Deliberately obtuse purchasing procedure, clearly designed to scam you into paying more than you wish - avoid at all costs. Signs you up to a membership (why anyone would need this is beyond me) and... Ver mais
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Veja o que dizem as avaliações
So many red flags. Dodgy website, constant upsell, no checkout review before payment. Ended up somehow ordering more than one. Emailed them immediately to amend the order which, would you believe, "wa... Ver mais
Appalling. This company is based overseas. I tried to cancel immediately and was unable to but was eventually offered a partial refund I ordered in December - still waiting for the refund and th... Ver mais
Absolute scammers. As soon as I placed an order, I felt really uncomfortable with it and immediately emailed to cancel my order. They said I couldn't, but they'd help me to return it after it arrived... Ver mais
1,8
Ruim
774 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 56% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I was scammed also
I was scammed also, thinking I was ordering ONE mozzie zapper for a reasonable price quoted in AU$ only to find that when I went to checkout my order had already been processed, doubled by some default and charged in US dollars, not the Australian dollars in the ad. So $235 for two mozzie zappers which have not arrived yet.
I contacted my bank to see if the charge could be reversed and it could not.
I immediately emailed the company and was told that the order had already been shipped.
Meanwhile, my vigilant bank cancelled my card because the fraud team believed I may be further defrauded. I was told “We know this merchant, this is how they operate. Your order automatically defaults to multiple items and you have to click up to four times to avoid this. They purport to be an Australian company, but they are in Cyprus, Hong Kong etc. it is highly likely that, having your card details, they will attempt to take further payments. You might be lucky to receive the goods.”
In all, a highly dishonest method of doing business!
15 de novembro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi Christine,
Thank you for sharing your feedback. I’m truly sorry to hear about your experience, and I understand how upsetting this situation must be for you.
At Ozzi Mozzie, we take pride in our commitment to transparency and customer satisfaction. I’d like to address some points in your review while ensuring we investigate this matter thoroughly:
1. We are a legitimate Australian company with majority of our customers in the United States. Despite the information you received, we are not based in Cyprus or Hong Kong. We operate from Australia and upholds ethical business practices.
2. We want to resolve this. To assist you promptly, I’ve used Trustpilot’s feature to request your order details. Please provide your order number so we can investigate what happened and address your concerns.
3. Payment and order concerns. If there was an error in the currency or quantity during checkout, we’ll thoroughly review it. We always aim for clarity in our pricing and ordering process.
I can assure you that we will give this our full attention once we have the necessary details. Our priority is to resolve this to your satisfaction, and I appreciate your patience and cooperation as we work through it.
Thank you again for bringing this to our attention. We look forward to assisting you further.
Warm regards,
JD from Ozzi Mozzie
Beware - Scammers!
Scammers!
This company is in the business of scamming people. You only have to read the reviews online to see that it's not a one off thing they do. They're in fact good at it.
1. Their advertising is completely false as 1) they're not Australian, and 2) The product is nothing like they claim.
2. Their website snares people. It's deliberately set up to make you think you actually haven't purchased a product when you later find out you have (check your email). In my case the website said my payment was declined which meant there is no order. There was no order confirmation online either.
3. The order itself is for a completely different price or quantity to what you selected online. In my case I selected $49.99 with free expedited shipping. What I got on their email was they'd charged my card in USD (also not on their website) $59.99, plus expedited shipping $9.95, plus extended warranty $9.95... totalling $122.03 AUD.
4. You attempt to cancel your order immediately and they refuse and tell you they can't do that because it has already been shipped. Impossible! You get the shipping notification days later.
5. They send endless emails trying to explain themselves yet still don't agree to a refund. I got emails about Ozzi Homes and another one telling me I'd purchased a zapper (I didn't).
6. Eventually they start to offer a discount probably fully aware at this stage that the customer would've cancelled their card.
