Deliberately obtuse purchasing procedure, clearly designed to scam you into paying more than you wish - avoid at all costs. Signs you up to a membership (why anyone would need this is beyond me) and... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
So many red flags. Dodgy website, constant upsell, no checkout review before payment. Ended up somehow ordering more than one. Emailed them immediately to amend the order which, would you believe, "wa... Ver mais
Appalling. This company is based overseas. I tried to cancel immediately and was unable to but was eventually offered a partial refund I ordered in December - still waiting for the refund and th... Ver mais
Absolute scammers. As soon as I placed an order, I felt really uncomfortable with it and immediately emailed to cancel my order. They said I couldn't, but they'd help me to return it after it arrived... Ver mais
1,8
Ruim
774 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 56% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
UPDATE: OZZI-MOSSI and PAYPAL suck
UPDATE:
Product has never arrived. Product was shipped from China (surprise surprise !!) with a 'bogus' courier which didn't deliver to my area (Brisbane - 3rd largest city and major urban conurbation) in Australia, so was handed off to AusPost ... but they have never heard of the package according to the supplied tracking number. I had similar experiences in ordering to others, misleading bogus webpage, misleading product manufacturing information, billed in $US despite purporting to be Aussie, billed for services not asked or agreed, ignorance of immediate cancellation etc.
This SCAM coampany really should be taken down in Australia by the Australian authroities given how is continues to rip-off Australians for significant amounts of money.
More over, PAYPAL is also at BIG fault here. Reading the reviews with so many referring to payment using PAYPAL (like me). I have advised PAYPAL both by email and snail mail, it has a responsibility to ensure that ALL sellers using its payment service are actually legitimate and compliant with proper and decent practices. I referred PAYPAL to this website (link) and told them to read through the many many SCAM, WARNING SCAM headings .... but PAYPAL simply refuses. For my part, I have dumped PAYPAL as I can no longer TRUST it to safeguard my interests when it is tacitly supporting SCAMMERS ripping off ordinary, good folk. I suggest others do likewise to get the message through to PAYPAL that if you are not part of the solution then you too are part of the SCAM !
PAYPAL SUCKS (not just ozzi-mossie) !
30 de outubro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi Warren,
I am deeply sorry to hear about your experience and the frustration it has caused. Not receiving your product and dealing with issues like misleading information, unexpected charges, and an unhelpful shipping process is absolutely unacceptable. I can only imagine how upsetting and exhausting this situation must have been for you.
I want to assure you that I’ll reach out to you directly to ensure you are refunded properly and to help resolve this matter. Your concerns about the shipping, currency, and billing are valid, and I deeply regret that you were put in this position.
Your feedback about both our practices and PayPal is incredibly valuable, and I will make sure it’s shared with the relevant teams to prevent situations like this from happening again. I truly appreciate your patience, and I will do everything I can to make this right for you.
Sincerely,
JD from Ozzi Mozzie
Beware everybody!!
I went on their site to order one mosquito zapper and was charged for FIVE !!! Pay pal got one charge back for me but despite sending Ozzie Mossie 3 emails I still have been charged for FOUR that I did not order. I am a pensioner and am out of pocket$142.84 Stay away from them.
13 de novembro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi Dennis,
I am deeply sorry to hear about your experience, and I can’t imagine how frustrating and stressful this must have been, especially as a pensioner managing your expenses. This situation is absolutely not what we want for our customers, and I sincerely apologize for the multiple charges and lack of response you’ve faced.
I want you to know that I will reach out to you directly to ensure you are refunded properly and to make this right for you. Your trust is incredibly important to us, and I am committed to resolving this matter as quickly as possible.
Thank you for bringing this to my attention, and again, my heartfelt apologies for the inconvenience and frustration this has caused.
