Deliberately obtuse purchasing procedure, clearly designed to scam you into paying more than you wish - avoid at all costs. Signs you up to a membership (why anyone would need this is beyond me) and... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
So many red flags. Dodgy website, constant upsell, no checkout review before payment. Ended up somehow ordering more than one. Emailed them immediately to amend the order which, would you believe, "wa... Ver mais
Appalling. This company is based overseas. I tried to cancel immediately and was unable to but was eventually offered a partial refund I ordered in December - still waiting for the refund and th... Ver mais
Absolute scammers. As soon as I placed an order, I felt really uncomfortable with it and immediately emailed to cancel my order. They said I couldn't, but they'd help me to return it after it arrived... Ver mais
1,8
Ruim
774 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 56% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
DO NOT BUY
My bedroom often gets mosquitoes prior to bedtime. Rather than spraying I thought it would be this device. Put simply, it does NOT attract mosquitoes. Even when completely darkening the and having the device as only light which should in theory attract the mosquitoes to it. It doesn't. After using it for a few weeks it has a kill total of 2. I have watched mosquitoes simply flying around it. Yes, it zaps any unfortunate enough to go into it, but it doesn't attract them to it at all. That's a dark small confined room. I can't imagine how it could possibly work outside.
And don't even get me started on the website...
15 de janeiro de 2025
Avaliação não solicitada
Resposta da OM Australia
Hi Gavin,
I hear your frustration, and I completely understand why you’re disappointed. You had high expectations for the device, and it’s frustrating when something doesn’t perform the way you hoped—especially when dealing with persistent mosquitoes.
While many customers have found success with our product, I acknowledge that results can vary based on different factors like placement, environment, and mosquito behavior. That said, I appreciate your feedback and will ensure it’s taken into account as we continue improving.
I also see your frustration with our website experience, and I understand how important it is for everything to be clear and seamless. We are always working on refining our processes, and I appreciate you bringing this to my attention.
I want to assure you that we do have a money-back guarantee, and I see that there hasn’t been any prior conversation with you via email. Because of that, I’ll personally reach out to you via email in a few minutes to walk you through our guarantee and ensure you receive a resolution. I’ll also be prioritizing your case in support to make sure this is handled as quickly as possible.
Please check your inbox shortly, and I look forward to assisting you directly.
Sincerely,
Joy from Ozzi Mozzie
They don't give a dam about customer
They don't give a dam about there customers. Do not buy from them
17 de dezembro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi Tom,
I completely understand how frustrating this situation has been for you, and I want to assure you that we are taking your concerns seriously. Upon reviewing your case, I see that there’s an ongoing conversation, and we’ve been waiting for some details to complete your refund. The issue we’ve encountered is an error when attempting to process the refund using your previous payment method due to a "credit card has expired" issue.
I will personally take over your case and ensure it is prioritized. Please check your email inbox in the next few minutes, as I’ll be reaching out directly to get this resolved.
Sincerely,
Joy from Ozzi Mozzie
My conclusion is ozzymozzie is a scam…
My conclusion is ozzymozzie is a scam company.Despite multiple emails and dealing with Amex to stop them billing me it is still happening.$700 worth of heaters and subscriptions I did not legally order I am still being charged.For 3 subscriptions!!!!They have now changed their merchant no from Australia to USA.Latest order today for a VIP subscription I did not order.Order no #515940.Totally fraudulent and I am contacting the Australian Federal Police fraud division on my return to Australia next week.Emails now failing to send to ozzymozzie so they are no longer accepting my correspondence. SINCERELY DR GREG BEAK.DO NOT TOUCH THEM WITH A BARGE POLE
4 de fevereiro de 2025
Avaliação não solicitada
Resposta da OM Australia
Hi Gregory,
I completely understand how frustrating and exhausting this situation must be for you. No one should have to deal with unexpected charges, difficulties in communication, or the stress of feeling unheard. I appreciate you bringing this to my attention, and I want to assure you that I take your concerns very seriously.
