Pay Per Week Avaliações 

700
•
O TrustScore é 4 de um total de 5

4,0

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I arranged a new agreement with payperweek.co.uk for a new mattress paid a deposit of £40 and then I was told I wouldn't received my item until another two payments of £10 was paid before they could s... Ver mais

Avaliado com 5 de um total de 5 estrelas

Had an attic carpet fitted, it’s a massive room and needed a full sized carped with another piece added to accommodate the stairs, they did it amazingly… My second order the kingsize ottoman b... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I had a consultation with Billy today who was absolutely brilliant. He explained the process and time scale for the fitters to be in contact. He was just so polite and kind. I will come back to... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Excellent service could not do enough for you.Sue was excellent with her customer service. If was not for pay per week carpets we would not of been able to do our whole bungalow. Now done all the bung... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Carpetes
  2. também em
  3. Fornecedor de Armários Embutidos
  4. Loja de Móveis para Quartos

Escrito pela empresa

Pay Per Week is open for business with home appointments, deliveries and fitting services available. Our agents follow government guidelines carefully and will social distance when visiting your home. You can read our guidelines here about safe home deliveries. Your health and safety is our main concern. Alternatively, email info@payperweek.co.uk. We aim to reply to all enquiries within 48 hours.


Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

700 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 85% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,0

Todas as avaliações

(700)

109 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great service from start to finish rep…

Great service from start to finish rep Mike Was amazing throughout highly recommended

2 de junho de 2025
Avaliação não solicitada
logotipo da Pay Per Week

Resposta da Pay Per Week

Thank you so much for the 5 star review! We are so pleased to hear you are happy with the service we provide, and I will pass on your feedback also. Kind Regards, Rebecca @ PPW

Avaliado com 5 de um total de 5 estrelas

Bought a bed from this place

Bought a bed from this place. Mike, the rep was the one who helped me with everything. From start to finish. Top guy. Would defo recommend.

19 de maio de 2025
Avaliação não solicitada
logotipo da Pay Per Week

Resposta da Pay Per Week

Hello Tony, thanks so much for the 5* review! I will be sure to pass this feedback on. Kind Regards, Rebecca @ PPW

Avaliado com 5 de um total de 5 estrelas

My sales agent was lovely very friendly…

My sales agent was lovely very friendly and polite, she was very understanding. I love the fact that she didnt take an advantage of how desperate iam for a new bed but didn't have the deposit she easnt push me to pay it or try n get the money to pay the deposit I told her I could it next week she said ok we can sort something out will 💯 use this company again.

10 de junho de 2025
Avaliação não solicitada
logotipo da Pay Per Week

Resposta da Pay Per Week

Hello Laura, thank you so much for the review! I will make sure to pass this great feedback on to the agent and their manager! Thanks again, Rebecca @ PPW

Avaliado com 5 de um total de 5 estrelas

Mike Hoy was my sales rep

Me and my wife booked an appointment and a sales guy called Mike Hoy contacted me to arrange an appointment, when he visited our home he made us feel very comfortable and he seemed very knowledgeable, we would definitely recommend him and pay per week.

3 de março de 2025
Avaliação não solicitada
logotipo da Pay Per Week

Resposta da Pay Per Week

Hello, thank you so much for the 5* review. we really appreciate it! Thanks, Rebecca @ PPW

Avaliado com 5 de um total de 5 estrelas

Mike was very helpful this is the…

Mike was very helpful this is the second time I've had Mike come and do measurements he's always well manner and great chat
Got my carpet done in January and still looks amazing just placed my second order for my living room and sons bedroom I can't wait to see the end results

9 de junho de 2025
Avaliação não solicitada
logotipo da Pay Per Week

Resposta da Pay Per Week

Hello Siobhan, thank you so much for the great review! We are so pleased to hear you are happy with your carpet. Kind regards, Rebecca @ PPW

Avaliado com 1 de um total de 5 estrelas

Awful customer service

Honestly I wish I’d listened and read the reviews more. Shocking customer service the lady on the phone needs training she’s disgusting to say the least. Waited for a sofa, oh it came but the drivers swearing and luckily I have caught it on ring door bell. They said it didn’t fit but if you listen to the man he said he is not f***ing around and did not try. Took photos to send to themselves, I receive a text saying sofa been delivered … erm no it hasn’t, NOONE from here called me to explain anything so I have had to chase numerous time, advised I want to cancel and that I’d be charged for that I don’t think so I have no goods, wasting money on chasing. Luckily my bank listened to me and refunded my £300 I am not being scammed. Avoid avoid avoid

