Physiocheck.co.uk Avaliações 

550
•
O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Great! Thanks. I had actually already found my details with you and was able to log in with a new password, but I was impressed with your speedy response to my query. I was offered a free month when... Ver mais

Avaliado com 4 de um total de 5 estrelas

The company offers a test and precribes the exercises according to the test. In my case the exercices for three different shoulder muscles and tendons were overlapping and similar exercises repeated... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

I was abroad and wanted quick answers, not to actually root around and find a physical physio while on holiday. It was helpful and accurate BUT not needed once I was home and had a physiotherapist. Wh... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Thank you for your quick response. I have had trouble cancelling subscriptions on other sites. I appreciate that your desire to be of help to people supersedes your desire to keep charging those who... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Fisioterapeuta

Escrito pela empresa

Pain or injury? Indicate where you are experiencing pain or limitations. Answer a number of questions and gat a preliminary indication regarding your symptoms. THE online starting point for physiotherapy. Have any questions or concerns? Feel free to reach out to our customer service team through our website.


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

550 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 96% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,2

Todas as avaliações

(550)

167 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

scam Physiocheck company

scam, think they us AI to diagnose your issue, yes I did pay £2.49 for this but there was no indication on the page that I would be charged a monthly subscription after 5 months I notice a strange debit of £9.99 under the name HIERHEBIKPIJNNL and having no idea what that was queried it with amex and after investigation I had been charge a subscription for 5 months. silly me for not checking more thoroughly. Reading trustpilot here i see many people falling for the same trap/scam.
There was only 1 email very initially stating welcome to register with them but nothing after to say anything about any subscription.
Not a legit company in my books,

13 de setembro de 2025
Avaliação não solicitada
logotipo da Physiocheck.co.uk

Resposta da Physiocheck.co.uk

Hi,

I tried to contact you personally, unfortunately I did not receive a response.

We apologize that you are disappointed. Physiocheck came onto the market after years of work. It is created by professional physiotherapists based on all the conditions out there. It has a unique algorithm that determines your possible condition and which conditions you have less similarities with. No AI has been used to diagnose your problem.

I'm sorry to hear that the payment did not proceed as you had expected. You authorized our UK website Physiocheck.co.uk for future payments by paying for the trial period. You may not have seen this, or you may have overlooked it, but you could have prevented the payment by cancelling your subscription during the 7-day trial period. We explicitly mention all this on our checkout page and pricing page:
https://www.physiocheck.co.uk/pricing

I see that you have canceled your subscription. You can reactivate your account anytime by logging in using the previously provided credentials. You have received the login details for your account via email on the day of your registration.

Avaliado com 5 de um total de 5 estrelas

Excellent Support and Outstanding Customer Care

I had a billing issue and reached out to Physiocheck. Their support team responded quickly, kindly, and with great professionalism. They not only explained the situation clearly but also went above and beyond to resolve it for me. I truly appreciate their understanding, responsiveness, and excellent customer service. It gives me confidence to use their platform again in the future if needed. Highly recommended!

9 de setembro de 2025
Avaliação não solicitada
logotipo da Physiocheck.co.uk

Resposta da Physiocheck.co.uk

Hi, thank you for your review.

I'm glad we were able to find a solution together. Our customer service is available 7 days a week, and we always try to respond as quickly as possible.

Avaliado com 5 de um total de 5 estrelas

Thank you for your help

Speed ​​of response and problem solving

7 de setembro de 2025
Avaliação não solicitada
logotipo da Physiocheck.co.uk

Resposta da Physiocheck.co.uk

Hi, thanks for your review. I'm glad we were able to help you.

Avaliado com 5 de um total de 5 estrelas

Customer service was prompt

Customer service was prompt, and greatly appreciated! Customer am also feeling much better, moving much better too. Will absolutely use again if needed, thank you

31 de agosto de 2025
Avaliação não solicitada
logotipo da Physiocheck.co.uk

Resposta da Physiocheck.co.uk

Hi Pedro, I'm glad you're feeling better and we were able to help!

