Deliberately obtuse purchasing procedure, clearly designed to scam you into paying more than you wish - avoid at all costs. Signs you up to a membership (why anyone would need this is beyond me) and... Ver mais
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Veja o que dizem as avaliações
So many red flags. Dodgy website, constant upsell, no checkout review before payment. Ended up somehow ordering more than one. Emailed them immediately to amend the order which, would you believe, "wa... Ver mais
Appalling. This company is based overseas. I tried to cancel immediately and was unable to but was eventually offered a partial refund I ordered in December - still waiting for the refund and th... Ver mais
Absolute scammers. As soon as I placed an order, I felt really uncomfortable with it and immediately emailed to cancel my order. They said I couldn't, but they'd help me to return it after it arrived... Ver mais
1,8
Ruim
774 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 56% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Be aware!
I was over charged on two occasions due to VIP club. it took a while to receive the product. Once I made the purchase I then received multiple different emails which made me believe it was a scam. After making a review and complaint, I was emailed by the company who gave me my money back as well as allowed me to keep the product and gave me a further $50 voucher on further orders.
7 de janeiro de 2025
Avaliação não solicitada
Resposta da OM Australia
Hi Lisa,
Thank you for sharing your experience. I completely understand how upsetting and frustrating this situation has been for you, and I take your concerns very seriously.
While we strive to ensure transparency and security in every transaction, I acknowledge that your experience has fallen far short of your expectations. I want to assure you that I am committed to addressing every point you’ve raised. The charges you mentioned, the emails you’ve received, and the unauthorized withdrawal you described are concerning, and I will personally make sure your case is prioritized and reviewed thoroughly.
To resolve this matter promptly, I will handle your case directly and provide a resolution on a higher priority. Please check your email inbox in the next few minutes for further updates from me.
Your feedback is invaluable in helping us improve our processes, and I will ensure that we learn from this situation to better serve our customers in the future.
Sincerely,
JD from Ozzi Mozzie
Unauthorised VIP subscription charges
Units arrived as ordered however they have subsequently been deducting $29.95 per month for a VIP Club that I did not authorise.
Have tried to contact them on a number of occasions to cancel the unauthorised subscription but the email address provided bounces.
Very deceptive conduct and impossible to get a resolution.
Buyer beware!
12 de novembro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi Louise,
Thank you for sharing your experience. I completely understand how frustrating it must be to deal with unexpected charges, especially when you haven't authorized them. It's clear that the situation with the VIP Club charges has caused a great deal of inconvenience for you, and I can see why you'd be upset.
We take unauthorized charges very seriously and are committed to ensuring such issues are addressed properly. I will personally handle your case to ensure it gets the attention it needs. I’ve used the Trustpilot feature to ask for your order details since this is a different platform, and we can’t see your full order information here. Please respond as soon as possible so we can prioritize resolving this for you.
Once we receive the necessary details, I will address this as a top priority and work with you to ensure everything is sorted out promptly.
Sincerely,
JD from Ozzi Mozzie
Not Australian!!
Made the mistake of thinking I could trust this purchase, an Aussie voice advertising it from a good old Queensland farmer! Decided to purchase 1, thankfully my bank stopped the transaction as potentially misleading! It's in US dollars for a start which you don't notice as you think you are buying an Australian product! Read the reviews! I just spent 30 mins on the phone cancelling my card thanks to these scam artists. Do not buy!!
3 de janeiro de 2025
Avaliação não solicitada
Resposta da OM Australia
Hi Jenny,
Thank you for sharing your concerns. I completely understand how frustrating and disappointing this experience must have been for you, and I appreciate you bringing these points to our attention.
Your feedback about the advertising, pricing clarity, and the overall process is important. I want to assure you that we take these matters seriously and are committed to improving the transparency and customer experience moving forward.
To address your specific concerns and assist you directly, I’ve used the Trustpilot feature to request your order details. Unfortunately, as this is a different platform, we don’t have access to your complete order information here. Once you provide these details, I will personally prioritize your case to ensure a swift and satisfactory resolution.
Thank you for your patience, and I’m here to help make this right as quickly as possible.
Sincerely,
JD from Ozzi Mozzie
Product does not work as promised
Product does not work as promised. Where do I return and get my refund- credit to my credit card.
1 de janeiro de 2025
Avaliação não solicitada
Resposta da OM Australia
Hi Barry,
Thank you for sharing your concerns. I completely understand your frustration with the product not meeting your expectations and the need for clarity on the next steps.
