Deliberately obtuse purchasing procedure, clearly designed to scam you into paying more than you wish - avoid at all costs. Signs you up to a membership (why anyone would need this is beyond me) and... Ver mais
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Veja o que dizem as avaliações
So many red flags. Dodgy website, constant upsell, no checkout review before payment. Ended up somehow ordering more than one. Emailed them immediately to amend the order which, would you believe, "wa... Ver mais
Appalling. This company is based overseas. I tried to cancel immediately and was unable to but was eventually offered a partial refund I ordered in December - still waiting for the refund and th... Ver mais
Absolute scammers. As soon as I placed an order, I felt really uncomfortable with it and immediately emailed to cancel my order. They said I couldn't, but they'd help me to return it after it arrived... Ver mais
1,8
Ruim
774 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 56% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Avoid these people at any cost
Wife sent me this link, so opened it, wish I didnt. Wish I could rate this company lower. Avoid avoid avoid at all cost. Scam website that will process an order or multiple without you knowing, and lies completely about the dollar value so you end up paying over double to what you thought for an order that you didn't even confirm yourself. There is no order confirmation, It just auto processes if you have prefill turned on etc, and then buys the product. Do not even open their scam website.
Edit: managed to get a refund from these people. Took over 90 harassing emails, and posting multiple bad, deserved reviews. The whole we can't refund due to your item being shipped within 1 hour, lie. JUST PERSIST. Then there was an attempt at being bribed to change my review. Why the hell would you would want to go back to their scam storefront I don't know. Again. AVOID these people at all costs. Amazing with all the complaints that they still function.
15 de dezembro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi Callan,
Thank you for sharing your feedback. I understand your frustration and the level of disappointment you’ve experienced. I want to assure you that I will personally prioritize your case and provide a resolution.
I’ll be reaching out to you via email shortly—please check your inbox in a few minutes. While I can’t change your past experience, I am committed to making improvements based on your concerns and ensuring this is handled swiftly and fairly.
Your patience is appreciated as I work to resolve this matter on a higher priority.
Sincerely,
JD from Ozzi Mozzie
Avoid this company
Avoid this company.
They had skimmed my credit card and
I have an ongoing case with ACCC to report them for misleading and fraudulent charges on my card.
11 de novembro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi Kevin,
Thank you for bringing this to my attention. I understand the seriousness of your concerns and the frustration this situation has caused. I want to assure you that I will personally prioritize your case and handle it with the utmost care to provide a resolution.
To ensure this matter is addressed quickly and accurately, I’ve used the Trustpilot feature to request your order details. Since this is a different platform, I cannot access your full order information here. Please provide the requested details as soon as possible, and I’ll escalate your case to the highest priority.
Your feedback is invaluable, and while I cannot change what has happened, I’m committed to improving and ensuring issues like this are handled more effectively in the future. I appreciate your patience while I work to resolve this for you.
Sincerely,
JD from Ozzi Mozzie
Ordered 3 but charged 6
Ordered 3 but charged 6 . Wanted a refund and to return extra 3 . Company said I would have to pay for return . I feel like I have been scammed , it seems many others received extra products . I’m on a low income with NHS. This will ruin my Christmas . OZZI Mozzi have now reviewed my situation and have now resolved the issue .
12 de dezembro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi there,
Thank you for bringing this to my attention. I deeply empathize with the frustration and concern you’ve expressed. It’s unacceptable for you to feel this way, especially during a time as significant as the holiday season. I want to make it clear that your case will be handled personally by me and given the highest priority.
To resolve this efficiently, I’ve used the Trustpilot feature to request your order details. As this is a different platform, we don’t have access to your full information or order history here, so providing those details is essential. Once we receive this information, I will ensure your concerns are addressed promptly and a resolution is provided at the highest level.
We are committed to improving, and I’ll ensure your feedback is reviewed thoroughly so situations like this are avoided in the future. Please respond to the request as soon as possible so I can take action immediately.