Avaliado com 5 de um total de 5 estrelas

Dealt with my query very quickly

Dealt with my query very quickly

29 de agosto de 2025
Avaliação não solicitada
logotipo da Physiocheck.co.uk

Resposta da Physiocheck.co.uk

Hi, thanks for your review. Our customer service is available 7 days a week, and we always try to respond as quickly as possible :)

Avaliado com 5 de um total de 5 estrelas

First Class Experience

The site gave an eexcellent set of exercises following the extensive quetionnaire. I was impressed. I am, however, 84 and see very little use for it in the futer, so I cancelled the subscription. Thatwas handled asnicely as the exercises were good. I consider physiocheck to be first rate in every way.

26 de agosto de 2025
Avaliação não solicitada
logotipo da Physiocheck.co.uk

Resposta da Physiocheck.co.uk

Hi James, what a great review! We're really proud of it.

Avaliado com 5 de um total de 5 estrelas

I needed to cancel my subscription

I needed to cancel my subscription at least until I might need to consult Physiocheck again. The email I sent asking to cancel was responded to within 24 hours which was very efficient. The exercises I received had helped to alleviate my symptoms and my musculo-skeletal problems have now improved significantly. I will definitely consult Physiocheck again if I have any future physical problems.

21 de agosto de 2025
Avaliação não solicitada
logotipo da Physiocheck.co.uk

Resposta da Physiocheck.co.uk

Hi, thanks for your compliments! I'm glad we were able to help you. Our customer service is available 7 days a week, and we're proud of that :)

Avaliado com 5 de um total de 5 estrelas

A very comprehensive set of questions…

A very comprehensive set of questions together with specific movement checks with videos to enable you to copy & rate your answer.
I also appreciated that there were several possible diagnosies & that they were graded as to the most likely.
As it was my first time of using this service I was happy to pay the small amount but was concerned to have it as a rolling payment. I contacted them to cancel the subscription and heard back within a few hours.
This is a service I would definitely recommend & will consider using again for myself and family.

19 de agosto de 2025
Avaliação não solicitada
logotipo da Physiocheck.co.uk

Resposta da Physiocheck.co.uk

Hi Claire, thank you for your review and the compliments. We're transparent about our prices and subscriptions. You're not committed to anything with us, and you can cancel at any time. We're glad to hear you've had such a positive experience with us.

Avaliado com 5 de um total de 5 estrelas

I was usefully told off about not…

I was usefully told off about not cancelling during the trial period, but they generously agreed to refund the last proper payment. I shall be more careful on future.

18 de agosto de 2025
Avaliação não solicitada
logotipo da Physiocheck.co.uk

Resposta da Physiocheck.co.uk

Hi Chris, I'm glad we were able to resolve this together. Thanks for your review.

Avaliado com 1 de um total de 5 estrelas

Subscription charges

Watch out for subscription charges. The website takes advantage of people in pain accessing the website by sneaking a monthly subscription charge after 7 days without authorization.

7 de agosto de 2025
Avaliação não solicitada
logotipo da Physiocheck.co.uk

Resposta da Physiocheck.co.uk

Hi Aditya,

We tried to contact you personally, but unfortunately, we were unsuccessful. We're sorry to hear you left a bad review, even after we refunded your monthly subscription fee as a gesture of goodwill.

I'm sorry to hear that the payment didn't proceed as expected. You authorized us for future payments by paying for the trial period. You may not have seen this, or you may have overlooked it, but you could have prevented the payment by canceling your subscription during the 7-day trial period. We explicitly mention all this on our checkout page and pricing page.

Your subscription has been canceled.

Avaliado com 5 de um total de 5 estrelas

Great troubleshooting

A quick, friendly, helpful response with instructions on what to do if it happens again. What's not to like?

12 de agosto de 2025
Avaliação não solicitada
logotipo da Physiocheck.co.uk

Resposta da Physiocheck.co.uk

Hi, thank you for your review and kind words. We really appreciate it!

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