Your feedback is crucial, and I want to assure you that I am committed to addressing this matter promptly and thoroughly. To ensure that your case is handled with the highest priority, I will need your order number. I’ve used the Trustpilot feature to request your order details—please provide this information as soon as possible so we can proceed with resolving your case efficiently.
Since this is a separate platform, we don’t have access to your complete order details or history here, which is why this step is necessary. Once I have your order information, I will personally oversee the resolution process to ensure you receive the support you deserve.
Your satisfaction is important to us, and I’m here to ensure this situation is handled appropriately.
Sincerely,
JD from Ozzi Mozzie
I am absolutely appalled
I don’t want to give it one star but you have to press it to write your review
I am absolutely appalled. This is a scam. I ordered one item and got charged for 3. The £49 for the one item was a stretch for me as lm a disabled pensioner. I have also been charge for 2 more @ £74. That has thrown me overdrawn as my rent went out of my account yesterday. I don’t get my pension for two weeks. I have now got bank charges to pay also. Do not buy anything from this company.
Once they have got your card details you cannot finalise until all these new products have flashed up. You cannot get them off for ages. I never ordered anymore items yet l have been charged £74 on top of the £49.
I’m reporting it to trading standards tomorrow and l will be sending an email to Rip off Britain
I feel sick Order No. 31567. Woods
1 de janeiro de 2025
Avaliação não solicitada
Resposta da OM Australia
Hi Irene,
Thank you for sharing your concerns so openly. I deeply understand how upsetting this situation is for you, especially given the impact it has had on your financial circumstances. Your experience is not what we strive for, and I want to assure you that I take your feedback very seriously.
The issue you described with unexpected charges during the checkout process is something we are reviewing to ensure the ordering experience is as clear and straightforward as possible. While our system is designed to provide optional offers, I understand how this may have felt overwhelming, and I’m committed to addressing this with the team for improvement.
I’ve already contacted you via email with a resolution and next steps. Kindly check your inbox for details, as I want to ensure your case is prioritized and handled appropriately.
Your satisfaction and trust are important, and I am here to ensure this situation is resolved as swiftly as possible.
Sincerely,
JD from Ozzi Mozzie
OzzieMozzie NOT Australian. Beware.
This company pretends to be Australian when clearly they are not. They charge in USD not AUD and give no final invoice of goods purchased on their site. They add goods on to purchase and charge for them without your knowledge. I ordered one item and was sent 4! They even set up auto payments without permission and this was with PayPal. I have been very disappointed in the whole experience and feel I have been scammed. I have asked numerous times for a return address with no response. . They do not Honour their 90 day return policy. The product is cheap and leaks water and does not do as it claims. I want a full refund and nothing less. I have contacted my bank and PayPal. Beware do not use this company. Their website is a trap to take your money.
4 de novembro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi Kate,
Thank you for bringing this to our attention. I understand your frustration, and I take your concerns very seriously. Let me assure you that I will personally prioritize your case to ensure it’s addressed thoroughly and promptly.
You’ve raised several important points, and I want to address them clearly. Regarding the confusion about currency and invoicing, we recognize the importance of providing clarity during the checkout process. Your feedback highlights areas we need to improve, and I will ensure this is passed along to our team for immediate review.
The additional items sent and the mention of auto-payments without your approval are deeply concerning. While we strive for accuracy and transparency, it’s clear we must do better in preventing situations like this from arising.
It’s also unacceptable that you haven’t received a response with a return address or assistance regarding the 90-day return policy. This is something I will personally escalate to our support team to ensure it’s resolved as quickly as possible.
I’ve used the Trustpilot feature to request your order details because we cannot view full order information on this platform. Please respond as soon as possible so we can investigate and resolve your concerns at the highest priority. Once we receive your details, I’ll make sure your case is handled with the utmost urgency.
Thank you for your patience as we work to address these issues.
Sincerely,
JD from Ozzi Mozzie
They are a scam, do NOT buy from them
They are a scam, do NOT but from them. They added several items in my order that I did not choose. I ordered 1 heating unit for $60, but when I received the email confirmation, the order was for $90. Without my awareness or approval they added expedited shipping, a warranty, and a remote control. When I immediately contacted them via email, since they have no phone numbers available, I received no response. But I did get flooded with promotional emails, including a separate one that said my order was incomplete. Like they were trying to confuse me. I have emailed them several times with no response. Shame on Ozzi Messy.
