Deliberately obtuse purchasing procedure, clearly designed to scam you into paying more than you wish - avoid at all costs. Signs you up to a membership (why anyone would need this is beyond me) and... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
So many red flags. Dodgy website, constant upsell, no checkout review before payment. Ended up somehow ordering more than one. Emailed them immediately to amend the order which, would you believe, "wa... Ver mais
Appalling. This company is based overseas. I tried to cancel immediately and was unable to but was eventually offered a partial refund I ordered in December - still waiting for the refund and th... Ver mais
Absolute scammers. As soon as I placed an order, I felt really uncomfortable with it and immediately emailed to cancel my order. They said I couldn't, but they'd help me to return it after it arrived... Ver mais
1,8
Ruim
774 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 56% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Unauthorised over supply of useless product
Ordered product from company but due to their ultra confusing check out system was charged for 7 items instead of 4. Instantly contacted them to cancel unordered items but was told it was too late. They did offer a small refund which I accepted as I had no choice. Goods received weeks later but found to be useless. Then just now I have been charged a further unauthorised £29.95 to join their VIP club. I wouldn't join anything that had their name on it. They are very devious with their selling practices and deliberately make the process confusing taking the opportunity to scam more money out of you.
18 de março de 2025
Avaliação não solicitada
Resposta da OM Australia
Hi John,
I understand why you’re upset, and I take your concerns seriously. The checkout process should be clear, and I regret that it was confusing for you. I also hear your frustration about being charged for additional items and the VIP membership. While we never intend for anyone to feel misled, I recognize how this has impacted your experience, and I want to ensure it’s addressed properly.
I will personally handle your case, but I’ll need your order number to proceed. I’ve used the Trustpilot feature to request your details—please respond as soon as possible, as we can only address this at a higher priority if we receive that information. Since this is a different platform, we can’t see your complete details or order history here, which is why we ask for it. Once we have this, I’ll make sure your case is prioritized in support and resolved to the highest priority.
Looking forward to your response.
Sincerely,
JD from Ozzi Mozzie
Money taken, no product.
I place an order over a week ago and despite asking for updates, i have received nothing.... I question whether this is a legitimate business as they are no longer active on social media.
9 de março de 2025
Avaliação não solicitada
Resposta da OM Australia
Hi Katy,
I completely understand your frustration, and I take this matter very seriously. You placed an order and expected clear communication and timely delivery—that’s exactly what should happen. I will personally handle your case to ensure it is prioritized and properly addressed.
Since this is a different platform, I don’t have access to your full order details here. I’ve used the Trustpilot feature to request your order information—please respond as soon as possible so I can escalate your case and resolve it at the highest priority. Once I have your details, I’ll make sure this is taken care of properly.
I look forward to your response.
Sincerely,
JD from Ozzi Mozzie
VISA RED FLAGGED COMPANY
SCAM, SCAM SCAM. DO NOT ORDER FROM THIS SITE. NOTHING AT ALL.
DELETE THIS SITE. TOTAL SCAM.
HI Frank you POS
15 de março de 2025
Avaliação não solicitada
Resposta da OM Australia
Hi Don,
I see how frustrated you are, and I take your concerns seriously. If there’s an issue with your order, I want to ensure it gets resolved properly. You deserve a fair and transparent experience, and I will personally handle your case to make sure it is prioritized.
Since this is a different platform, I don’t have access to your full order details here. I’ve used the Trustpilot feature to request your order information—please respond as soon as possible so I can escalate your case and get this resolved at the highest priority. Once I have your details, I’ll make sure this is taken care of properly.
I look forward to your response.
Sincerely,
JD from Ozzi Mozzie
I ordered a fuel saving device from…
I ordered a fuel saving device from Ozzie Mozzie. When I received my order, there were items that I had not ordered and that Ozzie Mozzie had charged me for.
When I contacted them to return the items, they initially responded but then ceased responding when I told them why I was returning my items.
I am extremely frustrated by this! Further, this seems to be a common complaint against them. So very disappointing!!