7. The product itself arrived on my doorstep wrapped in black bubble wrap with an address sticker with my address on it. There was no indication of postage/customs, no address where it came from, no invoice, nothing about returns. There was a leaflet inside that was written in broken english (really bad too). The product was cheap and nasty plastic. It would likely be $10 AUD value and at tops $30 AUD. Also I wouldn't dare plug it in... safety hazard for sure.
8. I've noticed they respond to most of their reviews with all the 'words' they can muster to make themselves look good. I told them I refuse to deal with them via email again as they literally get nowhere with a resolution. They don't care about customers at all, they care about how much money they can get. They also appear to be posting lots of fake reviews everywhere. There's just no way you can say anything nice about their product... sorry it's a piece of junk.
So in summary... STAY AWAY from these people. If they were an ethical. professional business they would operate correctly in the first place. This means they would have a website that operated correctly and provided order confirmations, they would agree to order cancellations promptly, they would agree to refunds. Instead what do you get? You get let's stuff as many people around as we can and debit their cards for as much as we want... then we'll make it a long and miserable process to get any resolve. It's clear their intention is to rip off as many people as possible. This company (if it is even that) should be ashamed of themselves! Of course I know they will reply here because that's what they like to do... reply to everything but do nothing. Ask yourself do you see any other business doing this? Any other ethical business would be embarrassed and will resolve quickly and make sure they don't do the same thing about to someone else by fixing their processes pronto.
4 de novembro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi Pamela,
I can feel your frustration and I’m really sorry for the experience you’ve had with us. Your concerns are incredibly important, and I want to assure you that I am personally here to resolve this issue as swiftly as possible.
I understand how upsetting it is when things don’t go as expected, especially when it comes to finances and product quality. The challenges you’ve described regarding your order, communication, and the product you received are absolutely not what we aim for. I completely acknowledge your concerns about the website and order process, and I sincerely apologize that you felt misled.
I take all bad reviews seriously and personally respond to each one to make sure we address every concern. If you had a chance to look at the positive reviews on Trustpilot, you’d see that we actively resolve these kinds of issues for our customers, and I am here to do the same for you.
I will reach out to you directly to ensure you are properly refunded, and I’ll make sure this is handled to your satisfaction. Once again, I apologize for the inconvenience and frustration this has caused you. I truly appreciate your patience as I work to resolve this for you.
Thank you for sharing your feedback, and I’ll be in touch shortly.
Best regards,
JD from Ozzi Mozzie
It appears that JD from ausie mozzie is…
It appears that JD from ausie mozzie is a chronic liar as all that is said by him/her is so disappointing to hear about this and understand your frustration bla bla bla it’s the same lies over and over again and nothing ever eventuates as far as getting it sorted out especially a refund,I have been putting up with this crap for months now and have not had a successful outcome I even had a false email from WISE.COM to advise me of payment from these mongrels to which eventuated to 0 I don’t know how they can keep telling so many lies to honest hard working people take my advice and never purchase anything from them oh and I forgot to mention that they advertise under many different names so make sure you do your homework people
2 de dezembro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi Dale,
I truly understand your frustration, and I’m sincerely sorry for the experience you’ve had. It’s never our intention to make you feel like we are not following through, and I can completely empathize with your disappointment.
I’ve already sent you an update regarding your refund, and I want to assure you that the funds have been processed on our end. Unfortunately, the responsibility to provide you with updates now lies with your bank, as the transaction has already been completed on our side. I understand this is frustrating, and I genuinely wish this process had been smoother for you.
I’ll continue to be here to assist with any further concerns you may have, and I want to thank you for your patience during this time. I understand how difficult it must be to feel like things haven’t been sorted, but I assure you we’ve done everything on our end to get this resolved.
Thank you again for your understanding, and I truly hope things are cleared up soon.
Best regards,
JD from Ozzi Mozzie
I never received my refund
I never received my refund. Mailed items ( 6+ )back and of course they never received. Their help in finding out what happen was terrible blaming me. I did check the Tracker # showed they received it. So i threw out trak receipts too soon. Thought since it arrived ok that I didn't need it any more.