Update - Rebecca if you are the rude lady who constantly answers the phones then no I won’t be dealing with you at all. The customer service is shocking. & like I said on Facebook the video is on TikTok I am not longer wasting my time

2 de junho de 2025
Avaliação não solicitada
logotipo da Pay Per Week

Resposta da Pay Per Week

Hello Samantha, I am sorry to hear you are dissatisfied with the service. We have asked you multiple times to send in the ring door bell footage so that we can review and then take necessary disciplinary action if required. We did provide you with the measurements of the sofa to make sure it would fit, and unfortunately the delivery drivers could not access the back of the property to try and get the sofa through another door. If you wish to discuss this further, please email me at rebeccagreen@payperweek.co.uk, or call me at 01709 732641. Kind Regards, Rebecca.

UPDATE - Hello, I have not spoken with yourself but do wish to, in order to resolve this for you. Please either call or email me to discuss further. Thanks, Rebecca @ PPW

Avaliado com 5 de um total de 5 estrelas

So far so good nice customer services

So far so good nice customer services. Lovely ppl who came to install my bed.
Only downside was time 6 am to come and fit my bed and install it. I would say that time is a bit excessive and complaints from neighbours due to screwing and installing a bed at 6 am. Other than that it has all been ok so far

2 de maio de 2025
Avaliação não solicitada
logotipo da Pay Per Week

Resposta da Pay Per Week

Hello Sally, thank you so much for the 5 star review! Really happy to hear your happy with the delivery drivers and product. Thanks, Rebecca @ PPW

Avaliado com 5 de um total de 5 estrelas

Couldnt be more pleased

Couldnt be more pleased, take an amount that suited my budget, so glad i chose this company.

4 de abril de 2025
Avaliação não solicitada
logotipo da Pay Per Week

Resposta da Pay Per Week

Hello Denise, thank you so much for the great review! Thanks, Rebecca @ PPW

Avaliado com 5 de um total de 5 estrelas

Couldn’t be more happier with the…

Couldn’t be more happier with the service my sales rep was Justin 100% customer service skills ,Justin spent a lot time helping me (I bet he hated me at the end hehe) would highly recommend pay per week thanks Justin

22 de maio de 2025
Avaliação não solicitada
logotipo da Pay Per Week

Resposta da Pay Per Week

Hi Sarah, thank you so much for the great review! I will be sure to pass this feedback on to Justin and the management team. Kind Regards, Rebecca @ PPW

Avaliado com 5 de um total de 5 estrelas

Mike that came out was brilliant…

Mike that came out was brilliant explained everything funny with it very helpful not pushing for a sale 100%

20 de maio de 2025
Avaliação não solicitada
logotipo da Pay Per Week

Resposta da Pay Per Week

Hi Debbie, thank you so much for the review! We're so pleased to hear you had a great experience, and I will be sure to pass your positive feedback on also! Kind regards, Rebecca @ PPW

Avaliado com 5 de um total de 5 estrelas

Amazing company the salesman John went…

Amazing company the salesman John went above and beyond with everything from start to finish always there if you need him, amazing floor well worth the price good quality +++++

31 de janeiro de 2025
Avaliação não solicitada
logotipo da Pay Per Week

Resposta da Pay Per Week

Hello Danielle, thank you so much for the great review! I will be sure to pass this feedback on to the agent and their manager. Kind regards, Rebecca @ PPW

Avaliado com 5 de um total de 5 estrelas

From making an order on a bed it was…

From making an order on a bed it was delivered 2 weeks later the gentlemen who delivered and put it together were wonderful respectful polite and did a wonderful job, I have used this company for all carpets in my house also will always use them.

14 de maio de 2025
Avaliação não solicitada
logotipo da Pay Per Week

Resposta da Pay Per Week

Hello Kelly, thank you so much for the 5* review! We really appriciate it. Also if you do recommend any friends or family and they place an order, you both receive a £10 Love 2 Shop voucher! Kind Regards, Rebecca @ PPW

Avaliado com 5 de um total de 5 estrelas

Quite knowledgeable about products

Quite knowledgeable about products, friendly helpful staff. Bought mattress then bought laminate flooring for downstairs. Looks amazing. Will defo purchase other products.

20 de maio de 2025
Avaliação não solicitada
logotipo da Pay Per Week

Resposta da Pay Per Week

Hello Liz, thank you for the great review, I will be sure to pass this on to the agent and their manager! We are so pleased to hear you are happy with your laminate. Kind Regards, Rebecca @ PPW

Avaliado com 1 de um total de 5 estrelas

I had 2 bedroom carpets fitted

I had 2 bedroom carpets fitted .
1 of them was fine but second one was off a end role , and had a line through it so it looks like it’s been pieced . I rung up to complain but all there reply was it will disappear over time . But it’s been a couple of months now and it’s still visible . I would not use this company again .

