OM Australia Avaliações 

Resposta da OM Australia

28 de mai. de 2025

Hi Geraldine,

I hear your frustration, and I’m taking this very seriously. While I can’t speak to everything said in other reviews, I absolutely understand how upsetting it is to feel misled during the ordering process. That’s not the experience we want any of our customers to have. We are actively working on making the checkout process clearer and easier to navigate, and your feedback plays a role in helping us improve.

What matters now is resolving this for you properly. I’ll personally handle your case, but to do that, I need your order number. I’ve used the Trustpilot feature to request your order details—please respond to that as soon as possible. Because this is a different platform, we can’t see your full order information here. Once we receive it, I’ll ensure your case is addressed with the highest priority through our support team.

You won’t be left waiting or ignored. I’ll make sure you’re prioritized.

Sincerely,
JD from Ozzi Mozzie

Resposta da OM Australia

27 de mai. de 2025

Hi Monique,

I appreciate you taking the time to share this. I can see how frustrating your experience has been, and I want you to know that your concerns are being taken seriously. While our ordering process is designed to offer options clearly, it’s clear from your experience that it didn’t come across that way to you. That’s something we need to take on board and improve.

I also hear your frustration around the returns, refunds, and cancellation steps. These should never feel like barriers, and I’m committed to ensuring that’s not the experience going forward. While I can’t undo what’s already happened, I will personally take over your case to provide a resolution as a priority.

Please check your email inbox in a few minutes. I’ll be reaching out directly to handle this with the attention it deserves.

Sincerely,
JD from Ozzi Mozzie

Resposta da OM Australia

26 de mai. de 2025

Hi Ernie,

Thank you for sharing your experience. I completely understand how frustrating this has been for you — receiving multiple orders when you only intended to buy one, and the product not meeting your expectations in terms of size, is understandably disappointing.

While we aim to make the ordering process as clear as possible, it’s clear from your experience that there are areas we need to improve — particularly in how we communicate order summaries and our return process. I want to assure you that your concerns are being taken seriously.

I’ll personally make sure your case is prioritized in support and handled properly, but I’ll need your order number to proceed. I’ve used the Trustpilot feature to request your order details — please respond there as soon as possible. Because this is a separate platform, we don’t have access to your full information or order history here.

Once we have your order details, I’ll make sure your case is addressed at the highest priority and guided through to resolution without further delay.

Sincerely,
JD from Ozzi Mozzie

Resposta da OM Australia

22 de mai. de 2025

Hi there,

I hear your frustration, and I appreciate you taking the time to lay out your experience. While I’m glad to hear the product has been useful in small spaces, I completely understand how exhausting it must feel to go back and forth over something that should have been clear and simple.

What you’ve described doesn’t reflect the level of service we aim to provide, especially regarding discount arrangements and follow-up. While I can’t speak to the specifics here without your order information, I want you to know that I take situations like this seriously, and I will personally make sure your case is handled with top priority.

Because this platform doesn’t give us access to your full details, I’ll need your order number to properly review and resolve your situation. Please edit or revise your review to include it, as this is the only way we can identify your case and move things forward without delay.

Once I have that, your case will be elevated and resolved as a priority.

Sincerely,
JD from Ozzi Mozzie

Resposta da OM Australia

19 de mai. de 2025

Hi Derrick,

I hear your frustration loud and clear, and I take it seriously. No one should feel ignored or dismissed, especially after waiting this long for a resolution. I can see that you’ve made repeated attempts to get in touch, and if you feel your concerns haven’t been properly handled, that’s something I will personally address right away.

Regarding your comment about the reviews, I want to assure you that we value genuine customer feedback. Many of our customers do have positive experiences, but I absolutely understand that this hasn't been yours, and I will make sure your voice is not lost.

You’ve raised serious concerns, especially about delays and lack of follow-up. While I can't speak to the exact chain of events without your details, I can tell you that situations like yours push us to do better. I'll personally make sure your case is prioritized by our support team, but to do that, I need your order number.

Because this is a different platform, we aren’t able to view your full order or support history here. That’s why I’ve used the Trustpilot feature to request your order information. Please respond to that request as soon as possible so I can escalate your case and resolve it with the highest priority.

Sincerely,
JD from Ozzi Mozzie

Resposta da OM Australia

19 de mai. de 2025

Hi Robert and Lorraine,

I really appreciate you both taking the time to share this. It’s great to hear that your recent experience felt like a big step forward for us as a company. Frank and the team work hard to treat each customer with care, and I’m so glad they left a good impression. Thanks again for your trust.

Sincerely,
JD from Ozzi Mozzie

Resposta da OM Australia

8 de mai. de 2025

Hi Philip,

I understand how alarming it must have been to see multiple payments you didn’t expect, and I take your concerns very seriously. I want to be clear—we cannot and do not charge customers without their consent. Every transaction must be authorized during checkout, and if there was any confusion or error in that process, it needs to be addressed properly.

That said, I hear you, and I’m going to make sure your case is handled with the urgency it deserves. I will personally oversee your support request and ensure you're prioritized. Please check your email inbox in the next few minutes—I'll be reaching out directly to resolve this with you on a higher priority.

