Pay Per Week Avaliações 

699
•
O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Had an attic carpet fitted, it’s a massive room and needed a full sized carped with another piece added to accommodate the stairs, they did it amazingly… My second order the kingsize ottoman b... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I had a consultation with Billy today who was absolutely brilliant. He explained the process and time scale for the fitters to be in contact. He was just so polite and kind. I will come back to... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Am given this a two star as when I had the agent round he was so helpful and even showed me the catalogue. But the order I have still hasn't arrived even though I made a payment nearly a month ago.... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

Having purchased and had no issue first time around thought I'd purchase again. Well service second time alot different. The wrong door rod had been ordersd so they've fitted it but its not flush as... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Carpetes
  2. também em
  3. Fornecedor de Armários Embutidos
  4. Loja de Móveis para Quartos

Escrito pela empresa

Pay Per Week is open for business with home appointments, deliveries and fitting services available. Our agents follow government guidelines carefully and will social distance when visiting your home. You can read our guidelines here about safe home deliveries. Your health and safety is our main concern. Alternatively, email info@payperweek.co.uk. We aim to reply to all enquiries within 48 hours.


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

699 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 85% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,1

Todas as avaliações

(699)

109 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Vynyl

They explain everything an done a really good job will use them in future

12 de dezembro de 2025
Avaliação não solicitada
logotipo da Pay Per Week

Resposta da Pay Per Week

Hello Dawn, thank you for the 5* review, we look forward to your future orders with us. Thanks, Rebecca @ Pay Per Week

Avaliado com 5 de um total de 5 estrelas

Brilliant from the start

We asked for a quote and was seen next day by Louise. We were happy with quote, paid deposit same day, first instalment and our fitting was today. The fitters were very quick and even with how fast they were the finish is fab. Definitely recommend been such an easy process

9 de janeiro de 2026
Avaliação não solicitada
logotipo da Pay Per Week

Resposta da Pay Per Week

Hello Laura, thank you so much for the 5* review, we really appreciate it! We will be sure to pass on your feedback about the agent to the management team, and we're so pleased to hear your happy with the service. Kind regards, Rebecca @ Pay Per Week

Avaliado com 5 de um total de 5 estrelas

Absolutely fantastic service

Absolutely fantastic service. Staff were very helpful indeed. Would highly recommend this company to friends and family

29 de dezembro de 2025
Avaliação não solicitada
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Resposta da Pay Per Week

Good afternoon Edward, thank you for the great review! If you do have anyone to recommend, you will both receive a £10 Love 2 Shop voucher. Thanks, Rebecca @ Pay Per Week

Avaliado com 1 de um total de 5 estrelas

Disappointed/damaged carpet

Honestly the gentleman I saw first was really good. Polite and just overall excellent customer service.
However after that one phone call I apparently missed and they never bothered to contact me again until I called for a fitting.
Second thing; they gave me a discount as they couldn’t do the fitting, brilliant but then when the carpet ect arrived there wasn’t enough grippers and no underlay.
Third thing; the carpet was damaged, damaged so much I had to pay a ridiculous about for someone to fit/repair it as it was right before Christmas( two young children and no carpet on the stairs is dangerous!) they knew all this.
Forth: whoever it was I spoke to on email was rude and I haven’t so much had an apology for the inconvenience or anything!
Still haven’t heard back. Extremely disappointed as these were recommended to me by a friend! Shame!

23 de dezembro de 2025
Avaliação não solicitada
logotipo da Pay Per Week

Resposta da Pay Per Week

Good afternoon Jessica, thank you for the review. It looks as though and issues raised were after you had an independent fitter lay the flooring down for you. We weren't given the opportunity to repair or replace and flooring before it was already put down. I do apologise that there was a product issue however there is very little we can do when the flooring has already been fitted. If you do have any further questions or concerns, please WhatsApp me on 07762223363 or email me at rebeccagreen@payperweek.co.uk. Kind regards, Rebecca @ Pay Per Week.

Avaliado com 5 de um total de 5 estrelas

Brilliant.

Brilliant.. just one thing I think is for customers to be able to access their account to know we're thay am with payments 🙂

9 de janeiro de 2026
Avaliação não solicitada
logotipo da Pay Per Week

Resposta da Pay Per Week

Hello Emma, thank you for the 5* review. This is something we certainly take on board, but in the meantime if you do want to check anything quickly you can call, email or message us on Facebook if you would like any payment updates. Thanks, Rebecca @ Pay Per Week

Avaliado com 5 de um total de 5 estrelas

Start to finish quick easy and very…

Start to finish quick easy and very good quality flooring well happy with mine going to use them agine for kitchen

7 de janeiro de 2026
Avaliação não solicitada
logotipo da Pay Per Week

Resposta da Pay Per Week

Hello Matthew, thank you for the excellent review! We're so please to hear your happy with your flooring, and we look forward to your future orders with us. Thanks, Rebecca @ Pay Per Week

Avaliado com 1 de um total de 5 estrelas

So i had paid for my stairs carpet it…

So i had paid for my stairs carpet it took me a while to ring for a fitting appointment but when i did id paid it in full they told me my carpet had already been delivered and fitted ive rang many times asking for information they carnt give me the name of the person who they said fitted it they say he dont work there anymore they accussed me of taking my carpet up and scaming them for a new one they are rude they wont give me my carpet or a refund wich i didnt want just wanted my carpet i have been robbed for a lot of money wich me being a single mum carnt afford the kids are upset cus there is no carpet and its nearly xmas so carnt afford to go buy one im so very angry and upset ive never received any carpet and seems they wont help me either on top of that they are very rude on the fone

7 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Happy customer

The representative, Rupert it’s very pleasant and explained everything very well. I was pleased with the price and payment arrangements. The two young men who came and fitted the carpets were very nice and did an excellent job and tidied up well.