I will personally jump in and handle your case moving forward to ensure that you are prioritized in support. I’ll be reviewing everything thoroughly to provide you with a proper resolution. Please check your email inbox in the next few minutes, I will be reaching out to you directly to address this matter.
Your experience is important to us, and I’m committed to making sure this is handled properly.
Sincerely,
Joy from Ozzi Mozzie
This company is a scam
This company is a scam. Added on over £400 of stuff I didn’t order and after finally getting an email address that worked, claimed I could amend the order. However after trying to do exactly that they then didn’t respond to anything until they’d sent a ‘shipping invoice’. And then claimed it was too late to amend/cancel the order. Of stuff I didn’t order. Absolutely joke. They are scammers
2 de fevereiro de 2025
Avaliação não solicitada
Resposta da OM Australia
Hi Alex,
I hear your frustration, and I understand how upsetting this experience has been for you. No one should feel like they’ve been charged for items they didn’t intend to purchase, and I want to assure you that we take these concerns seriously. You expected a smooth and transparent process, and it’s disappointing that this wasn’t the experience you had.
While our system is designed to allow order modifications within a specific window, I recognize that the communication you received didn’t meet your expectations. This is something we are actively working to improve. Your feedback is important in helping us refine these processes so customers don’t feel unheard or stuck in a situation like this again.
I’ll be handling your case personally to ensure it receives the highest priority. Please check your email inbox in a few minutes, as I’ll be reaching out directly to provide a resolution.
Sincerely,
Joy from Ozzi Mozzie
NO stars! WASTE of money!!!!!
wish i could give no stars!!
product wasn't worth even turning on! i had purchased 3 at a huge price ( as it had converted to american $$$$ - $228.17!!!!!!!!!!)
place the 3 in a semi closed in outside deck - still attached by mozzies! Needed to go back to the traditional coils which worked!
After initially being told i could return if they didn't work - i have sent numerous emails to finally being told i can only receive a 30% partial refund!!!!!
So $68 refund on a product THAT DOESNT WORK is NOT GOOD ENOUGH!
24 de janeiro de 2025
Avaliação não solicitada
Resposta da OM Australia
Hi Stacey,
Thank you for sharing your experience, though I'm truly sad to hear that our product did not work for you. Your concerns about the product performance and the refund process are important to us, and I'm committed to ensuring they are addressed properly. I want to assure you that our goal is to continually improve our products and services, so your feedback is valuable in helping us achieve that.
To ensure your case receives the highest priority, I have requested your order details through Trustpilot. Please respond as soon as possible, as we can only address your concerns at a higher priority once we have this information. Since this is a different platform, we cannot see your complete details or order information here. However, once we receive your details, I will personally handle your case and make sure you receive the attention you deserve from our support team.
Your satisfaction is important to us, and I am here to make sure we take appropriate actions once I receive your order details.
Sincerely,
Joy from Ozzi Mozzie
DO NOT BUY THIS PRODUCT!
DO NOT BUY THIS PRODUCT!
DO NOT DEAL WITH THIS COMPANY!
The product doesn't work, and the company refuses to honour their money back guarantee. There was a 90 day money back guarantee and we paid for an extended warranty, which is a complete waste of money because the company will not give a refund. They only offer 30% discount, or a refund if WE pay for return postage to CHINA, and the product must not have been opened or used. The ad on Facebook stated full money back guarantee for 90 days if we were unhappy, no need to return the product, no questions asked. This is false advertising! They are dishonest and have no intention of doing the right thing. We used the product for more than a week, in areas with many mosquitoes, and not one mosquito was drawn to the device. It didn't catch one. Have sent many emails requesting a full refund, but they refuse and insist they are not responsible for postage and won't refund on a faulty product. Also when we first tried to buy, it said our payment didn't go through and we had to pay again. Then we discovered both payments had gone through. We emailed them immediately and asked to cancel one order and were told it wasn't possible, but they would give a discount. We asked several more times but they refused. They are scammers and con artists. I wish there was an option for 0 stars - that's all they deserve! Am still trying to get the refund! Terrible products! Terrible company! NO customer service whatsoever!