Ripped my off for about 186.00. Order was messed up, sent too many items. so I decided to return evey thing. Responded to all their emails but haven't heard anything. I am doing this on good faith what about them. Someone there had to have stolen it.
17 de julho de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi Joette,
I can imagine how frustrating and upsetting this situation must be for you, especially after you returned the items and have been left without any updates or resolution. I truly apologize for the inconvenience this has caused.
I’m very sorry to hear about the difficulty in finding out what happened with your return, and I understand your frustration with the situation. I want to assure you that I’ll reach out to you directly to make sure you are refunded properly. I'll be here to support you through this process and help ensure that everything is resolved.
Please know that your concerns are being taken seriously, and I will work to get this sorted out for you as quickly as possible.
Thank you for your patience, and I’ll be in touch soon to get this resolved.
Sincerely,
JD from Ozzi Mozzie
I think I’ve been scammed
I think I’ve been scammed: still waiting for my refund 14 days later. Many emails back and forth, still no refund.
12 de novembro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi Adrienne,
I’m so sorry to hear about the difficulties you’ve experienced. I can completely understand how frustrating it must be to wait for a refund and feel like you're not getting the resolution you deserve, especially after all the back-and-forth communication.
Please know that I’ll reach out to you directly to make sure you are refunded properly. I’m here to assist you and ensure that this issue is resolved as quickly as possible. Your trust is incredibly important to us, and I apologize again for the inconvenience.
Thank you for your patience, and I’ll be in touch with you soon to sort this out.
Sincerely,
JD from Ozzi Mozzie
Ripped off
Placed an order for a fan, was presented an offer for an added fan at reduced price, clicked to find out more only to find it actually added 3 fans at full price to my order.
Contacted customer service immediately to be told order already shipped, after much back and forward on email I was offered a small refund, which a month later and followup emails sent hasn't appeared.
The units arrived and they are trash, and also were not shipped for 2 weeks after my order (yay for tracking stickers on the box) nothing like the sales pitch for them, and when I enquired about the advertised money back period, nothing has been replied to.
Poor drop ship shell company.
25 de outubro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi Daniel,
I’m so sorry to hear about the experience you’ve had—it’s incredibly frustrating when things don’t go as planned, especially after a misleading offer. I can completely understand your frustration with the added fans and the delays in both shipping and communication. This is certainly not the experience we strive to provide, and I deeply apologize for the confusion and inconvenience.
I’ll reach out to you directly to make sure you are refunded properly and to ensure we resolve this matter for you. Your feedback is very important, and I want to make sure this situation is taken care of as soon as possible.
Again, I’m truly sorry for the trouble you’ve faced, and I’ll make it a priority to address your concerns.
Sincerely,
JD from Ozzi Mozzie
SCAMMERS
SCAMMERS
Don’t purchase from this company!
They use all the tricks they can to take your Money, here is a list from those tricks:
- 90 days money refund guarantee which is a joke
- video of an Australian farmer, mentioning Australia several time, but actually they charge you in USD!
- They ask your card details, then add unwanted products to your order and you don’t have a view on your order before you validate your payment
- Tell you it’s impossible for them to stop your order, even if you contact them 2 minutes after your order
- Return policy is a nightmare: no return label (on your own costs), waiver to sign, they need pictures of the products you send them back. Only if you do all that, they will look into it to refund you.
DON’T TRUST THIS COMPANY
SCAMMERS
15 de novembro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi Geoffroy,
I’m so sorry to hear about your frustrating experience, and I truly understand how upsetting it can be when things don’t go as expected. Please know that we take your concerns seriously, and I deeply regret that you feel this way. I sincerely apologize for any confusion or inconvenience you've faced, as this is not the experience we want our customers to have.