Sincerely,
JD from Ozzi Mozzie
THIEVES AND LIARS!If I could give them 0 stars that's…
If I could give them 0 stars that's what they would get! They cheated me-a senior citizen barely getting by on my meager social security, out of $75.00! I ordered 1 t.v. antenna, and it said that I could get 3 more for only $75.00 more and I pressed the NO THANK YOU BUTTON. I only have one TV, and that $75 was supposed to pay for my monthly medications.Well,they STOLE $75.00 from my debit card and I had to go all month without my heart,blood pressure and my migraine medications! Within 2 minutes of ordering,I tried to have it fixed and they Lied to me and said that my "4" t.v antennas had already shipped! In 2 minutes. THIEVES AND LIARS! That was 2 months ago, and just now I got notified by my debit card that they Just tried to Steal Another $35.00! Companies like that ought to be Shut Down for doing this kind of business!!
23 de novembro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi Kathy,
I am absolutely heartbroken to read about your experience, and I want to sincerely apologize for the distress and frustration this has caused you. I can’t imagine how difficult it must have been, especially with the impact it had on your ability to manage important expenses like medication. Please know that I take your concerns very seriously.
It’s completely unacceptable for you to be treated this way, and I deeply regret that you had to go through this. I will personally reach out to you to ensure that you are refunded properly, and I’ll do everything I can to make this right for you. I understand how crucial it is to resolve this situation quickly, and I’m committed to getting it sorted out.
Thank you for bringing this to my attention, and again, my heartfelt apologies for what you've experienced.
Sincerely,
JD from Ozzi Mozzie
Read the reviews first before you order
I purchased a product called Ozzie Cool a couple of days ago and even though I received a notification that the payment was declined on 2 occasions, on the third attempt it went through.
To my surprise I then received confirmation that I had purchased 4 of the items even though I only ordered one.
I was also advised that it was in US dollars, however no where was it mentioned on the promotion that it was in a different currency. I was also charged for expedited shipment and extended warranty when I never clicked on those boxes.
I wrote to the company within 15 minutes of receiving the confirmation and received an email the next day advising that all shipments are shipped out within the first hour, which I find truly hard to believe.
I have now notified Paypal who has reversed the transactions, so hopefully that will be the end of it.
To summarise, please be very careful dealing with this company. What I first thought was an order for around $60 turned out to be a total of over $320
23 de novembro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi Peter,
I am so incredibly sorry to hear about the issues you've experienced with your order, and I can completely understand your frustration. It’s disheartening to feel like something was out of your control, especially when you didn’t intend for those additional charges to happen. I deeply regret that you had to go through this, and I truly appreciate you taking the time to share your feedback with us.
I want to assure you that I’ll reach out to you directly to make sure that you are refunded properly, and I will do everything I can to resolve this situation for you. I’m very sorry for the confusion with the order and the unexpected charges, and I understand how important it is for this to be handled quickly and accurately.
Thank you for your patience, and again, my sincerest apologies for the inconvenience.
Sincerely,
JD from Ozzi Mozzie
Cancelled immediately - refuse to refund (now rectified)
UPDATE: JD has reached out and rectified the issue and ensured I received a refund. Once JD was in touch - everything moved quite quickly which I am appreciative of. For that I am changing my 1 star to 4 stars as the customer service from JD was good. Leaving the original review below in case others have the same issue
______
I ordered a few units at 12:47AM this morning (Sunday) after reading that the units ship within a business day or two (as their shipping policy states), thinking they would arrive in a few days as per their shipping policy
Once I got my order confirmation it said 10-15 business days.
I cancelled the order immediately / 10 minutes later at 12:57am to explain that I’d like to cancel the order due to the misleading shipping times I need something quicker for my business.
At 7:02am I receive a response saying the order has been shipped and there’s nothing they can do now.