24 de dezembro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi there,
Thank you for taking the time to share your concerns. I truly understand how frustrating this experience must have been for you, and I want to personally address everything you’ve mentioned.
It’s concerning to hear about the additional items and charges you didn’t intend to include in your order. While we aim to make our checkout process clear, I recognize how this situation could feel confusing and frustrating. We’re committed to improving transparency in our processes, and your feedback is invaluable in helping us achieve that.
I also understand your disappointment regarding the lack of response to your emails and the promotional messages you received. This is not the experience we want for our customers. While our team strives to respond promptly, it’s clear we need to do better in handling inquiries more efficiently and ensuring important communication isn’t overshadowed by promotional emails.
To prioritize your case and resolve it as quickly as possible, I’ve used the Trustpilot feature to request your order details. Since this is a different platform, we can’t see your full order information here, which is why we need this additional step. Once we receive your details, I’ll personally ensure your case is resolved at the highest priority.
Please respond as soon as possible so we can address this for you.
Sincerely,
JD from Ozzi Mozzie
If I could go lower than 1
If I could go lower than 1, I would. I paid something like 40 dollars for two of the product, which was completely ineffective against mosquitos. Since then, Ozzie Mozzie has charged me 29.95 for the last two months for absolutely nothing. After the first additional charge, it took several emails back and forth before they finally said that I was out of the VIP club and could "rest assured" that I would never be charged again. But this month, I was charged 29.95 again for absolutely nothing.
27 de novembro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi Bruce,
Thank you for taking the time to share your experience. I can’t imagine how frustrating it must feel to deal with charges you didn’t expect and a product that didn’t meet your expectations.
I want to address your concerns thoroughly. First, I understand how disappointing it must have been to find the product ineffective against mosquitoes. While many customers have great success, I acknowledge your frustration and will ensure your feedback reaches our team so we can continually improve.
Regarding the unexpected charges, I can see why this would feel unfair, especially after being assured it wouldn’t happen again. I’ll personally prioritize your case to make sure this matter is resolved quickly and effectively. Please check your email inbox in the next few minutes for further updates from me.
Your experience is not the standard we aim for, and I’ll do everything I can to ensure it’s rectified promptly and that improvements are made moving forward.
Sincerely,
JD from Ozzi Mozzie
It is a shame
It is a shame, this company advertises a product (ozzi heater) in deceit and would automatically place an excess order than desired only to rip one off. Orders #461841 and #478252
They'd enrol you into VIP subscription you never opted for and would claim that the item has been shipped when you ask for cancellation of the order. Yet the dates don't lie cos the day of shipping doesn't synchronise with their reasons for not honouring a few minutes order cancellation.
They will not give a return address or RMA for the items ordered in deceit and would not accept responsibility and refund your money. Before you are done with the first transaction's cancellation, they'll deduct another unauthorised debit in the name of placing order as VIP. (What nonsense?) Emailing will keep you 48hours downtime and they will never answer straight questions.
I decided to return their item with the "return address" (Cannock UK post code : WS11 8LD) that I saw on the package and sent postal receipt to them , only for them to deny such address and insisted that RMA hasn't been raised. I kept emailing for the right return address but no reply rather they'd make it appear that you have lost the item and that they wouldn't be responsible for it.
(Edited review from one star to three stars) : After a follow up with my bank and using trust pilot platform they later refunded my money and this edit is coming on 2days after my reviews. Glad they responded fast to have earned few stars
7 de dezembro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi there,
I truly understand how frustrating and upsetting it must be to feel misled and ignored when you've encountered these issues. You shouldn’t have to deal with unauthorized charges, lack of communication, or the confusion surrounding returns, and I’m sincerely sorry for the inconvenience this has caused.
Please know that I will personally take over your case and prioritize it at the highest level. I'll be reaching out to you directly via email in just a few minutes to ensure your concerns are addressed properly. Once we have the necessary details, I will work on resolving the situation swiftly.
We are committed to improving our processes, especially when it comes to transparency and communication, and I’ll make sure your feedback is taken seriously so we can prevent this from happening again in the future.
Thank you for your patience, and I will make sure this is handled with urgency.
Sincerely,
JD from Ozzi Mozzie
Had an issue with this company , all sorted now.
