I arranged a new agreement with payperweek.co.uk for a new mattress paid a deposit of £40 and then I was told I wouldn't received my item until another two payments of £10 was paid before they could s... Ver mais
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Veja o que dizem as avaliações
Had an attic carpet fitted, it’s a massive room and needed a full sized carped with another piece added to accommodate the stairs, they did it amazingly… My second order the kingsize ottoman b... Ver mais
A empresa respondeu
I had a consultation with Billy today who was absolutely brilliant. He explained the process and time scale for the fitters to be in contact. He was just so polite and kind. I will come back to... Ver mais
A empresa respondeu
Excellent service could not do enough for you.Sue was excellent with her customer service. If was not for pay per week carpets we would not of been able to do our whole bungalow. Now done all the bung... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Pay Per Week is open for business with home appointments, deliveries and fitting services available. Our agents follow government guidelines carefully and will social distance when visiting your home. You can read our guidelines here about safe home deliveries. Your health and safety is our main concern. Alternatively, email info@payperweek.co.uk. We aim to reply to all enquiries within 48 hours.
Informações de contato
Moorhead House, S66 1AA, Rotherham, Reino Unido
- 01709 732641
- info@payperweek.co.uk
- payperweek.co.uk
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 85% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great service from start to finish rep…
Great service from start to finish rep Mike Was amazing throughout highly recommended

Resposta da Pay Per Week
Bought a bed from this place
Bought a bed from this place. Mike, the rep was the one who helped me with everything. From start to finish. Top guy. Would defo recommend.

Resposta da Pay Per Week
My sales agent was lovely very friendly…
My sales agent was lovely very friendly and polite, she was very understanding. I love the fact that she didnt take an advantage of how desperate iam for a new bed but didn't have the deposit she easnt push me to pay it or try n get the money to pay the deposit I told her I could it next week she said ok we can sort something out will 💯 use this company again.

Resposta da Pay Per Week
Mike Hoy was my sales rep
Me and my wife booked an appointment and a sales guy called Mike Hoy contacted me to arrange an appointment, when he visited our home he made us feel very comfortable and he seemed very knowledgeable, we would definitely recommend him and pay per week.

Resposta da Pay Per Week
Mike was very helpful this is the…
Mike was very helpful this is the second time I've had Mike come and do measurements he's always well manner and great chat
Got my carpet done in January and still looks amazing just placed my second order for my living room and sons bedroom I can't wait to see the end results

Resposta da Pay Per Week
Awful customer service
Honestly I wish I’d listened and read the reviews more. Shocking customer service the lady on the phone needs training she’s disgusting to say the least. Waited for a sofa, oh it came but the drivers swearing and luckily I have caught it on ring door bell. They said it didn’t fit but if you listen to the man he said he is not f***ing around and did not try. Took photos to send to themselves, I receive a text saying sofa been delivered … erm no it hasn’t, NOONE from here called me to explain anything so I have had to chase numerous time, advised I want to cancel and that I’d be charged for that I don’t think so I have no goods, wasting money on chasing. Luckily my bank listened to me and refunded my £300 I am not being scammed. Avoid avoid avoid
Update - Rebecca if you are the rude lady who constantly answers the phones then no I won’t be dealing with you at all. The customer service is shocking. & like I said on Facebook the video is on TikTok I am not longer wasting my time

Resposta da Pay Per Week
Had my stairs and landing done well…
Had my stairs and landing done well happy with it and the fitters was so friendly

Resposta da Pay Per Week
So far so good nice customer services
So far so good nice customer services. Lovely ppl who came to install my bed.
Only downside was time 6 am to come and fit my bed and install it. I would say that time is a bit excessive and complaints from neighbours due to screwing and installing a bed at 6 am. Other than that it has all been ok so far

Resposta da Pay Per Week
Couldnt be more pleased
Couldnt be more pleased, take an amount that suited my budget, so glad i chose this company.

Resposta da Pay Per Week
Couldn’t be more happier with the…
Couldn’t be more happier with the service my sales rep was Justin 100% customer service skills ,Justin spent a lot time helping me (I bet he hated me at the end hehe) would highly recommend pay per week thanks Justin

Resposta da Pay Per Week
Mike that came out was brilliant…
Mike that came out was brilliant explained everything funny with it very helpful not pushing for a sale 100%

Resposta da Pay Per Week
Amazing company the salesman John went…
Amazing company the salesman John went above and beyond with everything from start to finish always there if you need him, amazing floor well worth the price good quality +++++

Resposta da Pay Per Week
From making an order on a bed it was…
From making an order on a bed it was delivered 2 weeks later the gentlemen who delivered and put it together were wonderful respectful polite and did a wonderful job, I have used this company for all carpets in my house also will always use them.

Resposta da Pay Per Week
Quite knowledgeable about products
Quite knowledgeable about products, friendly helpful staff. Bought mattress then bought laminate flooring for downstairs. Looks amazing. Will defo purchase other products.

Resposta da Pay Per Week
I had 2 bedroom carpets fitted
I had 2 bedroom carpets fitted .
1 of them was fine but second one was off a end role , and had a line through it so it looks like it’s been pieced . I rung up to complain but all there reply was it will disappear over time . But it’s been a couple of months now and it’s still visible . I would not use this company again .

Resposta da Pay Per Week
I found the service very very poor
The service I received was exceptionally poor. When I spoke to the account manager, they simply transferred me to customer service. It is disheartening that the manager is unable to assist customers. Additionally, it is unfortunate that the purchase limit is one item at a time.

Resposta da Pay Per Week
Second time using them
Second time using them. Everything was going perfect....as well as the fitter, great job....but left a right mess behind! Cut carpet and underlay left dumped by front door, on interior windowsills, one of his tools (which i called the shop but never bothered to get back to me or collect it).

Resposta da Pay Per Week
Fab from start to finish
From my first visit. To fitting was absolutely amazing. Good customer service easy to set up and quality of my carpet is lovely.

Resposta da Pay Per Week
Best pay weekly company BY FAR!!!
Absolutely unbelievable company! Helpful and honest, only place I found who wasn’t after extra fees for fitting, deposit etc! Gorgeous carpet fitted within 2 weeks from first contact

Resposta da Pay Per Week
Rude, unhelpful management staff
The company booked in my fitting for 05/05/25, they confirmed this by email on the Friday before.
I had explained repeatedly that as a disabled woman living alone I would need to book in assistance to help me move my furniture and ripping up my old carpets.
I spent the weekend moving my furniture outside my flat as it is small and I couldn't fit it anywhere else.
They texted me at 2 minutes before 9am stating that the carpets hadn't arrived and they would call to rebook.
I had no use of my flat from Sunday evening until Wednesday afternoon the next week, I could not afford to have movers come back and put the furniture back only to then need to move it again at a later date.
As I also work from home I had no access to my mobility aids and also had to book an emergency day off work to manage the carpet fitting.
When I complained the response I got was dismissive and rude, they said that they had booked it in for the bank holiday in error but they had weeks to notice this error and even confirmed it by email, they didn't acknowledge the difficulty this caused me or the struggles I had with my disability.
I lost a day of work and suffered many injuries to my legs as a result and despite it being an error on their part they refused to assist me in any way.

Resposta da Pay Per Week
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