There was no shipping confirmation email which is normally generated upon fulfilment (this is how shopify works) + I doubt they would have packed and shipped over the 6 hours of the early morning (and on a Sunday as per their shopping policy states “business hours”
I have started the process for a chargeback with the bank which should return the money and give Ozzi Mozzie a charge back fee from shopify
24 de novembro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi Bianca,
I am so deeply sorry to hear about your experience, and I can absolutely understand your frustration. It’s incredibly disappointing when things don’t go as expected, especially when time is critical for your business, and I regret that we did not meet your expectations in this instance.
I want to personally ensure that this situation is resolved and that you are refunded properly. I’ve used the Trustpilot feature to ask for your order details, so please respond whenever you can, and I’ll make sure everything is taken care of. I truly apologize for the lack of communication you’ve faced, and I’m committed to doing everything I can to make this right for you.
Thank you so much for your patience, and I sincerely apologize for the inconvenience this has caused.
Sincerely,
JD from Ozzi Mozzie
To JD @ ozzimozzie
To JD @ ozzimozzie. My order number was #425809. Thank you for responding to me.
23 de novembro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi Jose,
I’m so sorry to hear about your experience, and I truly understand how frustrating this situation must be for you. It's incredibly important that you feel supported and confident in your purchases, and I deeply regret that we let you down in this regard.
I want to personally ensure that this matter is resolved for you as quickly as possible, and I will reach out to you directly to make sure you are refunded properly. Please know that I’m here to help and will do everything I can to make things right.
Thank you so much for your patience, and again, I sincerely apologize for the inconvenience you've experienced.
Sincerely,
JD from Ozzi Mozzie
Beware of placing orders with this company!!…
Like a number of reviews I had issues at checkout with the Ozzie heater….payment declined…. I read the reviews about potential fire risks with the heater and thought perhaps fortunate payment has been declined! Surprise next day I get notification from Ozzimozzie that it has taken the full amount from my bank account! I contacted Ozzimozzi via WhatsApp asking for them to immediately refund me my money and got a reply saying they couldn’t find my payment and would I send them the details of which company I had paid! I replied via WhatsApp with a copy of their email and order number! Ozzimozzie read my message on the 18/11/24 and to date no response despite sending a further two WhatsApp messages!!
From my experience be very careful dealing with this company! I will update if I receive any further contact from Ozzimozzie.
11 de novembro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi there,
I am truly sorry to hear about your experience, and I completely understand your frustration. It must have been extremely unsettling to see the payment go through after experiencing issues at checkout and receiving no follow-up when you reached out. I sincerely apologize for the lack of communication and for the inconvenience this has caused you.
I will personally ensure that your refund is processed as quickly as possible, and I’d like to take care of this matter directly for you. I’ll need your order number to proceed, and I’ve used the Trustpilot feature to request those details from you. Please respond when you can, and I’ll take immediate action to resolve this for you.
Thank you for your patience, and I deeply regret the trouble this has caused.
Sincerely,
JD from Ozzi Mozzie
Refund urgently
I Ordered one cooling unit ended up with 4 on order no. 445169
I immediately tried to cancel the order was emailed and told it was too late they were shipped,
(IMPOSSIBLE IN LESS THAN 10MINS)
I was offered a 30%credit off the $209. Invoiced I said no to this wanted refund only required 1 unit
Then I checked my bank to find they had taken $323.87 off my card !!!!
I am 78 yrs old in ill health and this has traumatised me i need this credit to be actioned immediately thank you
21 de novembro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi Jean,
I’m deeply sorry to hear about your experience and the distress it has caused you, especially given your health concerns. I completely understand how upsetting it must be to face unexpected charges and feel like your concerns weren’t immediately addressed.
The confusion with the multiple units and the additional charges is unacceptable, and I regret the frustration this has caused. The delay in resolving this must be incredibly stressful, and I want to assure you that I’ll reach out to you directly to make sure you are refunded.
Please know that your trust and well-being are important to us, and I am here to make this right for you.
Sincerely,
JD from Ozzi Mozzie
Has been great so far
Has been great so far. No bugs inside where our unit it set up.