I’ll personally make sure you are refunded, but I’ll need your order number to get this sorted. I’ve used the Trustpilot feature to ask for your order details, as we can’t see your complete information on this platform. Once we have the necessary details, I’ll make resolving this your case a top priority.
Thank you for your patience, and I am committed to ensuring that this is taken care of for you as quickly as possible.
Sincerely,
JD from Ozzi Mozzie
Ordered items October 22nd still not…
Ordered items October 22nd still not received. Was given YUN express tracking has been saying out for delivery since November 21st. Requested a Refund got notification from PayPal that my Refund was processed. If it wasn’t for the delay in delivery or some form of Delivery eta. I may have waited. Thanks for the Refund.
Changed my star rating to 3 because, they responded with my request to refund.
22 de outubro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi Ramona,
I truly understand how frustrating this must be for you, especially after waiting so long for your order to arrive. I apologize for the delay in shipping and the inconvenience it's caused. It’s never our intention for customers to be in this situation, and I completely empathize with your frustration.
I’ll personally make sure you are refunded for this order, but I’ll need your order number to expedite the process. I’ve used the Trustpilot feature to ask for your order details, as we can't see your full order information on this platform. Please respond as soon as possible so we can prioritize resolving this for you.
Once we have the necessary details, I’ll ensure your case is handled with the highest priority. Thank you for your patience, and I’m here to assist you through this.
Sincerely,
JD from Ozzi Mozzie
I've never bought a worse product
I've never bought a more useless product. Literally see mosquitoes fly past this junk to bite me. I'd rate it zero if I could.
29 de novembro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi Louise,
I’m truly sorry to hear that the product didn’t meet your expectations, and I completely understand how frustrating it must be to deal with mosquitoes despite using a product that was meant to help. It’s incredibly disappointing when a purchase doesn’t live up to what we hoped for, and I want to make this right for you.
I’ll reach out to you directly to ensure that you are properly refunded and that we address any concerns you have. Your satisfaction is extremely important to us, and I’m here to help resolve this for you as quickly as possible.
Sincerely,
JD from Ozzi Mozzie
SCAM This company doubled my order
SCAM This company doubled my order, I bought in AU dollars and was charged in US dollars (international fees), I immediately emailed and complained, they said already posted nothing can be done. Product took weeks to arrive. I opened 1 unit, and it is cheap crap that does not work as advertised. I have asked to return for a refund, after 1 week of getting a run around, I was offered 30% refund. I said not good enough I want full refund, now they want photos of unopened items which I can give and postage back to China. Then they will decide if they will refund anything! SCAMMERS
11 de outubro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi Janine,
I am truly sorry to hear about the issues you've experienced with your order, and I can completely understand how frustrating and disappointing this must be for you. It’s never our intention to cause any distress, and I deeply regret that this has been your experience.
I want to assure you that I will personally reach out to you directly to make sure you are refunded properly. I completely understand your dissatisfaction with the situation, and I want to resolve this for you as quickly as possible.
Please rest assured that I will handle everything on my end to ensure this is taken care of, and we can address any issues you’ve had with the product. Your experience matters to us, and I want to make this right.
Sincerely,
JD from Ozzi Mozzie
Took an extra payment without my knowledge.....
The 26th Nov I ordered a Ozzie mozzie mosquito zapper, went to the checkout, clicked on buy and then said my card was declined, ok I thought I'll try again, so clicked on 1 with no other options, went to checkout and clicked the purchase button, bang this time it said my card is blocked, so I check my banking app to find the first purchase actually went through for AUD 77.01 and so did the second purchase of AUD 135.00, I was gob smacked as to why so much when I ticked the box for one and no other options.... My bank had sent me two text msg questioning my purchase, I replied back with a no, the bank rang me and cancelled the second payment, beautiful I thought, anyway, today (28th Nov) I checked my banking app and found that Ozzie mozzie took another 77.71 without my permission, I have contacted my bank and got my credit card cancelled and my banks fraud squad are investigating....I have contacted Ozzie mozzie's support asking for that payment to be refunded and have got no reply back...I haven't received my zapper yet but wrote this now because it seems they keep credit card details so they can take money when they please....I am very viligent when it comes to buying off the internet and did my research but unfortunately didn't check the reviews, my mistake that I had drilled in my head....