30 de janeiro de 2025
Avaliação não solicitada
Resposta da OM Australia
Hi Amelia,
I can sense your frustration, and I completely understand how this situation would leave you feeling upset. You’ve brought up several important points, and I want to assure you that I’m here to make sure this gets resolved in the best way possible.
It’s clear that your experience with the product and our customer service hasn't met your expectations, and I’m committed to improving both our product quality and communication. While I can’t comment on every detail you mentioned, I will personally make sure that your case is prioritized.
To move forward, I’ll need your order number. Since this is a different platform, we can’t access your full order details here. I’ve used the Trustpilot feature to ask for this information—please respond as soon as possible so that we can address this matter at the highest priority and resolve it swiftly.
Once we have your order details, I will personally ensure that your case is handled with the utmost urgency.
Sincerely,
JD from Ozzi Mozzie
If I could give zero stars I would
If I could give zero stars I would. I've been trying to return my order for a month. Never even opened it. Was supposed to get a voucher and they just keep apollogising. They said they'll give me credit for used items. I never even opened the package. They owe me $139.00 and I want my money. Next step is contacting a lawyer. If they don't give my refund, I want the entire company instead. I've had enough of this run around.
31 de janeiro de 2025
Avaliação não solicitada
Resposta da OM Australia
Hi Bill,
I understand how incredibly frustrating this situation must be for you, and I’m sorry to hear about the issues you’ve encountered while trying to resolve this. It’s clear that we need to improve our communication and ensure that your concerns are addressed promptly.
I want to personally make sure your case is prioritized in support. I’ll need your order number to proceed. Since this is a different platform, we can’t see your full order details here, which is why I’ve used the Trustpilot feature to request your order information. Please respond as soon as possible so we can address this at a higher priority and ensure your case is resolved immediately.
Once we have your details, I’ll make sure your situation is handled as quickly as possible.
Sincerely,
JD from Ozzi Mozzie
I bought an OZZIE MOZZIE and it does…
I bought an OZZIE MOZZIE and it does not work , after charging it all night it doesnt switch on
I contacted the company mesages back and fourth to Girlie and Renz and 'The team' , every excuse under the sun why they will not rectify or exchange the unit or refund my money , yet they still continue to send me advertising like its the best thing since sliced cheese. I truly believe Ozzie Mozzie is a SCAM and DO NOT BUY from this company !! I am NOT HAPPY and dealing with this company is a SCAM, all I wanted was a\ working mosquito repellant. Still dont have one the price is $67 for something also sold on TEMU for $11, OZZIE MOZZIE is a SCAM
I ordered the unit Nov '24
Since writing this ..also received a response as all can read from JD at Ozzie Mozzie offering the highest priority... well JD its now Mid Feb 25 and I still dont have an exchanged unit nor my refund nor any further correspondence ....SCAM still perhaps ? If I am the highest priority on your table it certainly does not seem like it as winter is on its way now mate ! I am unwavering in my advice Ozzie Mozzie is a scam and have ZERO intention of doing nothing but RIPPING the public off ...it is a SCAM...DO NOT BUY OZZIE MOZZIE its does NOT work and you will be SCAMMED !!!
30 de janeiro de 2025
Avaliação não solicitada
Resposta da OM Australia
Hi Mark,
I see your update, and I genuinely want to help resolve this for you. However, I’ve already requested your order details through Trustpilot because I cannot follow up properly without your exact order information. I understand your frustration, but without this information, you’re making it difficult for me to offer a swift resolution.
Please respond to the Trustpilot email inquiry that was sent or simply add your order number to your review. Once I have this, I will ensure your case is handled with the highest priority.