22 de novembro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi Breeanna,
Thank you so much for your lovely feedback! I’m thrilled to hear that your unit has been working so well and keeping the bugs at bay. It’s fantastic to know that your indoor space is now a bug-free zone—that’s exactly what we aim for!
Your support and kind words mean a lot to us. If there’s anything you need or if you’d like to share more about your experience, I’m always here to help.
Sincerely,
JD from Ozzi Mozzie
my complaint
responded immediately to my complaint, reimbursed my payment and just as fast
21 de novembro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi Margaret,
Thank you so much for sharing your experience! I'm thrilled to hear that we could resolve your concern quickly and to your satisfaction. We always strive to provide the best possible service, and it's wonderful to know we met that standard for you. Your feedback truly means a lot to us!
If you ever need anything else or have more questions in the future, please don't hesitate to reach out.
Sincerely,
JD from Ozzi Mozzie
Resposta da OM Australia
Hi Siobhan,
I’m really sorry to hear about your experience, and I completely understand how frustrating it must be to expect a product to work as promised, only to have it fall short. I genuinely apologize that the device didn’t perform as expected, and I can only imagine how disappointing it must have been to have mosquitoes buzzing around despite using the product.
Please know that I’ll reach out to you directly to ensure you are refunded, as this is not the experience we want for our customers. Your feedback is incredibly important, and we will be reviewing this issue to improve our products.
Thank you for bringing this to our attention, and I’ll be in touch with you shortly to resolve this matter for you.
Sincerely,
JD from Ozzi Mozzie
Good luck if it shows up
They aren't Australian and they clearly drop ship cheap products from China. I fell for the scam and when their delivery partner claimed it was delivered it was evidently not there. Yun express have no help service here so there's nothing that can be done. 0/10 do not recommend.
20 de novembro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi Josh,
I'm truly sorry to hear about the difficulties you've faced with your order, and I completely understand your frustration. I know how disappointing it can be when a product doesn't arrive as expected, especially when there's confusion with delivery.
I want to assure you that this is not the experience we aim to provide, and I sincerely apologize for the inconvenience this has caused. I'll personally reach out to you directly to make sure you're properly refunded and help resolve this matter as quickly as possible.
Please know that we are taking your feedback seriously to ensure improvements are made moving forward. Thank you for bringing this to our attention, and I hope to resolve this for you soon.
Sincerely,
JD from Ozzi Mozzie
Not Australian
After watching the "Australian video" I proceeded to purchase 1 unit for $44. Thankfully I decided to PayPal which is a lot safer, once I logged in etc I noticed the amount I was going to be charged was $104!
I then noticed the US dollar? So much for an Australian company using Australian scenery etc...
I then tried to find a contact phone number and the only contact info I could obtain was an email. This is always a red flag for me when they don't provide contact info.
I feel this is a scam and should be reported as I have done on Instagram.
20 de novembro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi Heath,
I am really sorry to hear about the confusion and frustration you've encountered with your order. I completely understand how unsettling it must feel to see unexpected charges and feel misled after watching an ad that seemed to represent an Australian company.
Please rest assured, this is not our intention, and I deeply regret that we haven’t met your expectations. I will personally make sure you are refunded properly. To do this as quickly as possible, I’ll need your order number. I’ve used the Trustpilot feature to ask for your order details—could you please respond with that information?
I genuinely appreciate you bringing this to my attention, and I’ll ensure we address your concerns as quickly and thoroughly as possible. Thank you for your patience as we work to resolve this for you.
Sincerely,
JD from Ozzi Mozzie
Fell for the slick online presentation…
Fell for the slick online presentation ordered a unit and a remote no confirmation just some buff email the next day about pest control products I’d supposedly enquired about previously! No contact from email whatsoever ave now seen severs very similarly worded presentations with different actors for the same item at different prices it’s obviously a scam and as such I have passed the details I do have onto the UK online fraud police (Action Fraud) if you’re reading this before ordering cancel your order and walk away because it’s a total scam!