Sincerely,
JD from Ozzi Mozzie
This business is dodgy potentially a…
This business is dodgy potentially a scam business. To not buy their products
13 de dezembro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi Nicholas,
Thank you for sharing your concerns. I understand why you might feel this way based on your experience, and I want to assure you that your feedback is being taken seriously. I am personally stepping in to ensure your case is prioritized and resolved promptly.
While we work hard to provide a reliable service, your experience highlights areas where we can and will improve. I am committed to reviewing the concerns you’ve raised and ensuring they are addressed at the highest level.
Please check your email inbox in a few minutes, as I will be reaching out to you directly to handle this matter and provide a resolution personally.
Sincerely,
JD from Ozzi Mozzie
Worst company ever
I filled out my info including credit card on their website for a fuel saving device. When they offered 3 of the units for a discounted price I did not hit the order button but instead hit the X to back out of site. I discovered the next day they billed my credit card for 121.00 (approx). I immediately contacted them and explained I did not order the product and wanted the amount sent back to my credit card. I have been fighting with them for 4 1/2 months and now they want my banking info and claim they cannot send the refund any other way unless it is PayPal, which I don’t use. This is the worst company in the world to deal with and I would warn everybody to never deal with them. I have sent emails to them every week and their excuses are unbelievable. I have saved every email and their customer service is a joke. Never ever buy anything from them.
4 de agosto de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi Michael,
Thank you for bringing this to my attention. I can see how deeply frustrating this experience has been for you, and I appreciate you sharing your concerns so openly. I want to address each point and assure you that your case will be handled with the highest priority moving forward.
Your frustration with the billing issue is completely understandable, especially if you believed the transaction had not gone through. While we strive to ensure our checkout process is transparent, I take your feedback seriously and will ensure it is reviewed to identify areas for improvement.
I also understand your concern regarding the refund process and your reluctance to provide additional banking information. We do have protocols for refunds, but I’ll personally look into your case to ensure this is resolved in the most efficient and secure way possible.
To move forward, I need your order details to investigate and resolve this issue for you. I’ve used the Trustpilot feature to request this information. Since this is a different platform, we can’t see your complete order information here, which is why I’m asking for these details. Once I have them, I’ll personally make sure your case is prioritized and brought to resolution as quickly as possible.
Thank you for your patience so far, Michael. Please respond with your order details at your earliest convenience so I can take action immediately.
Sincerely,
JD from Ozzi Mozzie
So I was happy with there service and I…
So I was happy with there service and I was winning a lot so they decide to cancel my payment with debit card even tho it’s under my name now I see why they have so many bad reviews
12 de dezembro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi there,
Thank you for sharing your concerns. I understand how frustrating this situation must feel, and I want to ensure your case is handled with the utmost priority. I will personally make sure you are prioritized in support to resolve this matter.
To proceed, I’ll need your order details. As this is a different platform, we don’t have access to your full information or order history here, which is why I’ve used the Trustpilot feature to request your details. Once we receive this information, your case will be escalated and resolved as a top priority.
We take all feedback seriously and are constantly working to improve based on our customers’ experiences. I’ll ensure your case is reviewed thoroughly and any necessary actions are taken to address your concerns effectively. Please respond as soon as possible so we can move forward.
Sincerely,
JD from Ozzi Mozzie
Confusing
I went to order 1x Ozzi Mozzi unit for $39.99 plus shipping for $4.99. The order process seemed strange and kept asking if I would like to buy 2 or more for a discount and if I want to be VIP. It seemed suspicious so I closed the site. I did not receive an order confirmation on the website through the order process. I was concerned and checked my transaction history immediately and saw $105.09 and $1.62 had been withdrawn.