Edited: I just received a tracking notification for the purchase I did not make, moments after sending Ozzie mozzie an email stating the fact that I contacted my bank about the unlawful transaction and the cancellation of my credit card as well as wanting my money back, no reply with that email,......I sent another email asking for a refund and got a generic reply back....
28 de novembro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi there,
I am truly sorry to hear about the distressing experience you've had with your order, and I want to sincerely apologize for the confusion and frustration caused by these unexpected charges. I can only imagine how unsettling this situation must be, and I completely understand your concerns.
I assure you this is not how we intend to treat our customers, and I’ll personally make sure you are refunded for any unauthorized charges. I’ve used the Trustpilot feature to request your order details because, as this is a separate platform, we do not have access to your complete information here. Once we have your order number, we will prioritize your case and work swiftly to resolve everything.
Thank you for your patience and for bringing this to our attention. I’m here to ensure this is fully addressed and taken care of for you.
Sincerely,
JD from Ozzi Mozzie
Scammers
Scammers
Tried to purchase three units and they added multiple items to the invoice without approval. Do not respond to requests for refunds or order cancelations.
21 de novembro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi there,
I am deeply sorry to hear about your experience, and I completely understand how upsetting this must be for you. It's never our intention for our customers to feel this way, and I sincerely apologize for any confusion caused by unauthorized items being added to your order. This is certainly not the way we want to operate, and I truly regret that you’ve encountered this issue.
I will personally make sure you are refunded for any unwanted items and address this as a top priority. I’ve used the Trustpilot feature to ask for your order details, as this is a different platform, and we can’t view complete information here. Once I receive your order number, we will escalate your case and resolve it as quickly as possible.
Thank you for your patience, and I am here to help get this sorted out for you.
Sincerely,
JD from Ozzi Mozzie
Scammers
My wife was scammed by this company, for some reason she apparently ordered mosquito zappers on several occasions! with the money coming out via PayPal. She has contacted the company and been ignored several times, she has also contacted PayPal and her bank. This company will rob you please do not let them get your PayPal or bank details.
Further to my last they have sent a message via Trust pilot saying they will look into this. My wife never placed an order even though she received a ref no, she received no goods whatsoever (that she didn't order yet this company have took money from her account on 2 occasions on the same day.
6 de agosto de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi Sean,
I am so sorry to hear about what happened, and I completely understand your frustration. It’s truly concerning to hear that your wife has faced this issue, especially with payments being made through PayPal and not receiving the support needed. I can only imagine how stressful and upsetting this situation must be for both of you.
Please know that I’ll personally make sure this is taken care of and that your wife is refunded for any unwanted charges. To help resolve this matter as quickly as possible, I’ve used the Trustpilot feature to ask for your order details, as we cannot view your full information on this platform. Once I have the order number, we’ll make this a top priority and work on getting everything sorted out.
I’m here to help, and I assure you that we’ll address this as quickly as we can. Thank you for bringing this to our attention.
Sincerely,
JD from Ozzi Mozzie
Air cooler product is useless
Air cooler product is useless, a $20 fan works better. I got charged for expedited shipping and extended warranty I absolutely did not want or check when ordering. It took ages to arrive, and despite requesting a refund I did not get one.
This company is a scam. Do not purchase
21 de novembro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi there,
I’m really sorry to hear about your experience, and I completely understand how frustrating this situation must be for you. It’s deeply concerning to hear that you were charged for things you didn’t want, like expedited shipping and an extended warranty, and that your product didn’t meet expectations. I also understand how disappointing it must be to deal with delays and a lack of resolution when you’ve requested a refund. I truly apologize for the frustration this has caused.