3 de março de 2025
Avaliação não solicitada
Resposta da OM Australia
Hi Gary,
I understand why you're frustrated, and I take this matter seriously. You should never have to deal with unexpected charges or feel ignored when reaching out for support. Clear communication and fair resolutions are important, and I want to ensure your case is handled properly.
I will personally take care of this and make sure you are prioritized in support. Since this is a different platform, we don’t have access to your full order details here. I’ve used the Trustpilot feature to request your order information—please respond as soon as possible so I can escalate your case to the highest priority and resolve this for you.
Once I receive your order details, I will make sure this is handled efficiently and fairly. I look forward to your response.
Sincerely,
JD from Ozzi Mozzie
DO N O T order from this company
DO N O T order from this company, they are bigtime SCAMMERS. I ordered a hearing aid, they offered an update which I accepted, they charged me for both regular and update. My bank reversed the charge. Now I have received the updated one, which I told them repeatedly that I did NOT want. No info anywhere on how to return it, even tho they offered me a 50% discount, I don't trust them. I tried to cancel couldnt cancel once order was placed,was told my order had been processed and would be shipped the day they received the order. It was shipped a month later.
12 de fevereiro de 2025
Avaliação não solicitada
Resposta da OM Australia
Hi Stella,
I understand how frustrating this situation must be for you, and I want to address your concerns directly. Your experience does not reflect the level of service we aim to provide, and I take your feedback very seriously.
To clarify, we never intend for anyone to be charged incorrectly or to receive a product they do not want. I can see how the upgrade offer may have caused confusion, and I appreciate you bringing this to my attention. Additionally, I understand your frustration with the cancellation process and the shipping delay—it’s not the seamless experience we want for our customers, and I will ensure this feedback is forwarded to the appropriate teams.
That being said, I will personally handle your case and provide a resolution on a higher priority via email. Kindly check your inbox in a few minutes.
Sincerely,
JD from Ozzi Mozzie
I purchased the ozzie moquito zapper
I purchased the ozzie moquito zapper. The zapper didnt work and returned the product. I have been emailing the company multiple times for our credit/refund for over 6 months. The response is that they are looking into it...How long does it take? even back in time without computers you got your credit faster... BUYER BEWARE dont buy anything from them ...It is not worth your time and effort ...the product doesnt work
14 de julho de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi Katy,
I see how frustrating this has been for you, and I want to make sure your case is handled with the highest priority. You returned the product and expected a straightforward resolution, and I understand how disappointing it must be to still be waiting after months of follow-ups. That’s not the experience we want for our customers, and I will personally take care of this for you.
I've used the Trustpilot feature to request your order details—please respond as soon as possible. Since this is a different platform, we can't see your full details or order information here, which is why we need that information to proceed. Once we receive it, I will ensure your case is resolved as a top priority.
Sincerely,
JD from Ozzi Mozzie
SCAM
I agree with the other reviewers, i bought 2 items to get 2 items free. As you go through the checkout there are multiply pop ups and you then get charged nearly 3 times more than the order you placed.
Despite clicking no to every pop up the next screen goes straight to payment without a review screen i suspect they have always done that to con people into saying you have order the items.
I messaged them within 5 minutes of the order being placed so under the hour they are saying it moves to shipping was advised they cannot do anything as it’s in shipping. They even take the money as 2 payments so you see what they are doing.
This is the response “ As my colleague mentioned, your order has already entered the shipping process. Once an order is confirmed in our system, it typically moves into the shipping stage within an hour to ensure prompt delivery
This is the rest of their email response which i suspect others have had-
That being said, we absolutely respect your decision and want to support you in any way we can. If you'd prefer, you can return any unopened and unused items to our official returns warehouse in China
Pat - Junior Customer Experience Advisor - Ozzi Mozzie
5 de março de 2025
Avaliação não solicitada
Resposta da OM Australia
Hi Amanda,
I understand how frustrating this experience must have been for you. You expected a straightforward checkout process, and instead, you encountered multiple pop-ups and unexpected charges—that's not the experience we want for our customers. I hear your concerns loud and clear, and I appreciate you bringing them to my attention.