I reported it to my bank immediately and changed my credit card. I then wrote a review here saying I believed it to be a scam. The company promptly responded to my trust pilot review and emailed saying they took out $49.98 USD for the unit + expedited shipping $9.95 USD + extended protection $4.99 USD + VIP club $1.00 USD. Saying they were undergoing management changes and eventually led them to saying they will provide a full refund and for me to keep the product when it arrives. To my surprise, I can see they have refunded me $98.63 AUD + $1.52 AUD so I have only lost approx. $6 AUD.
It all didn’t add up, no tax invoices and discrepancies with the amounts charged and refunded. I wouldn’t shop at this company again, but I am happy they refunded the majority of the cost.
12 de dezembro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi Luella,
Thank you for bringing this to my attention. I completely understand how concerning it must be to see unexpected transactions, and I want to assure you that I take your feedback very seriously. I’ll personally ensure that your case is prioritized by our support team to address this matter as quickly as possible.
To resolve this at the highest priority, I’ll need your order details. As we’re communicating on a different platform, I can’t access your full information or transaction history here. I’ve used the Trustpilot feature to request your details—please respond at your earliest convenience so I can assist you further.
Once I have your information, I’ll personally oversee your case to ensure everything is addressed thoroughly and to your satisfaction.
Sincerely,
JD from Ozzi Mozzie
Scam stay away overcharge you
Ordered a product with them. They build me incorrectly. I immediately emailed them with my concerns and they didn't get back to me until 24 hours later And said it was too late to fix the problem. I immediately reported them to the Better Business bureau. I would never use this company again. It's a scam. Totally dissatisfied. Will be returning the s*** as soon as it shows up if it does and will be getting my money back from my credit card. I encourage all people out there to stay away from this scam of a company
9 de dezembro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi Phil,
Thank you for sharing your experience. I understand how upsetting this situation has been for you, and I want to assure you that I take your concerns very seriously.
I’m disappointed to hear about the issues you’ve faced, particularly with the billing process and the delay in addressing your email. While we strive to provide prompt and accurate support, it’s clear we didn’t meet your expectations this time, and I’m committed to improving this moving forward.
I will personally prioritize your case and ensure that it is resolved promptly. Please check your email inbox in a few minutes, as I will be reaching out to handle this matter directly with you.
Your satisfaction is important to us, and I will do everything I can to address your concerns and ensure a fair resolution.
Sincerely,
JD from Ozzi Mozzie
Went to order and luckily use PayPal
Went to order and luckily use PayPal. They scam u and double your order.
Before u know it it's charged.
Went onto email to cancel and they say it's already been sent and it can't be cancelled. That was after 30mins. Rubbish I say.
Anyhow I've notified PayPal of their fraud and hopefully I get full refund because good or not I don't want a fraudulent companies product
I should have checked trustpilot 1st.
Update 11/12 I've just got dispatched email nearly 24 hrs later so they are complete liars saying it was sent within an hour.
I will be sending it back and not accepting delivery. Complete fraud do not order from them
12/12 Have received an email from JD in customer service saying they will refund the whole order - and I can keep it if when arrives.paypal had already held back one and hopefully it will all work out ok. apparently it takes a while . so we will see. of course its all hearsay atm, but should be ok if paypal involved.18/12 Paypal now saying they will take the 1st order out but JD at Ozzi says she will credit it- lets see if they are true to their word. this whole thing is a blasted pain. The order never has arrived anyhow so it will go back to paypal to credit if its a scam company.
24/12 so they have credited everything- hoping it stays as is. Have received 1 delivery and gonna test one out see if they work . JD was true to their word so they want 4 stars for a $50 credit so here goes.
So I'm glad I got my money back the product is shit. I got a better one for $15 au . DONT BOTHER TO GET
Never got the 1st order anyhow
10 de dezembro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi Sharyn,
Thank you for sharing your concerns. I understand how upsetting it must be to feel like you've been charged unexpectedly, and I truly regret the frustration this has caused. I want to assure you that I take these matters very seriously, and I will personally handle your case to ensure it is prioritized and resolved swiftly.