30 de abril de 2025
Avaliação não solicitada
logotipo da Pay Per Week

Resposta da Pay Per Week

Hello Tobi, I am sorry to hear this. Unfortuantely I have been unable to locate your account, so I have sent you an information request to be able to help your further. In the meantime, if you would like to email me to look in to, please feel free to reach out to rebeccagreen@payperweek.co.uk. Kind Regards, Rebecca @ PPW

Avaliado com 1 de um total de 5 estrelas

I found the service very very poor

The service I received was exceptionally poor. When I spoke to the account manager, they simply transferred me to customer service. It is disheartening that the manager is unable to assist customers. Additionally, it is unfortunate that the purchase limit is one item at a time.

20 de maio de 2025
Avaliação não solicitada
logotipo da Pay Per Week

Resposta da Pay Per Week

Hello Martin, I am sorry to hear you are unhappy with the service. I beleive you spoke to myself at the end of March, and we resolved your complaint where you said you were happy with the service. I apologise if I have misunderstood, but I was under the impression this has been resolved. If you would like to discuss this further, please email me at rebeccagreen@payperweek.co.uk. Kind Regards, Rebecca @ PPW.

Avaliado com 3 de um total de 5 estrelas

Second time using them

Second time using them. Everything was going perfect....as well as the fitter, great job....but left a right mess behind! Cut carpet and underlay left dumped by front door, on interior windowsills, one of his tools (which i called the shop but never bothered to get back to me or collect it).

28 de fevereiro de 2025
Avaliação não solicitada
logotipo da Pay Per Week

Resposta da Pay Per Week

Hello Patricia, thank you for your review. I am pleased to hear you are happy with your flooring. I am sorry about the fitter leaving waste, unfortuantely our fitters do not hold a waste lisence so are unable to dispose of any waste. We do request for the fitters to bag up any waste and put it to one side in a tidy manner, so I do apologise that they have not followed these instructions on this occasion. Kind Regards, Rebecca @ PPW

Avaliado com 5 de um total de 5 estrelas

Fab from start to finish

From my first visit. To fitting was absolutely amazing. Good customer service easy to set up and quality of my carpet is lovely.

23 de abril de 2025
Avaliação não solicitada
logotipo da Pay Per Week

Resposta da Pay Per Week

Hello Sarah, thank you so much for the 5* review. We are so pleased to hear you are happy with your product and the service! Thanks, Rebecca @ PPW

Avaliado com 5 de um total de 5 estrelas

Best pay weekly company BY FAR!!!

Absolutely unbelievable company! Helpful and honest, only place I found who wasn’t after extra fees for fitting, deposit etc! Gorgeous carpet fitted within 2 weeks from first contact

27 de março de 2025
Avaliação não solicitada
logotipo da Pay Per Week

Resposta da Pay Per Week

Hello Wendy, thank you so much for this great review! We do our best to make the process and simple as possible and that's why there are no added fee's and it is all included! Kind regards, Rebecca @ PPW

Avaliado com 1 de um total de 5 estrelas

Rude, unhelpful management staff

The company booked in my fitting for 05/05/25, they confirmed this by email on the Friday before.

I had explained repeatedly that as a disabled woman living alone I would need to book in assistance to help me move my furniture and ripping up my old carpets.

I spent the weekend moving my furniture outside my flat as it is small and I couldn't fit it anywhere else.

They texted me at 2 minutes before 9am stating that the carpets hadn't arrived and they would call to rebook.
I had no use of my flat from Sunday evening until Wednesday afternoon the next week, I could not afford to have movers come back and put the furniture back only to then need to move it again at a later date.

As I also work from home I had no access to my mobility aids and also had to book an emergency day off work to manage the carpet fitting.

When I complained the response I got was dismissive and rude, they said that they had booked it in for the bank holiday in error but they had weeks to notice this error and even confirmed it by email, they didn't acknowledge the difficulty this caused me or the struggles I had with my disability.
I lost a day of work and suffered many injuries to my legs as a result and despite it being an error on their part they refused to assist me in any way.

5 de maio de 2025
Avaliação não solicitada
logotipo da Pay Per Week

Resposta da Pay Per Week

Hello, I am sorry to hear this happened, I can imagine how frustrating this was. Unfortunately I am unable to locate the account to advise further, so i have sent you an information request to be able to assist you. In the meantime, if you would like to send me an email so I can look in to this directly for you, please do so at rebeccagreen@payperweek.co.uk.
Kind regards, Rebecca @ PPW

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