13 de novembro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi Robert,
I am truly sorry to hear about your experience, and I completely understand your frustration. I can only imagine how disheartening this must be, especially after trusting an online purchase, only to feel misled. I want to sincerely apologize for the confusion around your order, the lack of confirmation, and the frustration you’ve experienced.
I take your concerns very seriously, and I’ll make sure to personally follow up and ensure you are refunded properly. To help us resolve this issue swiftly, I’ll need your order number. I’ve used the Trustpilot feature to ask for your order details—please respond with that information when you can, and I’ll take immediate action to get this sorted for you.
Again, I am deeply sorry for this experience, and I appreciate your patience as we work together to resolve it. Thank you for bringing this to my attention, and I’m here to help you through it.
Sincerely,
JD from Ozzi Mozzie
They are scamming money
They are scamming money. The charge in US currency but don't state that at checkout. They state they are in the US but have a returns office in China. The Australian ABN which they provided is not correct. They give you only half credits and have made the return RMA very complicated, so that you only take a half a refund. At checkout it's complicated and in their favour to OVERCHARGE, they have now so many dissatisfied customers in Australia. On giving a refund they have illegally gone in and recharged credit cards.
UPDATE: THAT REPLY BELOW IS THE GOLD STANDARD REPLY HE/SHE GIVES ON ALL PLATFORMS, THEY ARE SCAMMING OFF AUSTRALIANS. I THE ABN NUMBER THEY HAVE PROVIDED IS INCORRECT, THAT'S A WARNING TO ALL.
12 de novembro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi Karen,
I’m truly sorry to hear about your experience, and I completely understand your frustration. I can assure you that this is far from the experience we want to provide. I want to apologize for the confusion around the charges, currency, and refund process, and I truly regret any inconvenience this has caused you.
I want to personally ensure that you are refunded properly. To help us resolve this as quickly as possible, I’ll need your order number. I’ve used the Trustpilot feature to ask for your order details; could you kindly respond with that information? Once I have the details, I will make sure everything is sorted for you.
Thank you for your patience, and I look forward to getting this resolved. I'm here to help!
Sincerely,
JD from Ozzi Mozzie
I finally got my $80 refund
I finally got my $80 refund. The only reason I got it was because I was relentless in pushing this issues, with multiple bad reviews. It took 4 months to get it. They offered me a $50 credit, if I deleted my previous reviews and gave them a 4 star rating. There is no way I would ever buy anything from this company. My rating and review stands. THIS IS A HORRIBLE COMPANY!! AVOID BUYING ANYTHING FROM THEM. THEY HAVE NO INTEGRITY!!
18 de novembro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi Mark,
I’m sorry to hear that you feel this way and appreciate you sharing your concerns. I want to acknowledge the frustration you experienced with the delay in your refund process. However, I must clarify that the prolonged timeline was due to multiple instances where the details you provided were incorrect, which unfortunately delayed our ability to resolve the matter efficiently. Had the correct information been provided initially, this could have been resolved much sooner. I also want to emphasize that writing multiple reviews does not impact the resolution process, as Trustpilot counts only the latest review. Regardless, I deeply regret the inconvenience this caused and appreciate your feedback—it serves as a reminder of the importance of clear and accurate communication on both sides.
Sincerely,
JD from Ozzi Mozzie
Wish I had come here first before…
Wish I had come here first before trying to order something from this very deceptively structured ordering system employed by Ozzie Mozzie.
As others have noted - I thought I was buying from an Australian company, only to be charged in USD$
I abandoned the purchase process after battling thru numerous pop-up windows, never completing the PayPal order process, only to receive an email 24 hours later from the company thanking me for my order for the WRONG product. No order number - no nothing. I never completed the PayPal order, so it’s a mystery to me how this order allegedly went thru. An immediate email to cancel elicited the same “sorry, it’s already processed” reply. Extremely deceptive process. Very dissatisfied.