Your feedback regarding the order and cancellation process is important, and while I understand your dissatisfaction, I am committed to reviewing the situation thoroughly to make improvements where needed.
I’ve used the Trustpilot feature to request your order details, as we can’t access that information directly here. Once we receive your order number, I will personally ensure that your case is handled with the highest priority.
I appreciate you bringing this to our attention, and I am here to help you resolve this as quickly as possible.
Sincerely,
JD from Ozzi Mozzie
Refund received
Initially the website increased the order as i went through the process.
I requested a refund and sent the products back to China The company has refunded me the full amount for the products i returned. The units I kept work satisfactory in my office
10 de dezembro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi Julieann,
Thank you for sharing your experience. I can understand how frustrating this situation has been for you, and I want to assure you that I take your concerns very seriously.
I’ve noted your feedback regarding the website process, the refund discrepancy, and your dissatisfaction with the product's performance. I commit to addressing these issues thoroughly. Your experience highlights areas where we need to improve, and I will personally ensure your case is given the highest priority to resolve this matter.
Thank you for bringing this to my attention. I’m here to help and will make sure this is handled promptly and appropriately.
Sincerely,
JD from Ozzi Mozzie
Warning: This Company's Website Is A Scam!
Warning! This company's website is a built-in scam. You will be at least doubled on your order while trying to manuver through their site. Before you know it, you are charged and once that happens, there is no way to reverse it. THEY GOT YA! I finally figured out how to get ahold of them and I was offered a further discount and the suggestion was to give the extras to someone as a Christmas gift. In other words, don't ask us to refund your money, just because out website made a mistake! How do these companies stay out of jail?
9 de dezembro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi Thomas,
Thank you for sharing your experience. I completely understand how upsetting this must have been for you. Your feedback is important, and I want to assure you that I take your concerns very seriously.
I’ve noted the issues you’ve raised about navigating our website and the unexpected charges, and while I cannot speak to every detail without further investigation, I can assure you that we aim for clarity and fairness in our checkout processes. We will review your case thoroughly to ensure these concerns are addressed and improvements are made where necessary.
I’ve used the Trustpilot feature to request your order details, as this platform does not provide us with complete customer information. Once we receive this, I’ll personally ensure your case is resolved with the highest priority.
Thank you for bringing this to our attention, and I look forward to resolving this for you as soon as possible.
Sincerely,
JD from Ozzi Mozzie
Do not order from this fraudulent…
Do not order from this fraudulent company! They took two extra payments from my account and refused to cancel even though I contacted them within minutes! Sent me 9 heaters and charged me £246 and I only ordered 3 for £74.99 and now I hear they are not to be used in the UK! It will cost me £98 to return to China so now what do I do? I’m a pensioner who cannot afford all this. They offered a 50% refund and keep the heaters but I don’t want 9 especially if they’re useless in UK. Can anyone help? Order 433309
EDIT…..happy to say that this issue has been dealt with by JD of ozzimozzie.com.au
and I’m very happy with the outcome. Thank you JD
2 de dezembro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi Yvonne,
I’m really sorry to hear about the difficulties you’ve encountered with your order. I can only imagine how frustrating it must be, especially with the unexpected charges and the confusion around your purchase.
Please rest assured, I will personally make sure this matter is handled on a higher priority. I’ll reach out to you directly to ensure the situation is fully addressed and that you are taken care of.
Regarding the issues you’ve mentioned, we will review everything on our side. We always aim for clarity in our pricing and checkout processes, and I’ll work on resolving this as quickly as possible.
Thank you for your patience, Yvonne. I will be in touch soon.
Sincerely,
JD from Ozzi Home
Would give 0 but can’t
Would give 0 but can’t. Purchased the Ozzie mozzie zapper - nothing more than a nightlight. Does nothing. Don’t waste your money.