My husband was going to order one heater from this company with a remote control, he didn’t finish the transaction but they still took over £120 out of our bank account one day after . I have contacted them by email many times . I know that he didn’t finish the sale as we didn’t have a shipping number.
this happened on December 12th and still not got our money back. 24/12/24 updated. Got our full money back. Thank you very much
———————————————
Updated 23/12/24
Had a very nice email from someone in customer service I think. He has promised to refund the full amount and when the heater’s arrive we can keep them. I will keep you posted on the outcome.
12 de dezembro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi Yvonne,
I completely understand how frustrating and concerning it must be to face unexpected charges, especially when you thought the transaction was incomplete. Your experience is definitely not what we aim for, and I want to assure you that I will personally handle your case and make sure it's prioritized.
I will reach out to you directly via email to provide a resolution as quickly as possible. Please keep an eye on your inbox, as I’ll be contacting you in just a few minutes. Once I have the details I need, I will work to ensure your case is handled with the highest priority.
While I cannot speak to every concern here, I am committed to improving the process to prevent similar issues from happening in the future.
Thank you for your patience, and I’ll ensure this is taken care of swiftly.
Sincerely,
JD from Ozzi Mozzie
Refuse to respond or action refundd
This company has ripped off so many with its doggy order process that refuse your payment but then charge you twice. Then you have to wait for goods to arrive from AU warehouse to return to China a your cost. To then be totally ignored when your credit is requested.They refuse to respond to the only contact they have which is email.Fair trade can not help so maybe a bit on a story on TV about there doggy practice might wake them up. Watch this space
UPDATE... Received a response through Trust Pilot and said I would be contacted via email. Well that hasent happened and im still waiting
FURTHER UPDATE
NO I still have had NO response.
Ozzie are now saying they have sent me 2 emails to resolve this, however they HAVE NOT.
I checked junk, spam regularly and have received NOTHING. ANOTHER SCAM.
LEAVE ME YOUR DIRECT EMAIL SO I CAN CONTACT YOU SINCE YOURS SEEM TO “DISAPPEAR “
…….As I paid through PayPal I only have the PayPal receipt.
My phone is 0409639750 AU
I completed a RMA
Tracking numbers are :
I have provided you with the 2 tracking numbers.
AU2388310S937315Y
LK226058564AU
As IV said I did not get an order confirmation from Ozxie mozzie only my PayPal transaction ID number and this site will not allow me to show my email
I'm happy to phone if you give a number or you can call me but I am not receiving any emails from you and iI believe this is a delay attempt on your part.
As IV given my contact number for you to resolve this BUT NO contact has been made ,only more delays with my refund.I require a direct contact or you can check my email address with your customer support as IV sent over 30 emails to them
Update
IV just received a request from your company asking how the product was received
It quotes and order number
438724, however this states only 3 items when there was 6 as you doubled the order and doubled the charge. Also 6 were returned.
I trust this can now be refunded the 6 items with no further delays a total amount of $479.80 AU ALONG WITH COMPENSATION POSTAGE OF $125.30 without further delay
11 de setembro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi Sally,
I’m truly sorry for the frustration and inconvenience you’re experiencing. I assure you, I’m here to help resolve this for you. Unfortunately, I can’t use tracking numbers to locate your order details, as those are unrelated to our internal records.
The only way I can confirm whether we’ve sent emails to the correct address is by you responding to the Trustpilot information request I sent. Once I have those details, I’ll personally ensure this is handled promptly and follow up with you directly.
Thank you for your patience while we work to resolve this.
Sincerely,
JD from Ozzi Mozzie
Extremely disappointed scam!
Extremely disappointed. I didn’t confirm my order! I went to order two devices and I was told that my credit card was declined so I stopped trying to make a purchase and thought to try another time. I then checked my back account and noticed that the company had charged my credit card more than what I was trying to purchase. I did not give confirmation to purchase this and now money has been taken from my account.
21 de dezembro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi there,
Thank you for sharing your concerns. I understand how frustrating and upsetting this experience must have been for you, and I want to assure you that your case is being taken seriously.
I will personally make sure your case is prioritized in support. However, I’ll need your order details to move forward. As we’re on a different platform here, we can’t access your complete details or order information. To address this at the highest priority, I’ve used Trustpilot’s feature to request your order information. Please respond as soon as possible so we can fully resolve this for you.
Once we receive this information, your case will be handled promptly and with utmost priority. We are committed to improving processes like this to prevent similar issues in the future.
Thank you for bringing this to our attention, and I look forward to resolving this for you.