Regarding the checkout process, I want to assure you that we are actively working to improve transparency so that customers have complete clarity before payment is processed. Your feedback is valuable in that effort. As for your order moving to shipping quickly, our system is designed for fast processing, but I completely understand why you’d feel that left you without options. That’s something I’ll be reviewing internally as well.
I will personally handle your case and ensure it is prioritized in support. You can expect an email from me in the next few minutes with a resolution. Kindly check your inbox shortly.
Sincerely,
JD from Ozzi Mozzie
Worst company I have ever dealt with
Worst company I have ever dealt with. Would not refund my money until I had to get PayPal to deal with it. Their products are poorly made and not worth 5 cents. Avoid this company!!!!
2 de janeiro de 2025
Avaliação não solicitada
Resposta da OM Australia
Hi Katherine,
I hear your frustration, and I want to make sure your concerns are fully addressed. While I understand that your experience was not what you expected, I want to assure you that we take customer satisfaction seriously. I’ll personally handle your case and provide a resolution on a higher priority via email—please check your inbox in a few minutes.
We are always working to improve our products and support, and your feedback is valuable in that process. I appreciate you bringing this to my attention, and I’ll ensure you’re prioritized in support moving forward.
Sincerely,
JD from Ozzi Mozzie
They are a fraudulent company who take…
They are a fraudulent company who take your payment information and then make numerous additional charges for items you never ordered! They don't reply to messages regarding orders, comments, and false charges! They are a TOTAL SCAM!!!!!! My rating would be a MINUS 1000000000000000 and more!
2 de fevereiro de 2025
Avaliação não solicitada
Resposta da OM Australia
Hi there,
I understand why you're upset, and I take your concerns seriously. Our ordering process is meant to be transparent, and I want to make sure your case is properly reviewed. I assure you that I will personally handle this and ensure you are prioritized in support.
Since this is a different platform, we don’t have access to your full order details here. I’ve used the Trustpilot feature to request your order number—please respond as soon as possible. We can only address this at the highest priority once we have your order details, and I will make sure your case is handled with urgency.
I look forward to resolving this for you.
Sincerely,
JD from Ozzi Mozzie
Terrible company with an intentionally misleading website
I would have given a 0 stars if I could.
This company uses a website which is designed to intentionally mislead you when you are ordering and then they deny any wrong doing and say you must have been confused!
I tried to order an offer which was 3 items at 10.99 each and then you got 3 free i.e I should have been charged 32.97. However once I had selected this offer they kept throwing up pop up windows at me trying to confuse me offering all sorts of random things. Despite me clicking on not interested on all of these this was not sufficient apparently?
Then after inputting payment details it goes straight to confirm payment without first showing a summary of what you are being charged. Before I knew it i had been charged 65.97 instead of 32.97 for the offer i wanted. And then they had also charged me another 35.97 for something i didnt order so totalling
over 100.00 altogether!
And no matter how quickly you contact them to dispute this they will tell you it has already been shipped so there is nothing they can do and it is non refundable.
These are disgraceful, anti-consumer business practices and they are knowingly overcharging customers.
I wish I had checked this site first as it is very obviously a well known scam and plenty of people have been victims.
AVOID THIS COMPANY
25 de fevereiro de 2025
Avaliação não solicitada
Resposta da OM Australia
Hi Mandy,
I understand your frustration, and I take your concerns seriously. It’s important to us that our checkout process is clear, and I appreciate your feedback. While our system is designed to provide additional offers, I understand that your experience was different, and I’ll ensure your concerns are reviewed internally.
Regarding your charges, I will personally handle your case, but I’ll need your order number to proceed. Since this is a different platform, we don’t have access to your full details here. I’ve used the Trustpilot feature to request your order details—please respond as soon as possible. Once we receive this information, I will prioritize your case at the highest level and ensure it is properly resolved.