Sincerely,
JD from Ozzi Mozzie
j'ai commandé 1 Ozzi et au moment de…
j'ai commandé 1 Ozzi et au moment de payer un pop up s'est ouvert et en a rajouté 3 autres ce qui fait que mon paiement s'est fait pour 4 Ozzi ce que je ne souhaitais pas evidemmen-
j'ai tout retourné au vendeur qui ne m'en a remboursé qu'un !!!! je suis en litige pour obtenir le remboursement complet et le vendeur fait la sourde oreille et ne répond à aucun mail
30 de dezembro de 2024
Avaliação não solicitada
Resposta da OM Australia
Salut Annie,
Je comprends à quel point cette situation doit être frustrante, et je tiens à vous assurer que je vais personnellement traiter votre dossier pour qu’il soit résolu en priorité. Vos préoccupations concernant les frais supplémentaires et le processus de remboursement sont prises très au sérieux, et je m'engage à y répondre correctement.
Je vais vous contacter par e-mail dans quelques minutes avec une solution. Merci de vérifier votre boîte de réception afin que nous puissions régler cela au plus vite.
Sincèrement,
JD de Ozzi Mozzie
----------------------------------------------
Hi Annie,
I understand how frustrating this situation must be, and I want to assure you that I will personally handle your case to ensure it is resolved as a priority. Your concerns about the additional charges and the refund process are important, and I am committed to addressing them properly.
I will reach out to you via email in a few minutes with a resolution. Please check your inbox so we can move forward with this as quickly as possible.
Sincerely,
JD from Ozzi Mozzie
Love this little wonder heater.
Absolutely delighted with this wonderful little heater, especially during these cold January days.
It's very well built with multiple choices of operation.
It comes with a superb remote control, (requires 2 AAA batteries) from which you can select the temperature required, an hours timer, for how long to run it for, and a fan speed selection.
Plugs into any safely located mains socket.
Perfect for taking the chill off any room while using very little electricity.
I also kept the box as it will be easily stored away during the warmer months.
Love this little wonder.
29 de janeiro de 2025
Avaliação não solicitada
Resposta da OM Australia
Hi Alan,
I love hearing how much you're enjoying your little wonder heater! It’s great to know it’s keeping you warm during these chilly January days while being so energy-efficient. The remote control features make it super convenient, and I’m glad you’ve found it easy to store for the warmer months. Thanks for sharing your experience—stay cozy!
Sincerely,
JD from Ozzi Mozzie
Ozzie Mozzie do not work, SCAM
Ozzie Mozzie don't work do not buy its a SCAM!!
I bought 2 of these, placed on desk and below desk, MOZZIES FLY STRAIGHT PAST AND BITE ME.
Then I ask for refund and they screw me around and offer 30% because I opened the box, which is already damaged on arrival and Is in the exact same condition to return
Ozzie mozzie is in 4 statesman court sunnybank briabane. I live a few suburbs away, it took 1 month to arrive, and they don't work at all.
Now I have to go there to wait at the door to get my refund because they won't refund
Really terrible product, even worse company
7 de janeiro de 2025
Avaliação não solicitada
Resposta da OM Australia
Hi Kris,
Thank you for taking the time to share your concerns. I understand how frustrating this experience has been for you, from the delay in shipping to your dissatisfaction with the product’s effectiveness and the challenges you’ve encountered when seeking a resolution. Your feedback is important, and I want to assure you that I’m here to address your case personally and prioritize resolving it.
I’ve used Trustpilot’s feature to request your order details because this is a separate platform, and we cannot see your complete order information here. Please provide these details as soon as possible, as we can only escalate your case to the highest priority once we have them.
I’m committed to ensuring this matter is handled swiftly and fairly. Rest assured, as soon as I have your information, I will personally oversee your case and ensure you receive the resolution you deserve.
Sincerely,
JD from Ozzi Mozzie
Absolute and complete waste of money
Absolute and complete waste of money. Simply does not work indoors or outdoors. Also, customer service run you around endless hurdles and once exhausted and agree to the promises no fuss 90 day refund advise you it’s subject to inspection and you pay the freight to China and if you settle for the 30% back don’t hold your breath it’s now 15 days and still ‘in processing’ it’s as close to a scam as possible. All social media and no go..simply put it’s rubbish and so is the service.
1 de janeiro de 2025
Avaliação não solicitada
Resposta da OM Australia
Hi Michael,
Thank you for sharing your thoughts. I can certainly understand your frustration after a negative experience with both the product and customer service. It’s clear that you were expecting much more from your purchase, and I’m sorry it didn’t live up to those expectations.