Sincerely,
JD from Ozzi Mozzie

Resposta da OM Australia

8 de mai. de 2025

Hi Yvette,

Thank you for sharing your experience. I understand how frustrating it must have been to go through a checkout process that felt unclear and then to see unexpected charges—especially when it wasn’t made obvious that pricing was displayed in USD. I also hear your concerns about the timing of the shipment and the response you received when trying to address the issue right away.

We take feedback like yours seriously, particularly when it highlights areas that can lead to confusion or distrust. While I can’t speak to every element of what happened without more details, I am committed to making sure your concerns are addressed properly. I’ve used the Trustpilot feature to request your order details—please respond to that request as soon as possible. Because this is a different platform, we’re unable to see your full order or account information here.

Once we receive your order number, I will personally handle your case and ensure it is prioritized at the highest level. Your experience matters, and we want to make it right.

Sincerely,
JD from Ozzi Mozzie

Resposta da OM Australia

22 de abr. de 2025

Hi Christina,

Thank you for bringing this to our attention. I completely understand how frustrating it must be to notice charges you weren’t expecting—especially when you only intended to make a single purchase. Situations like this are exactly why we’re continuing to review and improve the clarity of our checkout process.

While I can’t see your full details from this platform, I will personally handle your case and ensure it’s addressed with the highest priority. To move forward, I’ve used the Trustpilot feature to formally request your order number. Please respond as soon as possible—without it, we’re limited in what we can access, since this is a different platform and we don’t have full visibility into your order.

As soon as we receive that information, your case will be treated with top priority and I’ll make sure you receive the resolution you deserve.

Sincerely,
JD from Ozzi Mozzie

Resposta da OM Australia

22 de abr. de 2025

Hi Shane,

I hear you—and I understand why you’re upset. If the checkout process felt confusing or caused you to end up with more items than you intended, that’s a serious concern, and it’s something we’re constantly working to improve.

While I can’t change what’s already happened, I will handle your case personally and make sure it’s resolved as a priority. You won’t be passed around or left in the dark—I’ll be reaching out to you directly via email within the next few minutes to take care of this.

Kindly keep an eye on your inbox so we can move forward with a proper resolution.

Sincerely,
JD from Ozzi Mozzie

Resposta da OM Australia

21 de abr. de 2025

Hi Jon-Brian,

I can absolutely understand your frustration with what you’ve described. The confusion around your order, unexpected charges, and the way you were treated after reaching out are concerning. I get why this has left you feeling misled and upset, and it's clear that your experience with us did not meet the standard we aim to provide.

The upselling and shipping issues you've mentioned are being taken seriously, and I am personally forwarding your feedback to the team to ensure we improve the clarity and transparency in these areas moving forward. It’s frustrating for you, and I’m committed to making sure future customers don’t face the same issues.

I’ll be handling your case myself and will ensure it gets the priority it needs. Please check your email inbox in a few minutes for further details, and I’ll make sure a resolution is provided directly to you.

Sincerely,
JD from Ozzi Mozzie

Resposta da OM Australia

21 de abr. de 2025

Hi Diana,

Thank you for sharing exactly what happened. I completely understand how upsetting this must feel, especially when you were expecting a straightforward transaction and ended up feeling misled and overwhelmed. The way our checkout process came across to you, combined with the lack of an immediate resolution when you reached out, clearly caused a lot of stress, and that’s not how we want any customer to feel.

While I won’t speak to the system’s intention, I acknowledge that the experience didn’t meet your expectations, and I take that seriously. The aggressive upsell process and the feeling of being rushed through it are things I’m personally forwarding to our team for review and change.

I’ll be handling your case myself and will ensure it’s treated with priority. Please check your email inbox in a few minutes — I’ll be reaching out directly to provide a resolution. Your peace of mind matters.

Sincerely,
JD from Ozzi Mozzie

Resposta da OM Australia

21 de abr. de 2025

Hi Janet,

I hear your frustration loud and clear, and I want you to know your concerns are being taken seriously. I understand how upsetting it can feel when the checkout process isn’t as clear as you expected — especially when you act quickly to cancel and still feel ignored. While I won’t speak on behalf of how things may have come across, I can say that your experience highlights where we must improve our communication and clarity.

As for the response you received after cancellation, I agree that when timing is that tight, every second matters — and you deserve better handling in that window. I’ll personally make sure you are prioritized in support, and your feedback will be forwarded directly to the appropriate teams to help improve our service going forward.

Sincerely,
JD from Ozzi Mozzie

Resposta da OM Australia

17 de abr. de 2025

Hi Lori,

Thank you for taking the time to share your experience. I completely understand how upsetting this must have been for both you and your husband, especially seeing unexpected charges and then not feeling supported in the resolution process.

While we strive to make the ordering process as clear and straightforward as possible, I can see how frustrating it is when things don’t go the way you expected. Your feedback about additional items being added and the difficulty getting help through email is very concerning and will be shared with the appropriate teams so we can improve how we communicate and support our customers.