31 de outubro de 2025
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

It's a lovely corner sofa

It's a lovely corner sofa, but I had a bit of a ripping in the back of it on a little bit

21 de novembro de 2025
Avaliação não solicitada
logotipo da Pay Per Week

Resposta da Pay Per Week

Hello Peter thank you for the review. Apologies for the rip, I cannot see we have been made aware of this until now. Can you please contact us at info@payperweek.co.uk, as we may need to raise this with our courier service. Kind Regards, Rebecca @ Pay Per Week

Avaliado com 1 de um total de 5 estrelas

Not enough laminate

Had my laminate delivered and didn’t look like enough so rang and was told there was then when fitter came he measured and there wasn’t enough contacted agent who said to continue having it laid and then contact office to get the rest ordered when rang them they said I cudnt have any more as pulled me over my credit limit so I had an in complete floor luckily I managed to source else where and borrow money to purchase it but this was not my fault that enough wasn’t ordered so feel an allowance should have been made

21 de novembro de 2025
Avaliação não solicitada
logotipo da Pay Per Week

Resposta da Pay Per Week

Hello, unfortunately I have been unable to locate an account for you with the details provided on Trustpilot. I have done a request of information, but if you would like to reach out to me directly in the meantime my email address is rebeccagreen@payperweek.co.uk. Kind regards, Rebecca @ Pay Per Week

Avaliado com 1 de um total de 5 estrelas

Absolutely shocking quality of a sofa…

Absolutely shocking quality of a sofa thats suppose to be £1400. Nothing but issues and false promises. AVOID this company

24 de novembro de 2025
Avaliação não solicitada
logotipo da Pay Per Week

Resposta da Pay Per Week

Hello Samantha, I can see you have been in constant communication with your account manager who has been dealing with this for you. I believe we are currently waiting for more evidence of the issues you are currently having, so we can raise this for you. If you do wish to raise a complaint for us to look in to, please email me at rebeccagreen@payperweek.co.uk. Kind regards, Rebecca @ Pay Per Week

Avaliado com 5 de um total de 5 estrelas

Faultless…

From the lovely Sue who made sure everything was fine down to the lads who delivered & built my bed. I don’t have any complaints at all. Very simple & straight forward, ordered, paid, was given a delivery date then they called to say there was a cancellation would I like my bed before date agreed, of course I said yes, delivery came on time & honestly couldn’t fault anything. I will be using them again.

17 de novembro de 2025
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

I've been a customer with PayPer Week…

I've been a customer with PayPer Week for over 2 years. Had no problems with my flooring other than them ordering way too much so you have to pay more but I made use of the excess so I really wasnt bothered and they dont seal the flooring for you thats down to you. Once I had paid it off I decided to get a new bed. I've had the bed about 11 months and it broke under my 2 year old disabled son!! I sent in all the pictures they asked for, even sent in more when they asked for them to be told its being rejected because it looks like I've damaged it, like "someone standing on it or misused it". I have absolutely not stood on it and I don't even sleep the side it broke. They also said on the phone it would most likely be rejected as it was too close to 12 month warranty date! 12 month warranty means 12 months you'll be warranted for it to not break not almost 12 months. Absolutely gutted, right before Christmas when I can not afford to replace because they're expecting me to keep paying for something I can not use. It's pretty clear now I've looked closer at the wood slats that it's very cheap wood and poorly placed screws. Please anyone looking to go through this company do your research and question everything immediately. If anything goes wrong I haven't found a single review anywhere where someone has said their issues have been resolved and they will absolutely find a way not to refund or replace! Just glad I was putting off ordering a sofa through them until after Christmas because reading through this it seems their sofas are worse than the beds!

21 de novembro de 2025
Avaliação não solicitada
logotipo da Pay Per Week

Resposta da Pay Per Week

Thank you for your review and for giving us the opportunity to look into this for you. We’re sorry to hear about the issue you’ve experienced with your bed. After reviewing the photographs supplied, our delivery and inspection team completed a full assessment. Their findings indicated that the damage was not consistent with a manufacturing fault. The break appeared in multiple areas with no visible defects in the wood that would have caused it to fail on its own. The pattern of the damage suggested that a significant amount of weight or pressure had been applied to one side of the frame, which can put strain on the slats when weight is not evenly distributed. The team also noted that the bed has been in use for almost a year. If the product had any underlying manufacturing issue, it would typically present much earlier in its lifespan. Based on these factors, the claim was not approved under the manufacturer’s warranty, and we’re unable to overturn the decision made by the inspection team. We do understand how disappointing this outcome is, especially at this time of year, and we’re genuinely sorry it wasn’t the resolution you were hoping for. If you would like to discuss any alternative options or need further support, please feel free to reach out to our customer care team and we’ll be happy to help where we can. Kind regards, Rebecca @ Pay Per Week

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