Ordered my settee and it said delivery would be 6 to 8 weeks I had it in 4 weeks so I was very happy with this. Really good customer service, quick replies. Kept up to date with delivery. Once... Ver mais
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Veja o que dizem as avaliações
Grace was fantastic when ordering the sofa, nothing was too much trouble. Delivery wasn't available to my address, but that was sorted after a few minutes, and we requested delivery after the 11th Se... Ver mais
A empresa respondeu
The process was very quick and easy, my new sofa is absolutely stunning! Customer service are great and very helpful and the delivery men were also very polite! Don’t think I will go anywhere else for... Ver mais
A empresa respondeu
My furniture arrived a lot quicker than expected. The whole process from start to finish was quick and easy and pay smart kept me updated every step of the way. The delivery men were very friendly and... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
From the trusted team at Pay Smart Carpets, we make furnishing your home simple and affordable. From sofas and beds to home essentials, shop today and enjoy flexible payment options to spread the cost effortlessly.
Informações de contato
4,7
Excelente
188 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Pay Smart Home
Thank you for your review, Louise. We really appreciate it.
We hope to see you again soon.
Pay Smart Home
Fantastic customer service from…michelle
Fantastic customer service from Michelle, she was friendly, understanding, very easy going and patient with me.
I was so lucky to be given such a lovely person to help me pick my sofa.
My sofa got delivered today and i am over the moon with it
Thanks again Michelle❤️
6 de outubro de 2025
Avaliação não solicitada
Resposta da Pay Smart Home
Hi Ellis,
Thank you so much for taking the time to write this amazing review.
We've passed on your feedback to Michelle and she is so pleased to learn how happy you are with your new sofa.
We hope to see you again very soon!
Pay Smart Home 💙
Resposta da Pay Smart Home
Thank you for your 5-star review.
Awful
UPDATE - I have to update my review because I want to acknowledge how fantastic customer service has been. It's clearly a manufacturer default and I cannot fault customer service for how they have handled this situation. Obviously the sofa is being returned due to it being a default but they have handled it so well. Had the sofa around a week and one of the seat cushions has burst at the seams. The sofa is awful. It's very clearly not made well at all. I will be arranging for it to be collected and il buy elsewhere
24 de setembro de 2025
Resposta da Pay Smart Home
Hello Jess,
We're disappointed to hear about your sofa. The feedback you have provided is most unusual, as I can see from your order that you purchased on of our most popular products. Issues such as this are extremely rare.
I can see that you've since been in touch with us, while our office has been closed. I can assure you that we will look into your feedback and resolve this for you as quickly as possible.
Our aim is to always put things right, to ensure our customers are happy with their purchases.
A member of the team will be in direct contact with you when the office opens on Monday.
Thank you
Pay Smart Home
Resposta da Pay Smart Home
Thank you for your review, we hope to see you again soon.
Pay Smart Home
Had a few problems with delivery but…
Had a few problems with delivery but pay smart staff were outstanding with sorting it all out for me . Would definitely recommend them 100% .
27 de agosto de 2025
Resposta da Pay Smart Home
Thank you for your review. We apologise for any inconvenience with your delivery and we are reassured that our team were able to help you resolve this. Thank you for being a valued customer.
Resposta da Pay Smart Home
Thank you for your kind words and 5-star rating Kerry.
Pay Smart Home
Brilliant company to deal with.
Brilliant company to deal with.. fast delivery and fast communication if a problem occurs! My problem was dealt with within 24 hours!
22 de agosto de 2025
Resposta da Pay Smart Home
Hello Carlene,
We are pleased to hear that our team were able to assist you when you reached out for support with your order. Thank you for taking the time to leave a 5-star review of your experience.
As always, if there's anything else we can help you with, please feel free to reach out, any time.
Pay Smart Home
Easy purchase
Easy purchase. Was unsure anxiously awaiting the delivery thinking its not going to come and look like it does in the picture but it did. I love it. Its well made comfortable and the material is gorgeous the delivery drivers where very helpful took all the packaging off for us and assembled it all together where we wanted it. And i am I love with it my family of 6 can now all cuddle ip on one sofa together for movie nights anf my living room jsut feels more homely and cosy
5 de setembro de 2025
Avaliação não solicitada
Resposta da Pay Smart Home
Hi Katie,
Your review really made us smile. We know how important it is to feel confident when choosing such an important piece of furniture.
We really appreciate that you've placed your trust in Pay Smart Home, and that the product and service exceeded your initial expectations.
We will also pass on your lovely feedback to our supplier, about the excellent service provided by their delivery team.
Here's to many years of cosy family movie nights, and plenty of comfy cuddles.
Thank you 💙
Pay Smart Home
I’ve just received my sofa and I love…
I’ve just received my sofa and I love it, best sofa I’ve ever had it’s unreal 🔥 can I also say the delivery drivers are so polite, helpful they done it all and even though it was a struggle to get in through front door they still tried and ended up going through entry and through back door and they got it in, put it together and left with no stress involved,,, 5* experience easy
5 de setembro de 2025
Avaliação não solicitada
Resposta da Pay Smart Home
Hi Janine,
There's a reason why the Imogen is one of our best sellers and we think you just described it perfectly... "Unreal! 🔥"
Thank you so much for taking the time to leave a review. We will be sure to pass on your comments to our delivery partner and their team too. I am sure that they will really appreciate the feedback.