While we’re committed to ensuring that our products perform as they should, I acknowledge that you encountered some obstacles along the way, particularly with the return process and communication. We are continuously working on improving our procedures to make returns more efficient and customer-friendly. Your feedback plays a key role in that improvement.
JL will personally handle your case with a higher priority, and a resolution will be provided via email. Kindly check your inbox.
Sincerely,
JD from Ozzi Mozzie
mix up sorted.
Ordered one heater and ended up being charged for 4 that they sent me.
After some emails i am now going to be refunded,thanks to jd for sorting this out to my satisfaction.
regards.
26 de dezembro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi Jonathan,
Thank you for bringing these concerns to my attention. I can understand how upsetting this experience has been for you, especially regarding the unexpected charges, product certifications, and the challenges you faced with communication. Your frustration is completely understandable, and I want you to know that I take your concerns seriously.
While I cannot comment on every detail of the situation without further review, I am committed to ensuring that your concerns are addressed and resolved appropriately. I will personally prioritize your case and handle it with the urgency it deserves. Please check your email inbox in a few minutes, as I’ll be reaching out directly to provide a resolution.
Your feedback is valuable, and I will share it with the relevant teams to ensure we improve and meet the standards our customers expect. Thank you for your patience as we work to make this right.
Sincerely,
JD from Ozzi Mozzie
Fraud alert ozzimozzie
Ozziemozzie
Be VERY careful with this company. We were interested, but ultimately exited without confirming the order. Somehow they authorised it AND took additional money for a subscription service we’d never even read about. I complained immediately, and despite the 7-10 promise of a reply, I have never gotten one (this was October). @paypal were no help. This was a fraudulent transaction, then they breached consumer law by not responding/cancelling and allegedly sending (which is allegedly as we never received anything). Hundreds of dollars USD for something you can get at Aldi. Fraud alert.
20 de outubro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi there,
Thank you for sharing your concerns in such detail. I understand how deeply frustrating and alarming this situation must have been for you, and I want to assure you that I take your feedback very seriously.
While I can’t speak to the specifics of what may have occurred, I recognize how this situation feels like a breach of trust. I want to emphasize that we’re committed to improving our processes to ensure a smoother and more transparent experience for everyone. The issues you’ve described regarding order authorization, subscription charges, and communication delays are areas we are actively working to address, as they do not align with the standards we aim to uphold.
I will personally prioritize your case and handle it with the utmost urgency. Please check your email inbox shortly, as I’ll be reaching out to you directly to provide a resolution.
Thank you for bringing this to my attention and for your patience while I work to make things right.
Sincerely,
JD from Ozzi Mozzie
Soon as I bought a few of the "heater"…
Soon as I bought a few of the "heater" they advertises on my checkout, they pushed 15 different products on me, I hit the huge green button on my phone th a took up half the phone by accident. I want to cancel my order and get my money back after seeing all of these bad reviews and doesn't look like that is going to happen.
17 de janeiro de 2025
Avaliação não solicitada
Resposta da OM Australia
Hi Bobby,
Thank you for reaching out and sharing your experience. I understand how frustrating it must have been to encounter additional product suggestions during checkout, leading to an accidental selection. Your concerns about canceling your order and resolving this matter are completely valid, and I want to assure you that I take them seriously.
I will personally handle your case to ensure it is addressed as a priority. To proceed, I’ll need your order details. Since this platform doesn’t provide us with complete access to your order history, I’ve used the Trustpilot feature to request this information. Please respond as soon as possible so I can escalate your case and work on a resolution immediately.
Once I have your details, your case will be resolved at the highest priority. Thank you for bringing this to my attention—I am committed to improving the experience for every customer.
Sincerely,
JD from Ozzi Mozzie
OzziHeat Portable Heater Order #477889
At the request of the company, order #477889 added.
I had intended to purchase 1 OzziHeat Portable Heater but like so many other people, because the ordering process ties you up in knots, I ended up ordering and paying for 4. I thought that if they were as good as advertised it would be worth it and, let's face it, they offer "hassle free returns" and full refunds so what did I have to lose?