I look forward to sorting this out for you.
Sincerely,
JD from Ozzi Mozzie
Ozzie Mozie are terrible
This is the worst company i have encounted. My ozzie mozie lasted about 2 weeks & even then didn't catch 1 single mosquito. I sent them an email, which they did reply to explaining that i couldn't get a full refund, even though it didn't do as described. I comunicated with them many tumes & they kept saying thwy would give me a partial refund. I haven't received any refund at all & they just keep making excuses. Please don't waste your money on any of the companies products. They are liars. This is my 1st ever negative review about anything but please don't buy from them.
30 de novembro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi Deb,
I understand how frustrating this experience has been for you, and I take your concerns seriously. You expected the product to perform as described, and I hear your disappointment that it didn’t meet your expectations. Our team aims to provide solutions when customers reach out, and I see that you were offered a partial resolution. However, I understand that you have yet to receive it, which is unacceptable.
I will handle your case personally, but I’ll need your order number to proceed. I’ve used the Trustpilot feature to request your order details—please respond as soon as possible, as we can only address this at a higher priority if we receive that information. Since this is a different platform, we don’t have access to your full details here, but once we have them, your case will be resolved with the highest priority.
Sincerely,
JD from Ozzi Mozzie
If I could give it 0 stars I would
If I could give it 0 stars I would. Terrible product the bugs fly straight past it. Then the support team string you along with crap suggestions of placement ect. Then they inform you that the 90 day RISK FREE trial was just misleading advertising and that you only get a refund if you return the product unopened in original sealed packaging. Do not buy from this company they are a scam.
24 de fevereiro de 2025
Avaliação não solicitada
Resposta da OM Australia
Hi Kurt,
I hear your frustration, and I take your concerns seriously. You expected a product that would meet your needs, and I understand how disappointing it is when it doesn’t perform as you hoped. Our team provides placement guidance to help maximize effectiveness, but I understand that you feel those suggestions weren’t helpful in your case.
Regarding the 90-day trial, I see how this could have caused frustration, and I want to assure you that we are always working to make our policies clearer. That being said, our team will personally make sure you are prioritized in support. JL will handle your case and provide a resolution personally on a higher priority via email—please check your inbox in a few minutes.
Sincerely,
JD from Ozzi Mozzie
THEY'LL STING YOU MORE THAN THE MOZZIES WILL
THEY'LL STING YOU MORE THAN THE MOZZIES WILL
This website is intentionally designed to mislead you.
After you've chosen how many zappers you want, they'll throw multiple pop up windows at you to confuse you into thinking you haven't ordered any yet.
Then boom – you've ordered (and paid for) twice as many as you wanted.
And no matter how quickly you contact support to cancel or modify the transaction, they'll tell you it's already been shipped, and the sale's non-refundable.
These are disgraceful, anti-consumer business practices, made all the more worse by how ridiculously overpriced their products are.
And I know it's not just me, as there are many other commenters here saying the exact same thing.
If only I'd checked this site first.
24 de fevereiro de 2025
Avaliação não solicitada
Resposta da OM Australia
Hi JL,
I understand why you’re upset, and I take your concerns seriously. You expected a smooth and transparent ordering process, and I can see how the additional pop-ups may have made things confusing. Your feedback is noted, and we are always working on improving the experience to prevent situations like this.
I also hear your frustration about not being able to cancel your order immediately. While we do aim to process and ship quickly, I understand that this has caused an issue for you, and I want to personally make sure your case is prioritized. I’ve used the Trustpilot feature to request your order details—since this is a different platform, we can’t see your full order information here. Please respond as soon as possible so I can handle this for you directly. Once I have your details, your case will be resolved at the highest priority.
I will personally see to it that your concerns are properly addressed.
Sincerely,
JD from Ozzi Mozzie
A total scam - do not buy!!!
I am extremely unhappy with the product. I ordered 3 x Mozz Guard (Funnelish) and while confirming payment with my credit card, the website made it extremely confusing and redirected me with a pop-up window that made it look like I had not paid for it. So I accidentally bought 3 x Mosquito Zappers a SECOND time.