Thank you for placing your trust in Pay Smart Home 💙
We look forward to seeing you again soon.
Customer Support
Pay Smart Home
My experience of ordering with Pay…
My experience of ordering with Pay Smart Home was excellent. I ordered the Imogen U-Shaped sofa, which arrived in just over three weeks – a fantastic turnaround time. I received a call on Sunday from the delivery company confirming that delivery would be on Wednesday. On the day itself, the delivery team contacted me early to provide a four-hour time slot and then again about 30 minutes before arriving, which I really appreciated.
When they arrived, the delivery team seemed a little surprised that my property was a flat, even though it was clearly detailed as “Flat X.” They mentioned there would be a £20 charge to carry the sofa upstairs. However, they went ahead and brought the sofa into my property without again requesting the payment of £20 once the sofa was in my property. I’m only highlight this for Pay Smart Home awareness. The delivery team arrived in an unbranded van, otherwise I would have raised this with the delivery company specifically.
Overall, I’m happy with the sofa. The sofa is absolutely stunning and high-quality. Despite the confusion at delivery, I would definitely recommend using Pay Smart Home due to how easy it was to order and the quality of the sofa which I believe warrants a 5-star review.
27 de agosto de 2025
Avaliação não solicitada
Resposta da Pay Smart Home
Hello Daniel,
Thank you so much for your detailed review and for sharing your experience of ordering with us. We are really happy to hear you describe your new Imogen U-Shaped Sofa as stunning, and that you are pleased at the swift delivery turnaround.
We are, however, disappointed to read your feedback regarding the delivery team and the mention of an additional charge. To confirm, we offer free delivery on all sofas (unless out-of-area), and for your order, you should not have been requested to pay anything additional on the door. We will be urgently addressing this directly with our third-party delivery partner to ensure this is not repeated in future. Please do accept our most-sincere apologies for this part of your experience.
We truly appreciate you bringing this to our attention and for still awarding us 5 stars despite this hiccup. Thank you once again for your recommendation, and we hope you enjoy your new sofa for many years to come.
Pay Smart Home
Recent order
I ordered a television which arrived really quickly and cannot fault this company or the service.
The team answered all my questions which I had and I was so impressed I have ordered a dining-room table and chairs and will be ordering again soon.
Thank you
20 de agosto de 2025
Avaliação não solicitada
Resposta da Pay Smart Home
We hope you love your new TV Dianne.
Many thanks for taking the time to rate our service, and for your kind words. They are much appreciated.
Take care
Pay Smart Home
Amazing help recieved from sean at…
Amazing help recieved from sean at customer services today, new product dispatched on the same day. Very polite and prompt, definitely a place I'd recommend.
18 de agosto de 2025
Avaliação não solicitada
Resposta da Pay Smart Home
Hi Carlene,
We're pleased that our team were able to help you resolve your enquiry swiftly. I will pass on your feedback to Sean.
Thank you for the 5-star rating. We hope to see you again very soon.
Pay Smart Home
Resposta da Pay Smart Home
Thank you for your kind words and your 5 stars. We look forward to seeing you again soon.
Great experience website easy to look…
Great experience website easy to look through ordered my reclining 3 seater and 2 seater on the 2nd August arrived today 8th fastest delivery ive ever known for a new sofa delivery drivers are very professional arrived when they said had to open boxes outside but took extra precaution not to damage anything highly recommend this company will definitely be using again in the near future
8 de agosto de 2025
Avaliação não solicitada
Resposta da Pay Smart Home
Hi Ben,
Thank you, we really appreciate your kind words. We hope you love your new sofas.
Pay Smart Home
Lovely lady, helpful and friendly.
The lady, Michelle, who saw through the process of my problem was amazing from start to finish. Great communication, helpful, friendly and an around fasting lady. Nothing negative to say, positive from start to finish and this took a few months having to have others involved to fix my problem.
5 de agosto de 2025
Avaliação não solicitada
Resposta da Pay Smart Home
Hi Rachel,
We're pleased to see that our colleague Michelle was able to assist you with your enquiry. I'm sure that she will be delighted to see your feedback. Thank you for taking the time to rate our service 5 stars!
Pay Smart Home
Great customer service
My query was dealt with very fast and efficiently
Michelle was friendly polite and very knowledgeable
5 de agosto de 2025
Avaliação não solicitada
Resposta da Pay Smart Home
Hi Tracey,
We're so pleased to see your feedback and will ensure that it is passed on to Michelle.
Thank you for taking the time to leave a review. We hope to see you again soon.
Pay Smart Home
Resposta da Pay Smart Home
We're really pleased to hear this. Thank you Stephen, we hope you enjoy your new cooker. Thank you for leaving a great review.
Pay Smart Home
Quality goods at affordable prices
Quality goods quick delivery and brilliant service
23 de julho de 2025
Resposta da Pay Smart Home
Hi Judith,
Thank you so much for the glowing review, we really appreciate it.
Pay Smart Home
Ordered a washing machine no hassle…
Ordered a washing machine no hassle delivered the following week and when I messaged the company they promptly replied
27 de junho de 2025
Resposta da Pay Smart Home
Thank you for your comments and 5 star rating Lynda. We hope you love your new washing machine.
Our team are always on hand if you require anything further.
Pay Smart Home
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