I tried one of the heaters and wasn't happy with the results so contacted the company to arrange a return. I had to answer various questions and got asked to try again. I went back to them and said I wanted to return. Next I got a 30% refund offer for me to keep them.
I declined the offer and now have an RMA form for the return. I have to print off and fill out the RMA, send images of what I'm returning and ship to China. The return email says "the warehouse only accepts returns in sealed or new condition and threatens no refund if the return fails their quality control process and they say they will not refund if the product is in used condition.
I had to use it to know if I liked it or not. I'm now stuck with 4 heaters I don't want and the expense of returning them to China with no guarantee of a refund! The return email is still encouraging me to accept the 30% partial refund.
Do not buy from this company.
14 de janeiro de 2025
Avaliação não solicitada
Resposta da OM Australia
Hi Linda,
Thank you for taking the time to share your feedback. I completely understand how frustrating it must be to find yourself in a situation where you've ordered more units than intended due to complications during checkout. I acknowledge how disappointing it is to feel stuck with products you don’t want, especially when the process to resolve this has been difficult. Your frustration is completely understandable.
In regards to your experience with the return process, I want to assure you that this is something we take seriously. We are actively working to improve our ordering process to make it smoother and more transparent, as we understand the importance of making sure our customers feel fully in control of their purchases.
I’m personally committed to making sure your case is handled swiftly and with the highest priority. To do this, I’ll need your order number, which I’ve requested through Trustpilot. This is because we are working on a different platform here and cannot access your complete order details. Once we receive the information, I’ll ensure this issue is resolved with urgency and priority.
Please respond as soon as possible with your order details, and I’ll take care of the rest.
Sincerely,
JD from Ozzi Mozzie
Bamboozling and relentless pop ups to buy which hard to get rid of and get past
Ordering process was very confusing, offers kept popping up for me to get something else, I couldn't seem to get rid of them, kept going back to try and cancel - only to see within minutes 2 orders had gone through – Felt sick to the stomach when I saw there were two separate PayPal amounts – I certainly didn’t do two authorisations yet they had gone through. Contacted the company 9 minutes later by e-mail to get an automated message saying they would hope to respond to query within 48hrs - and surprise surprise by the time the customer services got my e-mail they couldn't cancel order as it had already been shipped. The items were to be christmas presents, but they didn't arrive until well after Christmas which was another thing, and when they did turn up, packaging was in a state and bashed quite badly. Now feel very aggrieved how this site works and really don't want any of the items now. Trying to return items - not easy either. Return address on packaging seems to be flagging as a fake address so very concerned this is a scam. I have been offered, like others a 30% discount on part of the order but no longer want the items at all after everything I have gone through. Just feel sick about the whole thing. Next fear is if I were to return the items (to be at my own cost), I return them and get no refund. Presently awaiting an RMA form which has apparently to be sent with items being returned -in original unopened packaging (obviously opened bashed plastic bag they were sent in to see what it was, to find some of the boxes dented and no instructions/guarantee inside which made me worry even more I had been scammed)
Order Number is 467301
23.1.25. I confirm since this review, everything has now been resolved and very quickly to my full satisfaction. I have received a full refund. Much credit to JD for attending to same.
12 de dezembro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi there,
I completely understand how incredibly frustrating this situation must be for you, especially with the confusion around the ordering process and the difficulty in navigating through the site. We take all customer feedback seriously, and I can assure you that this is something we are working to improve to prevent such issues from happening in the future.
I want to personally ensure your case is prioritized and resolved swiftly. I will be providing you with a resolution via email, so please kindly check your inbox in the next few minutes. Rest assured, I will handle your case directly and with the highest priority.
I understand your concerns about returning the items and the overall experience, and I’m committed to addressing this with urgency. Please keep an eye on your inbox, and I will work to provide a resolution.
Sincerely,
JD from Ozzi Mozzie
Yet another zapper that was less than anticipated After a swift delivery xtremely…
After a swift delivery I was extremely pleased and unpacked with enthusiasm for this supposedly Aussie product.