Please know that I’m here to help, and I’ll personally make sure that you are refunded as soon as possible. In order to do this, I’ll need your order number, as we’re unable to see full order details through this platform. I’ve used the Trustpilot feature to request your order information, and I kindly ask that you respond as soon as possible so that we can prioritize your case and resolve this for you.
I truly appreciate your patience, and I sincerely apologize again for this experience. Rest assured, I’ll be doing everything I can to get this sorted for you.
Sincerely,
JD from Ozzi Mozzie
"Ozzi Mozzie - Overhyped and Deceptive Product"I deeply regret purchasing this…
I deeply regret purchasing this product. Despite being heavily marketed as an exceptional cooling solution, it’s nothing more than a glorified desk fan—and an underwhelming one at that. It doesn’t cool a room as promised and is far worse than similar products available at budget stores.
To make matters worse, the company’s customer service has been appalling. I’ve exchanged 6–7 emails requesting a refund and offered to return the product, yet they continue to provide excuses and refuse to honor their so-called “money-back guarantee.” Their terms are misleading—they claim you can't get a refund if the product has been used, yet how else could one determine it doesn’t perform as advertised?
In my case, I only turned the fan on and never even added water, yet they still deny a refund. Adding insult to injury, the fan arrived with a twisted front panel, rendering it even more disappointing.
This has been the most frustrating online shopping experience I’ve had in years. If you’re considering purchasing this product, I strongly urge you to read the reviews beforehand. I now have a $68 fan that is entirely useless, and the issue remains unresolved.
27 de novembro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi Carina,
I am truly sorry to hear about your experience, and I completely understand your frustration. It is deeply disappointing to learn that the product did not meet your expectations and that you had issues with our customer service. This is absolutely not the level of service we aim to provide, and I apologize for the inconvenience this has caused.
I want to assure you that I will personally reach out to you to ensure you're refunded, as this situation should never have gone unresolved. I understand how upsetting it must be to feel misled, and I will work quickly to address all of your concerns.
Regarding the condition of the fan, I’m incredibly sorry to hear about the twisted front panel—it’s unacceptable for a product to arrive in that condition, and I’ll be sure to look into this issue as well.
Again, I apologize for the frustration and inconvenience you’ve experienced, and I’ll reach out directly to make sure we resolve this promptly.
Sincerely,
JD from Ozzi Mozzie
Don't go near this company
Don't go near this company. To my surprise I received confirmation that I had purchased 4 of the items even though I only ordered one.
I was also advised that it was in US dollars, however no where was it mentioned on the promotion that it was in a different currency. I was also charged for expedited shipment and extended warranty when I never clicked on those boxes.
I wrote to the company within 5 minutes of receiving the confirmation and received a reply saying that due to the high volume that they are handling , please expect a delay in our response. Be assured that we are committed to addressing your inquiry within 48 business hours. I have tried to cancel the Paypal transaction and Notified my bank hopefully these transactions can be stopped.
Be very careful dealing with this company. What I first thought was an order for around $60 turned out to be a total of over $320
27 de novembro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi Karen,
I am so sorry to hear about the issues you've faced with your order, and I completely understand how frustrating and confusing this situation must be for you. This is absolutely not the experience we intend to provide, and I sincerely apologize for the confusion with the currency, extra charges, and the unexpected shipping costs.
Please know that I will personally make sure you're refunded for the additional charges, and I will do everything I can to prevent this from happening again. To assist you further and expedite the process, I’ve used the Trustpilot feature to request your order details. Once I have that, I’ll reach out directly to make sure everything is resolved quickly.
Again, I am truly sorry for any inconvenience this has caused, and I’m committed to getting this sorted for you.
Sincerely,
JD from Ozzi Mozzie
Don't BUY!