After I realized my mistake, I immediately emailed them and asked for a refund, as there is a timestamp on the invoice. The website says that they will process refunds within 1 hour time frame. I emailed within 5minutes of the accidental purchase.
I had received replies from them saying that it has already "entered the shipping process", which I think is highly unlikely. Eventually I agreed on 50% off the second order, even though I have no intention of keeping 6 mozzie zappers.
It has now been almost 8 weeks, and I still have not received my refund back into my credit card. I have exchanged multiple emails back and forth from them, with their constant reassurance and apologies regarding the processing of the refund, escalations to the manager etc etc and still no word.
Unless I see the refund into my credit card, I believe they are just a scam, and I urge people to avoid using their products as they do not keep to their refund policy. I will also be writing a google review about them being a scam, and will not take it down unless I see signs of a refund.
Furthermore, I tried the product a few times and it does not even work. Unless outside is pitch black, it will get some bugs, but otherwise I was still being bitten in my backyard.
A total scam - in terms of the product, and in terms of service.
6 de janeiro de 2025
Avaliação não solicitada
Resposta da OM Australia
Hi there,
I understand how frustrating this entire experience has been for you, and I take your concerns very seriously. It’s important to me that we get this resolved properly and as quickly as possible.
Regarding the ordering process, I acknowledge that the pop-up and redirection may have caused confusion, and I appreciate you bringing this to our attention. We continuously work on improving the clarity of our checkout experience to prevent situations like this. I also see that you reached out immediately after noticing the duplicate order, and I understand how disappointing it must have been to receive a response stating it had already entered the shipping process.
As for your refund, I can see how an eight-week wait with multiple follow-ups would be incredibly frustrating. That is absolutely not the experience we want for our customers. I will personally make sure your case is prioritized in support, but I will need your order number to proceed. Since this is a different platform, we can’t see your full order details here, so I’ve used the Trustpilot feature to request them. Please respond as soon as possible—once we have this information, your case will be resolved at the highest priority.
Lastly, I hear your concerns about the product’s performance. While many customers find it effective, I understand that results can vary based on different outdoor lighting conditions. Your feedback is valuable, and I’ll be passing it along to our team as we continue improving our products.
I am committed to ensuring this is handled properly for you. Please send your order details so I can take care of this at the highest priority.
Sincerely,
JD from Ozzi Mozzie
SCAM -
The heaters we tried to order was a "special" that was advertised "buy 3 for $29.00 each" (not over $150) each. They declined the card at the time we tried to take advantage of the special, so we did not expect to see charges. Since we were in San Francisco for my husband's heart transplant, we did not know the heaters were shipped. We only found out by seeing the charges on our bank's website. We have now been charged over $531.00 for heaters and a "VIP Membership" we did not want. We asked for a phone number to talk to someone, however, there is NO Customer Support. We have tried to resolve this issue via email. We get emails saying how much they understand and want to help us resolve this issue....but obviously they don't. This is a hardship as we are not spring chickens and dealing with a severe medical issue!! We NEED a REFUND!~
29 de janeiro de 2025
Avaliação não solicitada
Resposta da OM Australia
Hi Ritchie,
I understand how frustrating this situation must be, especially while you’re dealing with such an important medical matter. I want to assure you that I take your concerns seriously, and I will handle your case personally to get this resolved as quickly as possible.
I’ve used the Trustpilot feature to request your order details. Since this is a different platform, we can’t see your full order information here, which is why we need you to provide it. Once we have this, I’ll personally make sure your case is prioritized in support and resolved with the highest urgency.
I also want to acknowledge your frustration regarding the pricing, unexpected charges, and communication difficulties. While we strive for clear and transparent transactions, I recognize that this experience has been anything but smooth for you. We are continuously working to improve our processes, and I appreciate your patience as I work to make this right.
Please respond with your order details as soon as possible so I can take care of this for you without further delay.