The ordering process was a little vexing and not as swift as the delivery.🤭 A little surprised by the US total but I was still enthused and charged them up as instructed.
After 4 days now and hearing little zaps through the first evening I was surprised that the dead bugs were only small months.🙄 well that will at least keep them from my clothes I guess.
I will keep searching for yet another MOZZIE ZAPPER that really works. Perhaps one day I will find it.
😎
10 de janeiro de 2025
Avaliação não solicitada
Resposta da OM Australia
Hi there,
Thank you for sharing your experience. I understand how disappointing it must be when a product doesn’t meet your expectations, especially after being excited to try it. I appreciate your feedback about the ordering process and the pricing in USD. We're always working to improve clarity and product performance, and your input is valuable in helping us do that.
I want to personally handle your case and make sure your concerns are prioritized. I’ve used the Trustpilot feature to request your order details since we can't access full order information on this platform. Once I have those details, I will ensure your case is resolved with the highest priority. Please respond as soon as possible so I can assist you directly.
Sincerely,
JD from Ozzi Mozzie
Ozzie Mozzie isn't Ozzy Mozzy
I have disappointed with my 2 x Ozzi Mozzie Anti-Mosquito Lamps. Bought on my I-phone 03/12/24, got jammed in the process and ended up purchasing Expedited Shipping & Extended Protection Bundle which I didn't want. I emailed immediately. Same story as others, can't do anything about it...already in the line to be shipped. I did receive the Lamps but I'm disappointed with them and have been trying to email their support email address (as stated on the side of the box) and have had 5 x undeliverable emails so getting frustrated as they do offer "We have a risk free 90 day guarantee!" Would like a refund if Ozzie Mozzie would like to respond to me please. Order #456950. When someone recommended Ozzie Mozzie I'm wondering if was Ozzy Mozzy that had been recommended.
3 de dezembro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi Desley,
Thank you for taking the time to share your experience. I completely understand your frustration with both the unexpected additions to your order and the challenges in reaching our support team. It’s disappointing to hear that the lamps didn’t meet your expectations, especially after placing your trust in us.
While we work to streamline our processes and improve the clarity of our communication, it’s clear we need to do better. Your feedback about the undeliverable emails and difficulty navigating our guarantee policy is valuable, and I will ensure it is addressed with urgency.
I’ll personally prioritize your case and provide a resolution at the highest level. Kindly check your email inbox in a few minutes for my direct follow-up. I’ll make sure your concerns are handled fairly and efficiently.
Thank you for bringing this to my attention, and I’m committed to making things right.
Sincerely,
JD from Ozzi Mozzie
I ordered a cooler in November and when…
I ordered a cooler in November and when I realised it wa in US dollars ( with a name Ozzie mozzie 😡) I emailed to cancel it immediately. They had iligally kept my PayPal details from an order way back not called Ozzie mozzies.
Was told it already left , not even a hour Into order. Told that I had a 90 day money back warranty. Well about 30 emails later I’m still waiting for a return address sticker .
SCAM run they need to be stopped. Shame on you taking money from struggling people, shame you scammers
14 de novembro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi there,
Thank you for sharing your experience. I can see why you’re frustrated, and I want to assure you that your concerns are being taken seriously.
I understand your frustration about the currency being in US dollars and the difficulties you’ve faced with canceling your order and obtaining a return address. It’s clear that the experience has been far from what you expected, and I want to address this directly. While our systems are designed to provide timely support, it’s evident from your account that we need to improve in handling such cases more efficiently.
To resolve this for you, I’ll personally ensure your case is given the highest priority. However, as this is a different platform, I don’t have access to your full order details here. I’ve used the Trustpilot feature to request your order information—please respond with these details as soon as possible. Once we receive this information, I’ll ensure your case is handled promptly and thoroughly.
Thank you for bringing this to our attention. Your feedback will help us improve, and I’ll personally see to it that this matter is resolved.
Sincerely,
JD from Ozzi Mozzie
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.