1 de dezembro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi Kate,
Thank you for sharing your feedback, and I’m truly sorry to hear that you’re dissatisfied with your experience. I understand how frustrating it must be when a product doesn’t live up to your expectations.
I will personally handle your case with a higher priority and reach out to you directly to make sure everything is taken care of. Please know that I am committed to resolving this for you.
Once I have your details, I will be able to move forward and make sure this is resolved quickly. Thank you for your patience.
Sincerely,
JD from Ozzi Mozzie
Problem resolved!
I was taken in by the advertising to buy an ozziheater, but ended up inadvertently buying 4 as the ‘buy 3’ was already ticked. The page went straight to pay now, no showing how much was in your basket. Tried to cancel within minutes but was told by email that goods already in despatch which I find very hard to believe.
Reading reviews about the heaters they are banned in Australia and not recommended in UK as being a fire risk.
To get my money back I have to pay to return them to China, although they came to me from Staffordshire. After inspection of the goods (never even opened/used) I just might get a refund.
This company should not be allowed to trade. I have read some reviews on here where folk have lost a lot of money on this rubbish.
I have been contacted by JD from Customer service, who has quickly resolved the problems I had with this order. My money has been refunded in full which is a far better outcome than I could have imagined. I urge anyone with issues concerning an order from this company to contact Customer Service.
7 de dezembro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi Jennifer,
Thank you for sharing your feedback, and I’m really sorry to hear about your experience. I understand how frustrating it can be when things don’t go as expected, especially when there are unexpected charges and confusion during checkout.
I want to reassure you that I will personally handle your case and ensure it is resolved with the highest priority. To move forward, I’ve used the Trustpilot feature to request your order details. We ask for this information because Trustpilot is a different platform, and we cannot see your full order information here. Once we have those details, I can address your case immediately and ensure it is dealt with appropriately. Please respond as soon as possible, as this will help us prioritize your issue.
Regarding your concerns about the product being banned, we are aware of the ongoing discussions about its safety in some regions. However, I want to reassure you that all our products undergo rigorous testing to meet safety standards and are sold in multiple countries. We always aim for clarity in our pricing and checkout processes, and we will review this case on our side.
Again, thank you for your patience. Please provide your order details, and I’ll make sure we take care of this as quickly as possible.
Sincerely,
JD from Ozzi Mozzie
I purchased 4 Ozzi Cool fans from this…
I purchased 4 Ozzi Cool fans from this company! What a dud and bordering on a fraudulent company! They claim it will cool your rooms down, what a joke, pumps out the same room temperature. When I wanted a refund, they come up with all these excuses. Just another company fleecing innocent customers with zero care factor. They should be shut down and put in jail. Do not fall for there slick marketing campaigns and false misleading promises. If I could give a Zero Score as my review I would
22 de novembro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi Nick,
Thank you for sharing your feedback. I understand how frustrating it can be when a product doesn’t meet expectations, and I can see how disappointed you are with your experience. I want to assure you that I’ll personally handle your case on a higher priority to ensure we resolve this for you.
I completely understand your concerns, and I’m here to address them. We are committed to resolving issues in a fair and transparent manner. I will be reaching out to you directly to ensure that you are supported in this case as soon as possible.
As for any concerns regarding our location or product sourcing, please know that we operate primarily in Australia and uphold ethical business practices, and we always aim for clarity in our pricing and checkout processes.
Once again, I appreciate your feedback and will ensure your case is handled with the urgency it deserves. If you have any other questions or concerns, feel free to reach out.
Sincerely,
JD from Ozzi Mozzie
ABSOLUTE SCAM
ABSOLUTE SCAM. Stay away from this company. Is NOT an Aussie company but a Chinese company that charges in $USD that is not disclosed. Product does not work, wont charge and refunds are at your cost shipped back to China with zero hope of a refund. I was told I don’t need original packaging to return product, then they sent me their terms and conditions that says the product must be in original packaging. ???? Now I’ve been sent an email saying the product has to be returned unopened. A 50% refund was offered last week and when I rejected this a 30% refund was offered (????). But apparently I can’t send the product back as it’s opened. WTF??New ongoing charges then appear for a supposed VIP club I have joined…NO I DIDNT. Thankfully my credit card company has blocked them and refunded all charges to date. The company is also advertising as Mosquito Trap so beware of them as well. I wish I had visited the product review site before being caught up in this scam. What a crock….