Sincerely,
JD from Ozzi Mozzie
Do not use this company under any…
Do not use this company under any circumstances unless you want to be ripped off. I ordered one heater but they sent 4 into total charging an additional £74. Keep saying I opted in for the additional heaters that I definitely did not. They blamed it on a blip in the system in the end and offered 50% discount that I refused. They said I could not return to depo in uk and give me a shipping address in some far away country.You have been warned DO NOT USE. The heaters are not that good either. Learning curve for myself
2 de dezembro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi Andrew,
I understand your frustration, and I want to assure you that I am handling your case personally to get this resolved at the highest priority. I take concerns like yours seriously, and I will make sure you receive proper support.
I've requested your order details through Trustpilot—please respond as soon as possible. Since this is a different platform, we can’t see your full order information here, but once we receive it, I will ensure your case is prioritized and addressed properly.
Looking forward to resolving this for you.
Sincerely,
JD from Ozzi Mozzie
No stars
No stars. Complete SCAM. This company has taken three unauthorised payments for nail fungal cream from my account. STAY AWAY. PARASITES.
16 de fevereiro de 2025
Avaliação não solicitada
Resposta da OM Australia
Hi Leigh,
I take your concerns very seriously, and I will personally make sure your case is handled with the highest priority. I understand how frustrating this situation must be, and I want to assure you that I am addressing it directly.
I will be reaching out to you via email shortly with a resolution. Please check your inbox in a few minutes.
Sincerely,
JD from Ozzi Mozzie
They know the parcel was returned
They know the parcel was returned. They keep giving me bullshit and not refunding. Sending different customer service staff replying me with fake apologies.
Total scam
4 de fevereiro de 2025
Avaliação não solicitada
Resposta da OM Australia
Hi Barron,
I understand your frustration, and I want to make sure this is properly handled for you. I’ll personally make sure your case is prioritized in support, but I need your order number to proceed. I’ve used the Trustpilot feature to request your order details—please respond as soon as possible, as we can only escalate this once we have that information.
Since this is a different platform, we don’t have access to your full details or order history here, which is why we need this step. Once we receive your order information, I will ensure your case is resolved at the highest priority.
Looking forward to your response so we can take care of this properly.
Sincerely,
JD from Ozzi Mozzie
It’s a scam
It’s a scam . I have purchased only one time they have taken 3 times payment from my card and the product is very bad quality it’s not worth even £5 each .
22 de dezembro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi Ram,
I understand how frustrating this situation must be for you. No one should have to deal with unexpected charges or feel disappointed with their purchase. While we aim to provide clear billing and quality products, I see that your experience has not met those expectations.
I’ll personally make sure you are prioritized in support and will handle your case directly to provide a resolution on a higher priority. Please check your email inbox in a few minutes—I’ll be reaching out to you there.
Sincerely,
JD from Ozzi Mozzie
RUBBISH - DO NOT BUY
I wish there was a star that could go Into the negatives. These things are NO good. Complete waste of money. We have stayed in high mosquito prone areas with zero affect. COMPLETE SHAM!!! I repeat DO NOT BUY
20 de janeiro de 2025
Avaliação não solicitada
Resposta da OM Australia
Hi Harry,
I can see how frustrating this has been for you, and I completely understand why you’re upset. When you invest in a product, you expect it to deliver results, and it’s incredibly disappointing when that doesn’t happen. I appreciate you taking the time to share your experience.
While many customers have had success with how our product keeps them mosquito-free, we recognize that different environments and factors can affect its effectiveness. Your feedback is valuable, and I’ll be sharing it with our team as we continue to improve.
I also want to reassure you that we stand by our money-back guarantee. I noticed that you haven’t reached out to us via email yet, so I’ll be contacting you directly in a few minutes to start the process and make sure you get the resolution you deserve. I’ll also be prioritizing your case to ensure it’s handled promptly.
Please keep an eye on your inbox, I’ll be in touch shortly.
Sincerely,
Joy from Ozzi Mozzie
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