I’ll personally take ownership of your case and make sure it’s prioritized by our support team. To do that, I’ll need your order number. I've already used the Trustpilot feature to request your order details—please respond as soon as possible. Because this is a different platform, we can't access full customer or order details here, which is why we need that information from you.

Once I receive it, I’ll make sure your case is addressed with the highest priority.

Sincerely,
JD from Ozzi Mozzie

Resposta da OM Australia

10 de abr. de 2025

Hi Jo,

Thanks for taking the time to share this, even though I’m sorry to hear you’ve had such a frustrating experience again. I can absolutely understand your concern—especially when things don’t feel clear during checkout or communication breaks down. That’s not the experience we want anyone to have, and I hear you loud and clear.

You’ve raised a few serious points here—about unclear company recognition at the point of purchase, multiple charges after choosing an upgrade, and difficulty reaching us after receiving your receipt. While I can’t speak to every detail just yet without seeing your order, I want you to know I take this seriously and I’ll personally handle your case to make sure it’s addressed properly. I’ve used the Trustpilot feature to request your order information—please respond there as soon as you can. We can only prioritize your case and resolve it at the highest level once we have that.

Just to clarify, since this is a public platform, we don’t have direct access to your order details or full contact history unless you provide it to us—hence the request. Once we receive that info, I’ll make sure you're prioritized in support and we’ll see this through swiftly.

I also appreciate you sharing that your previous issue was eventually resolved, even though it took longer than it should have. That feedback is important and helps us continue improving where we clearly still need to.

Looking forward to sorting this for you, Jo.

Sincerely,
JD from Ozzi Mozzie

Resposta da OM Australia

8 de abr. de 2025

Hi Peter,

I hear your frustration loud and clear, and I appreciate you taking the time to share this second review. It’s absolutely valid to feel disappointed when something doesn’t go the way you expected—especially when communication hasn’t met your standards.

While I won’t speak for every situation, I will say we are taking concerns like yours seriously. I understand that being charged for additional items you didn’t intend to purchase is upsetting, and not getting a timely response only makes that worse. Even if this may have stemmed from a misunderstanding during checkout, we know it’s on us to ensure the experience is clearer and smoother—and that’s something I will personally push to improve moving forward.

That said, I don’t want this to drag on any longer for you. I’ll personally handle your case from this point forward and ensure it is given priority in support. Kindly check your email inbox in the next few minutes—I’ll be reaching out directly to provide a resolution. You’ll hear from me, not just some generic support line.

Sincerely,
JD from Ozzi Mozzie

Resposta da OM Australia

4 de abr. de 2025

Hi Kevin,

I take these concerns seriously and will personally make sure your case is handled with the highest priority. However, I’ll need your order number to proceed. I’ve used the Trustpilot feature to request your order details—please respond as soon as possible so we can address this properly.

We ask for this information because this is a different platform, and we can’t see full order details here. Once we have it, I’ll ensure this is resolved at the highest priority.

Sincerely,
JD from Ozzi Mozzie

Resposta da OM Australia

24 de mar. de 2025

Hi Jeff,

I understand how frustrating this has been, especially when you needed the hearing aids by a specific date and were assured they’d arrive on time. Delays like this are unacceptable, and I take your concerns very seriously.

I will personally handle your case, but I need your order number to prioritize it. I’ve used the Trustpilot feature to request your order details—please respond as soon as possible. Since this is a different platform, we don’t have access to your full order information here, which is why we need you to provide it. Once we receive it, I will ensure your case is resolved at the highest priority.

Sincerely,
JD from Ozzi Mozzie

Resposta da OM Australia

Publicado em 24 de mar. de 2025

Hi Joseph,

I understand how frustrating and concerning this situation must be for you. I take your experience very seriously, and I want to assure you that I will personally handle your case and provide a resolution on a higher priority. Please check your email inbox in a few minutes.

We always strive for transparency and security in all transactions, and I want to clarify that we do not store or retain payment information once a transaction is not completed. However, I acknowledge the concerns you've raised regarding your bank's fraud check and the inconvenience this has caused you. While we do not control how banks process pending transactions, I am committed to reviewing this matter thoroughly and ensuring you receive the support you need.

I appreciate you bringing this to my attention, and I will personally make sure you are prioritized in support. Please know that your case is important, and I will be in touch with you directly via email.

Sincerely,
JD from Ozzi Mozzie

Resposta da OM Australia

21 de mar. de 2025

Hi Carl,

I take your concerns seriously, and I want to get this sorted out for your wife as quickly as possible. I've requested her order details through Trustpilot because this is a different platform, and we can’t see the complete information here. Once I receive that, I will personally handle her case and ensure it’s addressed with the highest priority.

Regarding the charges and subscription concerns, I understand how frustrating that must be. Our goal is always to be upfront about purchases, and I’ll make sure to review everything thoroughly. If there has been any misunderstanding or issue, I will ensure it is resolved properly.

As soon as I have her order details, I’ll make sure she is prioritized in support so we can get this taken care of immediately. Please respond as soon as possible so we can move forward.

Sincerely,
JD from Ozzi Mozzie