1 de dezembro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi Cath,
I can understand how incredibly frustrating this experience has been for you, and I want to assure you that I take your concerns seriously. I completely get your frustration with the charges, the confusion over returns, and the issues with the product itself. This is certainly not the experience we want for our customers, and I will personally ensure your case is handled with the highest priority.
Please note, I’ve used the Trustpilot feature to ask for your order details, as we can’t see full order information on this platform. Once I have those details, I’ll be able to resolve everything as quickly as possible.
We do operate mainly in Australia and uphold ethical business practices, ensuring that our customers get the best service and value. We always aim for clarity in our pricing and checkout processes, and I’ll ensure that we thoroughly review your case.
Thank you for your patience, Cath. I’ll be reaching out directly once I have the order details to handle everything from there.
Sincerely,
JD from Ozzi Mozzie
SCAMMERS I went on to the website after…
SCAMMERS I went on to the website after being sent it from a friend who has the products…I selected 2 for $41 deal and before I knew it without clicking anything, $168 came out of our account, then $108 again…no confirmation nothing. Having to call Amex to cancel was not something I wanted to do on my work day
5 de dezembro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi there,
I’m deeply sorry for the distress and inconvenience you’ve experienced. It’s unacceptable that our website caused such confusion with charges that you did not intend to make. I completely understand how upsetting it must be to see unexpected amounts withdrawn from your account without proper confirmation.
Please know that I’ll personally make sure you are refunded for this situation. However, to proceed, I’ll need your order number. I’ve used the Trustpilot feature to ask for your order details—please respond as soon as possible. Unfortunately, because this is a different platform, we cannot access your full order information here, which is why we need these details to move forward.
Once we receive your order information, your case will be escalated and resolved with the highest priority. Thank you for bringing this to my attention, and I’ll do everything I can to make this right for you.
Sincerely,
JD from Ozzi Home
Scam-do not buy
I also wish I had read reviews from other websites about this pretend Australian company before making a purchase. My experience is identical to many others on this review board. I attempted to order two Ozzi Cool fans, but the checkout process was deceptive and difficult to navigate, resulting in an accidental order of five fans. They charged me for expedited shipping and an extended warranty without my authorization. I emailed the company immediately after placing the order to cancel, but they responded days later stating that the product had already shipped, because they are so efficient, and could not be canceled. The fans arrived two weeks later, packaged only in plastic and boxes that were slightly squashed and creased. Despite my initial doubts, I decided to try the product, but it was extremely disappointing and dangerous.
This is a little, and a very noisy fan on higher settings. It does not cool the room down, as it is only a little fan. It is not an air conditioner. It is so little that needs to be close to the person to be felt as a fan. This is when it becomes dangerous: as it requires water to be poured in to create alleged cooling effect. Water is not actually contained, and any movement causes it to leak. It does not have chargeable battery , It requires to be plugged in, so it is near power boards, and other electronic equipment. Water and electricity, what a wonderful combination. And water makes no difference to the cooling effect. It is still not existent.
I requested a full refund under their 90-day refund policy, but they offered only a 30% partial refund. Their response was , sorry but just for you... I have checked with my boss.... we can authorise 30% partial refund.
I told them that this was not good, and I would like a full refund. They asked many questions about the product , why, how can we improve...I have answered their questions and asked for full refund again . This is when I was informed about all the shipping instructions loops and hoopes.