16 de novembro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi Caroline,
I’m truly sorry to hear about your frustrating experience and want to acknowledge every concern you’ve raised. I understand how upsetting it must have been to feel misled by the ordering process, particularly with the unexpected USD charge and receiving an order confirmation for the wrong product. It’s concerning that you didn’t complete the PayPal process but still received an email about the order. I deeply regret the inconvenience caused by this situation and the frustration of being told the order had already been processed despite your immediate cancellation request. I’ll reach out to you directly to ensure you are refunded and address this matter properly. Your feedback is invaluable and will help us improve our systems to avoid similar issues in the future.
Sincerely,
JD from Ozzi Mozzie
Stay away
I too was mislead into purchasing 5 units instead of 2. It was clear that they were not going to take them back so they offered me a partial refund. 6 weeks and 11 emails later I am still being told that they understand my frustration and that they will expedite my refund. Don’t think there is even a real customer support person, just a bot responding. Absolute scam. I also believed what I was buying was an Australian product, when in fact it looks like it came off the shelf at the $2 shop. I will keep emailing until I see my refund. Don’t bother with this product or this company
6 de outubro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi Helen,
Thank you for sharing your experience, and I’m deeply sorry to hear about the issues you’ve faced. Your frustration is completely valid, and I sincerely apologize for the misleading aspects of your purchase, the prolonged wait for your refund, and the lack of resolution despite your persistence.
It’s disappointing to hear that you were misled into purchasing more units than intended and that your expectations of the product and our support were not met. The delays and repetitive responses you’ve encountered are unacceptable, and I want to assure you that I’m here to help.
I’ll personally make sure your refund is processed promptly. To move forward, I’ll need your order number. I’ve used the Trustpilot feature to request your order details—please respond so I can address this directly and ensure the resolution you deserve.
Thank you for your patience, and I’m committed to making this right for you.
Sincerely,
JD from Ozzi Mozzie
Awful customer service
Awful customer service
Accidently ordered extra items which i couldnt cancel as there is no option to view your basket before purchase. Placed the order at 6.54am contacted the company at 7.01am by email requesting a refund got a response at 8.36am to say that the order had already been shipped and couldnt be amended! 4 days later according to the site my order is still being processed!! Wouldnt recommend at all
11 de novembro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi Gill,
Thank you for taking the time to share your experience. I’m truly sorry to hear about the frustration you’ve faced with your order and our customer service.
It’s completely understandable how upsetting it must be to accidentally order extra items without being able to review your basket and then have your refund request denied despite contacting us so quickly. The added frustration of being told your order had already shipped—only to see it marked as still processing days later—is unacceptable. This is not the level of service we strive to provide, and I deeply regret the inconvenience caused.
I’d like to personally ensure that you are refunded properly for the extra items. To assist you further, I’ll need your order number. I’ve used the Trustpilot feature to request your order details, so please respond, and I’ll get this resolved for you as quickly as possible.
Thank you for your patience, and I’m here to make this right.
Sincerely,
JD from Ozzi Mozzie
Pop ups on this site.
Watch out for the pop up I got charge for something I did not order, never even went to checkout, I got no confirmation of my order. When I complained they said it was too late it had already been sent.
18 de outubro de 2024
Avaliação não solicitada
Resposta da OM Australia
Hi Wendy,
I’m genuinely sorry to hear about this experience and the frustration it’s caused. I can completely understand how upsetting it must be to find a charge for something you didn’t intend to order, especially without receiving any confirmation.
I want to make sure you’re fully refunded and will handle this personally. I just need your order number to locate the details. I’ve sent a request through the Trustpilot feature, so if you could respond with that information, we can work on resolving this right away.
Thank you for reaching out, and again, I’m very sorry for the inconvenience and any disappointment caused. I’m here to help get this sorted for you.
Sincerely,
JD from Ozzi Mozzie
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