Sincerely,
JD from Ozzi Mozzie
Fraudulent
I do not like to write negative feedback about any company; however, this company has completely taken advantage of my good nature. Not only did I not order the product, but they deducted the product's cost twice from my account! It was impossible to contact them, and Ozzie Mozzie's customer service rating would have been 1. After seeking advice from my bank to retrieve my cash back, I finally got a reply. They agreed to give me a full refund instantly and to pay for the package to be returned at no cost to myself. However, when I went to the post office once I received the parcel, I found out I had to pay over $200 to repost it back to them in China (it was an Australian website). I have since been in touch, but I got no response, and to make matters worse, they have taken the money back out of my account. This is now in the hands of the bank, and I would strongly recommend not using this company.
24 de outubro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi Amanda,
Thank you for taking the time to share your experience. I can’t imagine how upsetting this situation has been for you, and I deeply regret the frustration you’ve faced. Your concerns are valid, and I assure you that we take them seriously.
It’s unacceptable that you felt taken advantage of and struggled to get in touch with us for support. I appreciate your patience throughout this ordeal, and I want to emphasize that we are committed to improving how we handle such situations in the future.
We hope the refund reaches your account as soon as possible. I understand the inconvenience you faced with the return process, and I am sorry it was so difficult and costly. Situations like this highlight areas we need to refine, and I assure you we are working on making the process clearer and more customer-friendly moving forward.
If there’s anything further I can assist with, please don’t hesitate to let me know.
Sincerely,
JD from Ozzi Mozzie
How do you report this pathetic company
How do you report this pathetic company it's all a scam and they keep taking money from my account. How do you report them
21 de dezembro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi Carly,
I can’t imagine how frustrating this experience has been for you, and I deeply regret the situation you’ve described. I want to personally assure you that I will prioritize your case and provide a resolution promptly.
Your concerns are important, and I’ll be addressing them directly via email in just a few minutes. Please check your inbox, as I’m committed to ensuring this is handled swiftly and thoroughly.
Thank you for bringing this to my attention, Carly.
Sincerely,
JD from Ozzi Mozzie
Pretty dodgy experience unfortunately
Pretty dodgy experience unfortunately
20 de dezembro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi Sam,
Thank you for sharing your experience, and I’m truly sorry to hear it wasn’t what you expected. I want to assure you that I take your concerns seriously and will personally prioritize your case to ensure a resolution.
While I can’t undo the frustration you’ve faced, I’m committed to improving our processes and ensuring a better experience moving forward. I’ll be reaching out to you via email shortly—please check your inbox in a few minutes for further details.
Thank you for bringing this to my attention, Sam.
Sincerely,
JD from Ozzi Mozzie
Ozzie Mozzie - US vs AUS dollar. Ordered 2 units at $108
Ordered 2 units at $108. Have been billed $176.81. Am awaiting reply to email query re same & refund.
Reply received. Despite being marketed as an Australian company they have billed in US Dollars!!
Subsequent to reporting concern at being billed in US vs AUS dollars, I have received an apology & full refund from Ozzie Mozzie for which I am very grateful.
19 de dezembro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi Ruth,
Thank you for bringing this to my attention. I understand how upsetting it must be to feel misled regarding pricing and the currency used for your purchase. This is certainly not the experience we want for our customers, and I’ll personally ensure that your concerns are prioritized and resolved as quickly as possible.
I’ll be reaching out to you via email in the next few minutes to address this matter directly and provide clarity and resolution. Your feedback about how we communicate our pricing and billing practices is valuable, and I’ll make sure it’s shared with the relevant teams so we can improve transparency moving forward.
Thank you for your patience as I work to resolve this for you.
Sincerely,
JD from Ozzi Mozzie
I wish I could give a 0 or a minus…
I wish I could give a 0 or a minus figure! This company has no integrity and are scammers! I foolishly got taken in by their marketing, placed an order for 3 heaters, remote control, extended warranty and fast delivery at a cost of £127. 96. I then read the reviews and realised I had been foolish and e mailed them the next morning to cancel my order. I was told this was not possible as they’d already been shipped out !?! I asked for a returns label and was told it was not possible to return the products. After some more e mails of my complaining I was told by ‘Kristoff’ that they would offer me a 30% refund. I reluctantly agreed then ‘Kristoff’ disappeared from communicating again! One month later the products arrived. Cheap and nasty plastic! Plugged one in. Did not heat the room but heated itself to the point I unplugged it as I thought it was a fire hazard! My smart meter showed the running cost as costing me 33p per minute!!!!! A complete misrepresentation of them costing me the price of a light bulb to run. I contacted their support services complaining of their misrepresentation and lack of integrity and no response.How they sleep at night is beyond me! There is meant to be a 90 day guaranteed returns policy and as yet they not responded. If this changes I will let you all know.