I was informed that they would only accept new and unused items, and that they would perform a quality check before issuing a refund. They want me to ship it to china at my cost. They want it to be sent back as registered post with tracking. They want photos of untouched sealed items. Nothing is sealed in the first place. They are in cardboard boxes that are easy to open. They will only except the ones that are new and unused, and after they performed their quality check that will refund for ones that in their opinion are new.
They've made it clear that they won't refund me if I ship the items to an Australian address, and they have offered a 30% refund agan, which feels like they're trying to bully me down. The cost of shipping the items back to China, minus the used item they don't want, minus the original shipping and warranty costs, and the time I've spent packing and writing to them, is almost the same as the 30%refund. And there's always the risk that they'll reject the items when they arrive, leaving me with nothing. I just have no trust left in them.
Their advertising is beyond misleading. It is a blatant lie upon a lie. Do not buy this, unless you want to cause an electric fire in your home.
11 de novembro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi Ravella,
I’m truly sorry to hear about this upsetting experience. It’s clear how much frustration and disappointment this has caused, and I deeply regret the challenges you’ve faced at every step—from the confusing checkout process to the issues with the product itself and the refund process. This is absolutely not the experience we want for our customers, and I want to personally make this right for you.
To proceed with ensuring your refund, I’ll need your order number to locate your details. I’ve used Trustpilot’s feature to request your order information—please respond as soon as you can. Without your order details, we’re unable to resolve this at a higher priority.
We ask for this information because Trustpilot is a separate platform, and we cannot access your full order history here. As soon as I have your details, I’ll prioritize your case and ensure it’s resolved as quickly as possible.
I’m sincerely sorry for the inconvenience and frustration you’ve endured. Please know that I’m here to make this right and will handle your case with the urgency and care it deserves.
Kind regards,
JD from Ozzi Mozzie
Have not received product yet but their…
Have not received product yet but their scam page automatically changes your settings and ended up ordering 3 more with extended warranty and express post. Do not order from such a cooked company tricking people out of their money.
As in an email it's their upsell strategy.
They better bloody do the job
Order 456679
4 de dezembro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi Peter,
I’m so sorry to hear about this frustrating experience. I completely understand how upsetting it must feel to have extra items and services added to your order without clear consent—it’s absolutely not the kind of experience we want for our customers.
Please rest assured that I’ll personally ensure you are refunded for any unintended charges. To assist you, I’ll need your order number so I can locate your details and resolve this for you. I’ve used Trustpilot’s feature to request your order information—please respond as soon as possible so we can prioritize your case and resolve this swiftly.
We ask for this information because this platform is separate from our system, so we can’t access your complete details or order history here. Once I receive your details, I’ll make sure your case is handled with the highest priority.
Thank you for bringing this to my attention, and I’ll do everything I can to make this right for you.
Kind regards,
JD from Ozzi Mozzie
This is the biggest bunch of liars…
This is the biggest bunch of liars ever! They said I ordered 4 of the same item which I did not. I followed the instructions for a return explicitly and paid for the postage, sent all verifications to them including the proof of delivery. 2 months later still no refund. I mean it is a hundred bucks not $20. Assholes and liars sums it up.
21 de outubro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi Joe,
I’m truly sorry for the distress and frustration this situation has caused you. I completely understand how upsetting it is to feel unheard, especially after following all the return instructions and going above and beyond to provide proof of delivery. This experience is not what we aim for, and I want to sincerely apologize for how things have unfolded.
Please know that I take your concerns very seriously and will personally ensure that you are refunded. To move forward, I’ll need your order number to locate your details. I’ve used Trustpilot’s feature to request your order information—please respond as soon as possible so I can prioritize your case and resolve this quickly.
We request this information because this platform is separate from our system, and we can’t see your complete details or order history here. Once we have your details, I’ll make sure your case is handled with the highest priority and brought to a proper resolution.
Thank you for bringing this to my attention, and I appreciate your patience while I work to make this right for you.
Kind regards,
JD from Ozzi Mozzie
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