesting cancellation.
Their gadget has not attracted any fruit flies. 😤
26 de maio de 2025
Avaliação não solicitada
Resposta da OM Australia
Hi there,
Thank you for sharing your feedback. I completely understand your frustration and can see why this experience left you feeling disappointed.
We take concerns like yours seriously, especially when it comes to unexpected charges and trouble reaching support. Our checkout process is designed to display all details clearly, but we’ve received similar feedback and we’re actively reviewing how these optional offers (like the VIP membership) are presented. Your comments reinforce that this process still needs work, and I appreciate you bringing it to our attention.
As for the difficulty getting a response from our support team, that’s something I will personally follow up on. No one should feel unheard when reaching out for help. I want to make sure your case is handled properly and that everything is addressed with urgency.
To do that, I’ve used the Trustpilot feature to request your order details. Because Trustpilot is a different platform, we can't see your full order information here, which is why we need that information from you directly. Once I have your order number, I will prioritize your case and ensure it’s resolved at the highest level.
Please respond as soon as you can with those details so we can move quickly.
Sincerely,
JD from Ozzi Mozzie
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