Planetneon Avaliações 

Edit: further to the absolute shambles below. I’ve just measure my ‘1 meter’. Sign and it’s 79 cm wide and 106 high not 144 x 100’

Absolute scam of a company. I ordered 2 signs after happily using another company for our many commercial spaces. One arrived with two major kinks in the strips you cant unsee. The other. THE OTHER came in TWO PIECES. did I order a sign snapped in half? No, they sent it like that. Apparently I approved it, dear reader, I did not. They argue it’s on the website that if you ordered a sign over 125cm it will be in two halves. And they’re not wrong it does say this IN THE TINIEST OF TINY LIGHT GREY WRITING ON A WHITE BACKGROUND, it’s not mentioned in any booking confirmation or proof. When I called to complain about my useless sign the said it was due to logistics and transportation restrictions. That’s just a lie. I told them their carrier was perfectly capable in transporting it as I’ve ordered this exact sign or higher 9 times before. Then they admitted their machines are NOT CAPABLE or making anything over 125. Then why do you sell something you aren’t able to produce????? An absolute scam and sham company. ‘We’ve made hundreds of thousands’ they say. Not well you haven’t. Don't advertise something you aren’t able to make. Go literally anywhere else.

Extremely impressed by Planet Neon - within a few days I designed my sign, paid for it and then had it delivered! It's everything I wanted it to be. All in all excellent service and an excellent product. For anyone complaining about the 'finish', note that on the signs with a backboard, the backboard does have a film cover that you need to peel off - that's when it looks shiny and new :-)

I ordered a neon sign that I needed urgently and Planet Neon did not disappoint. My sign was absolutely perfect, made and delivered within 4 days. I wanted to changed the size of my sign too which was no problem at all for the team at Planet Neon. I will 100% be using them again. Thanks guys!

Bestellung kam Wochen zu spät. Viele Versprechungen. Dann kam die Lieferung falsch an. Und jetzt im Nachhinein löschen sie noch die schlechte Bewertung. Deshalb hier nochmals. Planetneon ist nicht zu empfehlen.

Fantastic product. Great quality and care in the packaging.

I recieved exactly what i ordered, and what was described. It arrived intact & on time for christmas & my daughters smile was worth every penny. It was securely packaged and takes pride of place in her bedroom now. I ordered the remote control and plug, & im glad i did as she uses both. I would highly recommend.

Je recommande vivement Planetneon: un produit de qualité, hyper personnalisé, un prix vraiment correcte et un service client très réactif et très compétent

Ordered a sign for my husband's Christmas which he absolutely loves! Dealing with this company was easy. There was always a quick response to any queries, including one after sales query!
The sign did arrive late due to the Christmas rush but I was kept up to date on delivery. Beri, Ana and the team were lovely to deal with and very helpful. Thank you!
I would recommend this company for your neon needs.

Great service
Great service from the team. I ordered during the festive season and hadn’t read the measurement requirements correctly. They sent me a “mock” design and I realised my mistake so decided to cancel as it was going to be too small. They said they could change it slightly which they did. Once the sign arrived I loved it . But the AC/DC adapter had a fault. A quick response from my email and a new one was ordered through a link and refunded . First class!!

Easy process to design exactly the sign I wanted with a great choice of options. End result surpasses what I expected which is a bonus. Prompt reply to my enquiries via email, fast, tracked delivery. Perfect service., perfect item, top quality all round thankyou👍🏻

Ordered 3 different signs from them all looked good originally. 1 failed on start, returned and now waiting 3 months for the to return it. No response from customer service. Now a second has failed after 11 months No response from Customer Service and warrantly email address just bounces back. No answer on telephone lines either.

Really poor quality sign, i genuinely cannot believe that they let it leave the store in the state it did...Do not on any account order from here

Don't order a sign from this god awful company. I made my order on December 4th 2025, after repeatedly chasing them multiple times, I finally received the sign on January 7th 2026 (over a month later)... and it doesn't work. Absolutely awful customer service and products. AVOID

J'ai acheté un néon en décembre. Suite à des problèmes de câble puis d'adaptateur le SAV à été plus qu'à la hauteur !!! Parfait ! Je recommande !

Ich habe im Dezember 2025 ein Neon-Schild bestellt. Die Lieferzeit von 1–3 Werktagen wurde nicht eingehalten; stattdessen dauerte es über einen Monat und mehrere Nachfragen beim Kundenservice, bis das Schild geliefert wurde.

Der Support hat jedoch immer schnell reagiert und ist mir aufgrund der Verzögerung mit einem Rabatt von 20 % entgegengekommen. Die Qualität des Produkts ist in Ordnung und entspricht meinen Erwartungen.

I ordered a neon sign from Neon Planet on November 29th, fully expecting it within the 5 to 7 working days they advertised. Instead, it showed up about five weeks later, and to top it off, it doesn’t even work. I’ve tried contacting their team, and I’ve had zero response. Now I’m having to go through my credit card company to do a chargeback because it looks like they have no intention of fixing the issue or even responding. It’s a shame, because the sign actually looks great, but it doesn’t do me any good if it doesn’t light up.

Honestly, I’d avoid this company unless they can immediately sort this out and send a working replacement as fast as they claim they can. Until then, this review will stand, and I’ll be sharing it on other review platforms as well. I hope you’re listening, Neon Planet!”

I am absolutely thrilled with my neon sign - it is top quality and exactly how I envisioned it. There was a slight delay with delivery but the customer service team communicated really well and kept me up to date. I am particularly impressed with the after sales care. Not all companies take such time or care after a sale has completed. Would absolutely recommend this company.

We were very happy with the sign, but the company ‘lost points’ by not delivering in time for Christmas as they had promised. Email communication was OK but phones were not answered. On receipt the product appeared faulty but this turned out to be an obscure problem with the fuse holder in the plug of the generic power supply. Luckily five minutes with a multimeter and the problem was located and resolved .

Great customer service as I was unsure about the colour. They sent me several examples so I could choose. Also, managed to deliver in time for Christmas despite my late ordering. Sign looks fab!!

We wanted a neon sign to light up our home bar project and we had high hopes from the outset. We were not disappointed as the supplied sign exceeded our own high expectations. Good customer care when we had an email query to address so a firm "YES" and 5 stars from us; we would recommend.