Update: Take no notice of their response. It’s is automatically generated and there has been no follow up by email.
Update: This company has finally given me a full refund.
13 de novembro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi Paul,
Thank you for the update on your review. I wanted to let you know that I’ve already resolved your issue and reached out to you via email. If you haven’t seen my message, please check your spam folder, as sometimes emails can end up there.
I’ve prioritized your case, and everything should be sorted now. If you have any further questions, please feel free to get in touch.
Sincerely,
JD from Ozzi Mozzie
scam product
bought 3 believed i the spiel .. absolute garbage mozzies keep biting you while this useless product is running right next to you , this product should be investigated for the false claims they make , scam
28 de novembro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi Alan,
Thank you for sharing your feedback. I understand how frustrating it must be to feel that the product hasn’t lived up to your expectations, especially when dealing with something as bothersome as mosquitoes. Your concerns about the product's effectiveness and the claims made are taken very seriously.
I’ve used the Trustpilot feature to request your order details since we’re communicating on a different platform and cannot access your order information here. Once I have this information, I’ll personally prioritize your case and ensure it’s resolved to the highest priority.
Your feedback is valuable, and I am committed to thoroughly addressing your concerns while taking steps to improve our processes and communication where needed. Please respond with your details as soon as possible so we can move forward promptly.
Sincerely,
JD from Ozzi Mozzie
Scam company1
Scam company! I ordered ONE heater and they managed to add on THREE more stating that was what I ordered. This has happened to several others it would seem. Like them, I was offered a half price refund for the unwanted heaters I know I didn't order, instead of returning them. Deciding to save on the hassle and cut my losses at this stage I've agreed but, tbh, they're going straight in the bin as I don't trust anything about this dodgy company, least of all anything to do with safety! They also debited me a month later £29.99 for "V.I.P. club membership"! (Done via Paypal so would advise checking there if you used Paypal and cancel any repeat debit they've set up - as I did.) My request for a refund was met with the usual 'we're reaching out to you' message but nothing concrete. Avoid!
Btw, we're far from alone in our experiences with this lot! (Search on Facebook for 'Ozzie Mozzie' for more evidence of their notoriety!)
17 de dezembro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi Pete,
Thank you for taking the time to share your experience. I understand your frustrations and assure you that I will personally prioritize resolving this matter for you.
You’ve raised several concerns about the ordering process, unexpected charges, and your lack of confidence in the product's safety. I recognize how these issues can lead to significant dissatisfaction. While I can’t speak to every aspect of your experience publicly, I am fully committed to addressing your concerns, ensuring you receive a satisfactory resolution, and improving our processes where necessary.
I will handle your case directly and provide a resolution on a higher priority. Please check your email inbox in the next few minutes for further communication from me.
Your feedback is invaluable, and I want to make this right for you while ensuring better outcomes for others in the future.
Sincerely,
JD from Ozzi Mozzie
SCAMMERS !!
SCAMMERS !!
Ordered only 3 ozzi mozzies but received & debited for 6 useless pieces of Chinese plastic crap that wouldn't kill a mozzie if I put the mozzie in there myself!
And then debited a few weeks later for VIP Club which I did not order. AND . . . prices quoted are USD$ so I ended up being debited AUD$374.18 very much to my surprise.
After a LOT of haggling they agreed to refund 50% - still waiting on that. They now won't repond to my emails.
Rip off at it's best & customer service at it's worst.
STAY AWAY FROM THIS MOB & their associated business names selling so called Australian designed inventions!
4 de novembro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi Christine,
Thank you for sharing your experience. I understand how frustrating and upsetting this situation has been for you, and I want to assure you that your concerns are being taken seriously.
I will personally handle your case and ensure it is given the highest priority. You’ll receive an email from me shortly, so please check your inbox in a few minutes. While I cannot undo your experience, I am committed to providing a resolution and addressing your concerns directly.
Your feedback highlights areas we must improve, and I will ensure these issues are thoroughly reviewed to prevent similar frustrations in the future.
Sincerely,
JD from Ozzi Mozzie
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.