This company tricks the customer into paying double the initial pricing by claiming to be an Australian company but charging in US dollars! I asked to cancel the order but no-one responded to my request! BUYER BEWARE!
7 de novembro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi Justine,
I’m truly sorry to hear about your frustrating experience. I completely understand how upsetting it must feel to be charged in a different currency and not receive a timely response when you asked to cancel. This is certainly not the experience we want for our customers.
I’ll reach out to you directly to ensure you are refunded and to address this issue personally. Your concerns about unclear pricing and communication are valid, and I’ll be sharing this feedback with our team to prevent such issues in the future.
Thank you for bringing this to my attention—I’m here to make things right.
Sincerely,
JD from Ozzi Mozzie
SCAM - steer well clear of Ozzi Mozzie
The Mozzie zappers do not work. Simple as that. When I contacted to request a refund (per their 90 day money back guarantee) I was told the most they would give me is 30% of what I've paid because I've used the product once (which I needed to do, to know it doesn't work...). Despite claiming to be an Aussie company, you're charged in US dollars (though this isn't mentioned anywhere obvious) and the product then ships from China.
Stay away from this company at all costs. Zero stars wasn't an option but should be.
25 de novembro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi Jenni,
Thank you for bringing this to my attention. I’m deeply sorry for the frustration and disappointment you've experienced, and I completely understand how upsetting this situation must be.
From your concerns about the product's performance to the challenges with the refund process and the misleading details about our company and charges, I want to assure you that your feedback is heard loud and clear. The experience you've described is far from the standard we aim to provide, and for that, I sincerely apologize.
I'll reach out to you directly to ensure that you are refunded appropriately. Your trust in our company means a lot, and I want to make this right for you.
Thank you for sharing your experience—it’s invaluable for us to improve and address these issues properly. Please rest assured that I’m personally committed to resolving this for you.
Sincerely,
JD from Ozzi Mozzie
Useless
Every good review for this product has to be fake. DO NOT WASTE YOUR MONEY. It's made of cheap plastic, is tiny, and simply does not work!
25 de outubro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi Eileen,
I am truly sorry to hear about your disappointment with our product. It’s incredibly upsetting to know that the product did not meet your expectations and left you feeling misled. The concerns you’ve shared about the product's quality, size, and functionality are serious, and I deeply regret the frustration this has caused.
I want to personally ensure that you are refunded for this experience. I’ve used the Trustpilot feature to request your order details so I can address this for you as quickly as possible. Please respond whenever you’re able so I can take care of this for you.
Your feedback is essential and will be shared with our team to ensure improvements are made. Thank you for bringing this to my attention, and I’m here to make things right.
Sincerely,
JD from Ozzi Mozzie
The Ozzi Mozzie Aircon DOES NOT WORK. Does not Cool.
The Ozzi Mozzie Aircon does not work as described. It does not cool the air in a small room at all. It is a total and complete waste of money. Also the noise will give you a headache after an hour.
The water lasts 1 1/2 hours maximum. In a room sized 3 x 4 meters at 26.2 degrees Celsius, NO CHANGE in temperature was reached. This was a cool day and tested in the evening.
This is as useless as garbage. Robbery after being lied to. Thievery. Extortion. An absolute rort.
Dont buy it.
24 de novembro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi Jen,
I am truly sorry for your frustrating experience with the Ozzi Cool. It’s incredibly disappointing to hear that the product did not perform as expected and that it left you feeling misled and dissatisfied. The issues you’ve described—lack of cooling, excessive noise, and the water capacity—are all serious concerns, and I deeply regret that you’ve had to go through this.
I want to personally ensure that you are refunded. I’ve used the Trustpilot feature to request your order details so I can address this promptly. Please respond at your earliest convenience so I can take the necessary steps to resolve this for you.
Your feedback about the product is valuable, and I will make sure it’s shared with our team for review. Thank you for bringing this to my attention—I’m here to make this right for you.
Sincerely,
JD from Ozzi Mozzie
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